Hidden Enablers der IT - IT Operations Day

it.operations.day.com

Hidden Enablers der IT - IT Operations Day

+LGGHQ (QDEOHUV GHU ,7

'DQLHOH7RQHOOD

1RYHPEHU


$JHQGD

y ,QWUR

y %HVRQGHUKHLWYRQ,72SHUDWLRQV

y +5XQG) KUXQJ

y 3UR]HVVXDOH$VSHNWH

y (LQ:RUW EHU2XWVRXUFLQJ

y 'LH5ROOHGHU7HFKQRORJLH

y :UDS 8S


6ZLVV/LIHLVWHLQJURVVHV.08PLW

YRUZLHJHQGGH]HQWUDOHQ,QIRUPDWLNHLQKHLWHQ

)RNXVYRQKHXWH


=DKOHQI U4XHOOH*HVFKlIWVEHULFKW


&DGHU,QIRUPDWLNNRVWHQ EH]LHKHQ

VLFKDXIÄ&KDQJH³GHU5HVWLVWÄ5XQ³

&+,%XGJHWRKQH3URFXUHPHQW,Q0LR &+)

:HLWHUHQWZLFNOXQJ

y µ&KDQJH5HTXHVWV SUR-DKU

y 'DYRQµ8QWHUVW W]XQJVDXIWUlJHEHL

RSHUDWLYHQ$XIJDEHQ]%-(9(

(QWZLFNOXQJ

y 3URMHNWH

y %HWHLOLJXQJDQUXQGZHLWHUHQQLFKW0DUNW

&+3URMHNWHQ

y -DYD&RERO06SOXV([RWHQ



:DUWXQJ$'0

=HQWUDOH(LQKHLWHQ




/RJLVWLN

y µP

*HElXGHQXW]IOlFKH

y !µ8P] JH

y 0LR6HLWHQSUR-DKU

y 0LR (LQJDQJVSRVWSD

y 0LR 3RVWVHQGXQJHQSD

y µ%HVXFKHUSD


2SHUDWLRQV

y $SSOLNDWLRQHQ

8VHU6HUYLFHV

y $EZLFNOXQJYRQFDµ,QERXQG $QUXIHLP

6XSSRUW2KQH7HOHIRQ]HQWUDOH

y %HWUHXXQJYRQµ8VHUQ


,QNO )DFLOLW\ 0DQDJHPHQW


'LH(QWZLFNOXQJYRQ,72LQGHQOHW]WHQ

-DKUHQZDUVHKUHUIUHXOLFK

(QWZLFNOXQJ,72.RVWHQ

%HPHUNXQJHQ

‡ )7(FD




&$*5






‡ ZDUGDV(QGHHLQHVMlKULJHQ

GHIDFWR,QYHVWLWLRQVVWRSSV,QVLQG

DOOH$QODJHQDXIGHPDNWXHOOHQ6WDQG

‡ 'HU$QWHLODQLQWHUQHQ3HUVRQDONRVWHQ

lQGHUWVLFKYRQLQ

]XLQ

‡ 'XUFKVFKQLWWOLFKHV:DFKVWXP

6HUYHUSD6WRUDJH SD

‡ .HLQHLQWHUQH9HUUHFKQXQJ

%

1RY

%HREDFKWXQJVSHULRGH


$JHQGD

y ,QWUR

y %HVRQGHUKHLWYRQ,72SHUDWLRQV

y +5XQG) KUXQJ

y 3UR]HVVXDOH$VSHNWH

y (LQ:RUW EHU2XWVRXUFLQJ

y 'LH5ROOHGHU7HFKQRORJLH

y :UDS 8S


0HKUDOVGLH+lOIWHGHU.RVWHQYRQ,72VLQG

QLFKWE]ZQXUODQJIULVWLJEHHLQIOXVVEDU

.RVWHQVWUXNWXU

.RVWHQVWUXNWXUQDFK%HHLQIOXVVEDUNHLW

hEULJH

$EVFKUHLEXQJHQ

7HOHIRQLH'DWHQQHW]

+:8QWHUKDOW

6:/L]HQ]HQ :DUWXQJ










1LFKWEHHLQIOXVVEDUH.RVWHQ

‡ $EVFKUHLEXQJHQDXVJHWlWLJWHQ,QYHVWLWLRQHQ

‡ 6:/L]HQ]HQXQG:DUWXQJDXV&+,,7)

/DQJIULVWLJEHHLQIOXVVEDUH.RVWHQ

‡ 7HOHIRQLH

‡ 'DWHQQHW]H/$10$1

‡ 6:/L]HQ]HQXQG:DUWXQJRKQH$QWHLO&+,,7)

