е-услуги за граждани и фирми, предоставяни от системите на ...
е-услуги за граждани и фирми, предоставяни от системите на ...
е-услуги за граждани и фирми, предоставяни от системите на ...
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Е-УСЛУГИ ЗА ГРАЖДАНИ И ФИРМИ,ПРЕДОСТАВЯНИ ОТ СИСТЕМИТЕ НАНАЦИОНАЛНАТА АГЕНЦИЯ ЗАПРИХОДИТЕВал<strong>е</strong>нт<strong>и</strong><strong>на</strong> Джабарска,студ<strong>е</strong>нт, маг<strong>и</strong>стърска програма “Публ<strong>и</strong>ч<strong>на</strong> адм<strong>и</strong>н<strong>и</strong>страц<strong>и</strong>я“, НБУР<strong>е</strong>зюм<strong>е</strong>: Разгл<strong>е</strong>да<strong>на</strong> <strong>е</strong> с<strong>и</strong>ст<strong>е</strong>мата <strong>за</strong> управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong> вНАП, фаз<strong>и</strong> <strong>на</strong> разв<strong>и</strong>т<strong>и</strong><strong>е</strong> <strong>и</strong> вн<strong>е</strong>дряван<strong>е</strong>. Оп<strong>и</strong>сан<strong>и</strong> са т<strong>е</strong>хн<strong>и</strong>ч<strong>е</strong>ск<strong>и</strong>т<strong>е</strong><strong>и</strong> чов<strong>е</strong>шк<strong>и</strong> р<strong>е</strong>сурс<strong>и</strong>, обслужващ<strong>и</strong> с<strong>и</strong>ст<strong>е</strong>мата. Посоч<strong>е</strong>н<strong>и</strong> сав<strong>и</strong>дов<strong>е</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong>, ко<strong>и</strong>то с<strong>и</strong>ст<strong>е</strong>мата пр<strong>е</strong>доставя.Ключов<strong>и</strong> дум<strong>и</strong>: Нац<strong>и</strong>о<strong>на</strong>л<strong>на</strong> аг<strong>е</strong>нц<strong>и</strong>я <strong>за</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong>, с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong>управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong>.Abstract: Тhe system for revenue management in NRA isdiscussed, its phases of development and deployment. Technicaland human resources serving the system are described. A range ofservices which the system provides are stated.Key words: National Revenue Agency, system for revenuesmanagementНАП разполага с <strong>на</strong>й-съвр<strong>е</strong>м<strong>е</strong>н<strong>на</strong>та <strong>и</strong>нфраструктура в стра<strong>на</strong>та <strong>от</strong>гл<strong>е</strong>д<strong>на</strong> точка <strong>на</strong> сървър<strong>и</strong>, раб<strong>от</strong>н<strong>и</strong> станц<strong>и</strong><strong>и</strong>, ср<strong>е</strong>дства <strong>за</strong> съхран<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong>данн<strong>и</strong>. Това щ<strong>е</strong> позвол<strong>и</strong> <strong>и</strong>нт<strong>е</strong>гр<strong>и</strong>ра<strong>на</strong>та <strong>и</strong>нформац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>на</strong> НАПда <strong>и</strong>звл<strong>е</strong>ч<strong>е</strong> макс<strong>и</strong>мал<strong>на</strong> пол<strong>за</strong> <strong>от</strong> <strong>на</strong>прав<strong>е</strong>н<strong>и</strong>т<strong>е</strong> <strong>и</strong>нв<strong>е</strong>ст<strong>и</strong>ц<strong>и</strong><strong>и</strong> <strong>и</strong> с помощта <strong>на</strong>вн<strong>е</strong>др<strong>е</strong>н<strong>и</strong>т<strong>е</strong> <strong>и</strong>нформац<strong>и</strong>онн<strong>и</strong> т<strong>е</strong>хнолог<strong>и</strong><strong>и</strong> да пост<strong>и</strong>гн<strong>е</strong> страт<strong>е</strong>г<strong>и</strong>ч<strong>е</strong>ск<strong>и</strong>т<strong>е</strong> с<strong>и</strong>ц<strong>е</strong>л<strong>и</strong>, като ув<strong>е</strong>л<strong>и</strong>чаван<strong>е</strong> <strong>на</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong>, консол<strong>и</strong>д<strong>и</strong>ран<strong>е</strong> <strong>на</strong> б<strong>и</strong>зн<strong>е</strong>спроц<strong>е</strong>с<strong>и</strong>т<strong>е</strong>, по-л<strong>е</strong>сно обслужван<strong>е</strong> <strong>на</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>и</strong> да <strong>и</strong>м пр<strong>е</strong>достав<strong>и</strong> пов<strong>е</strong>ч<strong>е</strong><strong>и</strong> по-кач<strong>е</strong>ств<strong>е</strong>н<strong>и</strong> <strong>услуг<strong>и</strong></strong>.Софту<strong>е</strong>рът <strong>за</strong> управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong> <strong>е</strong> основ<strong>на</strong>та<strong>и</strong>нформац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>на</strong> НАП, която ос<strong>и</strong>гурява функц<strong>и</strong>о<strong>на</strong>лност <strong>за</strong>адм<strong>и</strong>н<strong>и</strong>стр<strong>и</strong>ран<strong>е</strong> <strong>на</strong> данъчн<strong>и</strong> <strong>за</strong>дълж<strong>е</strong>н<strong>и</strong>я <strong>и</strong> <strong>за</strong>дълж<strong>и</strong>т<strong>е</strong>лн<strong>и</strong> ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>лн<strong>и</strong>вноск<strong>и</strong>. Съгласно договора с <strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>ля основн<strong>и</strong>т<strong>е</strong> функц<strong>и</strong>о<strong>на</strong>лн<strong>и</strong>компон<strong>е</strong>нт<strong>и</strong> <strong>и</strong> модул<strong>и</strong> <strong>на</strong> с<strong>и</strong>ст<strong>е</strong>мата са разраб<strong>от</strong><strong>е</strong>н<strong>и</strong> <strong>и</strong> достав<strong>е</strong>н<strong>и</strong> <strong>на</strong> 2фаз<strong>и</strong>, както сл<strong>е</strong>два:
Фа<strong>за</strong> 1: „С<strong>и</strong>гурност”, „Р<strong>е</strong>г<strong>и</strong>страц<strong>и</strong>я”, „Обраб<strong>от</strong>ка <strong>на</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> <strong>и</strong>опр<strong>е</strong>д<strong>е</strong>лян<strong>е</strong> <strong>на</strong> <strong>за</strong>дълж<strong>е</strong>н<strong>и</strong>ята (ЗОДФЛ, ЗКПО, ДДС, <strong>за</strong>дълж<strong>и</strong>т<strong>е</strong>лн<strong>и</strong>ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>лн<strong>и</strong> вноск<strong>и</strong>)”, „Обраб<strong>от</strong>ка <strong>на</strong> плащан<strong>и</strong>я”, „Данъчно –ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>на</strong> см<strong>е</strong>тка”, „Пр<strong>и</strong>ходно сч<strong>е</strong>товодство”, „Услуг<strong>и</strong> <strong>за</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>” <strong>и</strong>„Управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> арх<strong>и</strong>в<strong>и</strong>”Фа<strong>за</strong> 2: „Р<strong>е</strong>в<strong>и</strong>з<strong>и</strong><strong>и</strong>”, „Пр<strong>и</strong>нуд<strong>и</strong>т<strong>е</strong>лно съб<strong>и</strong>ран<strong>е</strong>”, „Контрол <strong>на</strong>н<strong>е</strong>кор<strong>е</strong>ктн<strong>и</strong>т<strong>е</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>”, „Обжалван<strong>е</strong>” <strong>и</strong> „Глоб<strong>и</strong>”. Осв<strong>е</strong>н това СУП щ<strong>е</strong>ос<strong>и</strong>гурява <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> <strong>за</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> НАП, както <strong>и</strong> сУправл<strong>е</strong>нска <strong>и</strong>нформац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма със склад <strong>за</strong> данн<strong>и</strong> <strong>за</strong> ц<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong>а<strong>на</strong>л<strong>и</strong>з<strong>и</strong>т<strong>е</strong>, прогноз<strong>и</strong>т<strong>е</strong> <strong>и</strong> вз<strong>е</strong>ман<strong>е</strong>то <strong>на</strong> управл<strong>е</strong>нск<strong>и</strong> р<strong>е</strong>ш<strong>е</strong>н<strong>и</strong>я.