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maxwell air force base drug formulary

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2<br />

Frequently Asked Questions<br />

Q. I was seen by a provider in the 42 MDG. Why aren’t my<br />

medications filled ahead of me checking in?<br />

A. Due to patient safety, we require that every patient seen by a<br />

42 MDG provider check in with a pharmacy technician<br />

following an appointment or phone consult. This step is to<br />

ensure our patients are receiving the correct medication and<br />

dosing along with verifying patient allergies.<br />

Q. Why are patients not able to pick up their refilled<br />

prescriptions at the drive thru at Maxwell Clinic?<br />

A. This is a security and safety issue for the <strong>base</strong>. If the<br />

pharmacy allowed refill pickups at the window, traffic flow on<br />

the adjacent road would be backed up and make traveling<br />

down this road very dangerous. We must ensure this road<br />

remains clear for emergency response teams. (However, the<br />

pharmacy does extend this service to our disabled patrons<br />

because we understand that walking from the parking lot may<br />

be difficult.)<br />

TRICARE Mail Order Pharmacy:<br />

- Save money and time by ordering up to a 90-day supply of<br />

your medication<br />

- Register for home delivery with ease online, by phone or<br />

mail<br />

- Prescriptions are delivered directly to you with free<br />

standard shipping<br />

- Order refills easily online, by phone or mail<br />

- For information, call 1-877-363-1433 or ask the pharmacy<br />

technician or pharmacist the next time you come in

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