‡ +DUGZDUH8QWHUKDOW

([WHUQH0$

,QWHUQH3HUVRQDONRVWHQ




,P5DKPHQGHU%XGJHWLHUXQJ

EHHLQIOXVVEDUH.RVWHQ

‡3HUVRQDONRVWHQ

‡([WHUQH8QWHUVW W]XQJ

‡hEULJH6DFKNRVWHQ

‡+DUGZDUH.OHLQPDWHULDOQLFKWDNWLYLHUEDU


'HU(LJHQJHEUDXFKGHU(QWZLFNOXQJV

HLQKHLWHQ LVWHLQJURVVHU.RVWHQIDNWRU

3DUWQHUYRQ,72SHUDWLRQV XQGLKUHQ$QIRUGHUXQJHQ

3DUWQHU%XVLQHVVXQG(QG8VHUV

y 8QWHUVW W]XQJGHU

*HVFKlIWVSUR]HVVH

y 6WDELOLWlW

y +RKH6HFXULW\ $QIRUGHUXQJHQ

y *HVFKlIWVSUR]HVVRULHQWHU 6XSSRUW

3DUWQHU(QWZLFNOXQJVDEWHLOXQJ

y 8QWHUVW W]XQJGHU,QIRUPDWLN

(QWZLFNOXQJVSUR]HVVH

y )OH[LELOLWlW

y 1LHGULJHUH$QIRUGHUXQJHQDQ

6HFXULW\

y (QWZLFNOXQJVRULHQWLHUWHU6XSSRUW

,72.RVWHQ]XU

8QWHUVW W]XQJ%XVLQHVV

,72.RVWHQ]XU

8QWHUVW W]XQJ(QWZLFNOXQJ


'HLQ&KDQJHLVWPHLQ5XQ'LHNODVVLVFKH

7UHQQXQJ5XQ&KDQJHJLOWLQ,72QLFKW

8QWHUVFKLHGOLFKH6LFKWHQDXI5XQXQG&KDQJH

6LFKW,72SHUDWLRQV

5XQ

&KDQJH

6LFKW%XVLQHVV

(QWZLFNOXQJ

&KDQJH

5XQ

• 3URMHNWDOSKD(QWZLFNOXQJ

HLQHUQHXHQ6:

(QWZLFNOXQJVSKDVH

• 7DJHVHQGYHUDUEHLWXQJ

• ,QFLGHQW 0DQDJHPHQW

• 3URMHNWDOSKD

3URGXNWLYVHW]XQJ

• 3URMHNWEHWD8SJUDGHGHU

)LUHZDOO ,QIUDVWUXNWXU

y $XFKLQ,72SHUDWLRQV PXVV&KDQJHDOV3URMHNWGHNODULHUWXQGJHI KUW

ZHUGHQ.HLQHÄ,QYHVWLWLRQVYRUKDEHQ³

y 'LH8QWHUVFKLHGOLFKH6LFKWDXI5XQXQG&KDQJHKDWVLJQLILNDQWH

,PSOLNDWLRQHQDXIGLH) KUXQJHLQHU2SHUDWLRQVHLQKHLWVRZLHDXIGLH

.RVWHQWUDQVSDUHQ]


$JHQGD

y ,QWUR

y %HVRQGHUKHLWYRQ,72SHUDWLRQV

y +5XQG) KUXQJ

y 3UR]HVVXDOH$VSHNWH

y (LQ:RUW EHU2XWVRXUFLQJ

y 'LH5ROOHGHU7HFKQRORJLH

y :UDS 8S


5LVLNRDYHUVLRQXQG7UlJKHLWVLQGLQ

,72SHUDWLRQV QRUPDO

8QWHUVFKLHGOLFKH0RWLYDWRUHQ YRQ2SHUDWLRQV XQG(QWZLFNOXQJ

,//8675$7,9


• 3URMHNWPLW)DQIDUH

JHVWDUWHW

• $OOHZROOHQGDEHLVHLQ

• 'LH=XNXQIWYHUVSULFKW

/RUEHHUHQI UDOOH

• 67&$XIWULWWHYRUGHP

7RS0DQDJHPHQW

• 5HJHV,QWHUHVVH

• -HGHQ7DJHLQH

lKQOLFKH$UEHLWGDPLW

GLH6\VWHPHI U1

7DXVHQG1XW]HU]XU

9HUI JXQJVWHKHQ


6LFKWEDUNHLW

$XIPHUNVDPNHLW

• :DVPDFKW2SHUDWLRQV

HLJHQWOLFKGHQJDQ]HQ

7DJ"