Сл<strong>е</strong>д като пр<strong>е</strong>з 2007 г. СУП б<strong>е</strong> пус<strong>на</strong>та <strong>за</strong> раб<strong>от</strong>а парал<strong>е</strong>лно съссъщ<strong>е</strong>ствуващ<strong>и</strong>т<strong>е</strong> ИС в НАП <strong>и</strong> НОИ, <strong>от</strong> <strong>на</strong>чал<strong>от</strong>о <strong>на</strong> 2008 г. пр<strong>и</strong>ключ<strong>и</strong>парал<strong>е</strong>л<strong>на</strong>та раб<strong>от</strong>а със сч<strong>е</strong>товодн<strong>и</strong>т<strong>е</strong> модул<strong>и</strong> <strong>на</strong> СУП <strong>и</strong> стар<strong>и</strong>т<strong>е</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong><strong>на</strong> ДА <strong>и</strong> пр<strong>е</strong>з 2008 г. СУП с<strong>е</strong> <strong>и</strong>зползва като основ<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong>функц<strong>и</strong>о<strong>на</strong>лността <strong>на</strong> Фа<strong>за</strong> І <strong>на</strong> софту<strong>е</strong>ра, която включва: С<strong>и</strong>гурност,Р<strong>е</strong>г<strong>и</strong>страц<strong>и</strong>я (с <strong>и</strong>зключ<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> функц<strong>и</strong>о<strong>на</strong>лността <strong>за</strong> ДЗПО), Опр<strong>е</strong>д<strong>е</strong>лян<strong>е</strong><strong>на</strong> <strong>за</strong>дълж<strong>е</strong>н<strong>и</strong><strong>е</strong>то <strong>за</strong> ос<strong>и</strong>гуряван<strong>е</strong>, Плащан<strong>и</strong>я, Пр<strong>и</strong>ходно сч<strong>е</strong>товодство (с<strong>и</strong>зключ<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> ДЗПО), Данъчно-ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>на</strong> см<strong>е</strong>тка, Услуг<strong>и</strong> <strong>за</strong>кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>и</strong> Управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> арх<strong>и</strong>в<strong>и</strong>т<strong>е</strong>.Б<strong>е</strong>ш<strong>е</strong> <strong>и</strong>звърш<strong>е</strong><strong>на</strong> <strong>и</strong> м<strong>и</strong>грац<strong>и</strong>я в СУП в частта <strong>на</strong> данъчн<strong>и</strong>т<strong>е</strong><strong>за</strong>дълж<strong>е</strong>н<strong>и</strong>я със салдо към 01.01.2008 г. <strong>и</strong> ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>лн<strong>и</strong>т<strong>е</strong> <strong>за</strong>дълж<strong>е</strong>н<strong>и</strong>я(пр<strong>е</strong>достав<strong>е</strong>н<strong>и</strong> <strong>от</strong> НОИ) към 01.01.2007 г., с ко<strong>е</strong>то <strong>от</strong> <strong>на</strong>чал<strong>от</strong>о <strong>на</strong> 2008 г.с<strong>е</strong> форм<strong>и</strong>ра <strong>е</strong>д<strong>и</strong>н<strong>на</strong> данъчноос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>на</strong> см<strong>е</strong>тка (ДОС) <strong>на</strong> л<strong>и</strong>цата в СУП.За ц<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong> ос<strong>и</strong>гуряван<strong>е</strong> <strong>на</strong> функц<strong>и</strong>он<strong>и</strong>ран<strong>е</strong>то <strong>на</strong> СУП <strong>и</strong> ИС <strong>на</strong> НОИ бяхаос<strong>и</strong>гур<strong>е</strong>н<strong>и</strong> <strong>и</strong> н<strong>е</strong>обход<strong>и</strong>м<strong>и</strong>т<strong>е</strong> <strong>и</strong>нт<strong>е</strong>рф<strong>е</strong>йс<strong>и</strong> м<strong>е</strong>жду дв<strong>е</strong>т<strong>е</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong>,включ<strong>и</strong>т<strong>е</strong>лно бяха <strong>и</strong>зград<strong>е</strong>н<strong>и</strong> <strong>и</strong>нт<strong>е</strong>рф<strong>е</strong>йс<strong>и</strong> <strong>и</strong> с оста<strong>на</strong>л<strong>и</strong>т<strong>е</strong> външн<strong>и</strong>в<strong>е</strong>домства - Аг<strong>е</strong>нц<strong>и</strong>я по вп<strong>и</strong>сван<strong>и</strong>ята, ГРАО, НЗОК, търговск<strong>и</strong>т<strong>е</strong> банк<strong>и</strong> <strong>и</strong>Българск<strong>и</strong> пощ<strong>и</strong> АД <strong>и</strong> др. Т<strong>е</strong>стван<strong>и</strong> <strong>и</strong> пр<strong>и</strong><strong>е</strong>т<strong>и</strong> бяха <strong>и</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong><strong>за</strong> пр<strong>и</strong><strong>е</strong>ман<strong>е</strong> <strong>на</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> по ос<strong>и</strong>гуряван<strong>е</strong>то пр<strong>е</strong>з Инт<strong>е</strong>рн<strong>е</strong>т, пр<strong>и</strong><strong>е</strong>ман<strong>е</strong><strong>на</strong> <strong>за</strong>явл<strong>е</strong>н<strong>и</strong>я <strong>за</strong> ползван<strong>е</strong> <strong>на</strong> <strong>услуг<strong>и</strong></strong> с ПИК <strong>и</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong> <strong>за</strong>достъп до данъчно-ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>на</strong>та <strong>и</strong>нформац<strong>и</strong>я <strong>от</strong> л<strong>и</strong>цата. Спр<strong>и</strong>ключван<strong>е</strong>то <strong>на</strong> вс<strong>и</strong>чк<strong>и</strong> оп<strong>и</strong>сан<strong>и</strong> по-гор<strong>е</strong> д<strong>е</strong>йност<strong>и</strong>, към 30 юн<strong>и</strong> 2008 г.вс<strong>и</strong>чк<strong>и</strong> функц<strong>и</strong>о<strong>на</strong>лност<strong>и</strong> <strong>на</strong> Фа<strong>за</strong> 1 <strong>на</strong> СУП бяха разраб<strong>от</strong><strong>е</strong>н<strong>и</strong> <strong>от</strong><strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>ля, пр<strong>е</strong>достав<strong>е</strong>н<strong>и</strong> <strong>на</strong> НАП <strong>и</strong> окончат<strong>е</strong>лно пр<strong>и</strong><strong>е</strong>т<strong>и</strong> <strong>от</strong> аг<strong>е</strong>нц<strong>и</strong>ята.Като част <strong>от</strong> проц<strong>е</strong>са по пр<strong>и</strong><strong>е</strong>ман<strong>е</strong> <strong>на</strong> Фа<strong>за</strong> 1 <strong>на</strong> СУП б<strong>е</strong> пр<strong>е</strong>дстав<strong>е</strong>н <strong>на</strong>НАП <strong>и</strong> осъвр<strong>е</strong>м<strong>е</strong>н<strong>е</strong>н програм<strong>е</strong>н код <strong>на</strong> СУП.За ц<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong> ос<strong>и</strong>гуряван<strong>е</strong> <strong>на</strong> р<strong>е</strong>ал<strong>на</strong>та раб<strong>от</strong>а <strong>на</strong> СУП пр<strong>е</strong>з 2009 г. вкрая <strong>на</strong> 2008 г. б<strong>е</strong> пров<strong>е</strong>д<strong>е</strong>но пр<strong>е</strong>двар<strong>и</strong>т<strong>е</strong>лно год<strong>и</strong>шн<strong>от</strong>о сч<strong>е</strong>товоднопр<strong>и</strong>ключван<strong>е</strong> <strong>и</strong> пр<strong>е</strong>включван<strong>е</strong> <strong>на</strong> раб<strong>от</strong>ата <strong>на</strong> СУП <strong>за</strong> 2009 г., ко<strong>и</strong>топр<strong>е</strong>м<strong>и</strong><strong>на</strong>ха усп<strong>е</strong>шно, а в <strong>на</strong>чал<strong>от</strong>о <strong>на</strong> 2009 г. б<strong>е</strong> <strong>и</strong>звърш<strong>е</strong>но р<strong>е</strong>алногод<strong>и</strong>шн<strong>от</strong>о сч<strong>е</strong>товодно пр<strong>и</strong>ключван<strong>е</strong> <strong>и</strong> пр<strong>е</strong>включван<strong>е</strong> <strong>на</strong> раб<strong>от</strong>ата <strong>на</strong> СУП.Сл<strong>е</strong>двайк<strong>и</strong> посл<strong>е</strong>доват<strong>е</strong>лн<strong>и</strong>я подход <strong>за</strong> вн<strong>е</strong>дряван<strong>е</strong> <strong>на</strong> пр<strong>и</strong><strong>е</strong>т<strong>и</strong>т<strong>е</strong>модул<strong>и</strong> <strong>и</strong> съгласно <strong>и</strong>зг<strong>от</strong>в<strong>е</strong>н<strong>и</strong>я План <strong>за</strong> пр<strong>е</strong>ход м<strong>е</strong>жду ИС <strong>на</strong> НОИ <strong>и</strong> СУП <strong>от</strong>съвм<strong>е</strong>ст<strong>на</strong> раб<strong>от</strong><strong>на</strong> група м<strong>е</strong>жду дв<strong>е</strong>т<strong>е</strong> <strong>и</strong>нст<strong>и</strong>туц<strong>и</strong><strong>и</strong>, <strong>от</strong> 27.04.2009 г. б<strong>е</strong>2
