CMGT 556 Week 5 Individual Assignment Managing Customer-Driven Process Improvement
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<strong>CMGT</strong> <strong>556</strong> <strong>Week</strong> 5 <strong>Individual</strong> <strong>Assignment</strong> <strong>Managing</strong> <strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong><br />
<strong>Improvement</strong><br />
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<strong>Assignment</strong> Preparation<br />
Activities include completing the Skillsoft courses, independent student reading, and research.<br />
Complete the following Skillsoft courses:<br />
<strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong> <strong>Improvement</strong>: Basic Framework<br />
<strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong> <strong>Improvement</strong>: Identifying <strong>Customer</strong> Needs<br />
<strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong> <strong>Improvement</strong>: From <strong>Customer</strong> Needs to <strong>Process</strong> Requirements<br />
<strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong> <strong>Improvement</strong>: Mapping and Measuring <strong>Process</strong>es<br />
<strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong> <strong>Improvement</strong>: Analyzing <strong>Process</strong> Problems<br />
<strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong> <strong>Improvement</strong>: Identifying <strong>Improvement</strong> Ideas and Solutions<br />
<strong>Customer</strong>-<strong>Driven</strong> <strong>Process</strong> <strong>Improvement</strong>: Implementing and Maintaining <strong>Improvement</strong>s<br />
<strong>Assignment</strong><br />
Write a 2- to 3-page paper or develop a Microsoft® PowerPoint® presentation to use that<br />
information to present how the various aspects of customer-driven business involves and affects<br />
SCM, CRM, and ERP systems.
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