DEVRY BUSN 258 Week 3 Assignment
devry busn 258 week 3 assignment,devry busn 258 week 3 case study mcduffie dentistry,devry busn 258 week 3 dq engaging your customers,devry busn 258 new,busn 258 new,devry busn 258 new week 3 tutorial,busn 258 new week 3 assignment,devry busn 258 new week 3 help
devry busn 258 week 3 assignment,devry busn 258 week 3 case study mcduffie dentistry,devry busn 258 week 3 dq engaging your customers,devry busn 258 new,busn 258 new,devry busn 258 new week 3 tutorial,busn 258 new week 3 assignment,devry busn 258 new week 3 help
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>DEVRY</strong> <strong>BUSN</strong> <strong>258</strong> <strong>Week</strong> 3 <strong>Assignment</strong><br />
Check this A+ tutorial guideline at<br />
http://www.assignmentcloud.com/busn-<br />
<strong>258</strong>/busn-<strong>258</strong>-week-3-assignment<br />
For more classes visit<br />
http://www.assignmentcloud.com<br />
1. How could you improve the overall quality of telephone use in your<br />
organization? Assuming you have authority to do so, what would you do? Describe<br />
specific training you could develop. What suggestions would you have for greeting<br />
callers? What are some key phrases you would encourage all employees to use?<br />
What taboos - words and phrases you would forbid - might be useful?<br />
2. How could you develop guidelines for handling unhappy customers? Draft such a<br />
“cheat sheet” for employee reference. Make it long enough to cover most concerns<br />
but not so long that it is too complicated.<br />
3. What kinds of routine calls do your company handle most often? Describe these<br />
and offer brief guidelines (or checklists) for handling these in ways that provide<br />
excellent service.
Change language