пр<strong>е</strong>включ<strong>е</strong><strong>на</strong> <strong>за</strong> раб<strong>от</strong>а в р<strong>е</strong>ал<strong>на</strong> ср<strong>е</strong>да <strong>на</strong> СУП функц<strong>и</strong>о<strong>на</strong>лността <strong>за</strong>пр<strong>и</strong><strong>е</strong>м <strong>и</strong> обраб<strong>от</strong>ка <strong>на</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> по ос<strong>и</strong>гуряван<strong>е</strong>то.Пр<strong>е</strong>з 2008 г. във връзка с <strong>и</strong>зт<strong>и</strong>чан<strong>е</strong> срока <strong>на</strong> За<strong>е</strong>мн<strong>от</strong>оспоразум<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> 30.06.2009 г. б<strong>е</strong>ш<strong>е</strong> разм<strong>е</strong>н<strong>е</strong><strong>на</strong> кор<strong>е</strong>спонд<strong>е</strong>нц<strong>и</strong>я с<strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>ля <strong>за</strong> възможността <strong>за</strong> <strong>и</strong>зпълн<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> ангаж<strong>и</strong>м<strong>е</strong>нт<strong>и</strong>т<strong>е</strong> му подоговора (разраб<strong>от</strong>ката <strong>на</strong> фа<strong>за</strong> ІІ). Пр<strong>е</strong>з март 2009 г., <strong>е</strong> получ<strong>е</strong>нокончат<strong>е</strong>л<strong>е</strong>н <strong>от</strong>говор <strong>от</strong> ф<strong>и</strong>рма БУЛ <strong>за</strong> н<strong>е</strong>възможност <strong>за</strong> <strong>и</strong>зпълн<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong>договора в частта <strong>на</strong> фа<strong>за</strong> ІІ в договор<strong>е</strong>н<strong>и</strong>я обхват, об<strong>е</strong>м <strong>и</strong> сроков<strong>е</strong> <strong>и</strong> б<strong>е</strong>пост<strong>и</strong>г<strong>на</strong>то споразум<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>за</strong> пр<strong>е</strong>кратяван<strong>е</strong> <strong>на</strong> договора по в<strong>за</strong><strong>и</strong>мносъглас<strong>и</strong><strong>е</strong> сч<strong>и</strong>тано <strong>от</strong> 10.04.2009г. С въпросн<strong>от</strong>о споразум<strong>е</strong>н<strong>и</strong><strong>е</strong> бяхаур<strong>е</strong>д<strong>е</strong>н<strong>и</strong> сл<strong>е</strong>дн<strong>и</strong>т<strong>е</strong> основн<strong>и</strong> мом<strong>е</strong>нт<strong>и</strong> (съгласувано със Св<strong>е</strong>тов<strong>на</strong>та банка):• р<strong>е</strong>зултат<strong>и</strong>т<strong>е</strong> <strong>за</strong> Фа<strong>за</strong> 2 няма да бъдат пр<strong>е</strong>достав<strong>е</strong>н<strong>и</strong> <strong>от</strong> <strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>ля(BULL S.A. France)• вс<strong>и</strong>чк<strong>и</strong> р<strong>е</strong>зултат<strong>и</strong>, пр<strong>е</strong>дад<strong>е</strong>н<strong>и</strong> до мом<strong>е</strong>нта са <strong>и</strong> остават собств<strong>е</strong>ност<strong>на</strong> НАП, включ<strong>и</strong>т<strong>е</strong>лно функц<strong>и</strong>о<strong>на</strong>лн<strong>и</strong>т<strong>е</strong> сп<strong>е</strong>ц<strong>и</strong>ф<strong>и</strong>кац<strong>и</strong><strong>и</strong> <strong>за</strong> Фа<strong>за</strong> 2, както <strong>и</strong>актуал<strong>на</strong>та в<strong>е</strong>рс<strong>и</strong>я <strong>на</strong> <strong>и</strong>зходн<strong>и</strong>я код <strong>и</strong> оп<strong>и</strong>сан<strong>и</strong><strong>е</strong>то <strong>на</strong> ба<strong>за</strong>та данн<strong>и</strong>;• <strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>ля няма да оспорва <strong>и</strong> няма да обжалва <strong>и</strong>зт<strong>е</strong>глян<strong>е</strong>то <strong>на</strong>банковата гаранц<strong>и</strong>я, покр<strong>и</strong>ваща авансово плат<strong>е</strong><strong>на</strong>та сума, дълж<strong>и</strong>ма <strong>за</strong><strong>и</strong>звърш<strong>е</strong><strong>на</strong>та раб<strong>от</strong>а по опр<strong>е</strong>д<strong>е</strong>л<strong>е</strong>н<strong>и</strong> точк<strong>и</strong>, <strong>и</strong>зпълн<strong>е</strong>н<strong>и</strong><strong>е</strong>то <strong>на</strong> дълж<strong>и</strong>м<strong>и</strong>т<strong>е</strong>р<strong>е</strong>зултат<strong>и</strong> <strong>и</strong> дълж<strong>и</strong>мата н<strong>е</strong>устойка;• Сл<strong>е</strong>д подп<strong>и</strong>сван<strong>е</strong> <strong>на</strong> споразум<strong>е</strong>н<strong>и</strong><strong>е</strong>то н<strong>е</strong> са пр<strong>и</strong>лож<strong>и</strong>м<strong>и</strong> <strong>и</strong> дълж<strong>и</strong>м<strong>и</strong>какв<strong>и</strong>то <strong>и</strong> да б<strong>и</strong>ло друг<strong>и</strong> об<strong>е</strong>зщ<strong>е</strong>т<strong>е</strong>н<strong>и</strong>я <strong>и</strong>л<strong>и</strong> плащан<strong>и</strong>я <strong>за</strong> БУЛ <strong>и</strong>л<strong>и</strong> НАП.С пр<strong>и</strong><strong>е</strong>ман<strong>е</strong>то <strong>на</strong> основ<strong>на</strong>та част <strong>от</strong> функц<strong>и</strong>о<strong>на</strong>лност<strong>и</strong>т<strong>е</strong> <strong>и</strong>р<strong>е</strong>зултат<strong>и</strong>т<strong>е</strong> <strong>от</strong> Фа<strong>за</strong> 1 <strong>на</strong> СУП <strong>от</strong> НАП, <strong>от</strong> 27.03.2008 г. старт<strong>и</strong>ра<strong>е</strong>дногод<strong>и</strong>шн<strong>и</strong>я гаранц<strong>и</strong>он<strong>е</strong>н п<strong>е</strong>р<strong>и</strong>од <strong>на</strong> поддръжка, включ<strong>и</strong>т<strong>е</strong>лно <strong>на</strong>функц<strong>и</strong>о<strong>на</strong>лност<strong>и</strong>т<strong>е</strong>, <strong>и</strong>нт<strong>е</strong>рф<strong>е</strong>йс<strong>и</strong>т<strong>е</strong> <strong>и</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong>, която <strong>и</strong>зт<strong>е</strong>ч<strong>е</strong><strong>на</strong> 27.03.2009 г. По вр<strong>е</strong>м<strong>е</strong> <strong>на</strong> гаранц<strong>и</strong>он<strong>на</strong>та поддръжка <strong>на</strong> <strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>лябяха <strong>и</strong>зпрат<strong>е</strong>н<strong>и</strong> пов<strong>е</strong>ч<strong>е</strong> <strong>от</strong> 100 пробл<strong>е</strong>ма, ко<strong>и</strong>то бяха сво<strong>е</strong>вр<strong>е</strong>м<strong>е</strong>ннор<strong>е</strong>ш<strong>е</strong>н<strong>и</strong>. Осв<strong>е</strong>н това, пр<strong>е</strong>дстав<strong>и</strong>т<strong>е</strong>л<strong>и</strong> <strong>на</strong> <strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>ля подпомагаха НАПпр<strong>и</strong> <strong>и</strong>звършван<strong>е</strong> <strong>на</strong> д<strong>е</strong>йност<strong>и</strong> по опт<strong>и</strong>м<strong>и</strong><strong>за</strong>ц<strong>и</strong>я <strong>и</strong> <strong>на</strong>стройка <strong>на</strong> СУП <strong>и</strong>ба<strong>за</strong>та данн<strong>и</strong> към н<strong>е</strong>я.За ц<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong> подпомаган<strong>е</strong> <strong>на</strong> <strong>е</strong>к<strong>и</strong>па <strong>на</strong> НАП сл<strong>е</strong>д п<strong>е</strong>р<strong>и</strong>ода <strong>на</strong>гаранц<strong>и</strong>он<strong>на</strong> поддръжка <strong>на</strong> функц<strong>и</strong>о<strong>на</strong>лността <strong>от</strong> Фа<strong>за</strong> 1 <strong>на</strong> СУП, бяхапр<strong>е</strong>дпр<strong>и</strong><strong>е</strong>т<strong>и</strong> д<strong>е</strong>йств<strong>и</strong>я по подг<strong>от</strong>овка <strong>на</strong> т<strong>е</strong>хн<strong>и</strong>ч<strong>е</strong>ск<strong>и</strong> сп<strong>е</strong>ц<strong>и</strong>ф<strong>и</strong>кац<strong>и</strong><strong>и</strong> <strong>и</strong><strong>и</strong>зг<strong>от</strong>вян<strong>е</strong> <strong>на</strong> докум<strong>е</strong>нтац<strong>и</strong>я <strong>и</strong> <strong>е</strong> старт<strong>и</strong>ра<strong>на</strong> проц<strong>е</strong>дура по ЗОП <strong>за</strong> <strong>и</strong>збор <strong>на</strong><strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>л <strong>на</strong> <strong>и</strong>звънгаранц<strong>и</strong>он<strong>на</strong> поддръжка <strong>на</strong> софту<strong>е</strong>ра. Залож<strong>е</strong>н<strong>и</strong>ят вдокум<strong>е</strong>нтац<strong>и</strong>ята срок <strong>за</strong> поддръжка <strong>е</strong> 3 год<strong>и</strong>н<strong>и</strong>.На 24.07.2009 г. <strong>е</strong> сключ<strong>е</strong>н договор <strong>за</strong> сл<strong>е</strong>дгаранц<strong>и</strong>он<strong>на</strong> поддръжка<strong>на</strong> функц<strong>и</strong>о<strong>на</strong>лност<strong>и</strong>т<strong>е</strong> <strong>от</strong> Фа<strong>за</strong> І <strong>на</strong> СУП с външ<strong>е</strong>н <strong>и</strong>зпълн<strong>и</strong>т<strong>е</strong>л (ф<strong>и</strong>рмаМусала Софт ООД, Българ<strong>и</strong>я)Изг<strong>от</strong>в<strong>е</strong>н <strong>е</strong> План <strong>за</strong> д<strong>е</strong>йност<strong>и</strong>т<strong>е</strong> <strong>за</strong> осъщ<strong>е</strong>ствяван<strong>е</strong> <strong>на</strong> пр<strong>е</strong>ход <strong>на</strong><strong>и</strong>зползван<strong>е</strong> <strong>на</strong> функц<strong>и</strong>о<strong>на</strong>лност<strong>и</strong>т<strong>е</strong> <strong>от</strong> ИС <strong>на</strong> НОИ в софту<strong>е</strong>ра <strong>за</strong>управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong> <strong>и</strong> ос<strong>и</strong>гуряван<strong>е</strong> <strong>на</strong> л<strong>и</strong>псващата функц<strong>и</strong>о<strong>на</strong>лност<strong>от</strong> Фа<strong>за</strong> 2 <strong>на</strong> софту<strong>е</strong>ра в Нац<strong>и</strong>о<strong>на</strong>л<strong>на</strong>та аг<strong>е</strong>нц<strong>и</strong>я <strong>за</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong>:3
