Infographic informs how to Boost your Contact Center Performance through Gamification
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<strong>Infographic</strong> <strong>informs</strong> <strong>how</strong> <strong>to</strong> <strong>Boost</strong> <strong>your</strong> <strong>Contact</strong><br />
<strong>Center</strong> <strong>Performance</strong> <strong>through</strong> <strong>Gamification</strong><br />
London, UK, 12 March 2019 -- Do you want <strong>to</strong> read <strong>how</strong> <strong>to</strong> increase <strong>your</strong> contact<br />
center motivation levels and performance using <strong>Gamification</strong>? Industry insights s<strong>how</strong><br />
us that staff engagement is a genuine problem. A challenge with real costs associated<br />
with it. The bright side is the fact that fixing this issue also has the potential <strong>to</strong> drive<br />
<strong>your</strong> profits, lower <strong>your</strong> costs and improve cus<strong>to</strong>mer retention. Just <strong>how</strong> do you keep<br />
<strong>your</strong> employees focused on their targets? What benefits can we get from using<br />
gamification inside our contact centers?<br />
Mambo Solutions have published a great infographic focused on increasing <strong>your</strong><br />
contact center motivation levels and performance using <strong>Gamification</strong>. Read <strong>how</strong><br />
engaged <strong>your</strong> contact center agents are. It is estimated that 82% of cus<strong>to</strong>mers decide<br />
<strong>to</strong> discontinue doing business with a company that provides substandard cus<strong>to</strong>mer<br />
service. The infographic also <strong>informs</strong> why it is important <strong>to</strong> motivate <strong>your</strong> agents. In<br />
fact, a study revealed companies that put in the effort <strong>to</strong> take their cus<strong>to</strong>mer<br />
experience from average <strong>to</strong> awesome see a 30-50% increase in cus<strong>to</strong>mer retention.<br />
What is more, the infographic reveals the reasons for boosting the motivation of <strong>your</strong><br />
agents including performance recognition and corporate values. The infographic also<br />
explains <strong>how</strong> gamification can help you and why you should use gamification in <strong>your</strong><br />
contact center.<br />
About Mambo Solutions Ltd.: Mambo is the leading on-premise gamification<br />
software provider. Mambo’s platform has finally democratized gamification and made<br />
it available <strong>to</strong> companies of all sizes. Use gamification <strong>to</strong> drive employee engagement,<br />
stimulate cus<strong>to</strong>mer loyalty, and increase adoption of <strong>your</strong> e-learning and training<br />
initiatives.<br />
<strong>Contact</strong>:<br />
Name: Alessandro Giannone<br />
Mambo Solutions Ltd.<br />
Dal<strong>to</strong>n House,<br />
60 Windsor Avenue, SW19 2RR<br />
London, UK<br />
Phone: +44 208 123 3879<br />
contact@mambo.io<br />
https://mambo.io/
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