MHS Service Line Brochure

ANCILLARY SERVICES
MHS provides numerous ancillary service training
programs that are designed to reduce costs, increase
customer satisfaction while improving efficiencies. These
services include: Ambassadors (Clinical, Front Desk,
Discharge, Patient-Rounding, and Security Check-points),
PBX Operators, and Administrative Assistants (AA).
“I would like to thank your Ambassadors for
helping me when I was lost; they assisted me with
a wheelchair and escorted me to my destination.
When I was done with my appointment, another
Ambassador assisted with arranging shuttle
transportation to my second appointment, which
was at the opposite side of the facility”. “The staff
was extremely courteous and professional” ~
Inova Fairfax Hospital.
Our Dual Customer-Centered Service Program has been
infused into every program. This program demonstrates
the difference between an employee’s purpose (the
reason why the job exists) and the employee’s function
(day-to-day job responsibilities) in the organization.
9