• Д<strong>е</strong>йност<strong>и</strong> <strong>за</strong> стаб<strong>и</strong>л<strong>и</strong>з<strong>и</strong>ран<strong>е</strong> <strong>на</strong> СУП;• Д<strong>е</strong>йност<strong>и</strong> <strong>за</strong> <strong>и</strong>зч<strong>и</strong>стван<strong>е</strong> <strong>на</strong> данн<strong>и</strong> в СУП;• Пр<strong>е</strong>ход <strong>от</strong> същ<strong>е</strong>ствуващ<strong>и</strong>т<strong>е</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong> към СУП;• Д<strong>е</strong>йност<strong>и</strong> по <strong>и</strong>звънгаранц<strong>и</strong>он<strong>на</strong> поддръжка;• Ос<strong>и</strong>гуряван<strong>е</strong> <strong>на</strong> функц<strong>и</strong>о<strong>на</strong>лност <strong>от</strong> СУП - Фа<strong>за</strong> 2;• В<strong>за</strong><strong>и</strong>мод<strong>е</strong>йств<strong>и</strong><strong>е</strong> с НОИ <strong>от</strong>носно ИС;• Актуал<strong>и</strong><strong>за</strong>ц<strong>и</strong>я <strong>на</strong> ПП <strong>за</strong> просроч<strong>е</strong>н<strong>и</strong> <strong>за</strong>дълж<strong>е</strong>н<strong>и</strong>я.Към юл<strong>и</strong> 2009 г. в СУП около 5 500 служ<strong>и</strong>т<strong>е</strong>л<strong>и</strong> обраб<strong>от</strong>ват <strong>и</strong> ползват вр<strong>е</strong>ално вр<strong>е</strong>м<strong>е</strong> вс<strong>и</strong>чк<strong>и</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong>, плащан<strong>и</strong>я <strong>и</strong> друг<strong>и</strong> данн<strong>и</strong> <strong>за</strong> данъц<strong>и</strong> <strong>и</strong>ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>лн<strong>и</strong> вноск<strong>и</strong>, подад<strong>е</strong>н<strong>и</strong> <strong>от</strong> л<strong>и</strong>цата <strong>за</strong> п<strong>е</strong>р<strong>и</strong>ода <strong>от</strong> 1997г. до 2009г.(<strong>на</strong>д 5 млрд. <strong>за</strong>п<strong>и</strong>са с об<strong>е</strong>м пов<strong>е</strong>ч<strong>е</strong> <strong>от</strong> 5 т<strong>е</strong>рабайта).Във връзка с пов<strong>и</strong>шаван<strong>е</strong> <strong>е</strong>ф<strong>и</strong>касността <strong>на</strong> с<strong>е</strong>л<strong>е</strong>кц<strong>и</strong>ята <strong>и</strong><strong>и</strong>звършван<strong>и</strong>т<strong>е</strong> р<strong>е</strong>в<strong>и</strong>з<strong>и</strong><strong>и</strong> в НАП <strong>и</strong> в съ<strong>от</strong>в<strong>е</strong>тств<strong>и</strong><strong>е</strong> с м<strong>е</strong>рк<strong>и</strong>т<strong>е</strong> <strong>и</strong> в подкр<strong>е</strong>па <strong>на</strong>борбата със с<strong>и</strong>вата <strong>и</strong>коном<strong>и</strong>ка са разраб<strong>от</strong><strong>е</strong>н<strong>и</strong> <strong>и</strong> вн<strong>е</strong>др<strong>е</strong>н<strong>и</strong>:• софту<strong>е</strong>рно пр<strong>и</strong>лож<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>за</strong> разсл<strong>е</strong>дван<strong>е</strong> <strong>на</strong> данъчн<strong>и</strong> <strong>и</strong>змам<strong>и</strong> по ДДС;• с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> р<strong>и</strong>ска <strong>и</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> автомат<strong>и</strong>з<strong>и</strong>ра<strong>на</strong>оц<strong>е</strong>нка <strong>на</strong> р<strong>и</strong>ска <strong>на</strong> л<strong>и</strong>ца;софту<strong>е</strong>р <strong>за</strong> <strong>и</strong>звършван<strong>е</strong> <strong>на</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> р<strong>е</strong>в<strong>и</strong>з<strong>и</strong><strong>и</strong> ACL. За подкр<strong>е</strong>па <strong>на</strong>р<strong>е</strong>в<strong>и</strong>з<strong>и</strong>онн<strong>и</strong>я проц<strong>е</strong>с са разраб<strong>от</strong><strong>е</strong>н<strong>и</strong> <strong>и</strong> вн<strong>е</strong>др<strong>е</strong>н<strong>и</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong> <strong>за</strong> автомат<strong>и</strong>чноразпр<strong>е</strong>д<strong>е</strong>л<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> с<strong>е</strong>л<strong>е</strong>кт<strong>и</strong>ран<strong>и</strong>т<strong>е</strong> ф<strong>и</strong>рм<strong>и</strong> <strong>за</strong> р<strong>е</strong>в<strong>и</strong>з<strong>и</strong>я по <strong>е</strong>к<strong>и</strong>п<strong>и</strong> в<strong>за</strong>в<strong>и</strong>с<strong>и</strong>мост <strong>от</strong> <strong>на</strong>товарван<strong>е</strong>то <strong>и</strong>м.Като част <strong>от</strong> проц<strong>е</strong>с<strong>и</strong>т<strong>е</strong> по усъвърш<strong>е</strong>нстван<strong>е</strong> <strong>и</strong> разв<strong>и</strong>т<strong>и</strong><strong>е</strong> <strong>на</strong>основн<strong>и</strong>т<strong>е</strong> б<strong>и</strong>зн<strong>е</strong>с <strong>и</strong> функц<strong>и</strong>о<strong>на</strong>лн<strong>и</strong> проц<strong>е</strong>с<strong>и</strong> в НАП, са вн<strong>е</strong>др<strong>е</strong>н<strong>и</strong> нов<strong>и</strong>пр<strong>и</strong>лож<strong>е</strong>н<strong>и</strong>я като:• Информац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> р<strong>е</strong>г<strong>и</strong>страц<strong>и</strong>я <strong>на</strong> удостов<strong>е</strong>р<strong>е</strong>н<strong>и</strong>ята;• Информац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> подаван<strong>е</strong> <strong>на</strong> с<strong>и</strong>г<strong>на</strong>л<strong>и</strong> <strong>за</strong> корупц<strong>и</strong>онн<strong>и</strong>д<strong>е</strong>йств<strong>и</strong>я ср<strong>е</strong>щу служ<strong>и</strong>т<strong>е</strong>л<strong>и</strong> <strong>на</strong> НАП.• Пр<strong>и</strong>лож<strong>е</strong>н<strong>и</strong>я, пр<strong>е</strong>доставящ<strong>и</strong> оп<strong>е</strong>рат<strong>и</strong>в<strong>на</strong> справоч<strong>на</strong> <strong>и</strong>нформац<strong>и</strong>я <strong>за</strong>ц<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong> <strong>от</strong>д<strong>е</strong>лн<strong>и</strong> функц<strong>и</strong>о<strong>на</strong>лн<strong>и</strong> структур<strong>и</strong> в НАП, като <strong>на</strong>й<strong>и</strong>зползван<strong>от</strong>о<strong>е</strong> т.н.”VAT 8”, ос<strong>и</strong>гуряващо справоч<strong>на</strong> <strong>и</strong>нформац<strong>и</strong>я <strong>от</strong>дн<strong>е</strong>вн<strong>и</strong>ц<strong>и</strong> <strong>и</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> по ЗДДС <strong>и</strong> даващо възможност <strong>за</strong> <strong>на</strong>маляван<strong>е</strong> <strong>на</strong>броя <strong>на</strong> <strong>на</strong>ср<strong>е</strong>щн<strong>и</strong>т<strong>е</strong> пров<strong>е</strong>рк<strong>и</strong> <strong>и</strong> пов<strong>и</strong>шаван<strong>е</strong> <strong>на</strong> кач<strong>е</strong>ств<strong>от</strong>о <strong>на</strong> р<strong>е</strong>в<strong>и</strong>з<strong>и</strong><strong>и</strong>т<strong>е</strong>.Във връзка с <strong>и</strong>з<strong>и</strong>скван<strong>и</strong>ята <strong>и</strong> р<strong>е</strong>глам<strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> ЕК <strong>и</strong>пр<strong>и</strong>съ<strong>е</strong>д<strong>и</strong>няван<strong>е</strong>то <strong>на</strong> Р<strong>е</strong>публ<strong>и</strong>ка Българ<strong>и</strong>я към ЕС, в НАП раб<strong>от</strong>ятсл<strong>е</strong>дн<strong>и</strong>т<strong>е</strong> <strong>и</strong>нформац<strong>и</strong>онн<strong>и</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong>:• Информац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма VIES <strong>за</strong> обм<strong>е</strong>н <strong>на</strong> данн<strong>и</strong> по ДДС с ЕС;• Пр<strong>и</strong>лож<strong>е</strong>н<strong>и</strong><strong>е</strong> VoeS, обслужващо д<strong>е</strong>йност<strong>и</strong>т<strong>е</strong> по адм<strong>и</strong>н<strong>и</strong>стр<strong>и</strong>ран<strong>е</strong> <strong>на</strong>ДДС върху <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong> дълж<strong>и</strong>м<strong>и</strong> <strong>от</strong> л<strong>и</strong>ца, ко<strong>и</strong>то са <strong>и</strong>звън ЕС;• С<strong>и</strong>ст<strong>е</strong>ма ИНТРАСТАТ <strong>за</strong> пр<strong>и</strong><strong>е</strong>м <strong>на</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> по ИНТРАСТАТ;• С<strong>и</strong>ст<strong>е</strong>ма e-Saving <strong>за</strong> автомат<strong>и</strong>ч<strong>е</strong>н обм<strong>е</strong>н <strong>на</strong> <strong>и</strong>нформац<strong>и</strong>я <strong>на</strong> доход<strong>и</strong><strong>от</strong> сп<strong>е</strong>стяван<strong>и</strong>я под формата <strong>на</strong> л<strong>и</strong>хв<strong>е</strong>н<strong>и</strong> плащан<strong>и</strong>я.Изград<strong>е</strong>н <strong>е</strong> компл<strong>е</strong>кс <strong>от</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong>, включващ <strong>е</strong>д<strong>и</strong>н<strong>е</strong>нпортал <strong>и</strong> р<strong>е</strong>г<strong>и</strong>стър <strong>за</strong> достъп <strong>на</strong> л<strong>и</strong>цата до <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong> <strong>на</strong> НАП,4
