Matters Magazine - The Success Issue (80)

MA TTERS 

gazine 

THE SUCCESS ISSUE 

Winter 2016 

Issue 80 

TOP SEVEN 

TIPS to 

ensure your 

SUCCESS! 

PULLOUT 

FREE FOUR PAGE 

INSPIRATIONAL 

FINANCIAL YEAR 

WALL CALENDAR 

What matters most on 

theSunshine Coast!

FORD KUGA AMBIENTE PETROL 

1.5 L EcoBoost Engine 6 speed manual 

SYNC2 Connectivity System^. Rear View Camera 

$29,990 

$56,990

TRATOR 

DEMONSTRATOR 

T 

ENT EVENT 

DEMONSTRATOR 

EVENT 

THE NOW’S TIME FOR THE OUTSTANDING TIME FOR OUTSTANDING OPPORTUNITIES OPPORTUNITIES 

UAR DEMONSTRATOR JAGUAR DEMONSTRATOR MODELS MODELS 

R OUTSTANDING NOW’S THE TIME FOR OPPORTUNITIES 

OUTSTANDING OPPORTUNITIES 

Prestige, Jaguar 821WIC, XE Ingot, 20d Latte Prestige, with Jet 821WIC, Stitching, Ingot, SN502159, Latte with $73,990 Jet Stitching, SN502159, $73,990 Jaguar XE 25t R-Sport, Jaguar 010WFO, XE Tempest 25t R-Sport, Grey, Jet 010WFO, Taurus Perforated Tempest Grey, Leather, Jet Taurus SN502959, Perforated $85,990 Leather, SN502959, $85,99 

ON JAGUAR DEMONSTRATOR MODELS 

Prestige, STRATOR Jaguar 215VYU, XE Polaris 20d Prestige, White, MODELS 

Jet 215VYU, Leather Polaris with Tan White, Stitching, Jet Leather SN 502242, with Tan $59,990 Stitching, SN 502242, Jaguar $59,990 XE 25t R-Sport, Jaguar 996WFN, XE Bluefire, 25t R-Sport, Jet and 996WFN, Midnight Bluefire, Perforated Jet and Sports Midnight Leather, Blue Perforated SN503171, Sports $76,990 Leather, SN503 

R-Sport, Jaguar 311VXD, XE XE Ammonite 20d 20d Prestige, R-Sport, Grey, 821WIC, Jet 311VXD, Taurus Ingot, Ammonite Leather/Technical Latte with Grey, Jet Stitching, Jet Mesh Taurus SN502159, Trim, Leather/Technical SN502194, $73,990 $72,990 Mesh Trim, Jaguar SN502194, XF 20d Jaguar $72,990 R-Sport, XE 25t Jaguar 819WIC, R-Sport, XF Italian 010WFO, 20d Racing R-Sport, Tempest Red, 819WIC, Grey, Jet Jet Black Taurus Italian Leather, Perforated Racing SN503451, Red, Leather, Jet Black $105,990 

SN502959, Leather, $85,990 SN503451, $105,990 

tte R-Sport, with Jaguar Jet 605WEG, Stitching, XE XE 20d Italian 20d Prestige, SN502159, R-Sport, Racing 215VYU, Red, 605WEG, $73,990 Ebony Polaris Italian Perforated White, Racing Jet Leather, Red, with Ebony SN503162, Tan Stitching, Perforated $77,990 SN Jaguar Leather, 502242, $59,990 SN503162, XE 25t Jaguar R-Sport, $77,990 XF 25t Jaguar 010WFO, R-Sport, XE 25t Tempest Jaguar 820WIC, R-Sport, XF Grey, Polaris 996WFN, 25t Jet R-Sport, White, Bluefire, Taurus Jet 820WIC, Jet Black Perforated and Leather, Midnight Polaris Leather, SN503449, White, Blue Perforated Jet SN502959, Black $110,990 Sports Leather, Leather, $85,990 SN503449, SN503171, $110,990 $76,990 

Prestige, 

hite, Jet 

Jaguar 822WIC, 

Leather 

XE XE 20d Bluefire, 

with 

20t R-Sport, 

Tan 

Prestige, Latte 311VXD, Leather 822WIC, Ammonite with Bluefire, Jet Grey, Stitching, Latte Jet Taurus Leather SN502157, Leather/Technical with Jet Stitching, SN502157, 

Stitching, SN 502242, $59,990 

$64,990Mesh Trim, SN502194, 

Jaguar XE 25t 

$64,990 Jaguar $72,990 R-Sport, 

XF 3.0 Jaguar 

996WFN, 

Supercharged XF 20d 

Bluefire, 

Jaguar R-Sport, Luxury, XF 819WIC, 

Jet 

3.0 823WIC, 

and 

Supercharged Italian Racing Ultimate Red, 

Midnight Blue 

Luxury, Black, Jet Black Charcoal 823WIC, Leather, Bond Ultimate SN503451, Grain Black, Leather, Charcoal Bond Grain Leather, SN50 

Perforated Sports Leather, 

$105,990 SN503113, 

SN503171, $76,990 

$89,990 

Jaguar XE 20d R-Sport, 605WEG, Italian Racing Red, Ebony Perforated Leather, SN503162, $77,990 

Jaguar XF 25t R-Sport, 820WIC, Polaris White, Jet Black Leather, SN503449, $110,990 

e Grey, Jet Jaguar Taurus XE 20t Leather/Technical Prestige, 822WIC, Bluefire, Mesh Trim, Latte Leather SN502194, with Jet 

$72,990 

Stitching, SN502157, 

Jaguar $64,990 XF 20d R-Sport, Jaguar 819WIC, XF 3.0 Italian Supercharged Racing Red, Luxury, Jet 823WIC, Black Leather, Ultimate Black, SN503451, Charcoal 

$105,990 

Bond Grain Leather, SN503113, $89,990 

acing Red, Ebony Perforated Leather, SN503162, $77,990 

Jaguar XF 25t R-Sport, 820WIC, Polaris White, Jet Black Leather, SN503449, $110,990 

Latte Leather PACIFIC with Jet JAGUAR Stitching, PACIFIC SN502157, 120 Sugar JAGUAR $64,990 Road, Maroochydore 120 Sugar Road, Jaguar 5458 Maroochydore XF 9786 3.0 Supercharged www.pacificjaguar.com.au 

5458 9786 Luxury, www.pacificjaguar.com.au 

823WIC, Ultimate Black, Charcoal Bond Grain Leather, SN503113, $89,990 

PACIFIC JAGUAR 120 Sugar Road, Maroochydore 5458 9786 www.pacificjaguar.com.au 

onstrator * vehicles Applies to ordered demonstrator and delivered vehicles 1/4/16 ordered – 31/5/16 and delivered at participating 1/4/16 – dealers 31/5/16 while at participating stocks last. dealers Jaguar Financial while stocks Services last. Jaguar is a registered Financial trading Services name is a of registered Jaguar Land trading Rover name Australia of Jaguar Pty Land Ltd. The Rover registered Australia Pty Ltd. The 

trading name trademarks referred and to trading above are name operated referred and to used above under are operated licence by and St.George used under Bank licence – A Division by St.George of Westpac Bank Banking – A Division Corporation of Westpac ABN Banking 33 007 Corporation 457 141 AFSL ABN and 33 Australian 007 457 credit 141 AFSL licence and 233714. Australian credit licence 233714 

UAR * Applies 120 to Sugar demonstrator Road, vehicles Maroochydore ordered and delivered 1/4/16 5458 – 31/5/169786 at participating www.pacificjaguar.com.au 

dealers while stocks last. Jaguar Financial Services is a registered trading name of Jaguar Land Rover Australia Pty Ltd. The registered 

trademarks and trading name referred to above are operated and used under licence by St.George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 

T OF PERFORMANCE 

THE ART OF PERFORMANCE 

THE ART OF PERFORMANCE 

nd delivered 1/4/16 – 31/5/16 at participating dealers while stocks last. Jaguar Financial Services is a registered trading name of Jaguar Land Rover Australia Pty Ltd. The registered 

bove are operated and used under licence by St.George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 

A1164_HALF_130516.indd JGAU-RTMT15-OLA1164_HALF_130516.indd 1 

1 10/05/2016 9:59:40 AM 1 

JGAU-RTMT15-OLA1164_HALF_130516.indd 1 

10/05/2016 9:59:40 AM 

OW NOW IS THE IS THE TIME TIME FOR FOR ADVENTURE 

ITH WITH DEMONSTRATOR DEALS 

MANCE 

NOW IS THE TIME FOR ADVENTURE 

WITH NOW DEMONSTRATOR IS THE TIME FOR DEALS ADVENTURE 

WITH DEMONSTRATOR DEALS 

10/05/2016 9:59:40 AM 

NOW’S THE TIME FOR OUTSTANDING OPPORTUNITIES ON LAND ROVER DEMONSTRATOR MODELS 

Land Rover Discovery TDV6, 884WAH, Scotia Grey, Ebony Leather, SN502197, SOLD 

Land Rover Discovery Sport SD4 HSE, 663WEG, Corris Grey, Ebony Leather, SN503188, $67,990 

Range NOW’S Rover Evoque THE Td4 TIME 150 SE, FOR 655WEG, OUTSTANDING Scotia Grey, Ebony Leather, OPPORTUNITIES SN503189, $63,990 ON LAND Land ROVER Rover Discovery DEMONSTRATOR Sport TD4 HSE, 662WEG, MODELS 

Scotia Grey, Ebony Leather, SN503187, $59,990 

W’S Range THE Rover TIME Evoque Td4 FOR 150 SE, OUTSTANDING 882WAH, Fuji White, Ebony Leather, OPPORTUNITIES SN502659, SOLD ON LAND Land Rover ROVER Discovery 4 DEMONSTRATOR TDV6, 667WCU, Lorie Blue, Ebony MODELS 

Leather, SN503080, $83,990 

Range Land 

NOW’S 

Rover Discovery Evoque THE Td4 TDV6, 

TIME 180884WAH, HSE, FOR 660WEG, Scotia 

OUTSTANDING Santorini Grey, Ebony Black, Leather, Ebony SN502197, Oxford OPPORTUNITIES Leather, SOLD SN503109, $84,990 ON LAND 

Land Rover 

ROVER Discovery DEMONSTRATOR 

Sport 4 TDV6, SD4 936WDA, HSE, 663WEG, Indus Silver, Corris 

MODELS 

Ebony Grey, Ebony Leather, Leather, SN502395, SN503188, SOLD$67,990 

d Rover Land Discovery Range Rover Rover Discovery TDV6, Evoque 884WAH, Td4 4 SDV6 150 HSE, Scotia 655WEG, 603WEG, Grey, Scotia Ebony Grey, Leather, Ebony Leather, SN502197, SN503189, SN501624, SOLD$63,990 

$96,990 

Land Range Land Rover Rover Discovery Sport Discovery SDV6 Sport HSE TD4 Sport , 609WEG, HSE, SD4 662WEG, HSE, Scotia 663WEG, Scotia Grey, Grey, Ebony Corris Ebony Oxford Grey, Leather, Perforated Ebony SN503187, Leather, $59,990 SN503081, SN503188, $148,990 $67,990 

ge Rover Land Range Land 

Evoque Rover Rover Td4 Evoque Discovery Td4 

150 SE, 4 SDV6 TDV6, 150 

655WEG, HSE, 884WAH, 882WAH, 571VUA, Scotia Fuji 

Scotia Aruba, Grey, White, 

Grey, Ebony Almond Ebony Leather, 

SN503189, SN501030, SN502197, SN502659, $97,990 SOLD 

Land 

$63,990 

Range Land Rover Land Rover Discovery Rover Sport Discovery TDV6 4 TDV6, Sport SE, Sport 815WIC, SD4 667WCU, HSE, 

TD4 Fuji 663WEG, Lorie 

HSE, White, Blue, Corris 

662WEG, Ebony Grey, Grained Leather, Ebony 

Scotia Leather, SN503080, Leather, 

Grey, Ebony SN503748, SN503188, $83,990 

Leather, $122,990 $67,990 

SN503187, $59,990 

Range Rover Evoque Td4 Td4 180 150 HSE, 660WEG, 655WEG, Santorini Scotia Grey, Black, Ebony Ebony Leather, Oxford SN503189, Leather, SN503109, $63,990 $84,990 Land Land Rover Discovery 4 TDV6, Sport TD4 936WDA, HSE, 662WEG, Indus Silver, Scotia Ebony Grey, Leather, Ebony SN502395, Leather, SN503187, SOLD $59,990 

ge Rover 

Land 

Evoque Range Rover Rover Td4 

Discovery Evoque 150 SE, 

4 Td4 SDV6 

882WAH, 150 HSE, 603WEG, 882WAH, Fuji White, 

Scotia Fuji Ebony White, Grey, Leather, 

Ebony Leather, 

SN502659, SN502659, SN501624, 

SOLD SOLD $96,990 

Range Land Land 

Rover Rover 

Sport Discovery Discovery 

SDV6 4 HSE TDV6, 4 

, 

TDV6, 

609WEG, 667WCU, 667WCU, 

Scotia Lorie Grey, Blue, Lorie Ebony 

Blue, Leather, Oxford 

Ebony 

Perforated SN503080, Leather, 

Leather, $83,990 SN503080, 

SN503081, 

$83,990 

$148,990 

ge Rover Land Evoque Range Rover Rover Td4 Discovery Evoque 180 HSE, 4 Td4 SDV6 660WEG, 180 HSE, HSE, 571VUA, 660WEG, Santorini Aruba, Santorini Black, Almond Ebony Black, Leather, Ebony Oxford SN501030, Oxford Leather, Leather, $97,990 

