EPUB_CATALOGO_SERVENG-2018

CÓDIGO DE ÉTICA E CONDUTA
CODE OF ETHICS AND CONDUCT
O Código de Ética e Conduta do Grupo Serveng reproduz o que consideramos ser o conjunto de comportamentos que
traduzem nossos princípios organizacionais.
(Missão, Crenças e Valores)
Palavras que carregam a essência do Grupo, sempre apoiadas à confiança depositada, sem distinção, em nossa rede de
relacionamentos, em especial nossos colaboradores.
O objetivo deste Código é ser a referência formal para a conduta pessoal e profissional de todas as partes interessadas da
Serveng.
Diretrizes que já eram observadas e praticadas em todas as unidades do Grupo, deixando de lado o nível hierárquico e
relações externas, sejam elas com fornecedores, clientes, prestadores de serviço, parceiros comerciais, agentes financeiros,
comunidades, órgãos oficiais, governantes etc.
A base deste Código é o respeito, o sentido de confiança e a verdade, que deverão garantir a sustentabilidade e a perpetuidade
da Serveng.
Os padrões estabelecidos por este Código guiarão comportamentos e ajudarão a resolver a maioria das situações relacionadas
com conduta empresarial, especialmente aquelas que exigem um posicionamento rápido, objetivo e em linha com os
nossos princípios, além de garantir uma imagem institucional idônea.
CODE OF ETHICS AND CONDUCT
The Serveng Group’s Code of Ethics and Conduct provides the set of behaviors that translate our organizational principles.
(Mission, Beliefs, and Values)
Words that carry the Group’s essence, supported by the trust placed, without distinction, on our network of relationships, especially our employees.
The purpose of this Code is to be the formal reference for the personal and professional conduct of everyone that does business with Serveng.
Guidelines that were already observed and practiced in all of the Group’s branches, regardless of hierarchical level and external relations, be it
with suppliers, customers, service providers, business partners, financial agents, communities, government agencies, public authorities, etc.
Respect, trust, and the truth are the foundations of this Code, which should guarantee Serveng’s sustainability and perpetuity.
The standards set forth in this Code will guide behaviors and help resolve most business-related situations, especially those that require a prompt,
objective response, in line with our principles, in addition to promoting a trustworthy corporate image.
SERVENG GROUP’S COMPLIANCE AREA
For over 60 years, the Serveng Group has built a successful business guided by ethical corporate standards. That has enabled the company to build an image of
integrity that has earned the trust of the markets it operates in, promoting sustainable growth in the long term, reflected in the company’s solidity.
Our Code of Ethics and Conduct, which should be observed by all of our employees and suppliers, serves as a guide for the set of behaviors that translate our organizational
principles and values: always do the right thing. We also have an Ethics Line, which is available for notifications regarding any breach of our Code, with
guaranteed anonymity, independence, and non-retaliation.
The Serveng Group strives to keep up with changes in the Brazilian market. A trend among big companies is to implement robust Ethics and Compliance areas
(E&C), which add value to the brand and enable sustained growth in the long term.
More recently, kicking off a project supported by the senior management, we decided to give a step forward and create the Group’s Compliance area, in order to
adhere to international standards concerning compliance with the company’s policies and processes, cementing and formalizing an existing culture within the
company.
Transparency is the cornerstone of this evolution: we are establishing an open, unrestricted contact line between the new area and everyone who is directly or
indirectly involved with the Group. We will continue to serve our business partners and clients with the highest possible excellence levels, promoting the required
environment to do honest business, and ensuring corporate sustainability.
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