FOCUS Supporting
FOCUS Supporting communities and customers through tough times The Provincial General Manager for Old Mutual (Retail Mass Market) Limpopo and Mpumalanga, Thabane Thuso Maja, reflects on the impact of Covid-19 in the province. How many branches do you have in Mpumalanga? We have 18, comprising 16 field branches and two in-house branches. How can customers stay in touch with Old Mutual in the time of Covid? We can now engage with our customers remotely through MS Teams, Zoom and via mobile. We also have the capability to process our claims through digital platforms, WhatsApp and via USSD. Thabane Thuso Maja BIOGRAPHY Thabane Thuso Maja has extensive experience in financial services, having previously worked at Old Mutual Personal Finance, Capitec, Old Mutual Finance and Metropolitan, where he was a Provincial General Manager. He has extensive industry skills and knowledge in stakeholder relationships and management and channel strategy execution. Throughout his career, he has demonstrated true leadership qualities and has experience in developing and turning businesses around to perform at the highest levels. How has business been affected by Covid-19? Some of our key stakeholders have been significantly affected and have had to retrench many of their employees. This has resulted in a number of cancelled or lapsed policy payments and increased the unemployment rate in the province, which has reduced household incomes. As Old Mutual, we have been supporting the companies we serve with the rollout of financial education workshops, helping companies and customers cope with financial challenges. What are your main offerings to customers? We offer an integrated financial services basket to meet our customers’ broad needs - including: Life Cover, Illness and Disability Cover, Funeral Cover, retirement annunities, savings and education plans and investments. The Old Mutual Money Account is an affordable transactional product with a linked unit trust. The Old Mutual Rewards programme is also available for free (no membership fees) to anyone, not just Old Mutual customers. Please describe some of the CSI projects of Old Mutual Mpumalanga. We support our communities through staff community builder projects and initiatives, where our provincial sales staff members are encouraged to participate in projects while contributing to improving and growing small businesses in Mpumalanga. We have sponsored schools with borehole installations and have invested in improving building structures in early childhood development schools. We continue to support small businesses through various channels. We have collaborated with the Department of Education in running sanitary towel drives, delivered school shoes to schools located in impoverished areas and supported pupils from 28 schools with hygiene packs. We also partnered with the Department of Education to donate water tanks to schools to assist in tackling Covid-19. ■ MPUMALANGA BUSINESS 2021/22 24
Thuso Maja Provincial Manager, Mpumalanga | Email: TMaja@oldmutual.com In-House Branch Staff: Maditaba Mofokeng and Happy Rakoma Sbongile Mkhonto Area Manager, Mpumalanga lowveld area Email: Smhlanga@oldmutual.com Maxwell Dhlamini Area Manager, Mpumalanga highveld area Email: Mdhlamini@oldmutual.com Branch Managers, Mpumalanga lowveld area Gracious Chavane Branch Managers, Mpumalanga highveld area Sokesimbone Methula Jabulani Msiza Sifiso Sukazi Nomthandazo Lubisi Mandla Mtshweni Nkosinathi Njaphaa Nurse Thomo Jennifer Wankya Nelisiwe Mnisi Mpumalanga Province branches Shop 33, Acornhoek Mall, Acornhoek 1360 Shop 26, Bushbuckridge Twin City Complex, Bushbuckridge 1280 Shop 19, 50A De Jager Street, Ermelo Mall, Ermelo 2351 Shop 306, Lowveld Mall, Hazyview 1242 Shop 1, Erf 15, Lorenco Street, Malelane 1320 Shop 12, 25 Church Street, Pick n Pay Centre, Middelburg 1055 Riverside Office Park, 1 Aqua Street, Block1, 2nd Floor, Nelspruit 1200 Old Mutual Finance, Site 2, Main Road, Nhlazatshe, Elukwatini 1192 Shop 21B, Moloto Road, Kwaggafontein Mall, Nkangala 0458 Shop 12, Mkhondo Mall, Piet Retief 2380 Office E, 1st Floor, Secunda Town Centre, Secunda 2302 19C Kerk Street, Ground Floor, OM Building, Standerton 2430 Office 2, River Crescent, Mandela Drive, Witbank 1035 Mpote Moretsele Vezinhlanhla Mahlobo Provincial Office Riverside Office Park, 1 Aqua Street, Block 1, 2nd Floor, Nelspruit 1200 Mobile: 082 497 2483 Area offices Mpumalanga lowveld area: Shop 306, Lowveld Mall, Hazyview 1242 Tel: 079 506 2288 Mpumalanga highveld area: Office E, 1st Floor, Secunda Town Centre, Secunda 2302 Tel: 072 577 1062
