CRM-Brochure-V2

A NEW GENERATION IN AUTOMATION
improve your CRM performance and COMPLIANCE
CONTROL ROOM
MANAGEMENT SUITE
REAL-TIME
MONITORING
ü
PHMSA
COMPLIANT

PHMSA COMPLIANCE
API 1165, API 1167, and API 1168
The Pipeline Safety Enforcement Program is designed
to monitor and enforce compliance with pipeline safety
regulations and confirm operators are meeting PHMSA
expectations for safe, reliable, and environmentally sound
operation of their facilities.
PHMSA CRM Categories
INFRASTRUCTURE
■ General Applicability & Definitions
■ Alarm Plan
IT
■ Roles and Responsibilities
■ Adequate Information
■ Displays Standards
■ Fatigue Management
■ Alarm Management
■ Alarm Philosophy
■ Alarm Response Procedure
■ Change Management
OPERATIONS
■ Operating Experience
■ Training
■ Compliance Validation
■ Compliance Deviations
NuGen's Complete CRM Suite addresses all of the PHMSA
CRM categories resulting in a smooth, organized process
that allows for successful Control Room Management.
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learn everything
about Your CONTROL ROOM
Manage your entire CRM program in one interface with
the NuGen Control Room Management Suite.
REAL-TIME REPORTING
Our comprehensive suite of
specialized tools, documentation
and training materials is designed
to promote compliance.
REAL-TIME
REPORTING
100%
PHMSA
COMPLIANT
“We have a proven track record in
helping clients pass PHMSA CRM Audits
and maintaining compliance.”
NUGEN CRM SUITE (includes):
■ Documentation Creation & Control
■ Alarm Management Tools
■ Fatigue Management Tools
■ Real-time Workload Study
■ Schedule Management
■ Training
■ MOC Tool
■ Event/Incident Management
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100%
PHMSA
COMPLIANT
REAL-TIME WORKLOAD STUDY
WORKLOAD STUDY
NuGen’s analytical tools can help create a real-time workload study
program, and immediately identify specific workload metrics burdening
your control center.
■ The only real-time workload study that is 100% PHMSA Compliant.
■ Easily perform comprehensive data analysis
■ Dynamic asset management system that helps the operator distribute
resources and balance the workload within the control center.
Workload Study
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Workload Activity by Console
Workload Activity Split
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IS YOUR CONTROL ROOM FATIGUED?
FATIGUE MANAGEMENT
NuGen can help craft a program based on our custom Fatigue
Management Tools that simplifies managing your Controller workforce
while complying with CRM requirements. These tools include features
that allow you to:
■ Easily manage work schedules regardless of complexity
■ Identify HOS exceptions (Hours of Service)
■ Project possible exceptions with vacation coverages
■ One-click reporting processes with email functionality
Hours of Service Detail
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SCHEDULE MANAGEMENT
The NuGen Schedule Management module is designed to handle all
of your scheduling needs. These tools help eliminate spreadsheets
and manual processes to account for vacation scheduling, shift
management, and overtime tracking. Staff coverage adjustments and
adding controllers, consoles or assets can be easily achieved through
the dashboard suite as well.
Key Features:
■ Manage and Adjust Schedule
■ Forecasts Threshold Violations
■ Identifies “Night to Day” Violations
■ Recognizes lapses in control room coverage
■ Tracks HOS
■ View Monthly Schedule
■ By Console
■ By Controller
Monthly Schedule by Console
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ALARM MANAGEMENT
The most time consuming and costly parts of CRM compliance
are the alarm management provisions. NuGen has a proven set of
tools and staff that can make the alarm management process more
efficient, which in turn cuts cost.
■ NuGen Alarm Rationalization Tool: NuGen has developed a
tool that helps manage, record and automate all of your alarm
compliance tasks required by API 1167. Our tools can be configured
to be fully compatible with many SCADA products, creating a onestop
shop for your alarm rationalization needs.
Alarm Rationalization Tool
■ NuGen Alarm Management Dashboards: Utilizing the latest
in business intelligence technologies, NuGen can integrate with
your SCADA platform and display existing alarm configuration and
history through a visual interface to help eliminate the tedium of
regulatory alarm analysis tasks.
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The fully customizable visualization tools will replace most manually
generated reports and allow for efficient analysis of alarm data,
expediting issue identification and resolution.
