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Programs Catalog <strong>2017</strong> - 2018<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
1
Programs Catalog <strong>2017</strong> - 2018<br />
ADMINISTRATION<br />
‣ Administrative Assistant I<br />
‣ Administrative Assistant II<br />
‣ Executive and Personal Assistants<br />
‣ Archiving and Records Mgmt<br />
‣ Presentation Skills<br />
‣ Meeting Management<br />
‣ Event Planning<br />
‣ Developing a Lunch and Learn<br />
‣ Telephone Etiquette<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
2
Programs Catalog <strong>2017</strong> - 2018<br />
Customer Service<br />
‣ Call Center Training<br />
‣ Contact Center Training<br />
‣ Customer Service<br />
‣ Customer Support<br />
‣ Handling a Difficult Customer<br />
FINANCE<br />
‣ Basic Bookkeeping<br />
‣ Budgets And Financial Reports<br />
‣ Managing Personal Finances<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
3
Programs Catalog <strong>2017</strong> - 2018<br />
Leadership<br />
&<br />
ENTREPRENEURSHIP<br />
‣ Being A Likeable Boss<br />
‣ Entrepreneurship<br />
‣ Women in Leadership<br />
‣ Leadership And Influence<br />
‣ Servant Leadership<br />
Oct <strong>2017</strong><br />
BUSINESS<br />
‣ Business Acumen<br />
‣ Business Ethics<br />
‣ Business Etiquette<br />
‣ Business Writing<br />
‣ Business Succession Planning<br />
‣ Business Writing Collaborative<br />
www.emergingsi.com<br />
4
Programs Catalog <strong>2017</strong> - 2018<br />
SOFT SKILLS I<br />
‣ 10 Soft Skills You Need<br />
‣ Anger Management<br />
‣ Time Management<br />
‣ Stress Management<br />
‣ Attention Management<br />
‣ Crisis Management<br />
‣ Conflict Resolution<br />
‣ Creative Problem Solving<br />
‣ Critical Thinking<br />
‣ Communication Strategies<br />
‣ Delivering Constructive Criticism<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
5
Programs Catalog <strong>2017</strong> - 2018<br />
SOFT SKILLS II<br />
‣ Emotional Intelligence<br />
‣ Body Language Basics<br />
‣ Developing Creativity<br />
‣ Interpersonal Skills<br />
‣ Organizational Skills<br />
‣ Personal Productivity<br />
‣ Team Building For Managers<br />
‣ Teamwork And Team Building<br />
‣ Virtual Team Building &<br />
Management<br />
‣ Goal Setting and Getting Things<br />
Done<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
6
Programs Catalog <strong>2017</strong> - 2018<br />
Sales<br />
FUNDAMENTALS<br />
‣ Sales Fundamentals<br />
‣ Top 10 Sales Secrets<br />
‣ Negotiation Skills<br />
‣ Proposal Writing<br />
‣ Trade Show Staff Training<br />
‣ Overcoming Sales Objections<br />
‣ Prospecting and Lead Generation<br />
‣ Internet Marketing Fundamentals<br />
‣ Marketing Basics<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
7
Programs Catalog <strong>2017</strong> - 2018<br />
coaching<br />
‣ Life Coaching Essentials<br />
‣ Coaching And Mentoring<br />
‣ Coaching Salespeople<br />
‣ Improving Mindfulness<br />
‣ Improving Self-Awareness<br />
‣ Social Intelligence<br />
‣ Generation Gaps<br />
‣ Increasing Your Happiness<br />
‣ Assertiveness And Self-<br />
Confidence<br />
‣ Appreciative Inquiry<br />
‣ Social Learning<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
8
Programs Catalog <strong>2017</strong> - 2018<br />
MAnagement<br />
‣ Developing Corporate Behavior<br />
‣ Contract Management<br />
‣ Developing New Managers<br />
‣ High Performance<br />
Teams(Inside & Remote).<br />
‣ Lean Process And Six Sigma<br />
‣ Manager Management<br />
‣ Middle Manager<br />
‣ Millennial Onboarding<br />
‣ Office Politics For Managers<br />
‣ Supervising Others<br />
‣ Project Management<br />
‣ Risk Assessment & Mgmnt.<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
9
Programs Catalog <strong>2017</strong> - 2018<br />
HUMAN RESOURCES<br />
I<br />
‣ Human Resource Management<br />
‣ Talent Management<br />
‣ Hiring Strategies<br />
‣ Employee Recruitment<br />
‣ Employee Onboarding<br />
‣ Employee Motivation<br />
‣ Employee Recognition<br />
‣ Employee Termination Processes<br />
‣ Performance Management<br />
‣ Conducting Annual Employee<br />
Reviews<br />
‣ Knowledge Management<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
10
Programs Catalog <strong>2017</strong> - 2018<br />
HUMAN RESOURCES<br />
II<br />
‣ Work-Life Balance<br />
‣ Workplace Diversity<br />
‣ Workplace Harassment<br />
‣ Workplace Violence<br />
‣ Civility In The Workplace<br />
‣ Health and Wellness at Work<br />
‣ Managing Workplace Anxiety<br />
‣ Safety In The Workplace<br />
‣ Networking Outside the<br />
Company<br />
‣ Networking Within the Company<br />
‣ Facilitation Skills<br />
‣ Train-The-Trainer<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
11
Programs Catalog <strong>2017</strong> - 2018<br />
