CRITICAL COMMUNICATIONS CASE STUDY

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<strong>CASE</strong> <strong>STUDY</strong> NEXT GENERATION MULTI-AGENCY MOBILE COMMAND SOLUTION (KEJO) Markus Asikainen, project director, Finnish Police Board “ By enabling more work processes to be executed in the field, authorities are able to focus on their core functions instead of travelling to the back office for daily routines. KEJO is an ongoing unique joint project for the police, rescue services, social- and health services, border guard, defence forces and customs. The new KEJO-system will replace current systems and give the next generation a platform for presenting, capturing and sharing mission critical information. ATTACKING THE PROBLEM With this project we are trying to tackle the fact that structural changes in public safety organisations and decreasing resources put pressure to be more cost-effective. At present there are different ICT-solutions used on the field environment - causing parallel costs and technical boundaries for information sharing and for integrated workflows among the actors. We know that there is and will be more work to do in the future and there is an uprising trend of demand for public safety services. PROJECTED OUTCOMES The top-level scope is to execute the development project cost-effectively and produce added value for the agencies involved. The outcome will be implementation of new common field operations information systems and new harmonized operational models that help authorities to work more efficiently, safely and collaborate on the field. Project outcomes set the situational awareness to the next level, especially when talking about the mission critical data and field leading. The Finnish 112-renewal (which started in 2007) was one of the main drivers for the KEJO-project. In Finland there is one nationwide governmental and centralised 112-organisation for multi-agency ERCs (6 networked emergency response centres). Project targets are effective co-operation and collaboration between the agencies and better shared situation awareness. Also implementation of new work processes in the field conditions ("mobilisation") and ("getting out from the office") are recognised targets. By enabling more work processes to be executed in the field, authorities are able to focus on their core functions instead of travelling to the back office for daily routines. We hope that this improvement and rationalisation will result in shorter turnaround times. The main benefits are going to be costefficiency, a larger portfolio of better quality public safety services, better work safety, enhanced situational awareness and collaboration, better capability to manage joint operations, better preparedness for crisis, in addition to improved and more focused resource planning. BUMPS ALONG THE WAY This project covers multiple stakeholders and we have to balance between different kinds of interests; despite of the idea of operational harmonization, there are still varying organisational and operational cultures - this leads to different kinds of operational needs that has to be taken into account. Because of this, we have to maintain common trust and shared vision from the very beginning to the far end of the project. To ensure commitment we need continuous negotiation and open discussion about the roadmap. When building one common system for all agencies, it is not always so easy to achieve needed compromises when defining requirements for the system and their priorities.
It is also fair to say, that this kind of multiagency project is forced to carry a weight of being the pioneer with its wide meaning; many developmental acts are done for the very first time. This means in practice that we have to continuously be able to create innovative new ways for solving different kinds of problems and be agile enough for making rapid decisions. Because of this project stakeholders are coming from the different sectors (governmental, municipal and private service providers), the governance model and common planning are faced challenges. execute joint operations, where the citizen is at the centre of the service; a first responder in the future will be any nearest appropriate resource, despite of the agency or "colour of the vehicle". The use of mobile-services grows and with this trend also comes the need for new ICT platforms and solutions that support daily routines and are easy to use on the field. The increasing need for mobilisation demands better network capacities and dedicated bandwidths. “ We have to maintain common trust and shared vision from the very beginning to the far end of the project. MOVING FORWARD The key word will still be "doing things together" - also integrated work processes among the agencies will become more general. In Finland at least, agencies will Integration will mean in the future both technical and operational integration. Regulative norms such as legislation will be improved to a direction where mission critical information sharing and use of open data becomes more dynamic.
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CRITICAL COMMUNICATIONS CASE STUDY

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