nopCommerce_User_Guide_3.40

2 Click the Return Item(s) button beside the complete order that you want to
receive a return for. The Return Item from Order # is displayed, as shown in the
following example:
3 From the list of products Qty. to return dropdown list, select the number of items
of the product you want to return.
4 From the Return Reason dropdown list, select the reason for requesting a return.
For example, wrong product ordered, wrong product received and more. These
reasons, are defined by the store owner in the Administration Area by selecting
Settings>Order Settings to display the Order Settings page and then selecting
the Return Request Settings tab, as described on page 159.
5 From the Return Action dropdown list, select the required return action to take.
For example, repair product, replace product, issue credit and so on. These actions
are defined by the store owner in the Administration Area by selecting
Settings>Order Settings to display the Order Settings page and then selecting
the Return Request Settings tab, as described on page 159.
6 In the Comment field, enter an optional comment for information purposes.
310 7 Managing Orders and Customers