07.07.2015 Views

HTT 220 WEEK 7 CHECKPOINT: CUSTOMER RELATIONSHIP MANAGEMENT

Submit in individual forum Post a 200- to 300-word response to the following questions: What is CRM? How is CRM used to anticipate guests’ needs? Explain the impact of CRM on an organization’s sales and marketing

Submit in individual forum
Post a 200- to 300-word response to the following questions:
What is CRM?
How is CRM used to anticipate guests’ needs?
Explain the impact of CRM on an organization’s sales and marketing

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<strong>HTT</strong> <strong>220</strong> <strong>WEEK</strong> 7 <strong>CHECKPOINT</strong>: <strong>CUSTOMER</strong> <strong>RELATIONSHIP</strong><br />

<strong>MANAGEMENT</strong><br />

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Submit in individual forum<br />

Post a 200- to 300-word response to<br />

the following questions:<br />

What is CRM?<br />

How is CRM used to anticipate<br />

guests’ needs?<br />

Explain the impact of CRM on an<br />

organization’s sales and marketing

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