Alarm Management
Nuisance Alarms
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CONTROL ROOM MANAGEMENT
and OTHER REGULATORY COMPLIANCE
NuGen's audit proven CRM suite coupled with our experienced staff can
create a new, or modify your existing CRM program to conform to and
meet all regulatory requirements regarding pipeline control rooms.
COMPLIANCE EXPERIENCE
The American Petroleum Institute (API) publishes updated standards on an
annual basis. NuGen Automation can help you understand and implement
these standards to your CRM program to maintain compliance with PHMSA
regulations. With over 20 years of hands-on control room management
experience, we understand the challenges that operators and managers face
while trying to preserve safe pipeline operations, manage personnel, and apply
change to control room policy.
AUDIT SUPPORT
■ NuGen can examine your existing CRM program and through our knowledge
and industry experience, perform a “gap analysis” and identify areas of
improvement prior to a formal PHMSA audit.
■ NuGen can support your staff during PHMSA audits to help guide the process
towards a successful outcome.
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CHANGE MANAGEMENT
Changes made to SCADA, field equipment or operations can
affect control room operations. NuGen’s MOC application
handles the change process from initiation to completion,
satisfying PHMSA regulations.
Some advantages of the MOC application:
■ Controlled user access
■ Web-based user interface
■ Process to Identify and Evaluate MOC’s
■ Process to Approve MOC work
■ Process to track Implementation of MOC work
■ Process to close out MOC’s
■ Database logging to track activity and MOC life cycle
MOC Tool
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DOCUMENTATION
The documentation requirements for PHMSA regulations are
extensive.
Keeping operational procedures, field procedures, and CRM documentation
current and compliant can be a daunting task. NuGen can help you meet
the latest PHMSA requirements by developing new, or modifying your
existing CRM documentation.
TRAINING
Ensuring that your operations staff is properly trained and competent to
perform their roles and responsibilities is a must. NuGen’s training program
provides a working knowledge of the pipeline system, especially during
the development of abnormal operating conditions. Our training program
includes the following elements:
■ Pipeline Controller Roles and Responsibilities
■ Adequate Information
■ Alarm Management
■ Change Management
■ Operating Experience
■ Fatigue Risk Management
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COMPLIANCE
The NuGen Automation CRM Suite allows an operator to manage their
entire CRM program in one dynamic interface.
These tools create analyzable information that provide measurable results
while maintaining compliant operations.
The NuGen CRM Suite is a scalable, enterprise solution which can stretch
far outside of a control room. Measurable results show the effectiveness
and progress of your Alarm Management program.
Advantages:
■ Compliant with PHMSA regulations and API 1165, 1167, and 1168
■ Historical, non-subjective and measurable
■ Real-time fatigue study
■ Real-time study of alarms by count/type
■ Serves as documentation
■ Contributes to Continuous Improvement
■ Can be used as a training tool
■ One-click reporting processes with email functionality and alerts
CRM Suite Dashboard
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LOCATION
NuGen Automation is located in Houston, TX
NuGen Automation is strategically located in Houston, Texas next to the
Houston Ship Channel and Hobby airport. Houston's economy has a broad
industrial base in energy, manufacturing, aeronautics, and transportation.
NuGen Automation, LLC
12727 Featherwood Dr.
Suite 200
Houston, TX 77034
Tel: 713.936.4800
sales@nugenautomation.com
www.nugenautomation.com
We are proud to support our local charities and have a strong footprint
throughout the U.S. and Canada.
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About us
NuGen Automation is a progressive technology-driven company that
excels in the development and implementation of SCADA Automation,
Distributed Control Systems, Information Technology and CRM
solutions.
Our team consists of industry experts with years of experience
delivering seamless and powerful automation systems and CRM
compliance to the upstream, midstream, and downstream markets of
the Oil and Gas industry.
The realization of our clients’ goals is our top priority. The NuGen
Automation team strives to align today’s technology, regulatory
requirements, and security with the needs of the customer, coupled
with a commitment to surpass expectations.
We use Industry best practices and a streamlined approach to ensure
cost-effective solutions, delivery, service, compliance and technical
excellence.
Contact Us TEL: 713.936.4800
www.nugenautomation.com sales@nugenautomation.com
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