• 3O|W]OLFKVWHKWHLQ

JU|VVHUHV

3UREOHPGD


1RUPDOIDOO

• 3O|W]OLFKVWHKWHLQ

JU|VVHUHV3UREOHPGD

1RWIDOO

=HLW


2SHUDWLRQV

• Ä:LHNRQQWHPDQQXUVRGXPPVHLQ³

• 'HU&(2ZLOOH[HPSODULVFKH6WUDIHQ

• .|SIHUROOHQPLW.QDOO


• $OOH17DXVHQG8VHUPHOGHQVLFK

EHLP,76HUYLFH'HVN

• 1LFKWVIXQNWLRQLHUWJHKWQDFK+DXVH

• 'DV3URMHNWZLUGEHJUDEHQ

NHLQHUZLOOMHHWZDVGDPLW]XWXQ

JHKDEWKDEHQ


• .|SIHUROOHQ± ZHQQ

EHUKDXSW± VWLOOXQGOHLVH

(QWZLFNOXQJV

SURMHNW



XQGWHLOZHLVHVRJDUHUZ QVFKW


)RUFHG5DQNLQJDOV ,QVWUXPHQWHUK|KW GLH

:LUNVDPNHLW EHVWHKHQGHU 3UR]HVVH

=XVDPPHQIDVVXQJGHV*36

+lUWHJUDGGHU*36%HXUWHLOXQJ

*363HUIRUPDQFH

$

%

&

'






6HJPHQWLHUXQJ

7HDP

7HDP

7HDP

7HDP

7HDP

*36KlUWHU

DOV6HJPHQWLHUXQJ


*36ZLH6HJPHQWLHUXQJ

*36ZHLFKHU

DOV6HJPHQWLHUXQJ

7HQGHQ]LHOO

ZHLFKHU

EHXUWHLOW

7HQGHQ]LHOO

KlUWHU

EHXUWHLOW


*URXS3HUIRUPDQFH6\VWHP=LHOYHUHLQEDUXQJVV\VWHP


2SHUDWLRQVEUDXFKW DQGHUH ) KUXQJVNUlIWH

1LFKW GLHEHVWHQ 7HFKLHVVROOHQ I KUHQ

$Q]DKO7HDPOHLWHUSUR5DQNLQJ6WXIH

6WDQG

6WDQG

(IIHNW





















1HX

1HX


1HX


%HVWHKHQGH+57RROVN|QQHQGHU

'XUFKVHW]XQJYRQ3UR]HVVHQGLHQHQ

=LHO XQG%HXUWHLOXQJVPDWUL[I U7HDPOHLWHU

'LUHNW JHVHW]WH =LHOH

³&URVV´ =LHOH

7UDGLWLRQHOOH =LHOYHUHLQEDUXQJ

7HDPQ

3UR]HVVRULHQWLHUWH =LHOYHUHLQEDUXQJ

7HDPQ

'LUHNWHU

9RUJHVHW]WH

OHJW IHVWXQG

SU IW

GHU =LHOH VHLQHU

'5'LUHFW5HSRUW


'LUHNWHU 9RUJHVHW]WHU OHJW IHVWXQG

SU IW GHU =LHOH VHLQHU'5'LH

UHVWOLFKHQ ZHUGHQ GXUFK GLH

3URFHVV2ZQHUJHVHW]W XQG

JHPHVVHQ

,FK DOV '5PXVV

VFKOXVVHQGOLFK

HLQH 3HUVRQ

]XIULHGHQVWHOOHQ



,FK DOV '5PXVVQXQHLQ VR]LDOHV

6\VWHP]XIULHGHQVWHOOHQ

,QFLGHQW 0JPW


&KDQJH &RQILJ


,72SHUDWLRQV PXVVHQWZLFNHOQG UIHQXQG

VLHPDFKHQHVVRZLHVR

*lQJLJH %XVLQHVV6LFKW

³$OWH´ (QWZLFNOXQJVVLFKW

&,29LHZ

(QWZLFNOXQJ

‡ +LHUHQWVWHKW6RIWZDUH

‡ +LHUZLUGSURJUDPPLHUW

‡ +LHUHQWVWHKW6RIWZDUH

‡ +LHUZLUGSURJUDPPLHUW

‡ +LHUZHUGHQ

.XQGHQZ QVFKHHUI OOW

‡ +LHUHQWVWHKW6RIWZDUH

‡ +LHUZLUGSURJUDPPLHUW

‡ +LHUZHUGHQ3DUWQHUZ QVFKHHUI OOW

KLHULVW%XVLQHVV:LVVHQQ|WLJ

‡ ,QFLGHQW 0DQDJHPHQW

‡ 3UREOHP0DQDJHPHQW

2SHUDWLRQV

‡ 6HUYHUV

‡ 5HFKHQ]HQWUHQ

‡ 1HW]ZHUNH

‡ 'HVNWRSV/DSWRSV

‡ +LHUZLUGLQWHJULHUWXQG

EHWULHEHQ

‡ +LHUGDUIQLFKW HQWZLFNHOW

ZHUGHQ

‡ 6HUYHUV

‡ 5HFKHQ]HQWUHQ

‡ 1HW]ZHUNH

‡ 'HVNWRSV/DSWRSV

‡ +LHUZLUGLQWHJULHUW EHWULHEHQ

‡ $SSOLFDWLRQ 0DQDJHPHQW

‡ 8VHU6XSSRUW

‡ (QWZLFNOXQJ(QJLQHHULQJI U

,QIUDVWUXNWXU6:0:'%

&ROODERUDWLRQ,$03ULQW

‡ (QJLQHHULQJI U,QIUD +:

‡ 6:(QWZLFNOXQJI UÄ2SHUDWLRQV

7RROV³ 6FKHGXOLQJ0RQLWRULQJ

&0'%

‡ +LHUZHUGHQ8VHUZ QVFKHHUI OOW

‡ $OOHV%OHFK6HUYHUV5HFKHQ]HQWUHQ

1HW]ZHUNH'HVNWRSV/DSWRSV


$FFRXQW 0DQDJHPHQWLVWHLQHJDQ]KHLWOLFKH

$XIJDEHORVJHO|VWYRQGHU(QWZLFNOXQJ

.XQGH

.XQGH

.XQGHQ

VFKQLWWVWHOOH

3URFHVV0 JP W

5 HSRUWL QJ

'&6

$FFRXQW

0DQDJHU

6HUYLFH

0DQDJHPHQW

$FFRXQW

7HDPV

‡ '&6LVWHLQH5ROOHZHOFKHYRQGHQ$(

/HLWHUQ]XVlW]OLFK]XLKUHU/LQLHQIXQNWLRQ

JHVSLHOWZLUG

‡ 8QWHUVW W]WYLD&URVV0E2'LH'&6=LHOH

GHU$(/HLWHUZHUGHQYRP%7&/HLWHU

EHVWLPPWXQGEHXUWHLOW


QJ

3URIHVVLR

QDOLVLHUXQJ

'LUHFWRURI&OLHQW6HUYLFH


$OOH3DUWQHUP VVHQGLH+HEHO]XU

%HHLQIOXVVXQJGHU,72.RVWHQNHQQHQ

%HVFKUHLEXQJ

%HHLQIOXVVEDUGXUFK

%XVLQHVV(QWZLFNOXQJ2SHUDWLRQV

(IIL]LHQ]

