Pages 1 - Better Business Bureau

SPECIAL ADVERTISING SECTION
The Better Business Bureau®
Consumer
Resource Guide
BBB’s Free
“Request A Quote” Service
Page 6
Better Business Bureau’s
Top Ten Scams Of 2011
Page 8
Shred It And Forget It!
Free Shredding Services
Page 10
Complete List of
BBB Accredited Businesses
Page 11
Last year more than 20.3 million people asked the Better Business Bureau about the
reputation of companies in Northern Illinois or asked us to assist them with a complaint.
visit us online at
bbb.org
SPECIAL ADVERTISING SECTION: This section was edited and produced by Chicagoland Publishing Co., a subsidiary of Tribune Company.

2 | BBB Consumer Resource Guide SPECIAL ADVERTISING SECTION
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SPECIAL ADVERTISING SECTION BBB Consumer Resource Guide | 3

®
4 | BBB Consumer Resource Guide SPECIAL ADVERTISING SECTION
The Inland Real Estate Group of Companies, Inc.
At Inland, we specialize in creating and developing companies that provide real estate
and real estate-related services. As a diversified group of companies, we successfully
leverage our experience and share market knowledge with one another to help our
clients and investors succeed. Inland companies cumulatively employ more than 1,600
people nationwide.
Acquisitions
Acquired over $30 billion in income producing properties to date
Institutional Partners
Over $3.2 billion of institutional assets under management
Financing
Provided more than $16.6 billion in commercial mortgage financing; $9.7 billion in
loan servicing
Managed Assets
Managed assets in excess of $25.1 billion (as of 3/31/11)
Investments
Over $18.3 billion in capital raised, more than 353,000 investors and more than 424
investment programs successfully completed
Leasing & Property Management
Over 127.4 million square feet of commercial properties located in 47 states
The Inland Real Estate Group of Companies, Inc.
2009 Torch Award Winner for Marketplace Ethics
Better Business Bureau’s of Chicago and Northern Illinois
National Headquarters
2901 Butterfield Road
Oak Brook, IL 60523
(630) 218-8000
www.inlandgroup.com
follow us on Twitter @InlandGroup
“Inland” refers to The Inland Real Estate Group of Companies, Inc. which is comprised of a group of independent legal entities some of which may be affiliates, share
some common ownership or have been sponsored and managed by subsidiaries of Inland Real Estate Investment Corporation. The Inland name and logo are registered
trademarks being used under license.
Charitable Giving:
Five Questions to Ask
The BBB recommends donors ask
the following questions before giving:
1. Is this a charity I can trust
Look at the appeal carefully; some
charities’ names sound the same. Do
not be fooled by names that look
impressive or that may closely resemble
the name of a well-known organization.
A common scheme used in
charity fraud is name-pirating of wellknown
organizations to gain the trust
of donors. If someone says they are
with a certain charity, call the charity
directly and verify that who you
spoke with is really affiliated with
them. Also, visit the BBB’s website
www.bbb.org/charity to find out
whether the charity meets the 20
BBB Standards for Charity Accountability.
2. How will the charity use my
donation
Ask questions about how your donation
will be used. Beware of appeals
that bring tears to your eyes but tell
you little about what the charity is
doing about the problem it describes
so well. For example, if the charity
says it is helping the homeless, do
they explain how and where this is
taking place (Shelter, food, medical
care, etc.) Watch out for statements
such as “all proceeds will go to the
charity.” This can mean that only the
money left after expenses, will go to
the charity.
3. Is my donation tax deductible
If you want to take a charitable
deduction for federal income tax purposes,
make sure the organization is
tax exempt as a charity under section
501(c)(3) of the Internal Revenue
Code. To verify a charity’s tax status,
access an IRS database by viewing
Publication 78 at www.irs.gov.
4. Can the charity actually use what I
am donating
All charities welcome the receipt of
monetary donations, but some also
solicit in-kind donations such as clothing,
food, and toys. If you are planning
to donate items to a worthy cause,
make sure you know the in-kind contributions
your charity prefers.
5. Am I feeling pressured to give
Do not succumb to pressure to
give money on the spot, either
immediately over the phone via
credit card or by allowing a “runner”
to pick up a contribution. Also,
never donate in cash. ¨
Turn heads even
when the ringer is off.
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SPECIAL ADVERTISING SECTION BBB Consumer Resource Guide | 5
executive
committee
officers
Chair
Roy Spencer
Perma-Seal Basement
Systems, Inc.
President & CEO
Steve J. Bernas
Better Business
Bureau
How to reach your BBB
Immediate Past Chair
Charles A. Gavzer
Cataldo Family
Enterprises
Free BBB Services: Find businesses
and charities you can trust
and obtain FREE Business
Reviews. To check out a business
before you buy or to file a complaint
visit www.bbb.org/chicago
BBB Online: Business Reviews
are available on northern Illinois
businesses for FREE at www.bbb.org
Social Networking: Find us on
Facebook and Twitter by going to
http://chicago.bbb.org/community
BBB Email: For business
inquiries and complaints, email
info@chicago.bbb.org
BBB AUTOLINE: 800.955.5100.
This service deals only with complaints
related to problems with
vehicles manufactured by certain
companies.
Telephone Service: 312.832.0500.
Consumer consultants are available
from 9AM to 5PM Monday
through Friday to obtain a Business
Review over the phone.
Ratings Update: To update your
company’s important information,
go to www.chicago.bbb.org/updatecompany
Chicago Office: 330 N. Wabash
Avenue, Suite 3120, Chicago, IL
60611 Fax: 312.832.9985
Rockford Office: 401 W. State
Street, Suite 500, Rockford, IL
61101 Fax: 815.963.0329
Bienvenidos a el BBB en español:
312.832.9803, 9AM-5PM Lunes
a Viernes, Información importante
para el consumidor en
español. Proporcionando por
el Better Business Bureau,
sirviendo a el area de Chicago
y el Norte de Illinois. ¨
Vice Chair
Kimberly A. Svoboda
Adobe, North
America Channels
The Better Business Bureau Consumer Resource Guide is included in all editions of the
Chicago Tribune on Wednesday, May 30, 2012. The Guide provides highlights on how
to use the BBB to protect yourself and your money. It also lists all BBB Accredited Businesses
in Chicago and northern Illinois as of April 17, 2012. The companies listed meet
BBB standards on this date. Over 55,700 people contact us each day. The majority of
these consumers are checking the reputation of a company prior to doing business
with it. Our database includes information on more than 100,000 companies in northern
Illinois, including the almost 8,000 Accredited Businesses affiliated with the BBB.
In addition, our database contains Business Reviews on over four million businesses
across the United States and Canada. These reports are free and readily accessible
through our Web site www.bbb.org
The goal of the BBB is to protect and empower consumers, and to promote ethical
business practices. When you contact one of our Accredited Businesses make sure you
inform them that you saw their advertisement or name in the BBB Consumer Resource
Guide.
Sincerely,
Roy Spencer
Chair
Vice Chair
Carlos M. Minetti
Discover Financial
Services
Vice Chair
Cathy Bushman
Tiffany & Company
Vice Chair
Gerald M. Cole
Mid America
Group Serices, Ltd.
Treasurer
Carl Jacobson
GE Real Estate
T H I S I S YO U R G U I D E T O B E T TE R B U S I N E S S E S
Steve J. Bernas
President & CEO
Secretary
Michael E. Stanczak
Hanson Material Service

