1982 11 26 1

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26th Nowonrbere 7982,
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I felt it might be useful to publicise Bromley Health Authority
Aclministrative Procedure i'lo" ?, as I felt everyoite concerned- lvj-th the care of
our patieirts shoul-d be a.vrare of tiie channels through r,;hich staff can communicate
if for anJ/ reason th.e.,. o-o not feel able -,,o discuss problems that come thej.r way
i*itir their immed-iate head-s of depa,tmenis.
sectgq,:!c1nli}:F_!la-!!r
1. A member of staff xho wishes to nake a sug5lesti.on or complaint on behalf of,
or j-n the interests of, paticnts r,'aoulci ci.o so in writing to his/rer IIead of
Department or to a morr) sen-i ,.;l: r:ifrcer il:risfrer profession, or to the
Sector Adninistrator"
2o The Head- of Depa-rtment cr'-the n'rrre se.:i.or ofiicer in the employeets professi.on
shorild cr,dirise the Sector ricirnirrj.sLlaror oi ii.e receipt of such a complaint,
and su1,,rd':quentL:r of the outcone oi tceir irrvestipaticns in-Lothe matter.
The Sci:to:: Arin.lnis{;rator will inforr:i tr.e -ssistant iri'etrict :Gministrator
(OperationaJ" Idanagerirent ) immecli-aie1-"- 1.1r-.=n :e :tas been aclvi sed of a cornplaint
or when a complaint is referred to nin :n the first instance by the member
of staff"
3. iilternativel;,r, :-f a rnember of staff leels ihlt tn;r. are good reasons for
doing so he rflay:-
c l,lake the complaint to the Secr':-bar-i of ihe Drstrict Health Authority,
0R b. Seek the advice of the Conrn;::it;' iiealtn Council"
OR c" Ash the Health Scrvice Cornissroner to inrresti3ate tl:Le matter.
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THE CSSD CIIPBoARD oi,I .IomIs6TIiFilIE-il-gE },10]IED To Jus}mR I,IIFD FRoI,{
TITJnSIAY, 25TH NoVEIIBER, 1932"
f n-Servi "u Pr"]4fe_= (lqtl!: i.lanagemegL-Training Th
"g) 1 be shown at 1.1) p.m. in
theGeereCentreon}'{onday,-2t!@l,fo11or,red.bydiscussion.Particu1ar1y
for recently joinea/appoinied'Ei:.nea starr.
i"led. lst December T.V" video presentation by Messrs. Merck Ltd" fti\:r-bi
Depressant Drugs?f at 1.15 p.m" in Geere Centre"
Geei:e Centre lviI1 be closed from 2nd D.:cember for cleaning.
Pa'tholoqy Lab"
I''{rs" I{. Butterworth l+i.11 be on annual leave 23rd. - 26th ltlovcmber inc,
Demol ition Recommenrlati.on
The l{ospitai l1a::agcrneirt Tearn a3rccd o:r i',iond.a;,. last to recornme:rd to the
District l,{anagernent Team the Cemolltion of whet used. to be ca11ed. U:rw-in War,1,
and nrore recenti-y has beon used as York arrd Zachar;r Dayroon. This is irr
ad"d.j.tion to the renoval of the old. Cottage 1itreird, aircl demolition of this is held
up through lack of necessary finance.
Sectcl,rcimr:.l1sl::aior
P:rtients I Entert:,inment
On Saturday, 27th November, L982, the Junior Child.rens Theatre from Srtton
College will be preseirting their pre-Cliristmas sliow, the Piecl Piper of Hamlin,
in the i.{ain l{all at 2"30p.m. Staff are asked" to encourage their paticnts to
."tt eirC.