SN503109, $84,990 Range Land Land Rover Rover Sport Discovery Discovery TDV6 4 SE, TDV6, 4815WIC, TDV6, 936WDA, Fuji 936WDA, White, Indus Silver, Ebony Indus Ebony Grained Silver, Leather, Ebony SN502395, Leather, SN503748, SOLD SN502395, $122,990 SOLD 

d Rover Discovery Land Rover 4 SDV6 Discovery HSE, 4 SDV6 603WEG, PACIFIC HSE, 603WEG, Scotia Grey, Scotia LAND Ebony Grey, Ebony Leather, ROVER Leather, SN501624, 120 $96,990 Sugar Road, Maroochydore Range Rover Rover Sport Sport SDV6 Tel: SDV6 HSE , 5458 HSE 609WEG, , 609WEG, 9786 Scotia Grey, Scotia www.pacificlandrover.com.au 

Ebony Grey, Oxford Ebony Perforated Oxford Leather, Perforated SN503081, Leather, $148,990 SN503081, $148 

d Rover Discovery Land Rover 4 SDV6 Discovery HSE, 4 SDV6 571VUA, HSE, Aruba, 571VUA, Almond Aruba, Almond Leather, Leather, SN501030, $97,990 

Range Rover Rover Sport Sport TDV6 TDV6 SE, 815WIC, SE, 815WIC, Fuji White, Fuji Ebony White, Grained Ebony Leather, Grained SN503748, Leather, $122,990 SN503748, $122,990 

PACIFIC LAND ROVER 120 Sugar Road, Maroochydore Tel: 5458 9786 www.pacificlandrover.com.au 

PACIFIC PACIFIC LAND LAND ROVER ROVER 120 Sugar Road, Maroochydore Tel: 5458 9786 www.pacificlandrover.com.au 

120 Sugar Road, Maroochydore Tel: 5458 9786 www.pacificlandrover.com.au 

* Applies to demonstrator vehicles ordered and delivered 1/4/16 – 31/5/16 at participating dealers while stocks last. Land Rover Financial Services is a registered trading name of Jaguar Land Rover Australia Pty Ltd. The registered trademarks and trading 

name referred to above are operated and used under licence by St.George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 


name referred to above are operated and used under licence by St.George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 

Landrover_HALF_130516.indd 1 

10/05/2016 10:02:23 AM 


plies to demonstrator 

name referred 

vehicles 

to above 

ordered 

are operated 

and delivered 

and used 

1/4/16 

under licence 

– 31/5/16 

by St.George 

at participating 

Bank – A 

dealers 

Division of 

while 

Westpac 

stocks 

Banking 

last. 

Corporation 

Land Rover 

ABN 

Financial 

33 007 

Services 

457 141 AFSL 

is a registered 

and Australian 

trading 

credit licence 

name of 

233714. 

Jaguar Land Rover Australia Pty Ltd. The registered trademarks and trading 

e referred Landrover_HALF_130516.indd to above are operated and 1 used under licence by St.George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 

10/05/2016 10:02:23 AM 

Landrover_HALF_130516.indd 1 

10/05/2016 10:02:23 AM

Editor’s 

NOTE 

Ineed to start this editor’s note with a massive thank you. 

Thanks so much to each and every one of you. Your feedback 

on us changing the name of the magazine to Matters 

Magazine, and changing from ten issues a year to just four 

seasonal issues has blown us away. The truth is, my initial 

reason really was to give myself a little bit more of a life, but honestly 

I just didn’t realise how much you would love it too. Thanks for all the 

messages, calls, emails, and honest feedback telling us that you love 

the fact you get longer to read the magazine, and for our advertisers 

and prospective advertisers, that you get so much for value for your 

dollar. With a sixty percent saving, it has made it so much easier for 

almost anyone in business to afford. It’s pretty amazing to know 

that you get a whopping 13-week shelf life from each issue of the 

magazine. 

We cannot believe that this issue is our 80TH ISSUE and that this is 

our TENTH YEAR on the Sunshine Coast, we are so thrilled at the 

feedback we are getting from you. It seems we are just getting stronger 

and stronger. 

Our winter issue is our success issue, and we have found so many 

amazing local success stories to share with you. Who knew there were 

so many great businesses right here on the Coast? We love finding 

some of the unknown heroes right here in our own backyard. 

What does success mean to you? See my thoughts on page 68 – 

I honestly believe that the gateway to real success is helping others 

to be successful. At the end of the day, the truth is that success to you 

may be something quite different to success for me or someone else; 

to some it’s money, to others it’s happiness or holidays or friendships. 

We all hold true to what we believe in and the truth is that our own 

reality is all that matters in the end, because that’s what it is to us. I 

love that success doesn’t mean money to me, because then money isn’t 

my god, I have enough. I love it sure, and I would happily have more, 

but I sincerely believe that if you do what you love and help others 

get what they want, the money just comes and you don’t even have to 

look for it. 

If you really want to be successful, or more successful, it’s about 

staying focused to your commitment – you can’t drop the ball. People 

speak about motivation; I believe the bigger thing is commitment. 

If you are truly committed to the results and goals you set and stay 

focused on that commitment, you will get there in the end. I love the 

saying ‘Life is not measured by the number of breaths you take, but by 

the moments that take your breath away.’ That’s success. 

Many thanks to Jason Hay Photography who provided most of the 

images for our centre page inspirational financial year wall calendar. 

www.jasonhayphotography.com 

Vickie Magic 

@businessmattersmagazine editor@bmmag.com.au 07 5444 4456 

It’s time to do something 

totally different! 

It’s time to really stand out! 

Would you like to WIN a FREE third page 

advertisement in the next quarterly issue 

of Matters Magazine? 

If you would like to go in the draw to win a FREE third page ad in our next quarterly issue, let us come and see you for just thirty 

minutes to tell you all about the magazine, (yes we will try to sell you advertising). Pricing starts from as little as $250 + gst per issue. 

Contact Jasmine on 54444456 to book at appointment or email admin@bmmag.com.au 

4 ISSUE 80

WE DELIVER (07) 5479 1409 

21 Nicklin Way, Minyama QLD 4575 

Tuesday – Sunday 

Lunch 11:30am to 2:30pm 

Dinner 4:30pm – 9:00pm 

(07) 5479 1409 

Weekday Lunch Special $10.90 Main 

Weekend Lunch Special $15 Entrée + Main 

Take Away available. 

Fully Licensed – BYO - Wine Only 

Courtesy Bus 

www.phonsthai.com.au 

WE DELIVER LUNCH AND DINNER 

FREE DELIVERY 

BUSINESS MATTERS 5

54 

Small Business of the Year: 

Business Matters Magazine 

Published by Matters Magazine 

ABN: 95 131 837 833 

P. 5444 4456 

Noel Burns House 

18/21 Nicklin Way, Minyama 

Editor/Advertising Enquiries: 

Vickie Magic, 5444 4456 

or 0433 198 868 

editor@bmmag.com.au 

Photographer/Distribution 

Operations Manager: 

Dranko Magic, 0408 751 863 

magic@bmmag.com.au 

Personal Assistant: 

Jasmine Sharpe 

admin@bmmag.com.au 

Design: 

Leisa-Kay Fleming 

leisakaycreative@gmail.com 

Sub Editor and Writer: 

Isobel Coleman 

isobelcoleman@bigpond.com 

Proof-reading: 

Eileen Herbert-Goodall 

Writers and Columnists this issue: 

Anita Humphreys, Ashley Robinson, Brent 

Thomas, Cheryl Ryan, David Dangerfield, 

Gary Birmingham, Kate Wittle, Madalene 

Bettega, Magic, Paul Barrs, Roz White, Steven 

Goodman, Ted FitzGerald, Vickie Magic 

Online: www.bmmag.com.au 

Distributed from Beerwah to Pomona. 

Readership approximately 35,500. 

Printers: 

The Ink Spot Commercial Printers 

Maroochydore 5443 5431 

No part of this publication may be reproduced 

without written permission from the publisher. 

All material in Matters Magazine is subject to 

copy right provisions. All editorial and advertising 

in Matters Magazine is accepted and published 

in good faith based on material provided by 

contributors and advertisers. All care is taken 

by the publisher, however responsibility is 

not accepted for errors or omissions and 

opinions expressed do not necessarily 

reflect those of the publisher. 

a Advertorial 

c Column 

ca Column 

Advertorial 

e Editorial 

f Feature Story 

m Matters 

8 

CONTENTS 

24 Travel Business – 123 Travel 

8 Matters Magazine Statistics – Your 

Chance to WIN a Full Page Ad! 

10 See Restaurant Scollops Chiloe Recipe 

11 Can You Trademark your #Hashtag? – 

Six Elements 

12 Smart Business Matters Means 

Improving Your Project Management 

Skills with Countdown Training 

13 Real Life Property Management – 

Terreno Management 

15 Accounting Matters – Complete 

Business Strategies 

16 Cleaning Matters – Kerle Project 

17 Car Loan Matters – Fox Car Loans 

18 CCIQ update on the Federal Budget for 

Small Business 

20 Real Estate Matters – Stewart Property 

21 Money Matters – Infocus Wealth 

Management 

23 Overseas Investment Business – Future 

Plan Property 

25 Property Management Matters – 

Rock Properties 

SUCCESS STORIES 

26 Copecats Printers 

27 Act4Tomorrow 

28 All Coast Tyre Solutions 

29 Six Elements 

30 EastCoast HR 

31 Paula Brennan Photographer 

32 SMS Finance 

33 Duplex Matters – VizionGroup QLD 

35 Money Mindset Matters – Nadine Nelen 

36 Legal Matters – Beckhaus Legal 

37 Children’s Therapy Centre Prepares for 

Major Industry Changes 

39 Looking for Something that Really 

Works for Weight Loss? Bodyology 

Arrives on the Sunshine Coast 

40 Local Business – Savvy Business Sales 

Experience the world with 123 Travel! 

Before you pack and 

go, visit Buderim’s 

newest travel 

agency! 123Travel 

is a boutique centre 

that can handle 

every aspect of your 

next adventure. 

From packaged tours to independent 

accommodation, flights, visas and 

insurance, you’ll get expert advice you 

can trust. 

Cheryl’s Escorted Tours 

• Vietnam 14D/13N Departs 9th October 

• India 14D/13N Departs 1st December 

Sign up for our newsletters at 

www.123Travelconferences.com.au 

Shop 5/56 Burnett Street Buderim 

For more information contact Cheryl Ryan 

Phone 07 5476 9368 

Email: info@123travelconferences.com.au 


77 

68 75 

43 SEALED SECTION! Unzip our sealed section to 

reveal our WALL-SPIRATION NEW FINANCIAL 

YEAR CALENDAR to put on your wall! 

SUCCESS STORIES 

44 Simple Super Solutions 

44 Impact Floors 

45 Future Plan Property 

45 Infectious Medical Scrubs 

46 Let's See Lunch - What Matters Most on the 

Sunshine Coast 

48 Mower Matters – The Big Mower 

49 Finance Matters – SMS Finance 

50 Bartercard spend five minutes with Bakers Delight 

Franchise Owner Ryan Kirkham 

51 The Business Class with Mercedes Benz Sunshine 

Coast 

51 Home Doctors Service opens on the Sunshine Coast 

52 Property Investment Matters – DBA Property 

53 Family Day Care Matters – Louera Family Day 

Care Scheme 

56 Life Business – Compass Institute 

58 Health Matters – Infectious Medical Scrubs 

59 Personal Branding Matters – Paula Brennan 

Photographer 

60 Marathon Moments – Vickie Magic 

61 Community Business – White’s IGA 

62 Surf Life – Alex Surf Club 

63 Chiropractic Matters – Hendrey Chiropractic 

64 What is success? – Vickie Magic 

68 We spend a minute with some local Sunshine 

Coast businesses 

71 WIN a one hour photoshoot with your pet – 

find out how! 

72 What are you BEST at? – Paul Barrs 

74 Super Matters – Simple Super Solutions 

75 Freight Matters – Kenter Logistics 

76 Facing Fears – Tegan Matthews 

79 Website Matters – Jetpack 

80 Function Matters – Sunshine Coast Function Centre 

81 HR Matters – EastCoast HR Group 

82 Numbers Business – Ted FitzGerald 

84 Creativity Meets Business at Buddina State School 

85 Fleet Management Matters – All Coast Tyre Solutions 

87 Living Matters – Living Valley Springs 

88 10 Traits All Successful Business Persons Have In 

Common – Steven Goodman 

90 Safety Matters – Encompass Safety 

91 Care Matters – Noosa Van Lines 

92 Education Matters – St Andrews Anglican College 

93 Social Pictures from Matters Magazine Autumn Issue 

Launch 

The Coast’s number one 

Yamaha Clavinova 

Digital Pianos and 

Keyboards Specialist 

Fabulous Holiday Clothing 

• Fabulous Clothing and Resort 

Wear to Suit the Older Women 

• Jewellery and Handbags 

Clavinova CVP-709 

And we still sell Yamaha Digital Pianos and 

Keyboards! Drop in and see us today 

Adult Tuition - call now for your special offer! 

P: 07 5493 4888 E: keyboard@hotkey.net.au 

Cnr. Nicklin Way and Main Drive Warana 

Sunshine Coast, Queensland 

OPEN 

Monday to Friday 9am - 5pm 

Saturday 9am - 12pm 

BUSINESS MATTERS 7

WE DON’T 

WANT TO 

FLY OUR 

OWN KITE, 

Love 

Our 

Community 

And 

Locavores 

however 

did you 

know? 

