Digital Transformation | EN

Expansion of the System

Expansion of the System Landscape This “new” business world calls for the development of new system landscapes. To realize digital transformation, it is important to recognize the considerable role that the altered IT system landscape plays. It consists of two classes of systems: the systems of record (SoR) and the systems of engagement (SoE). These systems map the numerous requirements imposed on companies’ IT architectures. 16

There is a constant need for new systems and new software. Marc Andreessen Systems of Record Systems of Engagement The systems of record represent the existing business processes. They are mapped using familiar IT resources (ERP, CRM, HR etc.). The users of an SoR include the employees who use information systems to execute business processes, as well as the suppliers who are involved in the business processes and the IT systems that are integrated into the business processes. The IT systems used in systems of record are rather slow, static and set up to be long-running. The systems of engagement represent the new digital business processes. They are mapped using brand new IT resources (cloud, mobile, platforms). Users of a SoE include customers that wish to use their end devices to take advantage of new offers, as well as the partners who are involved in the new business models and customer-oriented technological trends that are integrated into the business processes, such as cell phones, the Internet of Things, big data, etc. The IT systems used in systems of engagement are primarily fast, dynamic and designed for change. Slow Static Fat Fast Dynamic Thin Suppliers Partners Employees Systems of Record Systems of Engagement Customer Systems (SoR) (SoE) Technology Figure 1: Presentation of the New Application Landscape Consisting of Systems of Record (SoRs) and Systems of Engagement (SoEs) and the Stakeholders Expansion of the System Landscape | 17