ISCOM 424 Week 4 Individual Assignment Customer Lifetime Value Metric
Individual Assignment: Customer Lifetime Value Metric Use the course materials supplement Customer Lifetime Value Metric, found on your student Web page, to calculate the lifetime value of a customer who has recently contracted with Riordan Manufacturing. Customer Lifetime Value Metric Read the scenario below, then use the table to calculate customer lifetime value. Scenario Bilberry Beverages, Inc. is a newly acquired Riordan Manufacturing customer. Bilberry offers four flavors of berry soda. Each flavor requires its own bottle. Bilberry needs six pallets per month for each flavor. Pallets hold 700 bottles. Each bottle costs Riordan 18¢ to produce and label. Bilberry pays 38¢ per bottle, including shipping. Riordan absorbs the shipping cost, which is $12 per pallet. The average contractor remains a loyal customer of Riordan Manufacturing for 7 years and losses account for only 4% of total sales over the average lifetime of these relationships. Using these averages, and the figures provided in the scenario, calculate customer lifetime value for Riordan’s relationship with Bilberry Beverages, Inc.
Individual Assignment: Customer Lifetime Value Metric
Use the course materials supplement Customer Lifetime Value Metric, found on your student Web page, to calculate the lifetime value of a customer who has recently contracted with Riordan Manufacturing.
Customer Lifetime Value Metric
Read the scenario below, then use the table to calculate customer lifetime value.
Scenario
Bilberry Beverages, Inc. is a newly acquired Riordan Manufacturing customer. Bilberry offers four flavors of berry soda. Each flavor requires its own bottle. Bilberry needs six pallets per month for each flavor. Pallets hold 700 bottles. Each bottle costs Riordan 18¢ to produce and label. Bilberry pays 38¢ per bottle, including shipping. Riordan absorbs the shipping cost, which is $12 per pallet.
The average contractor remains a loyal customer of Riordan Manufacturing for 7 years and losses account for only 4% of total sales over the average lifetime of these relationships.
Using these averages, and the figures provided in the scenario, calculate customer lifetime value for Riordan’s relationship with Bilberry Beverages, Inc.
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<strong>ISCOM</strong> <strong>424</strong> <strong>Week</strong> 4 DQ 2<br />
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What processes and functions are strategic to Riordan Manufacturing?<br />
Of these processes, which provide Riordan with a potential competitive advantage?<br />
How can analyzing this information lead to the discovery of a core competency for Riordan?
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