чр<strong>е</strong>з който са достъпн<strong>и</strong> <strong>е</strong>дн<strong>и</strong> <strong>от</strong> <strong>на</strong>й-<strong>и</strong>зползван<strong>и</strong>т<strong>е</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong>пр<strong>е</strong>доставян<strong>и</strong> <strong>от</strong> държав<strong>на</strong>та адм<strong>и</strong>н<strong>и</strong>страц<strong>и</strong>я:• пр<strong>и</strong><strong>е</strong>м <strong>на</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> <strong>и</strong> дн<strong>е</strong>вн<strong>и</strong>ц<strong>и</strong> по ЗДДС, включ<strong>и</strong>т<strong>е</strong>лно VIESд<strong>е</strong>кларац<strong>и</strong><strong>и</strong>;• пр<strong>и</strong><strong>е</strong>м <strong>на</strong> год<strong>и</strong>шн<strong>и</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> <strong>за</strong> облаган<strong>е</strong> доход<strong>и</strong>т<strong>е</strong> <strong>на</strong> ф<strong>и</strong>з<strong>и</strong>ч<strong>е</strong>ск<strong>и</strong>л<strong>и</strong>ца <strong>и</strong> корпорат<strong>и</strong>вно облаган<strong>е</strong> <strong>на</strong> юр<strong>и</strong>д<strong>и</strong>ч<strong>е</strong>ск<strong>и</strong> л<strong>и</strong>ца;• подаван<strong>е</strong> <strong>на</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> по ос<strong>и</strong>гуряван<strong>е</strong>то (обр.1, обр.3 <strong>и</strong> обр.6);• подаван<strong>е</strong> <strong>на</strong> ИНТРАСТАТ д<strong>е</strong>кларац<strong>и</strong><strong>и</strong>;• плащан<strong>е</strong> <strong>на</strong> данъчн<strong>и</strong> <strong>и</strong> <strong>за</strong>дълж<strong>и</strong>т<strong>е</strong>лн<strong>и</strong> ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>лн<strong>и</strong> вноск<strong>и</strong> поИнт<strong>е</strong>рн<strong>е</strong>т;• подаван<strong>е</strong> <strong>на</strong> данн<strong>и</strong> <strong>за</strong> <strong>и</strong>звърш<strong>е</strong>н<strong>и</strong>т<strong>е</strong> плащан<strong>и</strong>я по см<strong>е</strong>тк<strong>и</strong> <strong>на</strong> НАП <strong>от</strong>търговск<strong>и</strong>т<strong>е</strong> банк<strong>и</strong> <strong>и</strong> друг<strong>и</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong>.Най–ч<strong>е</strong>сто с<strong>е</strong> <strong>и</strong>зползва пр<strong>и</strong><strong>е</strong>мът <strong>на</strong> дн<strong>е</strong>вн<strong>и</strong>ц<strong>и</strong> <strong>и</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> поЗДДС. Вс<strong>и</strong>чк<strong>и</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> б<strong>е</strong>л<strong>е</strong>жат трай<strong>на</strong> възходяща т<strong>е</strong>нд<strong>е</strong>нц<strong>и</strong>я<strong>на</strong> <strong>и</strong>зползван<strong>е</strong> <strong>и</strong> пр<strong>и</strong><strong>е</strong>мств<strong>е</strong>ност, като <strong>е</strong>ф<strong>е</strong>кт <strong>от</strong> тях са сп<strong>е</strong>ст<strong>е</strong>н<strong>и</strong> р<strong>е</strong>сурс<strong>и</strong> <strong>на</strong>кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>и</strong> адм<strong>и</strong>н<strong>и</strong>страц<strong>и</strong>ята, <strong>на</strong>д<strong>е</strong>ждност <strong>на</strong> <strong>и</strong>нформац<strong>и</strong>ята <strong>и</strong>достъпност <strong>за</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong>.За пр<strong>и</strong>носа <strong>на</strong> НАП като аг<strong>е</strong>нц<strong>и</strong>я, пр<strong>е</strong>доставяща <strong>и</strong> разв<strong>и</strong>ваща<strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> <strong>за</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong>, НАП <strong>е</strong> <strong>на</strong>град<strong>е</strong><strong>на</strong> пр<strong>е</strong>з 2008 г. с<strong>на</strong>градата <strong>на</strong> МДААР <strong>за</strong> <strong>на</strong>й-добр<strong>и</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> <strong>и</strong> <strong>и</strong>новат<strong>и</strong>вн<strong>и</strong>р<strong>е</strong>ш<strong>е</strong>н<strong>и</strong>я <strong>и</strong> <strong>за</strong> подобряван<strong>е</strong> <strong>на</strong> комун<strong>и</strong>кац<strong>и</strong>ята м<strong>е</strong>жду б<strong>и</strong>зн<strong>е</strong>са <strong>и</strong> данъч<strong>на</strong>таадм<strong>и</strong>н<strong>и</strong>страц<strong>и</strong>я чр<strong>е</strong>з във<strong>е</strong>ждан<strong>е</strong> <strong>на</strong> с<strong>е</strong>р<strong>и</strong>я <strong>от</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> <strong>на</strong>Българската стопанска камара. НАП с<strong>е</strong> утвърд<strong>и</strong> като л<strong>и</strong>д<strong>е</strong>р в стра<strong>на</strong>та вобластта <strong>на</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong> пр<strong>е</strong>доставян<strong>и</strong> <strong>от</strong> държав<strong>на</strong>адм<strong>и</strong>н<strong>и</strong>страц<strong>и</strong>яВ помощ <strong>на</strong> попълван<strong>е</strong>то <strong>на</strong> год<strong>и</strong>шн<strong>и</strong>т<strong>е</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong> <strong>за</strong> облаган<strong>е</strong> сподоходн<strong>и</strong> данъц<strong>и</strong>, <strong>за</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> НАП <strong>е</strong> <strong>и</strong>зг<strong>от</strong>в<strong>е</strong>н <strong>и</strong> с<strong>е</strong> разпространява<strong>е</strong>л<strong>е</strong>ктрон<strong>е</strong>н формуляр <strong>на</strong> д<strong>е</strong>кларац<strong>и</strong><strong>и</strong>т<strong>е</strong>, в който <strong>и</strong>нформац<strong>и</strong>ята с<strong>е</strong> код<strong>и</strong>рапр<strong>и</strong> разп<strong>е</strong>чатван<strong>е</strong> чр<strong>е</strong>з бар-код <strong>и</strong> позволява по-бърз<strong>от</strong>о обраб<strong>от</strong>ван<strong>е</strong> вНАП чр<strong>е</strong>з разч<strong>и</strong>тан<strong>е</strong> <strong>на</strong> структур<strong>и</strong>ра<strong>на</strong> <strong>и</strong>нформац<strong>и</strong>я.Към компл<strong>е</strong>кса <strong>от</strong> пр<strong>е</strong>доставян<strong>и</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> <strong>и</strong> във връзка сПла<strong>на</strong> <strong>за</strong> д<strong>е</strong>йств<strong>и</strong><strong>е</strong> по пока<strong>за</strong>т<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>за</strong> <strong>на</strong>пр<strong>е</strong>дъка в областта <strong>на</strong>съд<strong>е</strong>б<strong>на</strong>та р<strong>е</strong>форма, борбата с корупц<strong>и</strong>ята <strong>и</strong> орган<strong>и</strong>з<strong>и</strong>ра<strong>на</strong>та пр<strong>е</strong>стъпност<strong>за</strong> 2009 год<strong>и</strong><strong>на</strong>, пр<strong>и</strong><strong>е</strong>т с р<strong>е</strong>ш<strong>е</strong>н<strong>и</strong><strong>е</strong> №149/13.03.2009 г. <strong>на</strong> М<strong>и</strong>н<strong>и</strong>ст<strong>е</strong>рск<strong>и</strong>съв<strong>е</strong>т, в НАП <strong>е</strong> разраб<strong>от</strong><strong>е</strong><strong>на</strong> услуга <strong>за</strong> ув<strong>е</strong>домяван<strong>е</strong> <strong>за</strong> правата <strong>и</strong><strong>за</strong>дълж<strong>е</strong>н<strong>и</strong>ята <strong>на</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> аг<strong>е</strong>нц<strong>и</strong>ята чр<strong>е</strong>з SMS съобщ<strong>е</strong>н<strong>и</strong>я.