Supporting local producers helped us win 

2015 IGA National Delicatessen of the Year! 

Shop 1 River Markets, David Low Way, Bli Bli 

4 Jones Street, Mooloolah 

Shop 14 Suncoast Beach Drive, Mount Coolum 

WHITE’S IGA PEREGIAN BEACH OPENING AUGUST 2016 

BLI BLI • MOOLOOLAH • MT COOLUM • PEREGIAN BEACH 

www.whitesgrocers.com.au 


! 

That we are now MATTERS MAGAZINE – 

covering ‘What matters most on the Sunshine Coast’ in 

both BUSINESS AND LIFE 

That we have changed to just four PACKED TO THE 

BRIM issues per year – Seasonal, meaning our pricing 

starts from just $1000 + gst for a whole year 

That we offer a free mini write up just for letting us tell 

you more about our advertising packages 

That we won SMALL BUSINESS OF THE YEAR 

in 2013 

That THIS IS OUR TENTH YEAR ON THE 

SUNSHINE COAST 

That THIS IS OUR 80TH ISSUE OF THE 

MAGAZINE 

That we don’t bundle drop the magazine – we deliver 

to INDIVIDUAL businesses and shopfronts from 

Beerwah to Pomona and everywhere in between to 

ensure impact and to avoid wastage 

That we have an absolute desire to make you feel good 

when you read the Magazine 

WE WANT TO EDUCATE YOU with all that 

matters in business and life 

INSPIRE YOU to be the absolute best version of you 

possible 

CONNECT YOU to like-minded Sunshine Coasters 

AND TO CELEBRATE BOTH BUSINESS AND 

LIFE HERE ON THE SUNSHINE COAST 

3 

3 

3 

3 

3 

Our last survey showed us that 

because of the education and 

motivational content, you read 

the magazine cover to cover 

That you loved one page 

articles the most 

That you wanted more and 

more local success stories 

That both females and males 

love to read the magazine 

That you wanted more 

educational content on 

everything business and life 

We hope that we have 

delivered on your wants, but 

now we want to know more. 

RETURN THIS SURVEY TO GO IN 

THE DRAW TO WIN A FULL PAGE 

– YOUR CHOICE OF AD/ARTICLE/ 

ADVERTORIAL – Whatever you think 

will work best for you OR you can gift it to 

someone else. 

SURVEY 

Do you like to read shorter one page articles or 

longer articles? Shorter | Longer 

Do you read the magazine cover to cover? 

Yes | No 

Do you read in one go or over the thirteen-week 

period? One go | over the thirteen period 

Are you a business owner? 

Yes | No 

Do you aspire to own your own business? 

Yes | No 

What sex are you? M | F 

What age bracket do you fit? 

Under 15 |15 – 19 | 20 – 29 | 30 to 39 | 

40 to 49 | 50 to 69 | 70 plus 

Are you retired? Yes | No 

Are you a tradie? Yes | No 

How long have you been on the Coast? 

Less than 5 yrs | 5 to 10 years | 11 to 20 | 

more than 20 years 

Where from? Overseas | Elsewhere in Qld | 

NSW| WA| Vic | SA | NT 

Do you prefer more business articles 

Yes | No 

Do you prefer more Life articles? Yes | No 

Do you prefer a half/half mixture? Yes | No 

Would you like more prize pages? Yes | No 

Would you prefer the magazine in sections, 

i.e. Business/Home/Dining etc? Yes | No 

What else would you like to see in the magazine? 

How else can we improve? 

To complete this survey tear out and send 

to admin@bmmag.com.au or 

Suite 18/21 Nicklin Way, Minyama. 

For an electronic version send us an email 

or complete on-line at www.bmmag.com.au 

or see our facebook page. e 

BUSINESS MATTERS 9

ABSOLUTE WATERFRONT DINING 

COME AND TRY OUR FAMOUS 

SEAFOOD PLATTER AND THE BEST 

MODERN AUSTRALIAN/CHILEAN CUISINE 

SCALLOPS CHILOE 

Grilled ½ Shell Tasmanian 

scallops served with a Chiloe island 

style salsa verde 

INGREDIENTS 

1 doz ½ shell Tasmanian 

scallops roe on 

1 x medium brown onion 

1 x bunch of parsley 

1 x bunch of coriander 

3 x lemons 

100 mls cider vinegar 

50 mls good olive oil 

Tea spoon of sea salt 

½ tea spoon black crack 

pepper 

20 mls chilled white wine 

METHOD 

CHILOE SALSA VERDE 

Finely chopped onion and herbs, (leave a few leaves for 

garnish) squeeze the juice of two lemons 

(wedge the other lemon for garnish)add all the ingredients 

tougher mix well and sit for ½ hour(this will soften your onions) 

SCALLOPS 

Removed the scallops from the shell and rinse well. Place 

shell in tray and heat in the oven (180 c. 5 mins) 

Place all the scallops in a bowl and add a little juice from the 

salsa verde and a touch more olive oil. 

Grill the scallops to medium rare, put a table spoon of the 

salsa verde on the shells place grilled scallop on top 

garnish and serve. 

123 Parkyn Parade, “The Wharf” Mooloolaba (Under the Tower) 

Tuesday to Saturday from 10 til late, Sundays 10 til 5 

Ph: 07 5444 5044 www.seerestaurant.com.au 


# 

Hashtags have become popular in social media, but their status 

as intellectual property - particularly as trademarks - is still 

developing. Interestingly, minimising legal risks surrounding 

the use of social media continues to be a grey area for many 

businesses, large and small. 

Can youtrademark your 

hashtag? 

Hashtags are character strings preceded by the '#' symbol, that 

generate a link to all other posts containing the same tag (e.g. 

Twitter). Today, hashtags provide businesses with new ways 

to engage with consumers, as well as providing search-related 

functionality. 

Basically, hashtag marketing campaigns generate brand 

awareness by encouraging social media users to post with the 

campaign tag and, in return, offer users discounts and prizes. 

A great hashtag will spread far and wide across the digital 

landscape, but brands will naturally get upset if competitors try 

to cash in by hijacking the content stream tied to a hashtag with 

their own marketing messages. To guard against this, companies 

are increasingly seeking trademark protection for their hashtags. 

The United States Patent and Trade Mark Office (USPTO) was 

uncertain about the functionality of hashtags. Thus, in 2013, 

USPTO included a new section in the Trademark Examination 

Procedure, in which a definition of 'hashtag' was provided. Large 

companies, such as Coca-Cola, now have registered trademarks 

with hashtags, in particular #cokecanpics and #smilewithacoke. 

Hashtags can be registrable, but only in circumstances where the 

hashtag would act as a badge of origin in the marketplace for the 

owner’s goods or services, and supports the brand. The character 

strings following the ‘#’ symbol need to follow the usual rules for 

registration of trademarks. 

A descriptive word combined with the ‘#’ symbol (#smile) is 

unlikely to be registrable. On the other hand, a distinctive word 

combined with the ‘#’ symbol (#YUKY) is more likely to be 

registrable, subject to no existing prior third party rights. 

In addition, to obtain a registration, the applicant must provide 

evidence of the use of the mark in connection with the relevant 

goods or services, which means that, like any other trademark, 

a hashtag mark must actually be used in commerce to be 

registrable. 

There have been a number of trademark disputes in the US 

regarding use of hashtags. Recently a Mexican restaurant in 

Wyoming named 'Taco John’s' - the owner of the trademark 

'Taco Tuesday' in the US - sent a cease-and-desist letter to a 

restaurant named Iguana Grill. The letter was in relation to 

Iguana Grill’s use of the hashtag #tacotuesday to promote its 

own services. 

Trending hashtags are becoming 

an increasingly popular commodity, 

especially among social media users. 

With this in mind, given the trending nature of some hashtags 

and the fleeting popularity of social media fads, businesses 

should consider the long-term viability of a hashtag campaign 

before expending time and resources to protect it. 

Before implementing hashtags for social media campaigns, it 

is wise to research potential conflicts, which include trademark 

clearance searches to identify conflicting uses. And more 

importantly, if your business is already using a hashtag as an 

effective marketing tool, it is recommended you consider 

registering it as a trademark. 

www.sixelements.com.au 

ca 

Madalene Bettega - Six Elements 

With 20 years of experience in business 

development, marketing, branding and 

communications, Madalene represents 

a new style of business leadership. 

Madalene is a practising Brand Strategist 

and Trademark Protectionist who brings a unique blend 

of business acumen, strategic prowess and high-level 

commitment to client relationships and works hard to 

ensure the business delivers exceptional brand experiences. 

UNIFORMS WITH LOGOS 

BM OFFER 

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Includes Pocket Size Embroidery 

(Up to 10,000 stitches) 

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No need to think about 

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Always look the part 

Be a walking advertisement 

for your business 

• CORPORATE WEAR • ACTIVE WEAR 

• HI VIZ WEAR • POLO SHIRTS 

• FAMILY OWNED AND OPERATED 

07 5438 0711 

www.sunshineuniforms.com.au 

Shop 14, 51-55 Bulcock Street Caloundra 

BUSINESS MATTERS 11

SMART BUSINESS MATTERS MEANS IMPROVING 

YOUR PROJECT MANAGEMENT SKILLS! 

DO YOU NEED TO STRENGHTEN YOUR PROJECT MANAGEMENT CAPABILITIES? 

As a business grows many projects are started to increase sales, improve customer service and build brands. 

However, research shows that over 90% of these projects have one or more of the following issues: 

1. Requirements/objectives not fully delivered 

2. Over spending 

3. Late delivery 

TO BECOME A SUCCESSFUL PROJECT MANAGER OUR AWARD WINNING COUNTDOWN TRAINING PROGRAM CAN HELP YOU! 

Countdown is a powerful, high-involvement project simulation in which teams assume roles at a fictional company with a 

critical need to improve their project management processes. 

Participants are quickly involved in a project and work with a Gannt Chart, estimating delays and costs, evaluating critical 

paths, assessing project risks and making decision trade-offs. 

The result is an engaging, fast-paced and relevant learning experience that really works. 

PARTICIPANTS WILL BE ABLE TO: 

Define the five key processes of project management (as described in the PMBOK) of initiating, planning, 

executing, controlling and closing. 

Explain the triple constraints of project management decision making; time, cost and requirements. 

Utilise the following project management tools: Work Breakdown Structure, Resource Allocation Chart, 

Scope Statements, Gantt Chart, Critical Path Diagram, Responsibility Matrix, Tradeoff Triangle, Scope 

Creep, Risk Profile Evaluation 

Implement effective team behaviours for managing and controlling a project, and explain the use of 

these behaviours within the team. 

Manage effective team responses for scope creep and changing expectations. 

Understand how to assess a project’s ultimate success. 

Kevin Bennett 

Kevin has 30 years of international industry 

experience implementing Operational and 

Business Excellence programs. His many 

roles have required extensive project 

management experience, and in doing so 

has gained significant knowledge in what is 

required to deliver successful projects. 

Kevin holds a Masters in Quality and 

Environmental Management, Graduate 

Certificate in Operational Excellence, 

Certified Net Promoter Score (NPS) 

Facilitator and is an Accredited Lead 

Auditor for ISO9001. 

KEVIN’S PREVIOUS ARTICLES IN 

MATTERS MAGAZINE INCLUDE: 

• Growing A Smart Business 

• Focus on Your Customer 

• Deeply Understand Your Processes 

• Setting Goals For Continuous Improvement 

• Who is your trusted advisor? 

• Developing Your Best Asset 

COUNTDOWN TRAINING 

PUBLIC ONE DAY WORKSHOP 

14th July 9:00am – 5:00pm – Level 3, 

288 Edward Street, Brisbane 

EXPRESSIONS OF INTEREST 

for a Sunshine Coast Public One Day Workshop - 

email KB@improvingyourbusiness.com.au 

For general enquiries and bookings please contact Kevin 

Bennett – mention MattersMagazine for your special rate! 

0407 144 963 

KB@improvingyourbusiness.com.au 

www.improvingyourbusiness.com.au 


A property management team is a must 

WHEN THE **** HITS THE FAN! 

REAL LIFE PROPERTY 

MANAGEMENT 

with Anita from Terreno Management 

Anita has owned and operated a 

successful real estate business 

for 21 years, using her excellent 

working knowledge of RTA 

rules and regulations, and the 

Property Agents and the Property 

Occupations Act of 2014. Anita 

strives to fulfil her obligations when 

it comes to landlords and tenants 

alike and, having built an excellent 

reputation across a wide sector of 

the property industry nationally, her 

services are highly in demand. 

Whether or not to hire a property management team is 

a question that every investor asks! Not hiring one might 

save a little money but . . . what happens when things go 

wrong? 

As an investor, the last thing you want to worry about 

is getting things fixed, especially if you live interstate or 

overseas. So hiring a property management team that 

thinks outside the box, and is available 24/7, could be a 

massive benefit. 

And remember, when things do go wrong, it can range 

from something simple - to a total disaster! Over the 

next few issues I will be sharing some real-life property 

management case studies, to showcase how a property 

management team can make managing your investment 

properties a whole lot smoother. 

CASE STUDY: 

What’s worse than a hangover on a Sunday? A sewerage 

overflow in your investment property! 

On a recent Sunday morning we had a major incident 

with one of the properties we manage. The property is just 

five years old and had only recently changed hands, so 

there were no indications that there was a problem with 

the property. 

Our tenants were in the shower when suddenly, 

sewerage started coming up through the drains, the 

ensuite, the laundry, their main bathroom and damaged 

carpets in their main bedroom. There was sewerage 

EVERYWHERE. It was a nightmare. 