5LVLNREHUHLWVFKDIW

9HUEUDXFK

'XUFK ZLUWVFKDIWOLFKHQ (LQVDW] YRQ

7HFKQRORJLHQ XQG3UR]HVVH VLQNHQ GLH

6W FNNRVWHQ I U HLQ 6HUYLFH

(LQVDW] J QVWLJHUHU 7HFKQRORJLHQ GDQN

EHZXVVWHU hEHUQDKPH YRQNDONXOLHUEDUHQ

RSHUDWLRQHOOHQ 5LVLNHQ

5HGXNWLRQ GHU YHUODQJWHQYHUEUDXFKWHQ 0HQJH

DQ6HUYLFHV

4XDOLWlWVDQVSU FKH

.RPSOH[LWlW

5HGXNWLRQ GHU 6HUYLFH4XDOLWlW ³&RPIRUWOHYHO´

DXIHLQ ZHLWHUKLQ DN]HSWDEOHV DEHU J QVWLJHUHV

1LYHDX

5HGXNWLRQ GHU $Q]DKO EHVWHOOWHU

1RQVWDQGDUG6HUYLFHVVRZLH GHU

$EKlQJLJNHLWHQ ]ZLVFKHQ GHQ6HUYLFHV


$JHQGD

y ,QWUR

y %HVRQGHUKHLWYRQ,72SHUDWLRQV

y +5XQG) KUXQJ

y 3UR]HVVXDOH$VSHNWH

y (LQ:RUW EHU2XWVRXUFLQJ

y 'LH5ROOHGHU7HFKQRORJLH

y :UDS 8S


'HSOR\EHVWSUDFWLFHVXQG

3UR]HVV)UDPHZRUNV³FXPJUDQR VDOLV´

y ,7,/ZLUGDOVJHPHLQVDPH6SUDFKH XQGJUREHV5DVWHUI U

3UR]HVVGHILQLWLRQHQHLQJHVHW]W-HGHU7HDPOHLWHUXQG

$EWHLOXQJVOHLWHULVW,7,/)RXQGDWLRQ ]HUWLIL]LHUWPHKUDOVGHU

0LWDUEHLWHUKDEHQHLQHQ,7,/2YHUYLHZ .XUVEHVXFKW

y 'LH6WUXNWXUGHV&KDQJHSUR]HVVHVZXUGHDXV,7,/HQWQRPPHQ

&KDQJHEXLOGHUV&RQILJ 0DQDJHUV&$%GLH%HJULIIOLFKNHLWHQ

OHLFKWDQGHUV,70&,5&&,&&&

y %HLGHU'HWDLOOLHUXQJGHU3UR]HVVJHVWDOWXQJKDWXQV,7,/ZHQLJHU

JHKROIHQ

y ,7,/9ZXUGHDOVÄJHIlKUOLFK³ HLQJHVWXIW,7,/*HGDQNHLVWQRFK

QLFKW EHUDOOYHUDQNHUW(LQHQHXH9HUVLRQNDQQQXU9HUZLUUXQJ

VWLIWHQ

y &RELW KDWNHLQHRSHUDWLYH%HGHXWXQJEHL,72XQGZLUGLP.RQWH[W

GHU6FKQLWWVWHOOH]XU5HYLVLRQHLQJHVHW]W

]%&RELW VHOI DVVHVVPHQWV


(LQ3DDUZHQLJH3UR]HVVHELOGHQGHQ

5 FNJUDWGHUJHVDPWHQ3UR]HVVODQGVFKDIW

,QFLGHQW

0DQDJHPHQW

3UREOHP

0DQDJHPHQW

&KDQJH

0DQDJHPHQW

5HOHDVH

0DQDJHPHQW

&DSDFLW\

0DQDJHPHQW

&RQILJ

0DQDJHPHQW

$YDLODELOLW\

0DQDJHPHQW

y 0HOGXQJ7UDFNLQJ XQG/|VXQJYRQ6W|UXQJVPHOGXQJHQ

y 6W|UXQJHQN|QQHQLQGHU5HJHOLQQHUW0LQXWHQJHO|VWZHUGHQ

y 7UDFNHQ XQG/|VHQYRQ)HKOHUQLQGHQ$SSOLNDWLRQHQRGHUGHU,QIUDVWUXNWXU

y /|VXQJNDQQPHKUHUH7DJHLQ$QVSUXFKQHKPHQ

y .RRUGLQLHUWH3URGXNWLYVHW]XQJYRQbQGHUXQJHQDQGHU,QIUDVWUXNWXURGHUGHQ

$SSOLNDWLRQHQ

y .RRUGLQDWLRQYRQJURVVHQ $SSOLNDWLRQVHLQI KUXQJHQRGHU

DNWXDOLVLHUXQJHQ

y 3ODQXQJGHUEHQ|WLJWHQ.DSD]LWlWXQWHU%HU FNVLFKWLJXQJYRQ

(QWZLFNOXQJYRQ'DWHQ XQG/HLVWXQJVZDFKVWXP


1HXHQ$QIRUGHUXQJHQLQGX]LHUWGXUFK3URMHNWH

y %HUHLWVWHOOXQJGHUQRWZHQGLJHQ.RQILJXUDWLRQVLQIRUPDWLRQHQI UGLHRELJHQ3UR]HVVH

VRZLHGDV,7'HVDVWHU5HFRYHU\

y 6LFKHUVWHOOXQJGHUPLWGHP.XQGHQYHUHLQEDUWHQ6HUYLFH9HUI JEDUNHLW


=X) KUXQJV]ZHFNHQUHLFKWHHLQH

YHUHLQIDFKWH&RQILJ 0DQDJHPHQW6WUXNWXU

0:,QVWDQ] 6WXIH 8PJHEXQJ +RVW9LUWXHOO

3K\VLVFKH

0DVFKLQH

6$16WRUDJH

3DUWQHU

8VHU

$SSOLNDWLRQ

,QVWDQ]

6WXIH 8PJHEXQJ +RVW9LUWXHOO

3K\VLVFKH

0DVFKLQH

6$16WRUDJH

'%,QVWDQ] 6WXIH 8PJHEXQJ +RVW9LUWXHOO

3K\VLVFKH

0DVFKLQH

6$16WRUDJH


'DWHQTXDOLWlWLVWGHUNULWLVFKH(QDEOHU EHL

GHU&0'%

9LHOH7RROVXQGYLHOH'DWHQ

y ,QYHQWDU&0'%+32SHQYLHZ $VVHW0DQDJHU 3HUHJULQH $VVHWFHQWHU Ä3$&³

y $SSOLNDWLRQVNDWDORJ,%07HOHORJLF 6\VWHP$UFKLWHFW Ä5,7$³

y 0RQLWRULQJ+32SHQYLHZ 2SHUDWLRQV 0DQDJHUÄ292³

y 6FDQQLQJ Ä606³ &OLHQWV

y 8QL[6HUYHU6FDQQLQJ 3((3(5(LJHQHQWZLFNOXQJEDVLHUWDXI2SHQ6RXUFH

y %0&$565HPHG\ $567LFNHWLQJ LP%HWULHE

y &OLHQW0DQDJHPHQW$'6980(LJHQO|VXQJEDVLHUHQGDXI606

y (WFHWF

'DWHQVWLPPHQ

HKQLFKW

6\PSWRP

)HKOHQGH3UR]HVVH

" "

