Examensarbete Lean i offentlig verksamhet - Vara kommun

DEL II - Empiri: Fallstudier -Resultat, Analys & Slutsatser7. Fallbeskrivningar ...........................................................................................................497.1. Fallbeskrivning – Odense ................................................................................................................ 497.2. Fallbeskrivning – Vara kommun ...................................................................................................... 507.3. Fallbeskrivning – Stockholms stad .................................................................................................. 518. Verksamhetens förutsättningar .....................................................................................538.1. Verksamhetens mognadsgrad ........................................................................................................ 538.2. Kundförståelse ............................................................................................................................... 558.3. Förståelse för variation................................................................................................................... 568.4. Organisationsstruktur..................................................................................................................... 578.5. Utmaningar .................................................................................................................................... 578.6. Sammanfattande analys och slutsatser – verksamhetens förutsättningar ........................................ 589. Ledarskap ......................................................................................................................599.1. Ledningens ansvar .......................................................................................................................... 599.2. Involvera medarbetare i beslut ....................................................................................................... 609.3. Ansvarsfördelning .......................................................................................................................... 619.4. Synen på medarbetaren ................................................................................................................. 629.5. Gemba ........................................................................................................................................... 629.6. Målstyrning .................................................................................................................................... 639.7. Utbildning ...................................................................................................................................... 649.8. Sammanfattande analys och slutsatser – Ledarskap ........................................................................ 6610. Metodik och praktiska verktyg.......................................................................................6710.1. Systemtänkande ........................................................................................................................ 6710.2. Värdeflödeskartläggning ............................................................................................................ 6810.3. Mäta kapaciteten ....................................................................................................................... 6910.4. Slöserianalys .............................................................................................................................. 7110.5. Standardiseringar ....................................................................................................................... 7210.6. 5S – Sortera, Systematisera, Städa, Standardisera, Skapa vana ................................................... 7410.7. Kaizen ........................................................................................................................................ 7510.8. Visualisering............................................................................................................................... 7610.9. Övriga verktyg och metoder ....................................................................................................... 7710.10. Sammanfattande analys och slutsatser – metodik och verktyg.................................................... 7811. Externa konsulter ..........................................................................................................7911.1. Konsultens tidsram .................................................................................................................... 7911.2. Konsulten som kunskapskälla ..................................................................................................... 8011.3. Beteende och acceptans ............................................................................................................ 816