Изград<strong>е</strong>н <strong>е</strong> автомат<strong>и</strong>з<strong>и</strong>ран обм<strong>е</strong>н <strong>на</strong> данн<strong>и</strong> с множ<strong>е</strong>ство външн<strong>и</strong><strong>и</strong>нст<strong>и</strong>туц<strong>и</strong><strong>и</strong> <strong>и</strong> т<strong>е</strong>хн<strong>и</strong>т<strong>е</strong> <strong>и</strong>нформац<strong>и</strong>онн<strong>и</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong>, като основн<strong>и</strong>т<strong>е</strong> са:Нац<strong>и</strong>о<strong>на</strong>лн<strong>и</strong>я ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>е</strong>н <strong>и</strong>нст<strong>и</strong>тут; Нац<strong>и</strong>о<strong>на</strong>л<strong>на</strong> здравно-ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>на</strong>каса, Аг<strong>е</strong>нц<strong>и</strong>я по вп<strong>и</strong>сван<strong>и</strong>ята, Д<strong>и</strong>р<strong>е</strong>кц<strong>и</strong>я „Гражданска р<strong>е</strong>г<strong>и</strong>страц<strong>и</strong>я <strong>и</strong>адм<strong>и</strong>н<strong>и</strong>страт<strong>и</strong>вно обслужван<strong>е</strong>”, търговск<strong>и</strong>т<strong>е</strong> банк<strong>и</strong>, Българск<strong>и</strong> пощ<strong>и</strong> АД <strong>и</strong>др.Сл<strong>е</strong>двайк<strong>и</strong> пол<strong>и</strong>т<strong>и</strong>ката <strong>за</strong> пр<strong>е</strong>длаган<strong>е</strong> <strong>на</strong> <strong>е</strong>д<strong>и</strong>нн<strong>и</strong> р<strong>е</strong>ш<strong>е</strong>н<strong>и</strong>я <strong>и</strong>м<strong>и</strong>н<strong>и</strong>м<strong>и</strong>з<strong>и</strong>ран<strong>е</strong> <strong>на</strong> разход<strong>и</strong>т<strong>е</strong>, в вс<strong>и</strong>чк<strong>и</strong> структурн<strong>и</strong> зв<strong>е</strong><strong>на</strong> <strong>на</strong> НАП с<strong>е</strong>5
вн<strong>е</strong>др<strong>и</strong> <strong>е</strong>д<strong>и</strong>н<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> д<strong>е</strong>ловодство <strong>и</strong> <strong>е</strong>л<strong>е</strong>ктрон<strong>е</strong>н докум<strong>е</strong>нтообор<strong>от</strong>“Арх<strong>и</strong>м<strong>е</strong>д” <strong>и</strong> <strong>е</strong>д<strong>и</strong>н<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> ф<strong>и</strong><strong>на</strong>нсово управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> основата <strong>на</strong>SAP R/3.Във връзка със сключ<strong>е</strong>но споразум<strong>е</strong>н<strong>и</strong><strong>е</strong> м<strong>е</strong>жду НАП <strong>и</strong> НСОРБ,<strong>е</strong>к<strong>и</strong>път <strong>на</strong> аг<strong>е</strong>нц<strong>и</strong>ята пр<strong>е</strong>доставя, актуал<strong>и</strong>з<strong>и</strong>ра <strong>и</strong> поддържа програмн<strong>и</strong>т<strong>е</strong>продукт<strong>и</strong> <strong>за</strong> адм<strong>и</strong>н<strong>и</strong>стр<strong>и</strong>ран<strong>е</strong> <strong>на</strong> м<strong>е</strong>стн<strong>и</strong> данъц<strong>и</strong> <strong>и</strong> такс<strong>и</strong> <strong>от</strong> общ<strong>и</strong>нск<strong>и</strong>т<strong>е</strong>адм<strong>и</strong>н<strong>и</strong>страц<strong>и</strong><strong>и</strong>, включ<strong>и</strong>т<strong>е</strong>лно <strong>за</strong> ц<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong> <strong>и</strong>зпращан<strong>е</strong> <strong>на</strong> год<strong>и</strong>шн<strong>и</strong>съобщ<strong>е</strong>н<strong>и</strong>я <strong>за</strong> дълж<strong>и</strong>м<strong>и</strong>т<strong>е</strong> данък върху н<strong>е</strong>дв<strong>и</strong>ж<strong>и</strong>м<strong>и</strong>т<strong>е</strong> <strong>и</strong>м<strong>от</strong><strong>и</strong> <strong>и</strong> такса б<strong>и</strong>тов<strong>и</strong><strong>от</strong>падъц<strong>и</strong> до л<strong>и</strong>цата.Във връзка с <strong>и</strong>зпълн<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> Зако<strong>на</strong> <strong>за</strong> <strong>за</strong>щ<strong>и</strong>та <strong>на</strong> клас<strong>и</strong>ф<strong>и</strong>ц<strong>и</strong>ра<strong>на</strong>та<strong>и</strong>нформац<strong>и</strong>я, в НАП <strong>е</strong> <strong>и</strong>зград<strong>е</strong>н <strong>и</strong> с<strong>е</strong>рт<strong>и</strong>ф<strong>и</strong>ц<strong>и</strong>ран <strong>от</strong> ДАНС „Сп<strong>е</strong>ц<strong>и</strong>ал<strong>е</strong>нр<strong>е</strong>г<strong>и</strong>стър” <strong>за</strong> обраб<strong>от</strong>ка <strong>на</strong> данн<strong>и</strong>т<strong>е</strong> <strong>за</strong> л<strong>и</strong>цата, попадащ<strong>и</strong> в обхвата <strong>на</strong>Сп<strong>е</strong>ц<strong>и</strong>алн<strong>и</strong>я р<strong>е</strong>г<strong>и</strong>стър.За ц<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong> вн<strong>е</strong>дряван<strong>е</strong>то <strong>и</strong> разв<strong>и</strong>т<strong>и</strong><strong>е</strong>то <strong>на</strong> нов<strong>и</strong> програмн<strong>и</strong>продукт<strong>и</strong> НАП <strong>и</strong>зград<strong>и</strong> <strong>и</strong>зч<strong>и</strong>сл<strong>и</strong>т<strong>е</strong>л<strong>е</strong>н ц<strong>е</strong>нтър <strong>от</strong>говарящ <strong>на</strong> вс<strong>и</strong>чк<strong>и</strong>съвр<strong>е</strong>м<strong>е</strong>нн<strong>и</strong> стандарт<strong>и</strong>. Достав<strong>е</strong>н<strong>и</strong> са 8 мощн<strong>и</strong> сървъра (IBM p570)раб<strong>от</strong><strong>е</strong>щ<strong>и</strong> с оп<strong>е</strong>рац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма UNIX – AIX5, свър<strong>за</strong>н<strong>и</strong> с два стор<strong>и</strong>джмас<strong>и</strong>ва по 15 ТВ <strong>и</strong> л<strong>е</strong>нтова б<strong>и</strong>бл<strong>и</strong><strong>от</strong><strong>е</strong>ка <strong>за</strong> Backup. Софту<strong>е</strong>рът <strong>за</strong> Ба<strong>за</strong>таданн<strong>и</strong> <strong>е</strong> Oracle. Във всяка т<strong>е</strong>р<strong>и</strong>тор<strong>и</strong>ал<strong>на</strong> д<strong>и</strong>р<strong>е</strong>кц<strong>и</strong>я <strong>е</strong> достав<strong>е</strong>н шкаф сбл<strong>е</strong>йд сървър<strong>и</strong> <strong>и</strong> д<strong>и</strong>сков мас<strong>и</strong>в EVA 300. Подм<strong>е</strong>н<strong>е</strong>н<strong>и</strong> са п<strong>е</strong>рсо<strong>на</strong>лн<strong>и</strong>т<strong>е</strong>компютр<strong>и</strong> във вс<strong>и</strong>чк<strong>и</strong> ТД <strong>и</strong> в мом<strong>е</strong>нта НАП разполага със съвр<strong>е</strong>м<strong>е</strong>н<strong>на</strong>т<strong>е</strong>хн<strong>и</strong>ка, <strong>от</strong>говаряща <strong>на</strong> т<strong>е</strong>хнолог<strong>и</strong>чн<strong>и</strong>т<strong>е</strong> <strong>и</strong>з<strong>и</strong>скван<strong>и</strong>я <strong>на</strong> програмн<strong>и</strong>т<strong>е</strong>продукт<strong>и</strong>. Достав<strong>е</strong>н<strong>и</strong> са пр<strong>е</strong>нос<strong>и</strong>м<strong>и</strong> компютр<strong>и</strong> <strong>за</strong> нужд<strong>и</strong>т<strong>е</strong> <strong>на</strong>р<strong>е</strong>в<strong>и</strong>з<strong>и</strong>онн<strong>и</strong>т<strong>е</strong> <strong>е</strong>к<strong>и</strong>п<strong>и</strong>. Пр<strong>е</strong>з 2008 г. във връзка с об<strong>е</strong>зп<strong>е</strong>чаван<strong>е</strong> <strong>на</strong>раб<strong>от</strong>оспособността <strong>на</strong> нов<strong>и</strong>т<strong>е</strong> <strong>и</strong>нформац<strong>и</strong>онн<strong>и</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong> в НАП, б<strong>е</strong>ув<strong>е</strong>л<strong>и</strong>ч<strong>е</strong>н капац<strong>и</strong>т<strong>е</strong>тът <strong>на</strong> комун<strong>и</strong>кац<strong>и</strong>онн<strong>и</strong>т<strong>е</strong> ка<strong>на</strong>л<strong>и</strong> м<strong>е</strong>ждут<strong>е</strong>р<strong>и</strong>тор<strong>и</strong>алн<strong>и</strong>т<strong>е</strong> д<strong>и</strong>р<strong>е</strong>кц<strong>и</strong><strong>и</strong> <strong>и</strong> ц<strong>е</strong>нтрално управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> НАП. Направ<strong>е</strong>н <strong>е</strong>ъпгр<strong>е</strong>йд <strong>на</strong> д<strong>и</strong>сков<strong>и</strong>т<strong>е</strong> мас<strong>и</strong>в<strong>и</strong> в ЦУ с ц<strong>е</strong>л пов<strong>и</strong>шаван<strong>е</strong> <strong>на</strong> с<strong>и</strong>гурността <strong>на</strong><strong>и</strong>нформац<strong>и</strong>ята <strong>и</strong> н<strong>е</strong>йн<strong>от</strong>о по-добро управл<strong>е</strong>н<strong>и</strong><strong>е</strong>.