6 | BBB Consumer Resource Guide SPECIAL ADVERTISING SECTION
Doris Christopher
TORCH BEARER OF THE YEAR
AD6187 09/11
The vacation of your DREAMS f eatures
Unlimited-Luxury ® for couples, friends
and families, where everything is included:
• Elegantly manicured settings on the finest
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• Spacious rooms and suites, graciously
appointed and luxuriously equipped
• 24-hour room and concierge services
• Restaurants and lounges serving endless
gourmet fare and unlimited premium beverages
• A spectacular array of day and evening activities
Unlimited-Luxury ® .
A new and better way to have it all.
Apple Vacations offers the most convenient
and affordable ways to get to your
Dreams Resort.
• Exclusive non-stop vacation flights
• Exclusive non-stop airport/hotel transfers
• Services of Apple Representatives in Resort
Better Business Bureau
Chair Roy Spencer presented
Founder & Chairman
Emeritus of The
Pampered Chef, Ltd.
Doris Christopher with
the Torchbearer of the
Year Award, the top individual
honor presented
by the BBB at the 85th
Annual Dinner Meeting
on March 15, 2012.
BBB’s Free “Request a Quote”
Service
When dollars are tight, buyers want to ensure they are
working with businesses they can trust. A powerful resource
called Request a Quote is an additional FREE service on the
BBB website that allows consumers to obtain a quote for
goods or services from current BBB Accredited Businesses
via e-mail, phone or mail.
The Request a Quote service helps consumers save time
and money with a few clicks. Simply describe the service you
want bids on and provide your contact information. Shortly
after, you will receive a number of bids from companies in
your area providing the type of service you need.
To immediately access this valuable service and provide
yourself the opportunity of doing business with BBB Accredited
Businesses, visit www.chicago.bbb.org and click on the
“Get a Free Quote” button. ¨
Our Goal...Your ..Y
our
Complete Satisfaction.
Since 1936
Abt Electronics & Appliances
www.Abt.com |
847.967.8830
12000 N Milwaukee M e Ave, Glenview, IL
I
Pleasing People
Since 1936