)HKOHQGH9HUDQWZRUWXQJ

)HKOHQGH6HPDQWLN

)HKOHQGH7UDQVSDUHQ]

)HKOHQGH6NLOOV.RPSOH[LWlW

8UVDFKH

Æ'HILQLHUW/HLWIDGHQ

Æ=XJHZLHVHQ%RQXV=LHOH

Æ'DWHQPRGHOOHUVWHOOW5HGXNWLRQGHU

)HOGHUSUDJPDWLVFKHVQDFKGHILQLHUHQ

ÆÄ0RQ6HULH³'LH'DWHQGHUNRPSOH[HQ7RROV

ZHUGHQLQHLQHPHLQIDFKHQ:HE)URQW(QG ]XU

9HUI JXQJJHVWHOOW,QNOXVLYH4XDOLWlWVEHXUWHLOXQJ

.RUUHNWXUP|JOLFKNHLWXQG7UHQG5HSRUWLQJ

/|VXQJ


(UVWGLH(LQI KUXQJHLQHUHLQGHXWLJHQ$SSOL

NDWLRQVEH]HLFKQXQJ HUP|JOLFKW3UR]HVVH

XFÃ5,7$LGÃY HUZHQGXQJ

%XGJHWLHUXQJVSUR]HVV

&DSDFLW\Ã0DQDJHPHQW

%XGJHWÃ7HPSODWHV

.DSD]LWlWVSODQXQJ

&DSDFLW\0JPW

6RXUFLQJ

&KDQJH0JPW

6RIWZD UHÃ

3URGXFWLRQÃ$FFHSWDQFHÃ4XDOLW\

%HVFKDIIXQJ

]XURGQXQJ

,668(Ã%HVFKDIIXQJÃRKQHÃ

:DUWXQJVSRVLWLRQHQ

&HQWHU

5,7$LGÃQRFKÃP|JOLFKÃSODW]LHUWÃ

IKUWÃ7HVWIlOOHÃGXUFK

EHLÃ-3Ã6WDGHOPDQQ

7HVWLQJ

7HVWHU

$UFKLWHNWXUÃ6\VWHPÃ$UFKLWHFW

2$7ÃXQGÃ3$7

3URGXFWÃ0DQDJHU

EHDQWUDJWYHUDQWZRUWOLFK

]XRUGQXQJ

$XWRPDWLVFKHÃ(UVWHOOXQJÃGHUÃ7HVWIlOOH

EHDQWUDJWYH UDQWZRUWOLFK

$SSOLNDWRULVFKHVÃ&KDQJHÃXQG

$SSOLFDWLRQVY HUDQWZRUWOLFKHU

5HOHDVHPDQDJHPHQW

&KDQJHÃ0DQDJHPHQWÃ$56

5,7$LG

6HUYLFHPHOGXQJ

.LQWDQD

%HGHXWXQJÃGHUÃ=XRUQXQJÃ'LHÃ

8QLTXH ]XRUGQXQJÃ5,7$LGÃÃ+'6

$SSOLNDWLRQÃOlXIWÃGLUHNWÃDXIÃHLQHUÃ'%ÃÃ

&KDQJHÃ

0LGGOHZDUHÃÃ6HUYHU

]XRUGQXQJ

5HTXHVW

HUVWHOOW

]XRUGQXQJ$SSOLFDWLRQ

&RQILJXUDWLRQÃ0DQDJHPHQWÃ&0'%

$SSOLFDWLRQÃ0DQDJHU

]XRUGQXQJ

]XRUGQXQJ

]RUGQXQJÃEHUÃ6)LQGHUÃQDFKÃ292

6HUY HU

]XRUGQXQJÃ ,GHQWLILHU

VILQGHU

0RQLWRULQJ

]XRUGQXQJ

:LQÃÃ5,7$ÃLPÃ3$&

8QL[5,7$ÃEHUÃ3HHSHU '%

&OLHQWÃ0DQDJHPHQWÃ$'6980

0RQLWRULQJ