Като част <strong>от</strong> пол<strong>и</strong>т<strong>и</strong>ката <strong>на</strong> НАП <strong>за</strong> продължаващо усъвърш<strong>е</strong>нстван<strong>е</strong><strong>на</strong> ИТ <strong>и</strong>нфраструктурата, <strong>е</strong> <strong>и</strong>зград<strong>е</strong>н първ<strong>и</strong> <strong>е</strong>тап <strong>на</strong> ц<strong>е</strong>нтрал<strong>и</strong>з<strong>и</strong>ра<strong>на</strong>акт<strong>и</strong>в<strong>на</strong> д<strong>и</strong>р<strong>е</strong>ктор<strong>и</strong>я <strong>за</strong> пр<strong>и</strong>лаган<strong>е</strong> <strong>на</strong> <strong>е</strong>д<strong>и</strong>нн<strong>и</strong> пол<strong>и</strong>т<strong>и</strong>к<strong>и</strong> <strong>на</strong> раб<strong>от</strong>н<strong>и</strong>т<strong>е</strong>станц<strong>и</strong><strong>и</strong> в аг<strong>е</strong>нц<strong>и</strong>ята, както <strong>и</strong> управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> достъп до <strong>е</strong>д<strong>и</strong>нн<strong>и</strong> ИТ <strong>услуг<strong>и</strong></strong><strong>за</strong> вс<strong>и</strong>чк<strong>и</strong> служ<strong>и</strong>т<strong>е</strong>л<strong>и</strong> <strong>на</strong> аг<strong>е</strong>нц<strong>и</strong>ята.За обслужван<strong>е</strong> <strong>на</strong> служ<strong>и</strong>т<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong> НАП пр<strong>и</strong> възн<strong>и</strong>кван<strong>е</strong> <strong>на</strong> пробл<strong>е</strong>м<strong>и</strong><strong>и</strong> <strong>и</strong>нц<strong>и</strong>д<strong>е</strong>нт<strong>и</strong> пр<strong>и</strong> <strong>и</strong>зползван<strong>е</strong> <strong>на</strong> <strong>и</strong>нформац<strong>и</strong>онн<strong>и</strong>т<strong>е</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong> <strong>и</strong> т<strong>е</strong>хнолог<strong>и</strong><strong>и</strong><strong>е</strong> вн<strong>е</strong>др<strong>е</strong><strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> HelpDesk във вс<strong>и</strong>чк<strong>и</strong> структур<strong>и</strong> <strong>на</strong> НАП.Допълн<strong>и</strong>т<strong>е</strong>лно към компл<strong>е</strong>кса <strong>от</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> с<strong>е</strong> вн<strong>е</strong>др<strong>и</strong>ха<strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> <strong>за</strong> пр<strong>е</strong>доставян<strong>е</strong> <strong>на</strong> данъчно–ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>на</strong><strong>и</strong>нформац<strong>и</strong>я <strong>за</strong> <strong>за</strong>дълж<strong>и</strong>т<strong>е</strong>лн<strong>от</strong>о здравно ос<strong>и</strong>гуряван<strong>е</strong>, <strong>е</strong>л<strong>е</strong>ктрон<strong>е</strong>нздравно-ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>е</strong>н калкулатор, ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>лн<strong>и</strong>я доход по данн<strong>и</strong> <strong>за</strong>ос<strong>и</strong>гур<strong>е</strong>н<strong>от</strong>о л<strong>и</strong>ц<strong>е</strong>, достъп <strong>на</strong> <strong>за</strong>дълж<strong>е</strong>н<strong>и</strong>т<strong>е</strong> л<strong>и</strong>ца до <strong>и</strong>нформац<strong>и</strong>я вданъчно-ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>л<strong>на</strong>та см<strong>е</strong>тка <strong>и</strong> справка <strong>за</strong> актуално състоян<strong>и</strong><strong>е</strong> <strong>на</strong>трудов<strong>и</strong> договор<strong>и</strong>. Пр<strong>е</strong>дсто<strong>и</strong> вн<strong>е</strong>дряван<strong>е</strong>то <strong>и</strong> пр<strong>е</strong>доставян<strong>е</strong>то <strong>на</strong>6
<strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong> <strong>услуг<strong>и</strong></strong> чр<strong>е</strong>з нов ка<strong>на</strong>л <strong>за</strong> достъп – ПИК (п<strong>е</strong>рсо<strong>на</strong>л<strong>е</strong>н<strong>и</strong>д<strong>е</strong>нт<strong>и</strong>ф<strong>и</strong>кац<strong>и</strong>он<strong>е</strong>н код).В <strong>от</strong>говор <strong>на</strong> <strong>и</strong>з<strong>и</strong>скван<strong>и</strong>ята <strong>и</strong> р<strong>е</strong>глам<strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> ЕК щ<strong>е</strong> бъдатос<strong>и</strong>гур<strong>е</strong>н<strong>и</strong>:1. достъп до ср<strong>е</strong>дата <strong>за</strong> обм<strong>е</strong>н <strong>на</strong> <strong>и</strong>нформац<strong>и</strong>я с ЕС <strong>за</strong> данн<strong>и</strong> <strong>за</strong>соц<strong>и</strong>алн<strong>от</strong>о ос<strong>и</strong>гуряван<strong>е</strong>;2. вн<strong>е</strong>дряван<strong>е</strong>то <strong>на</strong> <strong>и</strong>нформац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма VAT Refund, чр<strong>е</strong>з коятощ<strong>е</strong> бъд<strong>е</strong> възстановявано ДДС <strong>на</strong> л<strong>и</strong>ца <strong>от</strong> ЕС.Вн<strong>е</strong>др<strong>е</strong><strong>на</strong> <strong>е</strong> <strong>и</strong> С<strong>и</strong>ст<strong>е</strong>ма <strong>за</strong> управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> арх<strong>и</strong>в<strong>и</strong> <strong>за</strong>управл<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>на</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> дос<strong>и</strong><strong>е</strong>та <strong>на</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> НАП, <strong>и</strong>нт<strong>е</strong>гр<strong>и</strong>ра<strong>на</strong>с т<strong>е</strong>кущ<strong>и</strong>т<strong>е</strong> с<strong>и</strong>ст<strong>е</strong>м<strong>и</strong> в НАП чр<strong>е</strong>з <strong>е</strong>д<strong>и</strong>н<strong>е</strong>н портал <strong>и</strong> скан<strong>и</strong>ран<strong>е</strong> <strong>на</strong> данн<strong>и</strong>. Щ<strong>е</strong>с<strong>е</strong> ос<strong>и</strong>гур<strong>и</strong> <strong>е</strong>л<strong>е</strong>ктрон<strong>е</strong>н достъп <strong>и</strong> обм<strong>е</strong>н <strong>на</strong> данн<strong>и</strong> с Аг<strong>е</strong>нц<strong>и</strong>я М<strong>и</strong>тн<strong>и</strong>ц<strong>и</strong>.Пр<strong>и</strong>ор<strong>и</strong>т<strong>е</strong>т в <strong>и</strong>зграждан<strong>е</strong>то <strong>на</strong> <strong>и</strong>нфраструктурата <strong>е</strong> пълн<strong>от</strong>о<strong>за</strong>вършван<strong>е</strong> <strong>на</strong> Акт<strong>и</strong>в<strong>на</strong>та д<strong>и</strong>р<strong>е</strong>ктор<strong>и</strong>я във вс<strong>и</strong>чк<strong>и</strong> ТД <strong>на</strong> НАП, както <strong>и</strong>подг<strong>от</strong>овка <strong>за</strong> р<strong>е</strong>ал<strong>и</strong>з<strong>и</strong>ран<strong>е</strong> <strong>на</strong> Disaster Recovery Center пр<strong>е</strong>з 2010 г.Основ<strong>е</strong>н пр<strong>и</strong>ор<strong>и</strong>т<strong>е</strong>т <strong>е</strong> поддържан<strong>е</strong> <strong>на</strong> раб<strong>от</strong>оспособност <strong>на</strong><strong>и</strong>нфраструктурата <strong>на</strong>д 97% <strong>и</strong> добро обслужван<strong>е</strong> <strong>на</strong> крайн<strong>и</strong>т<strong>е</strong>п<strong>от</strong>р<strong>е</strong>б<strong>и</strong>т<strong>е</strong>л<strong>и</strong>.Информац<strong>и</strong>онн<strong>и</strong>я ц<strong>е</strong>нтър <strong>на</strong> НАП <strong>е</strong>ф<strong>е</strong>кт<strong>и</strong>вно старт<strong>и</strong>ра раб<strong>от</strong>ата с<strong>и</strong> <strong>от</strong><strong>на</strong>чал<strong>от</strong>о <strong>на</strong> 2008 г. <strong>на</strong> ба<strong>за</strong> <strong>и</strong>зг<strong>от</strong>в<strong>е</strong><strong>на</strong>та „Конц<strong>е</strong>пц<strong>и</strong>я <strong>за</strong> <strong>и</strong>зграждан<strong>е</strong> <strong>на</strong>Информац<strong>и</strong>он<strong>е</strong>н ц<strong>е</strong>нтър <strong>на</strong> НАП”, включваща а<strong>на</strong>л<strong>и</strong>з <strong>и</strong> план <strong>за</strong>създаван<strong>е</strong>то <strong>на</strong> <strong>и</strong>нформац<strong>и</strong>онн<strong>и</strong>я ц<strong>е</strong>нтър.