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BOS 4010 UNIT 1 Quiz

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<strong>BOS</strong> <strong>4010</strong> <strong>UNIT</strong> 1 <strong>Quiz</strong><br />

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<strong>BOS</strong> <strong>4010</strong> <strong>UNIT</strong> 1 <strong>Quiz</strong><br />

1. Turn-off words that recall emotional memories can interrupt your listener's concentration for __________<br />

seconds or even __________ minutes.<br />

2. In the discussion on "Communication Filters," the author of your textbook lists three of the most common<br />

filters. Which of the following is NOT one of these filters?<br />

3. Most safety experts agree that most mishaps in the workplace involve human errors of __________ or<br />

commission.<br />

4. A __________ environment does not exist.<br />

5. There are seven general keys to improved listening. Which of the following is NOT one of those general<br />

rules?<br />

6. The typical manager spends about __________ of the workday communicating.<br />

7. Safety and health efforts should be __________, budgeted, measured, and evaluated.<br />

8. Continuous Improvement is a process of the safety management system that emphasizes the contributions<br />

people make to __________ and permanent solutions to problems.<br />

9. Which of the following is NOT a possible format to communicate information?<br />

10. Which of the following is NOT one of the nine elements of a safety management system?<br />

11. Safety costs money, and many managers refuse to invest their money on something that produces no<br />

profits. How would you go about convincing your manager he or she is wrong? Give an example of your proof.<br />

12. Describe the concept of empowered employees. Would these employees be able to assist safety in<br />

maintaining a safe workplace? Describe why or why not.

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