Mediation Materials in Spanish - The Oregon Mediation Association

{date in Spanish}Re:Caso #: Dear/a :I am sending this letter to you because we have been contacted to help resolve a dispute betweenyou and ___________________. We would like to offer our services to both of you, but we donot have your telephone number.. Please call our office when you can. Our numberis____________. This way we can talk to you about how we can help you.Here is a little information about us. At__________________________ we help people who havea dispute resolve their issue with the help of a third party: a neutral, trained mediator. The role ofthe mediator is to help the parties to communicate effectively and work to resolve the dispute in aconstructive manner. The mediator does not take the side of either party; they remain completelyneutral, and they do not judge either party related to the case.We have enclosed some information about our services and about the mediation process. Pleaselook them over carefully and remember:• Mediation is a low cost, confidential, and voluntary process.• Mediation saves time and money• Mediation is a process where you can create a solution that works for everyone.If we are unavailable when you call, please leave your telephone number, and a time when youcan be reached. When we speak, we will explain the concerns of the person who contacted us andalso hear your perspective on the situation. We can also answer all of the questions that you mayhave about the process of mediation and how it works.We look forward to hearing from you.Sincerely,