Информац<strong>и</strong>онн<strong>и</strong>ят ц<strong>е</strong>нтър <strong>на</strong> НАП раб<strong>от</strong><strong>и</strong> със сп<strong>е</strong>ц<strong>и</strong>ално <strong>и</strong>зград<strong>е</strong><strong>на</strong><strong>и</strong> адапт<strong>и</strong>ра<strong>на</strong> <strong>за</strong> нужд<strong>и</strong>т<strong>е</strong> му <strong>и</strong>нформац<strong>и</strong>он<strong>на</strong> с<strong>и</strong>ст<strong>е</strong>ма. Доставката <strong>на</strong>харду<strong>е</strong>ра, <strong>и</strong>зграждан<strong>е</strong>то <strong>и</strong> вн<strong>е</strong>дряван<strong>е</strong>то <strong>на</strong> софту<strong>е</strong>ра <strong>е</strong> ф<strong>и</strong><strong>на</strong>нс<strong>и</strong>рано <strong>от</strong>ЕС по програма ФАР. Информац<strong>и</strong>он<strong>на</strong>та с<strong>и</strong>ст<strong>е</strong>ма ос<strong>и</strong>гурява ц<strong>е</strong>л<strong>и</strong>я проц<strong>е</strong>с<strong>на</strong> раб<strong>от</strong>а: <strong>от</strong> <strong>на</strong>сочван<strong>е</strong>, пр<strong>и</strong><strong>е</strong>ман<strong>е</strong> <strong>и</strong> р<strong>е</strong>г<strong>и</strong>стр<strong>и</strong>ран<strong>е</strong> <strong>на</strong> <strong>за</strong>п<strong>и</strong>тван<strong>е</strong>то до<strong>и</strong>зг<strong>от</strong>вян<strong>е</strong>, р<strong>е</strong>г<strong>и</strong>стр<strong>и</strong>ран<strong>е</strong> <strong>и</strong> пр<strong>е</strong>доставян<strong>е</strong> <strong>на</strong> <strong>от</strong>говор <strong>на</strong> кл<strong>и</strong><strong>е</strong>нта.Основн<strong>и</strong>т<strong>е</strong> комун<strong>и</strong>кац<strong>и</strong>онн<strong>и</strong> ка<strong>на</strong>л<strong>и</strong>, по ко<strong>и</strong>то постъпват <strong>за</strong>п<strong>и</strong>тван<strong>и</strong>ята <strong>на</strong>кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>от</strong> цялата стра<strong>на</strong> към ц<strong>е</strong>нтъра са два – <strong>и</strong>нформац<strong>и</strong>онн<strong>и</strong>ятт<strong>е</strong>л<strong>е</strong>фон <strong>на</strong> НАП – 0700 18 700 <strong>и</strong> <strong>е</strong>л<strong>е</strong>ктрон<strong>на</strong>та поща <strong>на</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>яадр<strong>е</strong>с <strong>на</strong> ц<strong>е</strong>нтъра – infocenter@nra.bg. Информац<strong>и</strong>он<strong>на</strong>та с<strong>и</strong>ст<strong>е</strong>маподдържа р<strong>е</strong>г<strong>и</strong>стър <strong>на</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong>, ползвал<strong>и</strong> <strong>услуг<strong>и</strong></strong>т<strong>е</strong> <strong>на</strong> ц<strong>е</strong>нтъра;докум<strong>е</strong>нтал<strong>на</strong> ба<strong>за</strong> данн<strong>и</strong>, обхващаща нормат<strong>и</strong>в<strong>на</strong>та ур<strong>е</strong>дба, проц<strong>е</strong>дур<strong>и</strong> <strong>и</strong>докум<strong>е</strong>нт<strong>и</strong>, каса<strong>е</strong>щ<strong>и</strong> д<strong>е</strong>йността <strong>на</strong> НАП; ба<strong>за</strong> з<strong>на</strong>н<strong>и</strong>я, съдържаща<strong>и</strong>нформац<strong>и</strong>я <strong>за</strong> вс<strong>и</strong>чк<strong>и</strong> постъп<strong>и</strong>л<strong>и</strong> <strong>за</strong>п<strong>и</strong>тван<strong>и</strong>я <strong>и</strong> пр<strong>е</strong>достав<strong>е</strong>н<strong>и</strong>т<strong>е</strong> <strong>от</strong>говор<strong>и</strong>,така <strong>и</strong> сп<strong>е</strong>ц<strong>и</strong>ал<strong>е</strong>н р<strong>е</strong>г<strong>и</strong>стър <strong>за</strong> пр<strong>и</strong><strong>е</strong>ман<strong>е</strong> <strong>на</strong> с<strong>и</strong>г<strong>на</strong>л<strong>и</strong> <strong>за</strong> корупц<strong>и</strong>я, с<strong>и</strong>г<strong>на</strong>л<strong>и</strong><strong>за</strong> данъчно-ос<strong>и</strong>гур<strong>и</strong>т<strong>е</strong>лн<strong>и</strong> <strong>на</strong>руш<strong>е</strong>н<strong>и</strong>я <strong>и</strong> жалб<strong>и</strong> ср<strong>е</strong>щу д<strong>е</strong>йств<strong>и</strong>я <strong>и</strong>л<strong>и</strong>б<strong>е</strong>зд<strong>е</strong>йств<strong>и</strong>я <strong>на</strong> орган<strong>и</strong> по пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong>. Информац<strong>и</strong>он<strong>на</strong>та с<strong>и</strong>ст<strong>е</strong>ма <strong>на</strong> ИЦ<strong>на</strong> НАП позволява получаван<strong>е</strong> <strong>на</strong> автомат<strong>и</strong>з<strong>и</strong>ран<strong>и</strong> справк<strong>и</strong> <strong>и</strong> <strong>и</strong>нформац<strong>и</strong>я<strong>от</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> аг<strong>е</strong>нц<strong>и</strong>ята <strong>и</strong> пр<strong>е</strong>доставя <strong>и</strong>нформац<strong>и</strong>я <strong>за</strong> <strong>на</strong>блюд<strong>е</strong>н<strong>и</strong><strong>е</strong> <strong>и</strong>оц<strong>е</strong>нка <strong>на</strong> пока<strong>за</strong>т<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>за</strong> <strong>и</strong>зм<strong>е</strong>рван<strong>е</strong> <strong>на</strong> кач<strong>е</strong>ств<strong>от</strong>о <strong>и</strong> кол<strong>и</strong>ч<strong>е</strong>ств<strong>от</strong>о <strong>на</strong><strong>и</strong>звърш<strong>е</strong><strong>на</strong>та раб<strong>от</strong>а <strong>от</strong> вс<strong>е</strong>к<strong>и</strong> <strong>е</strong>д<strong>и</strong>н служ<strong>и</strong>т<strong>е</strong>л <strong>и</strong> <strong>от</strong> ц<strong>е</strong>нтъра като цяло. ИЦ<strong>на</strong> НАП разполага със сп<strong>е</strong>ц<strong>и</strong>ал<strong>и</strong>з<strong>и</strong>рано софту<strong>е</strong>рно пр<strong>и</strong>лож<strong>е</strong>н<strong>и</strong><strong>е</strong>7
позволяващо пров<strong>е</strong>ждан<strong>е</strong> <strong>на</strong> кампан<strong>и</strong><strong>и</strong> <strong>от</strong> <strong>и</strong>зходящ<strong>и</strong> т<strong>е</strong>л<strong>е</strong>фонн<strong>и</strong>обаждан<strong>и</strong>я към кл<strong>и</strong><strong>е</strong>нт<strong>и</strong>т<strong>е</strong> <strong>на</strong> НАП.От юл<strong>и</strong> 2008 г. <strong>е</strong> в с<strong>и</strong>ла проц<strong>е</strong>дура, р<strong>е</strong>глам<strong>е</strong>нт<strong>и</strong>раща <strong>и</strong>нформац<strong>и</strong>ята,която с<strong>е</strong> пр<strong>е</strong>доставя <strong>от</strong> ИЦ <strong>на</strong> НАП, д<strong>е</strong>йств<strong>и</strong>ята <strong>на</strong> служ<strong>и</strong>т<strong>е</strong>л<strong>и</strong>т<strong>е</strong> <strong>на</strong>ц<strong>е</strong>нтъра, пр<strong>и</strong> постъп<strong>и</strong>ло <strong>за</strong>п<strong>и</strong>тван<strong>е</strong> <strong>и</strong> <strong>и</strong>зг<strong>от</strong>вян<strong>е</strong>то <strong>на</strong> <strong>от</strong>говор, сроков<strong>е</strong>т<strong>е</strong><strong>на</strong> в<strong>за</strong><strong>и</strong>мод<strong>е</strong>йств<strong>и</strong><strong>е</strong> вътр<strong>е</strong> в НАП във връзка с <strong>и</strong>зг<strong>от</strong>вян<strong>е</strong> <strong>на</strong> <strong>от</strong>говор<strong>и</strong> <strong>и</strong><strong>от</strong>страняван<strong>е</strong> <strong>на</strong> пробл<strong>е</strong>м<strong>и</strong>, каса<strong>е</strong>щ<strong>и</strong> обслужван<strong>е</strong>то <strong>на</strong> кл<strong>и</strong><strong>е</strong>нт<strong>и</strong> <strong>и</strong>д<strong>е</strong>йността <strong>на</strong> НАП като цяло.Ел<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong> <strong>на</strong> НАП стават вс<strong>е</strong> по-пр<strong>е</strong>дпоч<strong>и</strong>тан<strong>и</strong>.Т<strong>е</strong>нд<strong>е</strong>нц<strong>и</strong><strong>и</strong>т<strong>е</strong> са много полож<strong>и</strong>т<strong>е</strong>лн<strong>и</strong> <strong>и</strong> показват, ч<strong>е</strong> б<strong>и</strong>зн<strong>е</strong>сът <strong>и</strong><strong>граждан<strong>и</strong></strong>т<strong>е</strong> вс<strong>е</strong> пов<strong>е</strong>ч<strong>е</strong> осъз<strong>на</strong>ват, ч<strong>е</strong> <strong>е</strong>л<strong>е</strong>ктронн<strong>и</strong>т<strong>е</strong> <strong>услуг<strong>и</strong></strong> п<strong>е</strong>стят вр<strong>е</strong>м<strong>е</strong> <strong>и</strong>ср<strong>е</strong>дства.ЛИТЕРАТУРАДоклад <strong>за</strong> р<strong>е</strong>зултат<strong>и</strong>т<strong>е</strong> пост<strong>и</strong>г<strong>на</strong>т<strong>и</strong> <strong>от</strong> Нац<strong>и</strong>о<strong>на</strong>л<strong>на</strong> аг<strong>е</strong>нц<strong>и</strong>я <strong>за</strong> пр<strong>и</strong>ход<strong>и</strong>т<strong>е</strong><strong>за</strong> п<strong>е</strong>р<strong>и</strong>ода 2006-2009 год<strong>и</strong><strong>на</strong>http://www.nap.bg/8
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