Technology<br />
&<br />
SOCIETY<br />
‣ Cyber Security<br />
‣ Digital Citizenship<br />
‣ Change Management<br />
‣ Telework And Telecommuting<br />
‣ Social Media In The Workplace<br />
MS-OFFICE<br />
SUITE<br />
‣ Ms-Office 365<br />
‣ Ms-Office 2013<br />
‣ Ms-Office 2010<br />
‣ Ms-Office 2007<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
12
Programs Catalog <strong>2017</strong> - 2018<br />
Ms-OFFICE<br />
365<br />
‣ Excel 365 Essentials<br />
‣ OneNote 365 Essentials<br />
‣ Outlook 365 Essentials<br />
‣ PowerPoint 365 Essentials<br />
‣ SharePoint 365 Essentials<br />
‣ Lync 365 Essentials<br />
‣ Word 365 Essentials<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
13
Programs Catalog <strong>2017</strong> - 2018<br />
Ms-office<br />
2013<br />
‣ Access 2013 (Essentials –<br />
Advanced – Expert)<br />
‣ Excel 2013 (Essentials -<br />
Advanced – Expert)<br />
‣ OneNote 2013 (Essentials –<br />
Advanced)<br />
‣ Outlook 2013 (Essentials -<br />
Advanced – Expert)<br />
‣ PowerPoint 2013 Essentials -<br />
Advanced – Expert)<br />
‣ Publisher 2013 (Essentials –<br />
Advanced)<br />
‣ Word 2013 (Essentials –<br />
Advanced – Expert)<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
14
Programs Catalog <strong>2017</strong> - 2018<br />
Ms-office<br />
2010 - I<br />
‣ Access 2010 (Essentials -<br />
Advanced – Expert)<br />
‣ Excel 2010 (Essentials -<br />
Advanced – Expert)<br />
‣ InfoPath 2010 (Essentials-<br />
Advanced – Expert)<br />
‣ OneNote 2010 (Essentials -<br />
Advanced )<br />
‣ Outlook 2010 (Essentials -<br />
Advanced – Expert)<br />
‣ PowerPoint (Essentials -<br />
Advanced – Expert)<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
15
Programs Catalog <strong>2017</strong> - 2018<br />
Ms-office<br />
2010 - II<br />
‣ Project 2010 (Essentials -<br />
Advanced – Expert)<br />
‣ Publisher 2010 (Essentials -<br />
Advanced )<br />
‣ Visio 2010 (Essentials -<br />
Advanced )<br />
‣ Word 2010 (Essentials -<br />
Advanced – Expert)<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
16
Programs Catalog <strong>2017</strong> - 2018<br />
Ms-office<br />
2007 - I<br />
‣ Access 2007 (Essentials -<br />
Advanced )<br />
‣ Excel 2007 (Essentials -<br />
Advanced )<br />
‣ Groove 2007 Essentials<br />
‣ InfoPath 2007 (Essentials -<br />
Advanced )<br />
‣ OneNote 2007 (Essentials –<br />
Advanced )<br />
‣ Outlook 2007 (Essentials -<br />
Advanced )<br />
‣ PowerPoint 2007 (Essentials -<br />
Advanced )<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
17
Programs Catalog <strong>2017</strong> - 2018<br />
Ms-office<br />
2007 - II<br />
‣ Project 2007 (Essentials -<br />
Advanced )<br />
‣ Publisher 2007 (Essentials -<br />
Advanced )<br />
‣ SharePoint Designer 2007<br />
Essentials<br />
‣ Visio 2007 (Essentials -<br />
Advanced )<br />
‣ Word 2007 (Essentials -<br />
Advanced )<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
18
Programs Catalog <strong>2017</strong> - 2018<br />
SPANISH<br />
I<br />
‣ Aprendizaje Social<br />
‣ Atención al Cliente<br />
‣ Ciudadanía Digital<br />
‣ Como Propiciar Criticas<br />
Constructivas<br />
‣ Conceptos Básicos del<br />
Lenguaje Corporal<br />
‣ Construcción y Gerencia de un<br />
Equipo Virtual<br />
‣ Contabilidad Básica<br />
‣ Crear Un Gran Seminario Web<br />
‣ Desarrollar un Almuerzo y<br />
Aprendizaje<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
19
Programs Catalog <strong>2017</strong> - 2018<br />
SPANISH<br />
II<br />
‣ Desarrollo de la Creatividad<br />
‣ Entrenamiento en<br />
Exposiciones para el Personal<br />
‣ Entrenamiento en Call Center<br />
‣ Estrategias de Comunicación<br />
‣ Estrategias de reclutamiento<br />
‣ Ética Empresarial<br />
‣ Evaluación y Gestión de<br />
Riesgos<br />
‣ Fundamentos De Marketing<br />
En Internet<br />
‣ Gestión del Desempeño<br />
‣ Indagación Apreciativa<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
20
Programs Catalog <strong>2017</strong> - 2018<br />
SPANISH<br />
III<br />
‣ Integracion (Onboarding) de<br />
Empleados<br />
‣ Inteligencia Emocional<br />
‣ Manejo de la Ira<br />
‣ Manejo del Tiempo<br />
‣ Marketing Básico<br />
‣ Presupuestos e Informes<br />
Financieros<br />
‣ Redes Sociales en el Lugar de<br />
Trabajo<br />
‣ Resolucion Creativa De<br />
Problemas<br />
‣ Resolucion de Conflictos<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
21
Programs Catalog <strong>2017</strong> - 2018<br />
SPANISH<br />
IV<br />
‣ Seguridad en el Lugar de<br />
Trabajo<br />
‣ Trabajo a Distancia y Desde el<br />
Hogar<br />
‣ Urbanidad en el Lugar de<br />
Trabajo<br />
‣ Vision Para Los Negocios<br />
Spanish for<br />
English speakers<br />
Oct <strong>2017</strong><br />
www.emergingsi.com<br />
22
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