datafangst og databruk - Agderforskning AS
datafangst og databruk - Agderforskning AS
datafangst og databruk - Agderforskning AS
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Litteraturliste<br />
<strong>Agderforskning</strong><br />
Brook, O, Boyle, P and Flowerdew R: (2011) ‘Ge<strong>og</strong>raphic Indicators of Cultural<br />
Consumption’, in Stillwell, Norman, thomas and Surridge (eds.) Understanding<br />
Population Trends and Processes, Volume 2 : Population, Employment, Health<br />
and Wellbeing. London: Springer<br />
Framnes, Runar <strong>og</strong> Thjømøe, H.M. (2001), Markedsføringsledelse. Oslo: Universitetsforlaget.<br />
Harrison P., Shaw, R. 2004: ‘Consumer Satisfaction and Post-Purchase Intentions:<br />
An Exploratory Study of Museums Visitors. International Journal of Arts Management<br />
6:2, Winter pp. 21-32.<br />
Maitland, H. (2007): ’Something for everyone’ in ArtsProfessional (142:2007).<br />
Maitland, H. (2009): ’Fans for life’? in Journal of Arts Marketing (Issue 34 April<br />
2009).<br />
Peel, J. (2002): CRM: Redefining Customer Relationship Management, Woburn:<br />
Digital Press.<br />
Raines, K. (2005): ’The Leaky Bucket’: A picture of customer retention in the UK<br />
Performing Arts: The answer to a funding dilemma? Birmingham: Indigo Ltd.<br />
Reinart, W, Kumar V. 2002: ‘The Mismanagement of Customer Loyalty. Harvard<br />
Business Review July 2002 80:7, pp. 86-94.<br />
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