P - Dale Carnegie Indonesia
P - Dale Carnegie Indonesia
P - Dale Carnegie Indonesia
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www.dalecarnegie.co.id<br />
Customer serviCe<br />
Content Areas:<br />
• Building Customer Loyalty<br />
• Telephone Service<br />
• Internal Customer Service<br />
• Building Customer Partnerships<br />
• Service-Based Selling<br />
• Leading an Effective Service<br />
Organization<br />
presentation effeCtiveness<br />
Content Areas:<br />
• Effective Presentation<br />
• Delivering with Impact<br />
• Handling Pressure Situations<br />
• Team Presentations<br />
• Facilitation Skills<br />
• Executive Presentations<br />
proCess improvement<br />
Content Areas:<br />
• Problem Analysis<br />
• Decision Making<br />
• Adapting to Change<br />
• Project Management<br />
• Change Management<br />
Your Global Engagement Partner<br />
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