INNOVATIONS &
INNOVATIONS & TECHNOLOGIES FCS GLOBAL REACH With offices around the world, FCS provides 24/7 support The reason for hiring hoteliers is twofold: firstly, to be at the heart of the FCS innovation, and secondly, to ensure we are hand-in-hand with the hoteliers as they go through that transformation. Successful change management in any organisation requires complete staff adoption. Thus it is important for our clients to feel that we have an in-depth understanding on how we can best help them succeed in deploying solutions. Moreover to best understand how we can add value to the hotel operations of the 21st century, we need to live and breathe the hotel operations challenges. Working with our solutions expands beyond the scope of implementing technology, it is changing a lot of the ways the hotel operates, which is always a challenging factor on the human side for any hotel management. FCS is a very successful business, with a strong footprint in Asia; how are you leveraging that success in Western markets? Actually, we already have strong presence in Western markets, and we are further expanding by opening more offices around the globe. With our global HQ in Singapore, we are leveraging the Asian brands. We have a track record and success with very prestigious high-end luxury brands from Asia-Pacific who have helped us grow in the Western market where they have expanded. They equally represent a strong base for the international brands moving into Asia, which have been very fast adopters of FCS in the region with our existing footprint and track record. The hospitality sector in the Middle East & Africa region is setting the pace for innovation, which has generated high demand for our comprehensive suite of tools and solutions, thus we opened a new office and customer service team in Dubai earlier this year. An important objective for us is to raise further awareness of our solutions in the United States – we aim to gain increased visibility in the Americas. We have had some very unique and prestigious recent wins in the US and we have grown our operations in the US by opening an additional office in Washington DC. How will FCS look to develop its successful technology platforms around the globe? We have 13 sales offices around the world, and yet we don’t see ourselves as selling technology. The success of technology is how people use and adopt it. Good technology is invisible and the FCS mantra is innovation at the service of people. Part of the strategy is in-depth innovation of the product and to have the handholding quality of service, not only before, but also post-deployment. The strategy is also in the solutions’ footprint – we have expanded much beyond housekeeping, engineering and job dispatch. FCS today has laundry, public space cleaning, and luggage, and more recently our analytics layer is further empowering hotelier’s managements. FCS is an innovative company, what are its USPs? What is unique is a combination of large footprint, solid experience, and constant reinvestment in research and development. This is at the heart of FCS go to market, which goes hand in hand with our customer intimacy. The hoteliers which have trusted us for years, appreciate our agility to grow with their requirements, but also help them embrace new technologies and propose innovative solutions to help achieve their strategies. Moreover we are an open platform, as such we can integrate with other innovative companies on the market, whether IoT or new service players, our clients appreciate that openness and flexibility with FCS to meet their growth strategies. We offer a business benefit to hotels around the world Readers of the SMARTreport will find out about the FCS range of solutions in the next edition. SMARTreport Commercial Content
