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SECRETARY: Hello.<br />
CALLER: Hello. Could I talk to Mrs<br />
Jenkins please?<br />
SECRETARY: I am sorry, but she is not<br />
available right now. Who is calling<br />
please?<br />
CALLER: This is John Smith, from<br />
Suppliers Ltd. Do you know what time<br />
she’ll be back?<br />
SECRETARY: She told me she would be<br />
back by 4 o’clock. Could I take a<br />
message?<br />
CALLER: Yes. I am calling to arrange the details for the meeting in Serres this<br />
weekend. Could she call me back as soon as possibe please?<br />
SECRETARY: Of course sir. Can I take your number please?<br />
CALLER: Yes, its 054-537-9008.<br />
SECRETARY: And could you spell your surname please?<br />
CALLER: Yes, it’s Smith, S-M-I-T-H.<br />
SECRETARY: I’ll right. I’ll tell her you called.<br />
CALLER: Thanks a lot. Bye.<br />
SECRETARY: Goodbye.<br />
Now, fill in the relevant information in the boxes below:<br />
Caller ID Caller tel. number Reason for calling Actions<br />
16
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