]XRUGQXQJÃ5,7$LGÃÃDUV

&OLHQWV

5,7$LG6/[[[&/QU

EHDUEHLWHUJUXSSHQÃ

6063D NHWH

7LFNHWV

'%ÃÃ5,7$Ã]XRUGQXQJÃEHUÃ686,

:LQGRZVÃ6HUY HUÃ$GPLQ

5,7$LG8VHU$3[[[

5,7$

YHUWHLOWÃ6RIWZDUH

0LGGOHZDUH

5,7$LG&/QU3DNHWQDPH

%HUHFKWLJXQJHQÃ

8QL[Ã6HUY HUÃ$GPLQ

&LWUL[Ã6KRUWFXWVÃ,?Ã ZHLVWÃ]X

/RFDOÃ

HWF

,QVWDOODWLRQV

,QFLGHQWÃ0DQDJHPHQWÃ$56Ã,QFLGHQW

'%$

0LGGOHZDUHÃÃ5,7$ÃEHUÃ6/03

6FKHPD

606'HS RWÃLQIR

0$&

&OLHQWÃ6:Ã%HUHLWVWHOOXQJ LQVWDOOLHUWÃ6RIWZDUHÃYRUÃ2UW

,QFLGHQW

EHUHLWVWHOOXQJ

HUVWHOOW

3DNHWÃ0DQDJHPHQW

EHUHLWVWHOOXQJ

EHUHLWVWHOOXQJ

3DNHWLHUHU

0LGGOHZDUHÃ$GPLQ

606 6RIWZDUHÃ'HSRW

2QVLWHÃ6XSSRUW

2KQHÃ5,7 $LGÃ

NHLQÃHIIL ]LHQWHUÃ

2KQHÃ5,7$LGÃNHLQHÃ

6XSSRUW

3DNHWL HUXQJ

EHUHLWVWHOOXQJ

!Ã8VHUÃ"Ã606Ã3DNHWÃÃ6:'HSRW

EHUHLWVWHOOXQJ

EHUHLWVWHOOXQJ

EHVWHOOW

PHOGHW

2KQHÃ5,7$LGÃNHLQHÃÃ

EHVWH OOXQJ

%HVWHOOSUR]HVVH

2QOLQH Ã)RUPXODUÃ

,QIUDVWUXNWXUÃ

6RIWZDUHÃ

%HVWHOOSUR]HVV

%HVWHOOSUR]HVV

%HDQWUDJXQJ

%HVFKDIIXQJ

%HUHLWVWHOOXQJ

%XGJHWLHUXQJ

,VVXHÃ,QÃ$UEHLWÃ

5,7$Ã9HUELQ GXQJÃ

LQÃ.L QWDQD

0RQLWRULQJ

6XSSRUW,QFLGHQW 0JPW

'LH(LQI KUXQJPXVV

SUR]HVVXDO

XQWHUVW W]WZHUGHQ

0XVV.ULWHULXPEHL

3URGXFWLRQ $FFHSWDQFH

*DWHZD\ EHLGHU

3URGXNWLRQ

YHUHLQIDFKW

'XUFKVHW]XQJGHU

$UFKLWHNWXUSUR]HVVH

EHVWHOOW

%HVWHOOXQJ

EHVWHOOWÃ'%6HUYHU0LGGOHZDUH

(QWZLFNOHU

,668(Ã.HLQÃ5,7$LGÃ

&KHFNÃZLUGÃJHO |VWÃLPÃ

65)Ã6FKHPD

8VHU


'XUFK7RROVI UGLHhEHUZDFKXQJGHV

7RROHLQVDW]HVHQWVWHKW9HUEHVVHUXQJVGUXFN

7UHQG*UDSKGHU4XDOLWlWQDFK9HUDQWZRUWOLFKNHLW7RS'RZQ


'LH(UIDKUXQJ]HLJWNODUGDVVE& 50I U

,72OHEHQVQRWZHQGLJLVW

%HLVSLHO(95HOHDVH 0lU]