The property management team at Terreno Management 

was notified and immediately organised the plumber, 

Mark Hurley from M.G.Hurley Plumbing & Gas Fitting 

who was slightly under the weather after celebrating his 

birthday the day before. He then advised it was a problem 

with external drainage and arranged the water company 

to come and resolve the problem.We then organised 

'Noddy' DeCourcy from Bright Aire Property Services, 

who at the time was settling down to watch the V8 Races 

on TV, to come up and pull up the carpets, salvage what 

they could and clean the damaged areas. 

So what had caused this calamity to happen? A blockage 

in the water line from non-compliant plumbing - signed 

off by compliancy officers five years ago. 

By the end of Sunday, the whole incident 

was resolved and the owner, who resides 

in Sydney, didn’t even have to lift a 

finger. Even the insurance claims and 

fixing the non-compliant plumbing 

is being handled by the property 

management team. 

www.facebook.com/Terrenorental 

ca 

BUSINESS MATTERS 13

BUY. NEW SELL. YEAR SAV NEW V Y. 

LIFE 

Award Iconic Winning Sunshine South Coast East Dealership Qld Pool for Builder 

Sale 

SELLING YOUR BUSINESS? 

Freehold Supermarket – Cotton Tree 

For the first time in 20 years this ultimate “boys toys” business is being offered for sale. If you’re 

into motorbikes, ATV’s, SSV’s, Scooters or Jet Skis this is the business for you. This Platinum 

level With Yamaha a long list dealership of State also and offers National a range awards, of accessories as well as as glowing well as customer Golf Cars and testimonials, Yamaha this 

Generators highly successful all under and the profitable one roof. Northcoast business is Motorsport ideally suited is the for largest a working supplier owner of commercial or couple. 

Jet This Ski business hire fleets offers in Australia an end-to-end and also service supplies to and complement services equipment their pool for building, Qld Surf including 

Lifesaving, 

Qld decking, Transport, paving Qld and Water pool Police fencing and Local across Councils. Brisbane’s Located north on and the Bayside busy Caloundra suburbs. 

Rd precinct 

with Established a beautifully for more presented than 15 showroom years and it is priding no surprise themselves that they on are workmanship, pumping out around of the 650 highest 

new standard, and used this units highly per successful year and are business ranked is in backed the top few by the dealerships support in of Australia a national for group. 

sales of 

Waverunners. 

Priced Expressions at at $415,000 of interest plus over SAV 

$600,000 

Contact Call Gary Gary Birmingham 0424 677 0424 741677 741 

• A rare opportunity to invest in a tightly held 

coastal hotspot 

• Multiple income streams including 

news-agency and lotto 

• 257 Metre Blue Chip Freehold 

• Fully managed with key staff in place 

• Passive return of 12% (on total investment) 

For expressions of interest 

Call Steve Schindler 0412 351 558 

• Complete refurbishment with state 

of the art equipment 

• $90,000 average weekly turnover 

• High profile tourist area with numerous 

key attractions 

• Future freehold development potential 

CALL THE COASTS MOST EXPERIENCED 

BUSINESS BROKERS 

Not Retail your Trade Average and Pool Gardening Shop Business 

Stepz Top Restaurant Fitness Loganholme in Premier Location 

A business that delivers 

This Maroochydore based business is a distributor for Astral, Waterco, Zodiac, Fresh Pools 

and Magnapool. With 70% of their business coming from trade based customers, they supply 

pool With chemicals, very consistent chlorinators, monthly pumps, turnover filters, due accessories to the strong and mix a range of business, of robotic Body cleaners Corporate, 

to 

a Real wide Estate selection Agents of leading and Residential builders as customers, well as a growing this Lawn retail and customer Garden base. Maintenance They service business 

high deserves profile further customers investigation. 

like USC Aquatic Complex, Sunshine Coast Regional Council, bespoke 

pool All of builders your customers for projects are in within Noosa, a Minyama 20 minute and drive Hamilton from Island, Maroochydore, as well local and identities with well-main- 

and 

business tained, top owners. brand Prominently equipment located included, and the well new equipped owner the will business enjoy good also cash boasts flow a strong and steady 

online work as presence. soon as they take over. 

For Sale $117,500 

Call Potential Gary to Birmingham achieve considerable 0424 677 growth.Priced 741 

to sell at $250,000 + SAV 

Call Gary Birmingham 0424 677 741 

Endless opportunities for someone who is 

This Brightwater Pizza and Pasta restaurant 

currently in the industry and is passionate about 

has become famous for the “Biggest Pizza’s 

health A beautifully and fitness.Stepz presented Fitness restaurant is located providing in the a unique in Qld”. atmosphere With strong results that locals there have is plenty quickly 

of 

prime, adopted central as the area place of Logan. for dining The 428 and sqm unwinding gym on opportunity the Sunshine to increase Coast, sale and by to capitalising listen to the 

includes: sounds of weights local room, live music massage while and catching treatment up with on friends the delivery and family. 

demand in the local and ever 

room, Located bathroom in the facilities premier (toilets dining and precinct showers), on the Sunshine increasing Coast community. with a modern fitout that 

as provides well as separate a relaxed rooms and informal fitness atmosphere classes. for diners, dancers and cocktail drinkers. 

Perfect for a working couple with short hours 

With Run over under $250,000 full management worth of state-of-the-art and with a fantastic lease, an ideal location, regular customers 

and great flexibility, providing an opportunity to 

fitness and strong equipment returns, and this a $170,000 business fit warrants out barely closer inspection. 

enjoy the Sunshine Coast lifestyle. 

12 months old, there is nothing more to spend. 

Offered for sale at $550,000 plus SAV 

Asking Call Steve just Schindler $80,000 – 0412 351 558 or Sensibly Gary Birmingham priced at $115,000 – 0424 + 677 SAV741 

Call Debra Donahoe 0411 660 741 


Connecting Hot Growth Buyers in a Cool to Businesses across Correct the Sunshine Weight! Coast 

High Top 10 Net Café Profit For Business 

Sale 

“Mighty Mighty” What a Steal! 

BUSINESS SALES. 

IT’S A DONE DEAL! 

WITH STEVE SCHINDLER 

A breeze to run with the air-conditioning units 

Servicing all of Queensland this business is a 

imported direct from China and installed by 

preferred supplier of premium European food 

With licensed over sub-contractors. 20 years’ experience With Australia running wide a successful processing, Maroochydore industrial business and commercial and 40 weighing years 

as rights a local to the resident, brand and Steve’s 70% growth one of the in sales, most connected equipment brokers to the on grocery, the Sunshine take away, Coast. health It is 

his and ability 235% to growth connect in Net buyers Profit with over sellers the last ensuring care business and retail owners markets. realise Providing the maximum 

both sales 

value 3 years for this their is a business. fantastic business With his for wealth an of sales and experience service this and Monday local knowledge, to Friday business Steve is 

is 

the owner perfect operator choice seeking for those flexibility who and are work/ considering ideal buying for or a working selling a couple business. 

or as an addition to a 

life balance. 

complimentary business looking to expand their 

sales and or service capability. 

Connect with Steve today 

Priced at $220,000 plus SAV 

Priced at $375,000 plus SAV 

T 5444 3300 M 0412 351 558 



One of Beanhunter’s highest rating Café’s on 

A massive investment went in to creating this 

the Sunshine Coast and operating out of a 

“A” grade fitout inc premium kitchen, bar and 

converted This highly shipping profitable container, business this services very busy blue chip exceptional corporate branding. government Located in clients the Valley’s across 

little the Sunshine business is Coast. ideally Operating suited for 7 a days working a week and trendy with dining a long precinct term service with a contract long lease. in 

owner place. who The is P&E passionate includes about several coffee trucks culture. and utes Mighty , tools Mighty and service has proven equipment it’s capable ensuring 

of 

Situated staff can on provide Nicklin fast Way and in Currimundi effective maintenance with 

generating and repairs exceptional to a fleet revenue, of large and the business small 

is 

tremendous commercial exposure, and industrial great reviews vehicles. 

and 

fully staffed and is bound to impress. 

regular customers, this business will quickly get 

snapped up by a new owner. 

Priced at $600,000 + SAV 

Sacrificed for immediate sale 

For sale at $95,000 plus SAV 

$165,000 + stock 

Contact Gary Birmingham – 0424 677 741 


Call Samson Cowan 0405 657129 

SAVVY BUSINESS SALES - ChANgINg LIVES 

14 ISSUE 80 

114 Brisbane Rd, Mooloolaba | T 07 5444 3300 | www.savvybusiness.com.au

Trustee Resolutions Save Tens 

of Thousands in Tax 

ACCOUNTING 

MATTERS 

If you are a trustee of a discretionary trust, then you should 

be thinking about your annual trustee resolution. 

Improperly distributed income WILL 

be taxed at 49% --do it properly and save 

thousands. 

Trustees are bound by the terms of their trust deed, so so 

whether or not you have to complete a resolution by the 

30th of June will depend on those terms. Some trust deeds 

actually specify an earlier date for the resolution, so make 

sure you understand what yours says. It may be difficult to 

verify to verify the the distribution after after the the date date specified specified in your in your trust 

deed. trust deed. 

WHY IS IT IMPORTANT? 

Discretionary trusts can can distribute and and tax tax effectively effectively 

stream 

streameded 

income 

income 

to beneficiaries. 

to beneficiaries. 

Income 

Income 

from 

from 

dividends, 

capital 

dividends, 

gains, 

capital 

and other 

gains, 

income 

and other 

can 

income 

all be distributed 

can all be 

distributed separately, which means we can allocate 

separately, which means we can allocate specific income to 

specific beneficiaries, income to specific regardless beneficiaries, of what was regardless done last of year, 

or what was we done may last want year, to do or in what the we future. may want to do in 

Here 

the future. 

is an example based on the following family 

circumstances: 

Here is example based on the following family 

circumstances: 

Dad is a builder and works in the family business operated 

through Dad is a the builder trust, and mum works has a in corporate the family job business and earns operated 

$190,000 through the per trust, year. Grandma, mum has a who corporate lives with job us and but earns has 

no $190,000 income, per also year. has Grandma, $80,000 who capital lives loss with from us the but sale has no 

of 

income, 

an asset 

also 

10 

has 

years 

an 

ago, 

$80,000 

which 

capital 

she would 

loss from 

have otherwise 

the sale of an 

asset 10 years ago, which she would have otherwise been 

been unable to use. Our oldest child has just turned 18 and 

unable to use. Our oldest child has just turned 18 and is 

is practicing for a lifetime career playing X-Box from our 

practising for a lifetime career playing X-Box from our 

spare room, and the youngest kids are 15-year-old twins. 

spare room, and the youngest kids are 15-year-old twins. 

Without distributing the income, or by distributing the 

Without distributing the income, or by distributing the 

income but not preparing a compliant trustee resolution, 

income but not preparing a compliant trustee resolution, 

the trustee could be taxed $82,050 on the trust income. 

the trustee could be taxed $82,050 on the trust income. 

Here is how we can save this family over $67,000 in tax 

Here is how we can save this family over $67,000 in tax 

through 

through 

an 

an 

effective 

effective 

distribution: 

distribution: 

If you are a trustee, then you should be receiving advice on preparing your annual trustee resolution shortly. This relatively 

simple resolution done properly can make a big difference to your tax bill. m 

CHRIS BURNS 

COMPLETE 

BUSINESS 

STRATEGIES 

ABOUT THE AUTHOR 

Chris is a Chartered Accountant and a Director of Complete Business Strategies. During his 20 year career 

Chris has helped hundreds of clients improve their business outcomes and looks forward to helping many many more. more. 

TRUSTS SAVE THOUSANDS IN TAX 

Your annual resolution is necessary to stream 

income effectively. 

Scan the 

QR code 

to save 

thousands 

To find out more call us on (07) 5439 1600 


BUSINESS MATTERS 15

Anyone can clean, right? 

CLEANING 

MATTERS 

There is more to cleaning a commercial business than 

most people realise - so don’t get caught with a 'lemon' 

of a cleaner, just because they keep a clean home. 

A professional cleaner will be equipped with 

commercial grade equipment and chemicals, not a 

household vacuum cleaner or chemicals you purchase 

from the supermarket. 

And they will have the knowledge to know which 

chemicals and cleaning processes to use on different 

surfaces. For example, does your cleaner know the 

difference between glass and toughened glass? Would 

he or she understand that cleaning a parquetry floor 

is not the same as cleaning a timber floor? And how 

about cleaning alcohol off your floor so you don’t get 

that 'sticky' feeling after it's cleaned? There is more to 

cleaning that just chemicals and water. m 

Your cleaner's focus should 

be to deliver a reliable 

commercial cleaning service 

in a professional manner, 

with a strong focus on 

your business requirements 

and budget. 

So when picking a cleaning 

company to clean your 

workplace, don’t just look 

at the price - experience 

and knowledge make a big 

difference. 

JOHANNAH 

KERNER AND 

ELAINE LEO 

KERLE PROJECTS 


With over 30 years experience in commercial cleaning – Johannah and Elaine can design the right cleaning 

program to fit your business. 

Is Kerle Projects the missing piece 

of your cleaning puzzle? 

KERLE 

KERLE 

PROJECTS 

PROJECTS 

Tailored 

Tailored 

Cleaning 

Cleaning 

Program 

Program 

Talk 

Talk 

to 

to 

us 

us 

about 

about 

what 

what 

your 

your 

business 

business 

requires 

requires 

in 

in 

cleaning 

cleaning 

and 

and 

we 

we 

will 

will 

develop 

develop 

a 

a 

program 

program 

specifically 

specifically 

designed 

designed 

for 

for 

your 

your 

business. 

business 

Tailored Service 

Tailored Service 

Providers 

Providers 

Our service 

Our service providers are 

providers are 

trained to your specifically 

trained to meet your 

designed cleaning requirements. 

specifically designed 

SO YOU GET THE 

cleaning requirements. 

