Craig Harrison's Learning Tools For Success

Craig Harrison’s 

Learning Tools For Success 

Your Sixteen Second Success: Riding Your 

Elevator Speech to the Top! This 28-page tips 

booklet shows you how to create and deliver your 

Elevator Speech for professional success. Samples, 

templates and detailed explanations help you learn to 

push all the right buttons with your networking sound 

bite…Your Elevator Speech. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $10 

Meetings Made Fun & Easy: Whether you’re 

facilitating, coordinating or just held captive by 

Meetings you’ll benefit from Craig’s workbook on 

meeting strategies, techniques and problem solving 

tips. Includes a glossary of terms, ice breakers, 

basics of parliamentary procedure and insights on 

instigators! 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15 

The Pyramid of Customer Service: Learn how to 

serve customers over the phone, in writing and in 

person with Craig’s popular workbook. Templates, 

worksheets and exercises help readers internalize 

important customer service tenets for success. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $20 

Electronic Copies…Price Inclusive 

Hard Copies: Add $2 Shipping & Handling Per Order. 

Pay by Cash or Credit Cards 

www.craigspeaks.com/products.html 

sales@craigspeaks.com 

CRAIG HARRISON 

3151 Eton Avenue, Suite 102 Toll Free: 1-888 . 450 . 0664 

www.craigspeaks.com Berkeley, CA 94705 USA Direct: 510 . 547-0664 

1

“Hello, 

and Thank You 

for Calling…” 

The Voice 

of 

Customer Service 

Delivering Quality Customer Service 

On the Phone and In Person 

By Craig Harrison 



Get the Job You Want! This 70-Page report for Job 

Seekers helps you find, fill and flourish in your next 

job. Filled with strategies for prospecting, interviewing 

and working your next job. Master Elevator Speeches, 

Cold Calling, Interview Stories, and more. Easy to 

read with numerous examples. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15 

The Voice of Customer Service: This 45 page workbook 

addresses all aspects of delivering customer 

service via the telephone. Learn to managing yourself, 

your interactions and your customer relationships 

as you improve your greetings, voice, listening and 

problem solving skills. Maintain your own attitude and 

learn about the language of service responses. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $10 

Facilitator’s Guide. . . . . . . . . . . . . . . . . . . . . . $10 

Delivering Customer Service Via E-Mail: 

This 40-page workbook addresses the basics 

of written communication, as well as many ways 

of making your e-mails more service oriented: subject 

lines, signatures, templates, use of white space, CC, 

BCC, attachments, etc. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $10 



Pay by Cash, Check or Credit Cards: 






2

Improving Your Workplace 

Communication Quotient (CQ). This 50page 

report is indispensable for today’s 

workplace. Learn to communicate clearly at 

work, handle difficult questions and 

situations, avoid a failure to communicate, 

connect with managers, co-workers and 

others and communicate for success. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . $10 



Story Tell, Story Sell! This CD lets you 

practice Craig’s Setting-Situation-Solution 

format of storytelling so popular in job 

interviews, client conversations and casual 

socializing. This CD offers tips, techniques, 

40 questions in a timed segment for 

responses to questions, and additional 

bonuses. Designed to run on PCs and 

Macintosh computer systems. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . $20 

Bypassing Gatekeepers to Reach 

Decision Makers! You’ll close more sales 

when you reach the decision maker. Learn to 

turn gatekeepers into allies and handle 

objections adeptly as you get to YES! 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . $15 


Hard Copies: Add $2 

Shipping & Handling Per Order. 

Pay by Cash, Check or Credit Card: 






3



Listening: The Forgotten Communication Skill 

Sharpen your listening skills. Take the quiz, learn to 

listen actively, understand gender differences and 

develop listening skills for one-on-one and meeting 

environments. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15 

Tick Tock: Take Time for Time Management! 

A 40-page workbook designed to help you analyze 

how you currently spend your time, and implement 

strategies to improve your time management skills. 

What are you waiting for? Buy it now! 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15 

Managing Multiple Demands: In this 45-page workbook 

you’ll learn to identify, prioritize and act upon 

multiple demands encroaching on your quality of life. 

Techniques, strategies and bonus relaxation tips too. 

Cost: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15 



Pay by Cash, Check or Credit Cards: 






4

TAKE THE CHILL 

OUT OF 

COLD CALLS 

Basic Cold Calling Techniques 

to Give Speakers 

The Skills & Confidence to Call! 

Craig Harrison 

3151 Eton Avenue, Suite 102, Berkeley, CA 94705 

(510) 547-0664 (510) 595-9512 Fax 

craig@craigspeaks.com www.craigspeaks.com 

Take the Chill 

Out of Cold Calls: 

Developing the 

Confidence 

To Call! 

H UMOR IN P RESENTATIONS 

When to Use It When Not to Use It! 

W HAT A LL SPEAKERS N EED T O KN OW! 


3151 Eton Avenue, Suite 102 

Berkeley, CA 94705 

(510) 547-0664 

craig@craigspeaks.com 

www.craigspeaks.com 

Humor In 

Presentations 

When & How 

to Use It, 

& When Not To! 


Learning Tools For Speaker Success 

Helping Speakers 

Showcase Their 

Uniqueness! 




(510) 547-0664 

(510) 595-9512 Fax 

craig@craigspeaks.com 

Your 16-Second 

Success: 

Push All the Right 

Buttons With Your 

‘Elevator’ Speech! 