+HOS 'HVN$QUXIH SUR7DJ








3URGXNWLYVHW]XQJ

5HOHDVH

0R 'L 0L 'R )U 6D 6R 0R 'L 0L 'R )U

y 3UREOHPHEHLP(95HOHDVH I KUWHQ]X

HUKHEOLFKHQ3UREOHPHQLP$XVVHQGLHQVW

y ,QVWDOODWLRQPXVVWHDXIKXQGHUWHQ

1RWHERRNVNRUULJLHUWZHUGHQ

y +HOS'HVN ZlKUHQG7DJHQÄRIIOLQH³

E& 50EHWULHEOLFKHV&KDQJHXQG5HOHDVH0DQDJHPHQW


y +HXWHNRQWUROOLHUW«


EHU*36=LHOHPLW$SSOLNDWLRQV

0DQDJHUQ

y )RUPDONRUUHNWHU$EODXILQGHU

3URGXNWLYVHW]XQJ9RUODXI]HLWHQHWF

7UDQVSDUHQ]JHVFKDIIHQ

y )UHLJDEHXQG(VNDODWLRQVSUR]HVVHHWDEOLHUW

y Ä*HZRKQKHLWVUHFKW³ EHUHLQLJW

y 6WULNWXPJHVHW]WLQGHU%UHLWHIOH[LEOH

$QVlW]HI U6SH]LDOIlOOH

y « XQGJXWXQWHUZHJV

9HUQHW]XQJGHUKHXWLJHQ,7,/³6LORV³

&KDQJH&RQILJXUDWLRQ XQG,QFLGHQW

0DQDJHPHQWV

(UZHLWHUXQJGHU*36=LHOH

y *% EHUJUHLIHQGH=LHOHI U5HOHDVH

0DQDJHU


$JHQGD

y ,QWUR

y %HVRQGHUKHLWYRQ,72SHUDWLRQV

y +5XQG) KUXQJ

y 3UR]HVVXDOH$VSHNWH

y (LQ:RUW EHU2XWVRXUFLQJ

y 'LH5ROOHGHU7HFKQRORJLH

y :UDS 8S


&DVH XQG%HJU QGXQJI U2XWVRXUFLQJ

PXVVVHKUJXW EHUOHJWZHUGHQ

9HUJOHLFKGHU9HUVSUHFKHQHLQHVH[WHUQHQ'LHQVWOHLVWHUV PLWGHQKHXWLJHQ&+,2.RVWHQ

7RUHDOL]H WKURXJK

RXWVRXUFLQJ GHDO



\HDUVFRQWUDFW





%XGJHW

5HGXFWLRQ

%XGJHW

5HGXFWLRQ

7DUJHW


EHIRUH&25(


DIWHU


%XGJHW

LQWHUQH

UHGXFWLRQ

UHGXFWLRQ


,72SV


,QNO SD:DFKVWXP6HUYHU

6WRUDJH


$JHQGD

y ,QWUR

y %HVRQGHUKHLWYRQ,72SHUDWLRQV

y +5XQG) KUXQJ

y 3UR]HVVXDOH$VSHNWH

y (LQ:RUW EHU2XWVRXUFLQJ

y 'LH5ROOHGHU7HFKQRORJLH

y :UDS 8S


(VJLEWI QIJROGHQH5HJHOQ]XU6WHXHUXQJ

GHU%DVLVWHFKQRORJLH

3ODWWIRUPVWDSHO

Ö 'LH.HUQ7HFKQRORJLHQ+:%HWULHEVV\VWHP0LGGOHZDUH'DWHQEDQNHQZHUGHQHQG

WRHQG LQ)RUPYRQGHILQLHUWHQYHUWLNDOHQ3ODWWIRUPVWDSHOQEHWULHEHQ

/LIHF\FOH

0DQDJHPHQW

Ö -HGHU3ODWWIRUPVWDSHOGXUFKOlXIWHLQDNWLYHV/LIHF\FOH 0DQDJHPHQWPLWGHQ3KDVHQ

$XIEDX3URGXNWLRQ(LQJHIURUHQ$EO|VXQJ

0LQLPLHUXQJYRQ

3URGXNWHQ

9HUVLRQHQ

:LUWVFKDIWOLFKHV

'XUFKVHW]HQYRQ

6WDQGDUGV

,72DOV(LJHQW PHU

YRQ,QIUDVWUXNWXU

6WDQGDUGV

Ö 0D[LPDO3URGXNWHSUR6WDSHOHEHQHEHZXVVWHVhEHUVSULQJHQYRQ0DMRU5HOHDVHV

YHUOlQJHUWH(LQVDW]GDXHUGHU.RPSRQHQWHQGK6HUYHU8PIHOG-DKUH&OLHQW

8PIHOG-DKUH

Ö .RVWHWHLQH$EO|VXQJRGHU0LJUDWLRQPHKUDOVGHU:HLWHUEHWULHEHLQHU1LFKW6WDQGDUG

8PJHEXQJVRZLUGGDUDXIYHU]LFKWHW'HUEHYRU]XJWH=HLWSXQNWI UGLH(OLPLQDWLRQYRQ

1LFKW6WDQGDUG8PJHEXQJHQLVWGHUHQÄHQGRIOLIH³ZHQQDQGHUQIDOOVJU|VVHUH

(UKDOWXQJVLQYHVWLWLRQHQJHWlWLJWZHUGHQP VVWHQ

Ö ,QIUDVWUXNWXU6WDQGDUGVXQG$XVQDKPHQZHUGHQDXVVFKOLHVVOLFKDXI$QWUDJYRQ,72

YHUDEVFKLHGHW


%HLVSLHO5HOHDVHSODQXQJ :HEORJLF

4


4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

:/

6WDSHO +: $,;







3RZHU

3RZHU

3RZHU

9

9

/LIH&\FOH 3URGXNWH

/LIH&\FOH

6WDSHO


$JHQGD

y ,QWUR

y %HVRQGHUKHLWYRQ,72SHUDWLRQV

y +5XQG) KUXQJ

y 3UR]HVVXDOH$VSHNWH

y (LQ:RUW EHU2XWVRXUFLQJ

y 'LH5ROOHGHU7HFKQRORJLH

y :UDS 8S

More magazines by this user
Similar magazines