BEST RESULTS. 

SO YOU GET THE 

BEST RESULTS. 

GUARANTEE GUARANTEE 

Benefits 

1. To 1. beat To beat both both price price and and quality 

quality delivered in cleaning 

cleaning. 

1. Regular 

Benefits 

inspections on 

2. To 2. respond To respond to issues to issues 

cleaning 

1. Regular 

standards. 

inspections 

within within an hour. an hour 

2. Flexibility 

on cleaning 

in your program 

standards. 

3. If 3. we If have we have a reoccuring a WHY to suit 

2. Flexibility 

your business. 

in your 

issue issue - you - you will will receive receive CHOOSE 3. Local business. 

up to up 100% to 100% credit credit 

program to suit 

on your on your service* service * WHY CHOOSE US? US? your business. 

*conditions 

Kerle Kerle Projects Projects is 3. Local business. 

apply. apply 

committed is committed to to 

providing providing quality quality based on 

based your on your budget. budget. Our programs Our programs are 

are based based on on your your business. business. You You come 

first come in our first business. our business. Cleaning Cleaning matters 

matters to us. Does to us. it Does matter it matter to you? to you? 

PH: 1800 660 975 

*conditions apply 



Are classic cars a better investment 

than diamonds? 

CAR LOAN 

MATTERS 

They say diamonds are a girl’s best friend - but could a classic 

car be smarter? The 2015 Wealth Report recently published 

by Knight Frank Research revealed some important 

information on investing in classic cars. 

When luxury investments were compared over a 10-year 

period, from 2004 to 2014, classic cars far out-performed 

diamonds as a luxury investment. In fact, fancy coloured 

diamonds increased in value during this period by 167 per 

cent, while classic cars increased by 487 per cent. 

WHAT DOES THIS MEAN? 

Don’t waste your money on diamonds for your wife, instead 

invest in a classic car! Well, I'm not sure your wife would 

agree, but at at least now you have some hard evidence to to try try 

and convince her. 

Did you know that loans for these classic cars are really 

different to normal car loans? Many general lenders do not 

recognise that classic cars can be an investment, and increase 

in value, rather than a depreciating asset, like a standard 

modern car. 

If you are thinking about buying a classic car, don’t use a 

home loan broker or a broker that specialises in standard 

car loans - use a finance broker that specialises in classic 

car loans. An experienced classic car loan broker will have 

access to many bank and finance company car loan products, 

specifically for classic cars, some of which are not available 

to the general public. m 

Your classic car loan broker 

will be able to help you 

select the best loan for your 

needs, saving you precious 

time and money. 

Good luck! 

DAN FOX 

FOX CAR LOANS 


After 17 years’ experience with several finance companies, Dan decided to establish Fox Car Loans in 2006 to offer 

customers the best possible finance solutions for their individual circumstances. Dan is a former Australian jet ski 

champion and is passionate about helping various organisations and holds various volunteer and executive positions 

with several non-profit organisations in Australia. 

WHAT DOES THE FOX SAY? 

Yes to... 

3 Personal Car Loans 

3 Business Car Loans 

3 Classic Car Loans 

3 Bad Credit Car Loans 

BUSINESS MATTERS 17 

BUSINESS MATTERS 17

Small Business pleased with 

TURNBULL GOVT ELECTION BUDGET 

POWERING BUSINESS 

POTENTIAL 

with Katie Whittle, CCIQ 

The Chamber of Commerce and Industry Queensland 

(CCIQ) is delighted that the Federal Budget has 

recognised small business as the backbone of the economy. 

CCIQ Regional Manager for North Queensland and 

FNQ Amy Turnbull said measures announced tonight 

by Treasurer Scott Morrison in his first Budget were 

immediately encouraging for small business. 

She said the Treasurer had delivered for SMEs with 

company tax cuts, innovation and infrastructure measures, 

plus training and jobs for young people. 

“The Coalition in this year’s Federal Budget 10-Year 

Enterprise Tax Plan has pleasingly chosen to additionally 

tap medium-sized businesses on the shoulder to grow and 

provide jobs needed for prosperity,” she said. 

“This Budget is a crunch one for the Coalition 

Government and it has outlined a plan for growth and 

jobs; sustainability of the tax system and committing 

Australia to live within its means.” 

Ms Turnbull said that with an election likely on July 2, the 

Budget created both challenges and opportunities for the 

Turnbull Government. 

“Realistically this will in the longer term be viewed as 

missed opportunity for holistic reform to the way we tax 

and spend,” she said. 

“After all, the decisions needed are unpopular ones that 

unfortunately have negative implications at the polling 

booths across the nation – this is a budget focused on the 

next two months and not the next two decades. 

“But, in our view, it strikes the right balance in trimming 

government spending, delivering tax change and in turn 

economic growth and job creation. 

“It recognises the imperative to tackle the embedded 

structure deficit that exists in the Federal Budget and 

commence paying down debt.” 

The budget deficit in 2016-17 of $37.1 billion is projected 

to fall to just $6 billion by 2019-20. 

“CCIQ’s view is that balancing the nation’s books should 

hinge on reducing government spending rather than 

implementation of additional revenue grabs,” she said. 

“However, we support revenue-raising measures such 

as increasing tobacco excise and cracking down on 

multinational tax avoidance. 

“CCIQ is confident that the Federal 

Election will prove to be a significant 

opportunity to secure vitally 

needed infrastructure funding 

for Queensland. 

“But it would appear that the government is choosing 

to keep its powder dry in terms of infrastructure 

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commitments to the Sunshine State. Only the Ipswich Motorway 

($200 million) has got a tick in its box tonight. 

“Specific funding for the new tier of projects to drive Queensland’s 

economic future that are yet to get funding include Brisbane Cross 

River Rail; Port of Brisbane dedicated freight rail connection; 

Beerburrum to Nambour rail upgrade; Mount Isa – Townsville rail 

corridor upgrade; Bruce Highway and the M1 Pacific Motorway. 

“The Federal Government will need to step up in this area.” 

Ms Turnbull said small business should be encouraged by the 

measures announced by the new Treasurer. 

“It was almost impossible to match last year’s Budget, which was 

labelled as being the most small-business-friendly in over two 

decades. But this Budget has come extraordinarily close. 

“Scott Morrison’s Budget will materially benefit the state’s 416,000 

SMEs that employ close to two million Queenslanders. 

“It will benefit business through boosting confidence, and when 

coupled with the range of stimulus, measures SMEs are again the big 

winner from a Coalition Budget.” 

Small business with turnover of less than 

$2 million will receive an additional 1 per 

cent reduction in company tax. Incorporated 

businesses with a turnover between $2 million 

and $10 million will receive a company tax 

cut of 2.5 per cent, with all business under $10 

million now at a taxable rate of 27.5 per cent. 

“This is crucially important as these medium-sized businesses are 

equally scalable and can grow to create the activity and jobs needed by 

the Coalition for re-election,” Ms Turnbull said. 

“A 10-year glide path will inevitably see all businesses paying an 

internationally competitive company tax rate of just 25 per cent. 

“The government has also extended the eligibility for its $20,000 

instant asset write-off scheme to businesses under the $10 million 

turnover threshold. The instant asset write-off last year was a big 

deliverer of economic activity and jobs and is again on the table, but 

this time for businesses with a turnover up to $10 million. 

“Finally, the government will increase the tax discount to 8 per cent 

for unincorporated businesses with annual turnover less than $5 

million, capped at $1000. This discount will be further increased in 

phases to reach 16 per cent by 2026-27. 

“Collectively these measures are anticipated to save Queensland 

SMEs $250 million in 2016-17 and that will dramatically rise across 

the next decade.” 

Ms Turnbull said businesses had received little of the insight they 

would have hoped for on election policy that the Coalition would 

likely deliver from next week in the lead-up to the July 2 poll. 

“Queensland SMEs will inevitably want to see more progress on tax, 

federation and workplace relations reform that will ensure they have 

confidence to grow, invest, and create jobs,” she said. 

“But it is a Budget that unmistakably provides confidence to 

Queensland small and medium sized businesses. The small business 

community will take a lot of heart from what was given to them 

tonight, providing the opportunity for future growth and jobs.” ca 

Kate Whittle spokesperson for CCIQ. CCIQ is the Chamber 

of Commerce and Industry Queensland, they exist to provide 

a powerful voice for small business and power their member’s 

potential through providing tools, services, information and 

advice. Not a member? Join Now www.cciq.com.au 

– more than just cars! 

Kellie 

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Paint & Interior Protection services are also available to help with fading and premature aging of your vehicle. 

Steve 

Rust Protection 

Living in a coastal town, rust protection is something that we should have a serious think about. It’s our patriotic right as 

“Sunshine Coasters” to throw the camping gear in the 4WD, grab the family and the dog and go pitch a tent somewhere 

on the coast line for the weekend. 

But have a think about the effects that salt water is having on your car – how much it will cost you to fix if rust does 

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Prevention is better than cure! 

Home & Office Tinting 

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Call 13TINT today or call into any of our Sunshine Coast stores 

BUSINESS MATTERS 19

Tips for Choosing Your 

Real Estate Agent 

REAL ESTATE 

MATTERS 

When you decide to sell your property, the most 

important decision you have to make is choosing the 

right agent. 

If you do not have an existing relationship with an agent 

you know and trust, ask your friends and family who 

they have used, and if they were happy with their 

agent. It is then a good idea to attend open houses to 

experience firsthand how the agent works. 

You can observe how they talk to people, the questions 

they ask and the answers they provide, and this will give 

you the first indication as to whether they are the right 

agent for you. Do this a few times. 

Remember, you are giving this person the key to your 

home - you have to trust them, respect them and be 

confident in their ability to achieve the best possible 

result when selling your home. 

Once you have a short list of agents, invite each of them 

to come and do an appraisal on your property. You are 

actually interviewing them for the job of selling your 

home. The most common problem here is that people 

are influenced by the agent who tells them the highest 

price. But remember, words are cheap - anyone can say 

anything they think you want to hear. 

Always get the agent to substantiate the price or price 

range they provide. As you can imagine it is not an exact 

science. It is important to remember that your opinion 

could be influenced by emotion, because it is your home. 

When you have lived in a 

property for a long time, you 

don’t notice the things that 

other people notice. It is for 

this reason that it is really 

important to listen to the 

agent you eventually choose 

as this is their area of expertise. 

With years of training and 

experience within the industry, 

they have the skills to guide 

you successfully through 

the process. m 

VICKI COOPER 

STEWART 

PROPERTY 


Vicki Cooper has recently joined Stewart Property Mooloolaba bringing a wealth of Real Estate knowledge from her 

20 years’ experience in all facets in real estate from a Sales Person, Property Manager to Principal. As an energetic industry 

professional, Vicki is results-driven with a reputation for integrity and structure providing the highest level of service to sell 

their property or help people find their dream home.. If you would like more information, please feel free to contact 

her on 0412 802 215 

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www.stewartproperty.com.au 


Focusing on Financial Goals. 

Are yours' in place? 

MONEY 

MATTERS 

How many times have you looked at your bank account 

and thought, where did all the money go? 

How have I found myself in my current situation? 

It’s the old story that we hear over and over. People 

don’t plan to fail, they fail to plan. 

Setting of goals and working to achieve them is one of 

the largest contributors towards positive outcomes. 

SMART goals provide a useful framework for setting 

out goals that are: 

• Specific – well defined with clear objectives. 

• Measurable – achievable goals with the ability to 

track your progress to success. 

• Agreed upon – all people contributing to success 

agree on what you are setting out to achieve. 

• Realistic – ensure your available resources will help 

set you up for success. 

• Time-based – realistic time frames to enable you to 

achieve your goals. 

Below are some examples of SMART goals. 

GOAL TIME FRAME EXAMPLE 

short term less than two years an overseas holiday next 

year costing $5,000 

medium term three - five years 

long term 

pay private school fees 

starting 2019 - 

$12,000pa 

more than five years retire comfortably in 

ten years on $50,000pa 

after tax 

We also know that things change, so we need to have the flexibility 

to change with them and realign our expectations if required. 

If you haven’t set your financial goals or if you are unsure of where 

to start, the best thing to do is get in contact with your Financial 

Adviser so that they can guide you to your financial success. m 

This information is general information only. You should consider the appropriateness of 

this information with regards to your objectives, financial situation and needs. 

Stephen Blampied is an Authorised Representative of Infocus Securities Australia Pty Ltd 

ABN 47 097 797 049 AFSL and Australian Credit Licence No. 236523 

Any goal you make needs to be clear and concise. You 

need to be able to continually refer to them and most 

importantly, you need to remain positive. 

STEPHEN 

BLAMPIED 

INFOCUS 


First and foremost, Stephen is a family man. A devoted father of three adorable children, non-biased opinion of 

course, Stephen has a zest for life and lifestyle. His active interest in cycling, running, and the odd ironman 70.3 

events keep him on his toes. A move from Melbourne to the Sunshine Coast is testament to this. In Stephen’s 14 years 

as a Financial Adviser it is his passion and enthusiasm that sets him apart and puts his clients on the path to success. 

What’s important to you 

is important to us 

We understand how important it is for you to make the right decision when it 

comes to achieving your financial goals and we would love to offer you a no 

obligation initial appointment (valued at $330) to discuss your aspirations and 

financial goals. 

Drop by for a coffee and a chat with one of our Financial Advisers today! 

Our receptionist Rihann will be happy to book a time that suits you best. 

