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Social Media Plan - the California Tourism Industry Website

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Lynn Carpenter<br />

Vice President, Marketing<br />

<strong>California</strong> Travel & <strong>Tourism</strong> Commission


<strong>Social</strong> <strong>Media</strong> <strong>Plan</strong><br />

<strong>Social</strong>
<strong>Media</strong>
Strategy
CommunicaDon
Pillars
<br />

FOUNDATIONALı CAMPAIGN EXTENSIONı PARTNERSı<br />

• Wine & Foodı<br />

• Snowı<br />

• <strong>California</strong> Callingı<br />

• Dreamlandı<br />

• Ellen DeGeneres Show<br />

Custom Content<br />

Integration (TBD)ı<br />

• PlayOn <strong>California</strong> (TBD)ı<br />

• Explore partnerships<br />

(i.e. Southwest Airlines,<br />

AAA)ı<br />

• TripAdvisorı<br />

• IGoUGoı


Program of Work: <strong>California</strong> Fives<br />

VCA.com
:
54K
Uniques
<br />

Radio/PR:





<br />

95K
impressions
<br />

Press
Releases:
<br />

227K
impressions
<br />

Banner
Ads:
11M
impressions
<br />

240
Submissions
<br />

<strong>Industry</strong>
Outreach:




<br />

10K
imp
delivered
<br />

Print
Ads:

<br />

7.9M
impressions
<br />

<strong>Social</strong>
<strong>Media</strong>
<br />

Campaign Performance (as<br />

of 3/31/09)


Program of Work: <strong>California</strong> Calling<br />

• <strong>California</strong>
Calling
mobilized
and
caught
<strong>the</strong>
aeenDon
of
an<br />


enDre
online
community
to
share
<strong>the</strong>ir
videos
and
broadcast<br />


comments
and
interacDon
with
<strong>the</strong>
<strong>California</strong>
brand
has<br />


reached
an
all‐Dme
high
in
<strong>the</strong>
United
Kingdom
<br />

CAMPAIGN‐TO‐DATE
<br />

FORECAST
FOR

<br />

REMAINING
CAMPAIGN
<br />

TV
impressions:
18.8
million
 May
TV:
11
million
impressions
<br />

Radio
impressions:
5.7
million
 Radio:
addi'onal
4.1
million
impressions
<br />

Press
ad
impressions:
6.2
million
 PR:
Addi'onal
TV
opportuni'es;
secured
DPS
in
The<br />


Sun
covering
winners’
experience
in
<strong>California</strong>
and
ad<br />


preview
<br />

Web
site:
71,909
visits
 Online:
addi'onal
50,000
visits
<br />

Facebook
fans:
1,705
<br />

Twiaer
followers:
2,136
<br />

Videos
uploaded:
439
<br />

Advertorial
reach:
780,000




Program of Work: <strong>California</strong> Game<br />

<strong>California</strong>
–
The
Game,
leads<br />


travelers
through
<strong>the</strong>
state<br />


and
to
clues
across
<strong>the</strong>
web
in<br />


a
hunt
for
<strong>the</strong>
ulDmate
prize
–<br />


a
dream
vacaDon
to
<strong>California</strong><br />


on
Southwest
Airlines.



Program of Work: <strong>California</strong> Game<br />

Creative not final


Program of Work: <strong>California</strong> Game<br />

Email
ConfirmaDon
 eCRM
<br />

SWA.com
Homepage
<br />

40 million impressions through<br />

SWA Owned channels!<br />

Boarding
Passes



<strong>Social</strong> <strong>Media</strong> Audit: Blogosphere<br />

• Most
discussed
in
blogs
about

<br />

<strong>California</strong>
travel/tourism
<br />

– Beaches
<br />

– Getaway
<br />

– Napa
<br />

– Hollywood
<br />

Source: Sysomos


Digital <strong>Plan</strong>s For 2010/2011<br />

FOUNDATIONAL
 CAMPAIGN
EXTENSION
 PARTNERSHIPS
<br />

Con'nue
our
social<br />


media
outreach
on<br />


major
pladorms
<br />

2010/2011
Digital
Strategy
<br />

Digital
support
and<br />


extension
for
major
brand<br />


campaigns
(i.e.
Wine
&<br />


Food,
Snow,
Ellen<br />


DeGeneres
Show
Custom<br />


Content
Integra'on,
PlayOn<br />


<strong>California</strong>,
etc.)
<br />

Explore
partnerships:
<br />

• 
Online
Travel
Agencies
<br />

• 
Custom
Ad
Networks
<br />

• 
Conde
Nast
<br />

• 
Facebook


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