UKWA Warehouse Supervisor CPC

UKWA WAREHOUSE SUPERVISOR CPC
Designed to complement the UKWA
Warehouse Manager CPC programme,
this programme is for Supervisors and
Team Leaders in the Warehouse sector.
This course covers the key skills the
Supervisor will need to build on their
technical competence in warehouse
operations, leadership and
management. The objective of the
programme is to increase the level of
expertise for Warehouse Shift
Supervisors and Team Leaders through
developing their knowledge, awareness
and competence.
With our process of continuous
assessment, there are no
examinations to complete.
The programme covers the following
areas:
Warehouse Operations
Leadership and Management
Customer Service skills
COURSE CONTENT
Draw up a plan for the daily receipt
and storage of in-bound goods
Allocate labour and other
resources on a daily basis in
relation to this plan
Draw up a plan for the daily order
picking and dispatch operations
Allocate labour and resource
requirements in relationship to this
plan
Understand the principles of
leadership and management
Describe the attributes and skills
required by an effective leader
Describe how you could improve
your team, individual and task
performance
Understand how to manage people
in the work place
Understand the customer service
cycle and your role within it
Describe the different stages of the
customer service cycle and your
role within it
Understand how to create a lasting
impression and enhance the
customer service experience
How Will I Study?
Students progress through the course by
Continuous Assessment. Our instructors
are available office hours GMT to advise
with studies and to answer any queries,
and outside these hours with prior notice.
Students can also attend two optional
workshops at our offices in Coalville,
Leicestershire, these workshops are run
periodically. The course can also be run
as a fast-track, 5 day option at your place
of work.
Course Fees
The course fee is £1,275.00 for UKWA
members and £1,425.00 for non-UKWA
members.
Web:
www.logisticslearningalliance.com
Email:
enquiry@logisticslearningalliance.com
Skype:
Admin_lla