07 5443 4311 

www.infocus.com.au/sunshine-coast 

Sunshine Coast Financial Planning Pty Ltd ABN 34 133 955 736 is a Corporate Authorised Representatives of 

Infocus Securities Australia Pty Ltd ABN 47 097 797 049 AFSL and Australian Credit Licence No. 236523 

BUSINESS MATTERS 21 21

The Evolution of Financial Planning 

comes to the Sunshine Coast 

Perron Financial Group – 

Your Holistic Financial Planners 

Perron Financial Group are holistic financial planners passionate about understanding 

every individual’s lifestyle needs and objectives. The team at Perron are dedicated to 

creating tailored financial solutions for each individual and humanising the financial 

planning relationship. 

WHAT MAKES PERRON FINANCIAL GROUP SO DIFFERENT? 

3 Simple and easy to understand language, no financial jargon 

3 Regular meetings to ensure your financial plan, strategies and investments are on track 

to achieve what’s important to you 

3 Clearly defined check points so you know how you are tracking every step of the way 

3 Adjustments to your wealth plan over time as your needs, wants and life change 

3 A sounding board for your concerns, fears and aspirations 

3 Programs and tools to help you automate your finances and manage money more efficiently 

3 Expert advice on building your wealth, protecting your wealth and the very best tools 

for you 

Here at Perron Financial Group, we are focused on what strategies our clients 

can employ to realise their full financial potential and dig deep to discover their 

‘why’ about money. 

EXPERT FINANCIAL ADVICE 

We usually apply more time to booking a holiday than we do learning how to grow our wealth. Ironically, managing 

your money and making it grow (often with the goal of more holidays) is quite simple. One of the keys to financial 

success is automating your finances, making the day to day management simple and almost non-existent 

For example, $1000 a month invested every month into an investment for 30 years could realise a net result of 

$1.5 million. Making your money grow is only one part of the equation, what we have discovered is most of us 

aren’t really after money, we are after what it can give us; peace of mind, reassurance that you are comfortable, a 

holiday, a new car, choice and flexibility, not just what you have in the bank. 

WHAT’S YOUR ‘WHY’ FOR MONEY? ARE YOU AFTER FREEDOM, SECURITY, TRAVEL, WHAT ARE 

YOU AFTER? LET THIS OPEN YOUR MIND TO THINK ABOUT WHAT MONEY MEANS TO YOU? 

Round Table Money Mentor Session 

An open discuss with expert financial advisers 

(not death by PowerPoint) 

Maximum 10 people 

$20 per person, includes a meal and a drink 

Location to be advised upon booking 

EXPRESSION OF INTEREST: 

please email kelly@perronfg.com 

Ph. 07 5437 9243 | admin@perronfg.com | www.perronfinancialgroup.com.au

Why Invest 

Overseas? 

Australian house prices are among the most expensive in the world. 

According to a report released by ratings agency Moody’s, the 

average Australian family spends 29 per cent of their income on 

their mortgage, with Sydney-siders spending an average of 39 per 

cent! What’s even more alarming is that this represents a 36 per cent 

increase in just one year! 

In many countries, these statistics would spell an impending demise in 

the Australian housing market. With interest rates at record lows and 

housing affordability at never-seen-before levels, it paints an extremely 

perilous picture. Not only is there very little room for capital growth, 

but investors leave no room for a change in economy, government or 

personal circumstance. 

Many Australians have leveraged their whole retirement on a 

sustained shift in Australian house prices and the false economy that 

has been caused by lower interest rates and international demand. But 

what if house prices don’t continue to climb? Or worse, prices start to 

decline? 

Many Australians don’t have the ability to pay a higher mortgage, and 

they certainly don’t have the ability to increase their equity should 

house prices fall and the banks demand stronger deposits. 

Thousands of Australians are taking a practical approach to diversify 

through real estate and avoid a potential housing market correction. 

This has been made easier by technological advancements, such as the 

Internet and housing data. 

Many Australians are diversifying their 

investments internationally, to affordable 

housing markets in key international 

economies, and they couldn’t be 

happier with the returns. 

One of the favourite markets for savvy Australian investors seems to 

be America, and the timing couldn’t be better. 

Gone are many of the unsavoury marketers, who sold properties in 

less than desirable locations and unfortunately gave international real 

estate a bad name. There are a few companies in Australia who offer 

great investment properties, in markets very similar to those at home. 

Australians can buy a home in Dallas, Texas, for example, for less than 

$200,000, yielding returns similar to a property costing $500,000 back 

home. 

It's not always that easy. Investing overseas requires the same due 

diligence as Australia, and a few extra steps to ensure your investments 

are properly managed. With Australian house prices reaching 

unsustainable levels, and household debt skyrocketing across the 

board, it's no wonder this new wave of Australians is seeking greener 

pastures in overseas markets. ca 

Brent and the team at FuturePlan 

Property are helping Australians to 

invest in properties in the US, go to 

www.futureplanproperty.com.au 

R 

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BUSINESS MATTERS 23

TRAVEL BUSINESS 

TRAVEL 

with Cheryl 

BUSINESS 

Ryan from 

with 

123 

Cheryl 

Travel - 

Ryan 

Buderim 

from 

123 Travel - Buderim 

Cheryl has been working and 

travelling the world for over 25 

years. Her travel business is 

a combination of leisure and 

conferencing with a special passion 

for supporting local communities 

she visits. She has travelled to 

around 40 countries and in the 

last two years Cheryl has been 

instrumental achieving in taking the 

projects worldwide. 

Travel Agent vs 

ONLINE BOOKING SYSTEMS 

When booking your holidays, do you use a travel 

agent or an online booking system? With peace of of mind, 

affordability and organisation topping the list of 

important factors when booking, more travellers are 

choosing to use an agent to plan their unforgettable 

holidays and business trips. 

A travel agent can not only make all all your bookings -- 

travel, hotel, meals and excursions, -- but they will will also also find 

the find best the best deals deals and and be your be your advocate advocate if if anything if anything goes 

wrong. goes wrong. 

Online booking will show you the prices of tickets 

at the moment, but prices may change daily. And 

although some, but not all, travel websites allow you to 

create a package by booking hotel, airfare, excursions 

and car rental together, upfront payments are required. 

Planning a trip can be time-consuming and, the more 

complex the trip, the more helpful an experienced 

agent will be. Research shows that about 20 per cent 

of more than 2,000 travellers said it took more than 

five hours to search and book travel online. Do you 

really have the time? 

Websites just can't compete with personal experience 

and local knowledge - and that can include things like 

visas, inoculations, upgrades and other guidance. 

Your travel agent can find the early 

bird offers, discounted hotels and 

best package deals, and will cost 

around the same as if you’d booked 

it yourself! 

And remember, large operators hold 

back from selling their products 

online, and many also believe their 

products are too complicated to be 

booked online. 

Much more than a click and 

book, your agent will build an 

unforgettable holiday experience 

for you with real-life knowledge 

and unmatchable service. 


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Are you waiting too long for 

YOUR money? 

PROPERTY 

MANAGEMENT 

MATTERS 

KENT MEDWIN 

ROCK PROPERTY 

One of the key services provided by Property Managers 

is rent collection. Rent is collected on behalf of the 

investor and deposited into the Property Manager’s 

account in trust. Periodically these funds are then 

transferred to the client; it is not, however, widely known 

that not all property managers disburse these funds as 

frequently as others. 

Too often we hear of investors waiting two weeks and 

sometimes even a full month for their rent to be disbursed 

to them from their Property Manager. If your Property 

Manager doesn’t disburse your rent to you on a daily basis 

it would be prudent to ask them…WHY! 

The answer may surprise you. In most cases the decision 

to disburse rents less frequently is driven by cost control 

measures on behalf of the Property Manager. The fees 

you pay should be enough to ensure that you receive your 

rental income on time. 

Rent collected on behalf of an investor is revenue that 

should be to their benefit as soon as possible. That is why 

quality Property Managers with a thorough understanding 

SEE RESTAURANT 

of property investment ensure that funds are forwarded to 

the investor as a matter of urgency. m 

When choosing someone to 

manage YOUR property 

always ensure that they are 

forwarding to you YOUR 

rental income the same day 

that they receive it, after 

all... it’s YOUR money, 

YOU deserve it! 


Kent Medwin is a Director of ROCK Property. Kent has been investing in residential property for more than 16 

years and has built a very large personal portfolio. Kent’s team of property professionals at ROCK now provide 

advice and expertise to investors; it’s a service provided BY investors FOR investors. 

by investors. for investors. 

If you’re looking for an experienced partner who understands 

residential property, talk to Rock. 

We work alongside property investors to help build their portfolios – 

investors helping investors is the way we look at it. 

So whether you’re just starting out, on you’re third, or thirty-third 

property call us today, drop by the office, or visit us on the web. 

07 3102 1219 9 CAPITAL PLACE, BIRTINYA ROCKPROPERTY.COM.AU 

BUSINESS MATTERS 25

SUCCESS 

Copecats Printers 

NEVER OVER-PROMISE 

and under-deliver! 

E 

very successful business has its own success strategies 

in place and, for Jos and Jacqueline Eegdeman, that 

means avoiding the mistake of over-promising and 

under-delivering. 

"This creates our success and has made Copecats 

Printers what it is today." 

"In today’s market, with the current competition, 

this can do some serious damage to your business - especially 

when servicing local businesses. Word-of-mouth is very powerful, 

as is social media," said Jos. 

Servicing the Sunshine Coast for almost 40 years, Copecats 

Printers is family-owned and operated, and is one of the longest 

established commercial printers in Maroochydore. Jos and 

Jacqueline took over in 2008. 

Copecats Printers offer a wide variety of products, from design to 

print, bindery, print management and mass mailing, including full 

colour offset and digital printing. 

"Printing in-house using offset and digital printing equipment 

allows us to meet or better your price expectations and quality 

requirements from start to finish - and we deliver when promised," 

said Jos. 

"Our professional staff have the expertise and knowledge to assist 

you with every aspect of your printing requirements, and we pride 

ourselves on providing a high level of customer service, including 

competitive prices and consistent quality. 

Putting the customers first is another of the couple's top success 

strategies. 

"We have to keep pace with the customers' changing printing 

needs, to ensure we meet and anticipate their demands and 

expectations, so that we continue to win their business," 

said Jacqueline. 

"Providing excellent products, efficient service and support, and 

going that extra mile, makes our customers feel valued. We keep 

them informed throughout the process, from design to finished 

product, so there are no unexpected surprises!" 

Another secret to success for Jos and Jacqueline is making concern 

for the customers a top priority at all times. Being down to earth, 

honest and straightforward in their communication, impresses 

customers and strengthens the customer relationship, resulting in 

the customer being more loyal to us. 

"Customer referrals are a very 

powerful and successful tool. In 

the current market the competition 

is fierce and, for a lot of businesses, 

purchases are price-driven. 

So if our customers are satisfied, 

the best thing they can do for 

us is to tell other business owners 

and decision-makers about 

their experience. 

"So, if you're running a business, and you're not happy with your 

current printer, don’t put up with it! Come and visit us!" 

www.sunshinecoastprinters.com.au 

e 


HANDLING THE 

HEARTACHE WHEN 

things turn sour 

SUCCESS 

I 

t is estimated that today, one in three marriages in Australia 

will end in divorce, and that's in addition to the many other 

types of relationship break-ups that occur on a daily basis. 

Generally, the experience is incredibly emotional, timeconsuming, 

and expensive. 

Divorcing through the court process can take many months to 

conclude and can cost tens of thousands of dollars. The emotional 

cost on the couple, their children, and family members is 

immeasurable. 

But after going through the process herself, Sunshine Coast 

businesswoman Alvia Turney has established an alternative 

solution - Act4Tomorrow - which she hopes will one day be 

known throughout Australia as a better way to separate. 

Alvia's life was turned upside down in 2001 when she found 

herself on the separation rollercoaster, experiencing the emotional 

trauma and stress first-hand. 

Heartbroken and unable to think clearly, she followed the advice 

of well-meaning family and friends to seek legal representation. 

Two years and tens of thousands of dollars later, her divorce and 

property settlement were finalised, and she was emotionally and 

physically exhausted. 

‘I just didn't want anyone else to go through that experience. 

When I separated, it appeared that no one involved wanted to 

keep the situation fair and civil, and no one managed the entire 

matter for you, until now,’ said Alvia. 

Initially Alvia worked the business as a one-woman show with 

the occasional client, knowing it was a good idea, then in 2013, 

the business was officially launched. 

As separation specialists, Act4Tomorrow offer a range of services 

to help couples end their relationship as amicably and fairly 

as possible, and move on with their lives. Alvia’s passion in 

creating this business is to save you time, money, and much 

of the emotional stress. 

‘We manage the entire process for an individual or a couple, 

to communicate and navigate through the break-up process. 

So literally from how you handle saying goodbye to somebody, 

working through a plan to move forward on all matters, to 

gathering financial information, so you are fully able to think 

clearly when you sit with one of the collaborative lawyers who 

work with Act4Tomorrow.’ 

Act4Tomorrow provides education in the art of negotiation and 

conflict resolution, and promotes a platform of respect throughout 

the process. 

‘It's about delivering the message in a respectful caring manner 

that reduces the angst and the emotional impact on the other 

party,’ Alvia said. 

‘So if you are the person wanting the break-up, it's better to come 

to us before you initiate it, as there is a polite way of 

telling somebody.’ 

Act4Tomorrow 

Alvia advises clients to come immediately, so the whole process 

can be properly managed and dealt with as quickly as possible - 

usually in just one or two meetings. 

When separating through the courts costs mount up quickly, into 

the tens of thousands of dollars for each person. Just ask anyone 

who has been through this process. Act4Tomorrow has set fees so 

the client knows what to expect. 

The business collaborates alongside a team of independent solicitors, 

so that the legal issues are properly dealt with, along with all the 

logistical, practical and emotional issues of your break-up. 

