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<strong>BOS</strong> <strong>4010</strong> <strong>UNIT</strong> 1 <strong>Quiz</strong><br />
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<strong>BOS</strong> <strong>4010</strong> <strong>UNIT</strong> 1 <strong>Quiz</strong><br />
1. Turn-off words that recall emotional memories can interrupt your listener's concentration for __________<br />
seconds or even __________ minutes.<br />
2. In the discussion on "Communication Filters," the author of your textbook lists three of the most common<br />
filters. Which of the following is NOT one of these filters?<br />
3. Most safety experts agree that most mishaps in the workplace involve human errors of __________ or<br />
commission.<br />
4. A __________ environment does not exist.<br />
5. There are seven general keys to improved listening. Which of the following is NOT one of those general<br />
rules?<br />
6. The typical manager spends about __________ of the workday communicating.<br />
7. Safety and health efforts should be __________, budgeted, measured, and evaluated.<br />
8. Continuous Improvement is a process of the safety management system that emphasizes the contributions<br />
people make to __________ and permanent solutions to problems.<br />
9. Which of the following is NOT a possible format to communicate information?<br />
10. Which of the following is NOT one of the nine elements of a safety management system?<br />
11. Safety costs money, and many managers refuse to invest their money on something that produces no<br />
profits. How would you go about convincing your manager he or she is wrong? Give an example of your proof.<br />
12. Describe the concept of empowered employees. Would these employees be able to assist safety in<br />
maintaining a safe workplace? Describe why or why not.