Best Practices Interviews - American Resort Development Association

Best PracticesMembershipJob Candidates ContinuedThroughout the interview, makedetailed notes and check them immediatelyafter the interview is concluded to be sureyou’ve recorded key elements. Observenonverbal communication, eye contact,and body language. Also important isthe applicant’s: (a) appearance—physicalcharacteristics, dress, and presentation; (b)self-confidence—self assurance and goodpersonal projection; (c) alertness—energyand intelligence levels; and (d) warmth—sense of humor and naturalness.Salary range should be discussedat the appropriate time, but no amountshould be confirmed until a formal offer ismade. It is perfectly acceptable to ask whatthe applicant’s salary requirements are,but be very wary of someone who askswhat the job pays early in the interview.If the candidate’s salary expectations aretoo far out of line with what the positionoffers, discontinue the interview andthank the candidate.Don’t make an offer at the firstinterview or schedule a second interviewuntil you have interviewed all candidates.Resist the urge to show too muchenthusiasm for one candidate or makeimplied representations. No one comesto an interview expecting to be hiredon the spot.Ending the InterviewThank the applicant for his/her time andthen give the applicant a chance to addany last points. Inform him/her aboutthe next steps in the process, who may becontacting him/her and an approximatetime frame. Remember: Do not make a joboffer. Lastly, send a thank-you note to allthe candidates you interviewed after acandidate has accepted the employmentoffer—as a common courtesy.Failure to take sufficient time toproperly and thoroughly interviewcandidates and check references may placeany industry organization (homeownersassociation, management, developer, orvendor company) at risk and ultimatelycost unnecessary time and money.Following these steps can make all thedifference in the quality of the entireprocess and ultimately that of yournew hire. DContributors to this article: Edward Carraro,Andrea Johnstone Jerry Sikes, CHA/RRP,and Ruth Skouson.ARDA’s Bottom-Line ContinuedWith that in mind, your fiscal year2011 corporate membership invoicewas mailed in mid-August with a duedate of October 1, 2010. Our corporatemembership dues have not changed since2003, despite the marketplace’s fluctuation.Your immediate renewal allows ARDA toremain your strong vocal advocate. Pleaseprocess your renewal remittance today—invest in your company’s future and thatof the entire industry. DContact Randy Goodhope, RRP, atrgoodhope@arda.org or 202/207-1076if you have questions or need an additional copyof a membership invoice. Thank you for yourcontinued support and participation!40 Developments September 2010