Study Framework
Study Framework NEARSHORE PORTUGAL - Tendências na gestão de talento 10 A growing entrepreneur culture contributing to several technological startups and unicorns emerging in the country also created a favorable environment for new centers set-up, as it was also mentioned by some of the companies participating in the study. Number of companies 200 Number of sites 234 % of foreign companies 95.3% Average size (number of employees) 325 Number of FTEs (full time equivalent) 72.000 What were the main reasons to choose Portugal as a location for a Service Centre? 1 2 3 4 5 6 7 8 9 10 11 Source: Business Service Centre Survey, n=64 Competitive Costs Easy to find qualified local talent Easy to find talent with language skills Geographic location Easy to attract foreign talent Easy to start operations Plant facilities operating in Portugal Flight connections Quality of telecommunications Presence of multiple SSCs in the country Headquarters are located in Portugal Companies with service centers in Portugal by sector: 5% 33% 27% 27% 22% 22% 16% 12% 6% 4% 3% 6% 7% 7% 4% 6% 3% 5% 70% 67% 45% Respondents were asked to choose 3 or more reasons and rank them (1 being the most important). The graph shows the percentage of respondents that picked the reason Source: Business Service Centre Survey, n=81 Information Technology (Hardware, Software, IT Services) Manufacturing Transport equipment Chemical Products Food products, beverages and tobacco products Pharmaceuticals, medicinal and botanical products Others Other Professional, Scientific and Technical Services Telecommunication services Transportation Banking and Insurance Healthcare services Others 88% 33% 31%
Study Framework NEARSHORE PORTUGAL - Tendências na gestão de talento Strategies and challenges regarding Talent attracting and retaining Before the pandemic, talent retention was already the main challenge for the sector and remains as part of top concerns for managers and recruiters. This challenge is most noticeable in IT areas. Among the top 3 concerns are: • Salaries increase and benefits competitiveness • For 67% of the companies, hiring people with technical qualifications is also a challenge • “Office space” lose relevance as the prevalence of remote work increases What are the main factors for the success of your Service Centers in Portugal? 1 2 3 4 5 6 7 8 Talent quality Performance Flexibility / Versatility Competitive costs Employee motivation and dedication Language skills The Portuguese culture Others 26% 23% 18% 18% 13% 10% Source: AICEP/IDC Portugal – Business Service Centres in Portugal 2022 38% 51% 11