Ice Breakers 

And Other Inter-Activities 

For Speakers & Trainers 

Facilitators & Team Builders 

Establish Rapport and Break the Ice 

With These Fun, Easy & 

Replicable Ice-Breakers 

Craig Harrison 

www.craigspeaks.com 

Ice-Breakers 

Interactive 

Techniques for 

Connecting with 

Audiences 

What About 

Them? 

How To Be 

Audience-Centered 

Transitioning From Amateur 

To Professional Speaker 

pril 28, 2001 

What About 

THEM? 

How To Be An 

Audience- Centered 

Speaker 

SERVE 

& 

Y E S HALL S PEAK (MORE)! 

Customer Service for Speakers 

FOR NSA/NC’S 

MEET THE PROS 

W ESTIN SA NFRANCISCO A IRPORT H OTEL 

M ILLBRAE, CA 

$5 apiece…or Buy 5 and Get the 6th Free! 



Pay by Cash, Check or Credit Card 






N OVEMBER 3, 2001 




(510) 547-0664 FAX: (510) 595-9512 

customerservice@craigspeaks.com www.craigspeaks.com 

Customer Service 

For 

Speakers 

Serve And Ye Shall 

Speak More! 

Firnding 

Your Topic 

As A Speaker 

Identifying Your 

Uniqueness 

Customizing 

Your Presentation 

The Case For 

Customizing 

Cater to Clients 

Through 

Customizing! 

5

From Free to Fee: 

On Becoming A Professional Speaker 

Contains Craig’s 45-pg. Special Report 

Pus 8 Bonus Reports: 

• How to Be Audience-Centered 

• Cold Calling for Speakers 

• Humor — When To Use It 

• Find Your Speaking Topic 

• Elevator Speeches for Speakers 

• Bypassing Gatekeepers… 

• Customizing 

• Customer Service for Speakers 

• Ice-Breakers for Speakers & Trainers 

• Dealing with Difficult Questioners 

CD . . . . . . . . . . . . . . . . . . . . . . . . . $60 


Learning Tools For Speaker Success 

From Free to Fee 

A 40-page special report for Toastmasters and all 

aspiring professional speakers! It teaches you how to 

specialize, market, obtain platform mastery. Learn to 

be audience-centered, customize,leverage you local 

surroundings and much, much more. 

E-Book Report: . . . . . . . . . . . . . . . . . . . . . . . $30 

Hard Copy Report . . . . . . . . . . . . . . . . . . . . . . $30 


From Free to Fee: 

On Becoming A Professional Speaker 





6

Craig Harrison’s Learning Tools For Speaker Success 

ORDER FORM 

PRODUCT COST QTY AMOUNT 

SALES & MARKETING TOOLS 

Your Sixteen Second Success: Ride Your Elevator Speech to Top . . . . . . . . $10.00 _____ _________ 

Get the Job You Want . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $10.00 _____ _________ 

Story Tell, Story Sell: Storytelling Techniques for Job Interviews . . . . . . . . . . $5.00 _____ _________ 

Story Tell Story Sell CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $20.00 _____ _________ 

Bypassing Gatekeepers to Reach Decision Makers . . . . . . . . . . . . . . . . . . . $15.00 _____ _________ 

WORKPLACE COMMUNICATION TOOLS 

Improving Your Workplace Communication Quotient (CQ) . . . . . . . . . . . . . $10.00 _____ _________ 

Listening: The Forgotten Communication Skill . . . . . . . . . . . . . . . . . . . . . . $15.00 _____ _________ 

Meetings Made Fun & Easy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15.00 _____ _________ 

Tick Tock: Take Time for Time Management! . . . . . . . . . . . . . . . . . . . . . . . . $15.00 _____ _________ 

Managing Multiple Demands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15.00 _____ _________ 

CUSTOMER SERVICE TOOLS 

The Voice of Customer Service (with Facilitators Guide: Add $10) . . . . . . . . $10.00 _____ _________ 

The Pyramid of Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $20.00 _____ _________ 

Delivering Customer Service Via E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . $10.00 _____ _________ 

Service Supreme: A Customer Service Reader . . . . . . . . . . . . . . . . . . . . . . $20.00 _____ _________ 

Customer Service for Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

TOOLS FOR SPEAKERS 

Ice Breakers for Speakers & Trainers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

Find Your Topic as a Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

What About Them? How To Be Audience Centered . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

Elevator Speeches for Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

Take the Chill Out of Cold Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

Humor in Presentations: When to Use It and When Not To . . . . . . . . . . . . . . $5.00 _____ _________ 

Customizing Your Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

Helping Speakers Handle Difficult Questions & Questioners . . . . . . . . . . . . . $5.00 _____ _________ 

Customer Service for Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 _____ _________ 

From Free to Fee: Transitioning into Professional Speaking. . . . . . . . . . . . . $30.00 _____ _________ 

From Free to Fee (CD with 8 Bonus Reports). . . . . . . . . . . . . . . . . . . . . . . $60.00 _____ _________ 

SUB-TOTAL ________ 

CA RESIDENTS ADD SALES TAX OF 8.25% ________ 

GRAND TOTAL 

MAKE CHECK PAYABLE TO “CRAIG HARRISON” 

________ 

Buyer’s Name: ________________________________ Company Name: _________________________________ 

Mailing Address________________________________ City: __________________ ST____ Zip: _ ____-____ 

Phone: _______________________________________E-mail: _________________________________________ 

Mail check to: Craig Harrison, 3151 Eton Avenue, Suite 102, Berkeley, CA 94705 USA 

Questions: (888) 450-0664

Craig Harrison's Learning Tools For Success

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