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installation
8
13 Connect the power cable
A. Locate your computer’s power supply. Find an unused
power cable leading from the power supply.
Note: If you do not have an available power connector,
purchase a Y-power cable that expands one power
connector into two.
B. Plug the power cable into the back of the tape drive, with
the beveled edge up.
9 Reassemble your computer
A. Secure the drive with two screws on each side
(if you did not use mounting rails in Step 5B).
B. Replace your computer's cover.
C. Plug in all devices.
10 Test the tape drive
A. Make sure the HP Colorado Backup II CD is inserted.
B. Turn on your computer. When the computer reboots, the
installation program will automatically run for the second
time, and it will test the tape drive.
C. Test results are displayed:
• If the test is successful, click Finish.
• If the test is unsuccessful, and the system cannot detect
the tape drive, select Next to view your system's resources,
or Cancel to exit the installation program.
D. If you are prompted to install Internet Explorer, click Yes
and follow the screen instructions.
E. When the installation program is done, remove the CD and
store it in a safe place.
If your computer does not boot up or the drive test fails,
see the “Troubleshooting” section.
11 View the electronic user's guides
The Tape Drive User's Guide, Software User's Guide, and Troubleshooting Guide have
been copied from the CD to your computer. To view them:
A. From the taskbar, select Start > Programs > HP Colorado Backup II. The user's
guides are inside this Program Group.
B. Select a document to view:
• Tape Drive User's Guide describes how to use the tape drive, lists system
requirements, provides customer support contacts, and shows warranties.
• Software User's Guide describes how to use the HP Colorado Backup II software
to backup and restore files, schedule backups, and recover from a computer crash.
• Troubleshooting Guide describes ways you can troubleshoot hardware and
software installation problems, suggests how to prepare your system for backup,
and provides answers to frequently asked questions.
C. Close each window when you are done viewing the guides.
12 Prepare for computer system failure
To protect you in the event of a computer crash, you should create disaster recovery
diskettes and a full system backup on tape. This will allow you to boot up the system,
restore the operating system, and restore your files.
You will need:
• One or more tapes with enough capacity to back up the entire system
• 1.44 MB formatted floppy diskettes
• 1 - 2 diskettes are needed for Windows 95/98
• 4 - 5 diskettes are needed for Windows NT 4.0
• The Windows installation CD that came with your computer.
Note: If you have no operating system CD, you can use the system files in
C:/WINDOWS/OPTIONS/CABS.
To create disaster recovery diskettes and a full-system backup:
A. Select the HP Colorado Backup II icon from your screen.
B. If you are prompted to start the HP Colorado Backup II Scheduler, click Cancel.
C. The first time you run the backup software, it asks if you want to create disaster
recovery diskettes now or later. Click OK to create them now, or Cancel to create
them later.
• Creating them now: If you clicked OK, the Recovery Wizard appears. Follow the
screen instructions to create the recovery diskettes and a full system backup.
• Creating them later: If you clicked Cancel , you can create recovery diskettes
later by selecting Tools > Recovery Wizard from the HP Colorado Backup II main
menu.
D. Label your diskettes and backup tape, store them in a safe place, and exit the
backup software.
Note: To recover your system later, you will need to:
• Insert the first recovery diskette and your backup tape into your computer.
• Turn on your computer and follow the screen instructions.
Perform regular backups
In the future, you should perform daily or weekly backups of the files on your
system, so that you can recover data when files are lost or corrupted, or when the
system crashes.
To backup selected files:
A. Insert a tape into the tape drive.
B. Select the HP Colorado Backup II icon from your screen.
C. Select the Backup Wizard. Follow the screen instructions to backup selected files.
D. Label the backup tape, store it in a safe place, and exit the backup software.
To backup the full system:
A. Insert a tape into the tape drive.
B. Select the One-Button Backup icon from your screen. A full system backup will
start. This could take several hours.
C. Label the backup tape, store it in a safe place, and exit the backup software.
Troubleshooting
The tape drive was not detected during the installation test.
• Shut down and turn off your computer, check all cabling connections, and rerun the
installation program to test the tape drive.
The tape drive was detected but did not pass the installation test.
• Shut down and turn off your computer, check all cabling connections, and rerun
the installation program to test the tape drive. If the test still fails, try running the
HP Colorado Backup II software to see if your tape drive is accessible. If it is accessible,
it is probably correctly installed, and you received incorrect test results.
Your computer won't boot up.
• Check that the data cable is attached properly and securely to the IDE connector.
• Make sure you have not missed any pins on the IDE controller.
• Make sure the power cables are attached correctly to each device.
• Verify that pin 1 on the data cable is connected to pin 1 on the IDE controller. Refer to
your computer's owner's manual to locate pin 1 on the IDE controller.
Does your computer meet the minimum system requirements?
See “Minimum System Requirements” on the outside of your product box.
You cannot find the IDE controller.
• Check your computer's manual, call the computer manufacturer for assistance, or check
their web site.
• Look for the IDE controller on the motherboard, a daughter board, or a sound board, etc.
• The IDE controllers may be labeled. Look on the circuit boards for tiny printing such as:
– PRI and SEC (for primary IDE and secondary IDE)
– IDE-0 and IDE-1
– IDE-1 and IDE-2
– PCI-IDE and ISA-IDE
The cable in your computer is too short or is missing a connector.
• Replace the cable in your computer with the cable that came with your new tape drive.
Make sure the cable orientation is the same as the cable that is currently connected to
your device.
• You may have to twist the cable so that the connector fits properly. This will not damage
the cable.
The device sharing the data cable with your tape drive doesn't show up in Explorer/File
Manager or doesn't work any more.
1. Turn off and unplug your computer.
2. Make sure the power cables are securely attached to both devices.
3. If you changed the data cable (middle/end) connector attached to a device that was
already inside your computer, set the data cable connector back to the original position.
Now connect the tape drive to the unused connector.
Need Help?
See the documentation on your computer (step 11) or on your CD.
Topic
Where to Look
Hardware and software installation
problems
Frequently asked questions
How to use the tape drive
Purchasing tape cartridges
How to backup and restore files
How to recover from a computer crash
PC compatibility with the
tape drive or software
HP customer support contacts
(complete listing by country)
Other problems or questions
Troubleshooting Guide or HP web site:
www.hp.com/isgsupport/travantree.html
Troubleshooting Guide or HP web site:
www.hp.com/support/storage
Tape Drive User's Guide
Tape Drive User's Guide
Software User's Guide
Software User's Guide
README file or HP web site:
www.hp.com/support/storage
Tape Drive User's Guide
Web sites:
www.hp.com/support/storage
www.hp.com/isgsupport/travantree.html
E-mail support:
Colorado_Support@hp.com
Phone support:
Americas: (970) 635 1500
Europe: +44 171 512 52 02
Singapore: (65) 272 5300
Australia: +61 (03) 887 8000
© Hewlett-Packard Company 1998-1999
Edition 3 9/99
Part Number C4445-90100