AİREXPRESS CARGO FREIGHT & EXPRESS

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About WNS WNS (Holdings) Limited is a leading global business process solutions provider. WNS offers business value to over 200 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel and Leisure, Banking and Financial Services, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Telecommunications, Healthcare, Utilities, and Shipping and Logistics. In addition to the industry-specific services mentioned above, we also offer a range of horizontal services across multiple industries, in areas such as Customer Care, Finance and Accounting, Legal, Research and Analytics and Technology Solutions. WNS delivers over 600 processes and employs over 23,000 employees across 25 locations globally. These delivery centers, offering seamless offshore and near-shore services, are in India, Sri Lanka, The Philippines, Romania, U.K., Costa Rica and U.S.A. WNS has been listed on the New York Stock Exchange (NYSE:WNS) since 2006, and is the recipient of many prestigious, global awards. Cargo Services WNS's Cargo Services made a beginning with 30 employees in Mumbai in 1996, as part of the captive operations for British Airways. Today, it has expanded its operations to over 300 employees providing services across the entire cargo value chain to three marquee clients. WNS Cargo Services supports airlines, cargo and air freight companies. The management of an airline's cargo business is one of the most challenging processes from a demand-supply optimization perspective. An efficient cargo management solution is one that: Determines the cargo space available on each flight with utmost precision Provides an estimate of the type and size of goods that can be transported on the aircraft much before the actual departure Contributes to the airline's profitability www.wns.com | 02
Service Offerings Across the Cargo Value Chain Revenue Management Revenue Accounting Complexity Sales and Marketing Operations and Handling High ! § Scheduling and allotment management § Flight, freighter and truck planning § Loyalty program § Rate sheet filing § AVI and DGR booking and acceptance § Capacity management and optimization § Flow accounting § Net data capture § Invoicing (CASS, per Airway Bill or AWB, collect, interline, charter invoicing, summary, special contract) § Cargo interline (inward / outward billing) § Cargo disputes handling § Accounting adjustments (credit / debit notes) § Reconciliation of clearing and due agent account(s) § Summarization of provision accounts § Accrual estimation and month-end close activities § Monthly accrual vs actual invoice booked § Closing of accounts (month-end close job requests and bookings) Medium ! §Interline pro-ration §Loyalty program support (enrolments, helpdesk) §Special / new products booking and management §Offload re-booking §Space confirmation §Cargo table maintenance §Pricing audits §Yield reports §ULD tracking §Trucking invoicing and auditing §Cargo 2000 support and alert management §Mail revenue §Mail interline (inward / outward) §AWB stock control (AIT) §Customer master data maintenance (agent creation, modifications / incentive percentage / surcharge updating) §Follow-up of AWBs on hold §GSA commission / trucking supervision / incentive invoices §Report of manual adjustments made in the system §Credit note report §Audit of GSA commission / due agent invoices §Error list management Low ! §Cargo bookings, shipment arrivals, reservations and rates -Agent queries -Customer support §Auditing §Travel conformance Valueadded Services §Space availability reports §Over-booking (estimate show-up) §Capacity forecasting (RCCA or Route Capacity Control Advices) §Sales reports §Tracking and inventory management §Performance management reporting §Application development §Schedule maintenance §EDI registrations and management §Offloads analysis §Non-conformance analysis and management §Calculation of GHA overwrite commission §Uploading of CASS files to the CASS website Contact Center | Finance & Accounting | Research & Analytics Cargo Revenue Management and Cargo Revenue Accounting Solutions WNS's domain expertise in the travel industry has helped it to develop a unique and comprehensive solution for Cargo Revenue Management and Accounting. With over a decade of experience, over 300 associates and more than 2 Million transactions per annum, WNS's Cargo Services is a leader in the cargo space, combining industry best practices and methodologies. The focus is on improving customer satisfaction through process efficiencies, reducing operational costs and streamlining business processes through continuous improvement and technology optimization. The solutions are geared to adapt quickly to the volatile and fiercely competitive landscape. Some of WNS's major accomplishments have been in designing and managing unique loyalty programs and automating critical processes by creating databases / applications leading to sizeable cost reduction. WNS's Cargo Services can be broadly categorized into the following areas: I. Cargo Revenue Management II. Cargo Revenue Accounting www.wns.com | 03
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AİREXPRESS CARGO FREIGHT & EXPRESS

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