Alvia believes that the way in which the separation is handled 

can drastically affect how a couple treat each other in the future. 

And if they have children, this is vitally important. 

"All the couples we have worked with 

went through the process quickly and 

smoothly and have moved on with 

their lives.’ 

From its Sunshine Coast HQ - and its new base in Victoria - 

Act4Tomorrow can help couples throughout Queensland, 

Victoria, NSW, Cairns, Perth and Darwin. 

And they offer a free one-hour consultation, to give clients an 

overview of what to expect during the process. 

While everybody dreams of a happy ending, things do go 

wrong. And when they do, Alvia has some very good advice: 

'Be nice, be respectful, don't wait, negotiate'. 

www.act4tomorrow.com.au 

e 

BUSINESS MATTERS 27

SUCCESS 

BUILD TRUST 

AND YOU'LL BUILD 

successful 

relationships 

Allcoast Tyres 

When you've racked up 20 years in business on the 

Sunshine Coast, you are clearly a success, with 

a lot of very proud moments to look back on. 

And, according to John O'Leary of All Coast 

Tyre Solutions, maintaining a great working 

partnership wife Tracey and with his brother, Peter, throughout 

that time, is one of the proudest. 

John and Peter started in the tyre industry in their home town, 

Chinchilla, and that, coupled with coming from a farming area, 

gives them a huge amount of experience, not only in fourwheel-drive 

and car tyre solutions, but also trucks, tractors and 

earthmoving equipment. 

The brothers purchased their Yandina business in May 1996, 

operating as Beaurepaires for Tyres until 2011, when they took an 

opportunity to become more independent. 

They changed the name to All Coast Tyre Solutions and now 

operate under the Dunlop Super Dealer banner. And that gave 

John another proud moment - last year being one of only five 

people in Australia to be inducted into the Dunlop Hall of Fame. 

"We also won the Beaurepaires Store of the Year for Australia in 

2006, and received numerous customer service awards, but that's 

not what it's all about," John said. 

"What makes us unique is that we put a lot of time into recording 

all the details, so we can give the customer a full report at any time, 

right down to how many kilometres they are getting per tyre. 

"And that's because we're not in the business of selling tyres, we're 

in the business of selling a service. It's about getting all the little 

things right - that's why customers choose us, and that's why we're 

successful." 

John and Peter have success strategies in place to make them stand 

out in a crowded marketplace. 

"The most important is putting the team first, making sure it's a 

good team, with the right tools, the right training and the right 

knowledge to do the job properly," John said. 

"It's also about making sure we choose the right tyres to use and 

sell, not just the cheapest product. It's about giving the customer 

what they need. 

"And thirdly, we treat customers 

as family and that makes a huge 

difference to how they are looked 

after. When a customer walks into 

the shop, we think how we would 

like our mother, or sister, or father, 

or son, or other family member to 

be served and looked after. 

"When you look at it that way, you'll always do the right thing 

by the customer, and that's the key to our success." 

In business, John's proudest moments are when the business gets 

great feedback from a customer, and referrals. 

"That happens when people trust you and, in business, it's all about 

trust." 

Outside of work, John's proudest moments generally involve his 

wife of 30 years, Tracey, or his three children - especially with 

son, Nathan, having recently married at Parliament House and 

returning last year from his two deployments to the Middle East. 

Oh, and he and Peter are pretty proud of the fact that they have 

just expanded, taking over a new tyre shop in Maroochydore - 

Sunshine Coast Tyre Centre at 41 Wises Road. 

With general manager Trevor Duncan at the helm - who's been 

with All Coast Tyres Yandina for 19 years - the Maroochydore 

base can now service more of the general public, with car and 

4WD tyres, as well as offering log book services by qualified 

mechanics. 

www.allcoasttyres.com.au 

e 


INNOVATION AND 

COLLARBORATION 

ARE ESSENTIAL 

FOR A 

successful future 

Six Elements 

SUCCESS 

Success is not a word to be used lightly, according to Dom 

Ogun, co-owner of Sunshine Coast agency, Six Elements. 

This innovative team boasts an impressive track record of 

developing and refurbishing hundreds of brands, with strong 

and effective communication platforms, particularly online. 

"The word success is a matter of perspective. We don’t use this word 

lightly as there are some amazing success stories in this world," 

Dom said. 

"In our definition, it reflects a ‘destination, final point’. We simply 

enjoy our work as a team and love having clients with strong 

relations who are as passionate about their business as we are ours. 

"Equally, we continue to achieve our tactical goals and reach 

milestones to keep us on track." 

Six Elements was formed in July 2011 by Dom, in partnership with 

Gary Kennedy, after the agency they both worked for closed. 

Having worked together for a year, the duo took a punt and 

decided to start a new agency with a New Age philosophy, which 

primarily focused on ‘effective brand development and integrated 

marketing inputs’. 

At the time, this was contrary to traditional advertising agency 

modules, where marketing outputs were the main interest. 

The business invested heavily in resources to provide world-class 

solutions in three key main categories: strategy, creative and online. 

“Six Elements’ commitment to these categories has helped the brand 

achieve its primary commercial objective, which was (and still is) 

to be well-equipped and competitive against our metro city-based 

counterparts,” Dom said. 

Madalene Bettega - formerly of EMS Creative - joined the team in 

2015, allowing Six Elements’ market presence to expand further and 

become a completely fully integrated agency. 

After five years' operation, Dom says this achievement would not 

have been possible "without having the brightest individuals in 

our local market become part of the Six Elements team - past and 

present". 

"We have never compared ourselves with other operators, hence 

why we would not claim the statement of being better or bigger 

than them. Our core focus is building strong relationships with 

our clients. 

"We believe that we can only build strong relationships by earning 

respect and truly committing to our clients’ commercial objectives 

and delivering results. However, and more importantly, there must be 

chemistry between both parties right from the very first meeting." 

"For that reason, we always follow our 

motto of ‘you attract what you reflect’. 

Ultimately, all of our service offerings 

are based on this motto." 

And, says Dom, that has been one of their key success strategies. 

"Standing by our motto has attracted certain industries to our brand, 

and over time we have built strong track records in these industries, 

which have eventually created amazing new opportunities for us to 

grow further," he said. 

"Madalene and other key expert professionals joining our Six Elements 

family has been a very big milestone. It provides us with a louder voice 

amongst our target market of national brands. More importantly, it has 

broadened our attraction level. 

"We invest in knowledge, rather than rent it. Most of our projects - if 

not all - have been developed and implemented in-house! 

"For us, the number one achievement is having a strong and respectful 

partnership between directors. With our complementary personalities, 

we have managed to tackle all challenges that business operators face on 

a daily basis. As directors, we share the same values – staff come first, 

then clients and shareholders next." 

However, Dom is certainly not complacent, celebrating proud business 

moments every day. 

"Every day the Six Elements team achieves something that makes 

me proud. I don’t take anything for granted, as no-one knows what is 

waiting around the corner, good or bad!" 

Dom believes that innovation and collaboration are not only essential 

for the future growth of his agency, but also for the community, the 

region and the economy. 

"We need to be prepared for industry disruption and be open to 

continuous change." 

www.sixelements.com.au 

e 

BUSINESS MATTERS 29

SUCCESS 

SUCCESS IS 

LOVING WHAT YOU DO, 

and doing what youlove 

are diligent about ensuring we put the right people in the right roles 

for the right reasons.’ 

It’s very clear Michalle derives a great deal of pleasure and satisfaction 

from her work an collaborating with her team. 

East Coast HR Group 

It goes without saying that helping to place more than 10,000 

people in paid employment over the past three decades is a 

major success story for Sunshine Coast recruitment experts, 

EastCoast HR Group. 

Being a part of that journey is very special to Managing 

Director, Michalle Faulkner. But to Michalle, success also means 

being able to ‘live your passion’. 

‘It's when you love what you do and do what you love; I’m grateful 

to say that I get that privilege,’ she said. 

The EastCoast HR Group was established in 1986 and is the 

Coast’s first recruiter. In 2010, the business merged with a small 

but well-known human resource consultancy company, which 

saw it expand its revenue stream to include human resource 

and industrial relations consultancy services. In 2012, FHR 

Investments (Qld) Pty Ltd bought the existing business and placed 

Michalle at the helm. 

Today, EastCoast HR Group provides end-to-end recruitment 

services for temporary and permanent roles, payroll administration 

services, as well as HR/IR advisory and consultancy support for 

businesses across the Sunshine Coast and regionally. 

In late 2015, EastCoast received accreditation as an Approved 

Employer for the federal government’s Seasonal Worker Program, 

which expanded the group's recruitment scope to 11 other 

countries in the South Pacific. 

‘The breadth and depth of skills, experience and knowledge shared 

across members of our team is our core strength,’ said Michalle. 

‘Before purchasing EastCoast in partnership, I had a very 

successful consultancy business that was built off the back of a 

limited marketing budget so my business all came by referral and 

word-of-mouth. To date, that is still the case in our consultancy 

business. I think clients choose us over others because of our 

demonstrated expertise, longevity in our industry and because we 

‘Success is appreciating and valuing your relationships as well as 

supporting, leading, and engaging those in your life. Being a business 

owner, success to me is also the demonstrated value achieved in the 

service provision we give clients and the reward to us, naturally, is a 

profitable business.’ 

But Michalle is the first one to point out that success doesn't just 

happen. 

‘You need to know what 

you want to achieve from 

your business and have a 

clear plan with actions. 

You must know your 

numbers, and invest in your 

team, because your people 

are your biggest asset.’ 

‘I believe EastCoast is successful because we are tenacious and we 

have continued to innovate to meet the changing business trading 

environment. We were determined to come through the other side of 

the GFC with integrity and our soul intact,’ Michalle said. 

In 2008 Michalle was named Micro Small Business Woman of the 

Year and in 2015 EastCoast HR Group were finalists in the Sunshine 

Coast Excellence in Business Awards. 

Michalle is also a published author, with her book, ‘The People 

Investment’, which helps businesses maximise and engage their team 

to reach their full potential. 

But relationships are also core to her success - with her husband, 

children and now her adorable granddaughter all essential to her 

success. 

‘They are my champions, my driving force and my biggest inspiration.’ 

www.eastcoasthr.com.au 

e 


NEVER BE AFRAID TO 

follow your dreams 

SUCCESS 

Paula Brennan 

Photographer 

Branching away from a perfectly good business in Sydney, 

and starting something new in another state, could be 

described in any number of ways - brave, impulsive, 

amazing . . . 

"Crazy stupid! Looking back, I see how others may have 

thought that! But now I can sit where I am, content and full, and 

thank myself for having the tenacity to follow my own path. And 

that's probably my proudest business achievement." 

Paula Brennan is a successful photographer and businesswoman, 

who is not afraid to follow her dreams and 'swim against the 

stream'. 

These days Paula operates a portrait photography studio that 

focuses on empowering and celebrating women through 

contemporary portrait experiences. 

She specialises in creating personal brand image collections 

for entrepreneurs and small businesses, to help create desire, 

elevate their brand and establish a tailored bank of personalised 

advertising and content imagery. 

"After running a successful wedding photography business in 

Sydney for 12 years, I decided to open a boutique portrait studio in 

Mooloolaba," said Paula. 

“At first, I was passionate about helping women have better selfperception 

- but found quickly there are so many entrepreneurial 

women on the Coast who need images… of their work, their 

family and more importantly to me… just for them - that I 

decided to build packages to suit the many hats most women 

wear.” 

"Every woman wants to look and feel beautiful and I think that 

the female entrepreneurs were drawn to what I could do for them." 

That was two years ago, and Paula has never looked back. 

"I found stepping into the world of personal branding to be 

a really wonderful challenge creatively and business-wise. It 

really does utilise the best of my skills, having spent the last 16 

years shooting in all conditions, and the last two years studying 

marketing to get the business off the ground in Queensland," she 

said. 

"I feel I can really bring a lot of ideas, not only on how best to 

shoot the photos, but how to maximise the end use of the imagery 

for my clients." 

Paula believes her secret weapon is radiating her clients' 'personal 

essence' through her imagery. 

"I know I have a special ability to make women feel comfortable. 

I create a safe space which allows people to open up and feel 

vulnerable, and yet feel protected at the same time. In my images 

women look connected and confident - I think that is what we all 

want to feel and I help them get into that zone." 

Success to Paula is living life on her own terms, not defined by 

anyone else's definition of success. It is also about following certain 

strategies. 

"Study, learn, practise, practise, practise . . . rinse and repeat! If 

you make a mistake, review and learn, then practice again," she 

suggests, as well as listening to your intuition, because it is "a loud 

speaker from your soul". 

Paula also believes you must give 

yourself permission to be successful, 

because no-one else - and certainly no 

piece of paper - is going to do it for you. 

By believing in herself, Paula has created a business that continues 

to grow and be successful. Despite having stopped marketing her 

Sydney business eight years ago - and moving to the Coast two 

years ago - her reputation is so solid she still receives referrals. 

"I still fly down every couple of weeks to shoot weddings. That to 

me is a true testament to giving a good quality product and service 

that people want to come back for." 

Like many Sunshine Coast women, Paula knows that success 

is as much about life as it is about business. And her proudest 

life achievement is... "every day I spend with my daughter, she 

motivates me to be successful in everything I do - being her mum 

has taught me to be compassionate to myself, to accept me for me, 

and to evaluate success on my terms and not feel judged by others 

versions of success.” 

www.paulabrennan.com.au e 

BUSINESS MATTERS 31

SUCCESS 

HELPING OTHERS 

ACHIEVE FINANCIAL 

SUCCESS IS 

a winner for SMS 

L 

ongevity is a sign of success, and SMS Finance has 

that. They have been established on the Sunshine 

Coast since 1982. Awards also represent success, and 

this business has plenty of those too. 

