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Age Concern – Balanced <strong>Scorecard</strong><br />
Business Strategy<br />
Mission – The provider of choice, helping you live well and age well now and forever<br />
Vision – Helping people to live well and age well.<br />
Values – Adaptable, Compassionate, Honourable, Progressive, Enterprising, Exploring, Outrageous<br />
STRATEGIC<br />
PRINCIPLES<br />
Increase revenue, acquisitions and<br />
profile via provision and growth.<br />
Deliver high quality added value services<br />
whilst emphasizing the customer<br />
experience and increasing awareness as<br />
industry leader.<br />
To improve staff’s quality of working life and<br />
core business productivity by increasing<br />
employee expertise, optimising technology,<br />
improving internal efficiency and reducing<br />
costs, whilst keeping the business safe and<br />
legislatively compliant.<br />
FINANCE<br />
CUSTOMER<br />
INTERNAL<br />
BUSINESS<br />
PROCESSES<br />
BUSINESS DEVELOPMENT<br />
SERVICES<br />
OPERATIONS &<br />
ASSURANCE<br />
LEARNING AND<br />
GROWTH<br />
ENGAGED LEADERSHIP – INTERACTIVE COMMUNICATIONS<br />
01772 552850<br />
www.ageisjustanumber.org.uk Charity No. 1130384. Company No. 6841314
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