Application for compensation and refunds after train delays

Application for compensation and
refunds after train delays
Dear customers,
We regret any inconvenience caused by delay or cancellation of trains. We apologise for this and offer you compensation according to our
fare regulations pursuant to the directive on Passengers’ Rights (Directive (EC) no. 1371/2007).
• For a delay of 60 minutes onwards you will receive compensation to the amount of 25 %, and from 120 minutes onwards to the
amount of 50 % of the ticket price paid for the single journey including reservations and surcharges, excluding any booking fees.
You will not be entitled to receive compensation if only local trains were used (R, REX, suburban trains).
• Holders of an ÖSTERREICHcard will receive a compensation lump sum to the amount of € 20 in Second Class and € 30 in First Class after
three delays from 60 minutes onwards, maximum ten percent of the sales price of the respective ÖSTERREICHcard.
• Special provisions apply to annual tickets and international rail pass offers.
• In the event that you missed the last connection by train of the day due to a train delay, we will refund the costs you incurred by using
another public means of transport, possibly also taxi, to your destination as specified on the ticket or – if necessary – the accommodation
expenses for a mid-range hotel.
• Compensation amounts of less than € 4 will not be paid (neither by voucher nor by bank transfer).
• We will compensate you in the form of ÖBB vouchers (collectible at the ticket offices of ÖBB-Personenverkehr AG for all railway services),
bank transfer, postal order or re-crediting to the credit card that was used to pay the ticket.
• For detailed information about your rights as a passenger go to www.oebb.at/fahrgastrechte. Please consider in particular the
provisions regarding exclusion criteria and the maximum amounts of compensation in the event that you missed your last connecting
train.
Please fill in this form completely before printing it. Please note that we can process only forms that have been filled in completely and
signed.
Send the form with the originals or copies (certified copies on request) of tickets, reservations and other slips (confirmation of delays, taxicab
or hotel bills, written confirmations for input tax deduction) to the following address (postage will be refunded in the event of justified
compensation claims.):
ÖBB-Personenverkehr AG, Fahrgastrechte, Postfach 75, A-1020 Wien
[ÖBB-Personenverkehr AG, Travellers’ Rights, PO box 75, A-1020 Vienna]
This address is exclusively in charge of applications for compensation after delays and/ or train cancellations. The fact that an application is
accepted does not automatically mean you will receive compensation. It is obligatory for you to tell us whether you want to have original
slips and/ or tickets returned to you.
Please note that the railway undertaking that has issued a ticket is responsible for processing applications for compensation. If in your case
this is not ÖBB-Personenverkehr AG, we will pass on the documents to the responsible railway undertaking.
Personal data
Ms. Mr. Title First name
Surname
Address
Country Postal code City
In order to expedite the processing of queries regarding your application, please give us your telephone number and your email address.
Telephone E-Mail
Desired type of compensation ÖBB vouchers or Bank transfer to
Account number Bank sort code
Account holder Name of the bank
IBAN*
SWIFT-BIC*
* Obligatory for accounts with banks situated not in Austria.
or if the ticket was paid with a credit card:
Credit card company Credit card no.
Important: If the ticket was paid with a credit card, only bank transfer to this credit card is possible.

Planned itinerary according to ticket (according to timetable)
Travel date (DDMMYY) Departure station
Train number
Actual itinerary
Interchange station
Destination station
Delayed/ Cancelled train that led to a change of itinerary
Destination station, date of arrival
Missed connecting train at the station
I had to continue my journey with another means of transport from this station
onward due to this delay (Please note that other public means of transport have to be used in as far as possible; if these
are not available, a taxi may be used as well).
I had to spend the night in due to this delay.
I did not start on my journey.
I discontinued my journey at the station and rode back.
Please enclose the ticket with a confirmation of the delay or the train cancellation.
I am the holder of an ÖSTERREICHcard with the number
Please enclose the confirmation for at least three delays.
Space for comments
With my signature, I certify that the data specified by me are accurate and correct. I am the rightful holder of the ticket(s).
Place, date Applicant’s signature
Train number
Train number
Train number
Train number
Train number
Time of departure
Time of departure
Time of departure
Time of departure
I consent to my personal data specified above being used by ÖBB-Personenverkehr AG for sending me advertising and/ or information material
about transport service products and/ or current offerings of ÖBB-Personenverkehr AG and for purposes of market research. I may revoke my
consent in writing with ÖBB-Personenverkehr AG at any time.
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Time of departure
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Time of departure
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