To business partners John McNamara and Colin 

Mason, ‘hearing a client speak highly of us is the best success we 

can enjoy.’ 

Based in Maroochydore, this busy finance consultancy business 

handles all forms of finance for clients, primarily specialising in 

home loans, motor vehicle and truck finance, equipment finance, 

business loans, and commercial property loans. 

SMS Finance was started by David Stone, who still remains in 

the business, and is now operated by John and Colin who act as 

finance brokers for a wide range of clients. 

‘The choices now available in the finance and mortgage market 

can seem limitless and completely overwhelming. You can choose 

to research the subject, the lenders, and their products yourself, or 

work with a broker, who already has that knowledge,’ John said. 

‘Finance brokers give you choice.’ 

All brokers have a panel of lenders from which they may 

recommend a loan. They have to become accredited with the lender 

to offer their product, and are required to keep up-to-date with 

their latest offers. 

‘But the best deal is not necessarily the cheapest rate. A good 

finance or mortgage broker will examine your circumstances and 

future plans to recommend a loan that is right for you. Having an 

appropriate loan which works for you can help you build wealth,’ 

said John. 

It's important to note that most brokers don't charge a fee for 

their services - as the lenders pay them a commission for the loans 

they write, and most lenders offer the same rate via the mortgage 

broker as they would directly. 

‘Many products seem to offer a great deal, but they could 

have penalties, fees, and charges you may not be aware of. 

Or, they may not offer the flexibility you require in the future. 

A mortgage broker can help you avoid taking out a loan you 

might later regret,’ John said. 

Part of the reason for SMS Finance's success is that it has an 

outstanding reputation for 'getting the job done', and is very well 

established, not only with clients, but also with lenders. 

‘That makes it much easier to negotiate for our clients. Success 

is, of course, financial but also true success comes when we 

have happy clients, happy staff and time available to spend 

with our families.’ 

John's business success strategies are well worth taking on board. 

‘There are many strategies out there, 

but the ones I best relate to are that 

business is personal, and liquidity 

before profitability. Thirdly, if good 

people come along, give them a job 

and then figure out what their role is!’ 

John mentioned earlier that, to him, a sign of success is also being 

able to spend quality time with his family. 

‘Everyone says it, but having kids was truly a great moment for me. 

Having four kids certainly changed my life.’ 

‘In my business life, it was an important moment when Colin 

Mason joined the team, because it has made SMS Finance one of 

Queensland’s larger finance broking businesses.’ 

Colin who recently joined with SMS Finance says his great success 

in life was his family. 

‘Definitely meeting my wife and having three beautiful children 

together. We have been married 12 years and look forward to many 

more happy years together as a family.’ 

‘In my business life, establishing a partnership with John 

McNamara has definitely been a life changing experience for me. 

And also winning the number 1 loan writer of the year award 4 

years in a row with Mortgage Choice and Number 1 Broker in 

QLD (2015 MPA Magazine) are achievements that I am very 

proud of too,’ said Colin. 

www.smsfinance.com.au 

SMS Finance 

e 


6 Reasons You Should Invest in 

Duplex Properties 

DUPLEX 

MATTERS 

TWO LOTS OF RENT 

The potential to pick up two income revenues from a 

duplex property adds massive value to an investment. If 

one unit is empty you are still collecting rent on the other 

one. Or you can live in one half and collect rent off your 

tenants in the other. 

POSITIVE CASH FLOW 

Renting out two units creates positive cash flow, allowing 

the rent to cover the cost of interest payments, rates, 

insurance and property management. The best examples of 

this have been created as the result of a good strategy. 

INSTANT EQUITY 

Equity can only be gained through growth of a property’s 

value. Building a duplex, and following all the council 

rules, allows the duplex to be strata titled. It can then be 

valued as two separate units creating instant equity. 

STRATA TITLING 

There are very strict Council rules that need to be followed 

to be able to strata title a duplex, because Council is are 

required to seal the plans, which gives the titles office 

approval to split the title into two. 

LAND SIZE 

Land is the key to property investing. A duplex requires a 

large block of land and land appreciates over time, creating 

added value to your duplex.. 

STAMP DUTY 

Stamp duty can be a large cost when purchasing a 

property. If you buy a duplex as a house and land package 

you only pay stamp duty on the land, and not the build, so 

this is a great saving. The money can stay in your pocket 

instead of the Government's. m 

PAULA HARRIS 

& TRACY DRENT 

VIZION GROUP QLD 


With over 20 years’ experience in property investment, Paula and Denis Harris and Tracy and Rudy Drent 

came together with the goal of helping others with a key focus on positive cash flow properties for the first 

time investor or for the experienced investor looking for that unique asset that complements any portfolio. 

Duplex/Dual Occupancy 

Properties 

Positive Cashflow 

AND Instant Equity 

Ph: 0438 534 930 

admin@viziongroupqld.com 

www.viziongroupqld.com 

facebook.com/viziongroupqld 


Focus on your 

and 

we’ll focus on the 

Tatiana Porter one of the owners of Workplace Central says, Success to me is about fostering great relationships, 

continually learning and being excited by new possibilities. But that’s just me, and that is exactly the point”. 

There’s a litany of books, posts and seminars promising to lead us to success, but there are just as many helping 

us overcome low self-esteem when our path to success failed us. Seriously, if everyone who bought the book, 

signed up for a program or read the post was able to achieve the elusive goal then we’d all have achieved our 

goals and feel successful. Wouldn’t we? But not all of us do, I think it is because success to each of us means 

something different and we will never be successful if we haven’t identified what that is. 

So how does this relate to employment? 

Employment is all about people. Many employers believe their staff are their greatest asset, and for those that 

don’t they at least acknowledge that people are necessary. It is well-documented that an engaged workforce 

is better, happier and more productive than a disengaged one. To engage people they need to understand 

what they’re expected to do and feel aligned with their workplace. 

This requires understanding individuals, their needs, their motivations and desires. This can be an involved and 

time-consuming process which requires a particular skill set and knowledge to determine. As a business owner 

you need to focus on your goals, and while having the right people around you might be a part of your success 

plan, for you to actually engage in the process of finding them, might not be. 

The world and the job market are changing. Although employers may still want their employees to do whatever 

they are told, and be quiet and happy and await further instructions, this is harder to find as more people now 

are taking control of their work life. With a move to casualization and the notion of a ‘job for life’ being almost 

redundant, employees realise that they cannot rely on an employer to take care of their career. Most employees 

want to stay marketable, keep learning, upskilling, and looking for new opportunities. 

Work is often a large part of a person’s life, whether they are in their dream career or simply 

working to maintain their lifestyle, but people are complex and have varying needs, so 

it can be useful to partner with a workforce management service. This kind of service 

can take control of all your staffing requirements from recruitment and payroll to 

compliance and reporting. 

We all only have 24 hours in a day and can’t be successful at everything. Some of 

us try, at least for a while, but then realise it is all about priorities. A vision of success 

has to admit there are things we won’t succeed at, but allow us to find people along 

the way to support us. 

If you are an employer managing your workforce can be a full time job, but if it isn’t a 

part of what drives you, it doesn’t have to be yours! 

Working in 

partnership 

with a specialist 

means you can 

get back to your 

core business 

and drive your 

success. 

because people need workplaces and workplaces need people

Money LOVES attention 

MONEY MINDSET 

MATTERS 

Imagine money is like a plant: you plant it in fertile 

soil, you water it every day and you give it the 

attention it needs to grow. If you leave the plant alone 

for a while, the state will deteriorate, but this doesn't 

mean you can't bring it back to life. 

Now with your finances, the first crucial point is that 

you map out where you are right now. Be very honest 

with yourself and write down exactly how much you 

have in your accounts, how much you owe and to 

whom, how much you spend and how much is 

coming in. 

This blueprint is the start of you taking your power 

back when it comes to money. Do not hide from the 

truth. Any debt you have shows who you were in the 

past, not who you are now. If you are now facing reality 

and taking control of your finances, you can no longer 

see yourself as weak, and you can let go of any guilt 

that goes with having debt. 

Guilt does not serve you, so stay in your power. Go 

and talk to financial advisers or accountants and make 

a plan to pay off the debt without crippling yourself. 

Allow room for money to be spent on things that 

resonate with your core values. If you don't, you will 

binge-spend - the result will be the same as being 

on a diet and binge-eating! All your efforts go down 

the drain and you are back where you started, so be 

realistic and gentle with yourself. 

The most important thing now is to start tracking 

daily the money that comes to you. Go through all 

your accounts every day and write down the money 

that is coming in. This writing down of 'good fortune 

flowing in' is so effective that you will see more money 

coming to you. 

The daily routines you have 

around money are crucial 

to how successful you will 

be. I have read many books 

about this subject and all 

successful people apply daily 

routines that allow them 

to be and stay successful. 

After you track your income, write a list of what you 

want to see showing up in your life and be very precise. 

Write down every amount that you will need to 

manifest your dreams. I cannot emphasise enough that 

you need to be very specific. Make a shopping list of 

all that you desire and what it will cost. 

Feel as if you have that money showing up in your life. 

Who would you be if you had the money to buy the 

things that are on your list? How would you feel? Now 

stay with that feeling, with the emotions of having 

your dreams fulfilled, and continue to feel like that for 

the rest of the day. 

Like attracts like so, tomorrow, repeat the same 

exercise again, and the next day, and so on. m 

NADINE 

NELEN 

MONEY MINDSET 


Nadine Nelen is a Money Mindset Mentor, Soul’s Whisper Translator, Life Purpose Facilitator, bestselling 

author, artist, aura reader and Reiki Master. Nadine transforms the way people think about money and is on a 

mission to help people break free from fears and give them the tools to make their dreams come true. She is 

certified in the Money Breakthrough Method®. 

CLEAR YOUR BIGGEST 

MONEY BLOCK! 

Are you doing all the right things and still experiencing 

lack of money? Before you work harder, check out what 

is really blocking you and set yourself free. 

Book your 

FREE consultation 

today – go to 

www.nadinenelen.com 

BUSINESS MATTERS 35

Updating your Will 

LEGAL 

MATTERS 

KRISTEN 

BECKHAUS 

beckhaus legal 

I HAVE REMARRIED BUT JUST 

REMEMBERED THAT MY WILL STILL 

LEAVES EVERYTHING TO MY EX- 

HUSBAND. WHAT’S THE LEGAL 

TAKE ON THIS? 

In Queensland, when you divorce, your Will is 

automatically rendered invalid, so any provisions made in 

that Will no longer have effect. It’s extremely important 

that your Will reflects any relationship changes you 

may have. This includes entering a de facto relationship, 

marriage, divorce and separation. When you and your 

spouse decide to separate, you should make a new Will 

immediately, as although divorce effects the validity of your 

Will, marriage separation does not. So whilst you may be 

separated, if you pass away without updating your Will, 

your spouse can still inherit any property you left them and 

take up the role of your executor if they are appointed. 

When you remarry, any existing Will you have becomes 

invalid, unless it specifically states it is made 'in 

contemplation of marriage' to your new spouse. Passing 

away without having a Will means your property, assets 

and belongings will go to your next of kin (spouse, child, 

parent); and is determined according to the law which may 

not be in line with your wishes. 

I DON’T HAVE A WILL, BUT I DON’T 

HAVE MUCH REALLY, SO FIGURE IT 

DOESN’T MATTER - DOES IT? 

Passing away without a Will does not impact on you, but 

your loved ones may suffer the consequences, no matter 

how much you own. Your loved ones will be experiencing a 

distressing enough time as it is, and passing away without 

a Will could add to this. If you die without leaving a Will 

it also increases the possibility of disagreement over the 

distribution of your estate, so it may all be left up to a court 

to unravel. 

I HAVE MARRIED FOR THE SECOND 

TIME AND WE BOTH HAVE CHILDREN 

TO PREVIOUS RELATIONSHIPS. HOW 

IMPORTANT IS GETTING OUR WILL 

RIGHT? I’M PRETTY SURE IF I WENT 

FIRST MY HUSBAND WOULD BE FAIR. 

If you fail to update your Will to reflect this major 

relationship change, a large part of your estate may be 

awarded to your spouse, impacting on the provision for 

your children from your previous relationships. If this is 

not what you want, preparing a new Will is extremely 

important. If you pass away leaving all to your new spouse, 

they may choose just to provide for their own children in 

their Will and not yours. Further, if you pass away and your 

new spouse remarries, that may impact on your spouse’s 

likelihood to provide for your children. Your children may 

miss out completely. 

WHY DO I NEED A POWER OF 

ATTORNEY? 

A General Power of Attorney, an Enduring Power of 

Attorney (EPOA), and an Advanced Health Directive 

are the three types of documents used in Queensland to 

appoint others to make certain decisions on your behalf. 

The circumstances surrounding that appointment, and 

the types of decisions you would like to allow someone 

to make on your behalf, will determine which type of the 

above document/s you require and their duration. You don’t 

only need a power of attorney if you are incapacitated and 

you cannot conduct your own affairs. You may also need 

one, for example, if you are going on an overseas holiday 

and you need someone to sign things on your behalf while 

you are away. A power of attorney can be appointed for 

financial matters, health matters or both, and it can be 

reassurance that things will not simply stop just because 

you are not in a position to deal with them yourself. m 


Kristen is the Director of Beckhaus Legal with over 10 years of experience including civil and commercial litigation, criminal 

matters, wills and estates and leasing. Kristen is also a director for Nambour Tramway Company Ltd which is committed to 

the re-activation of the heritage listed tram line in Nambour and is a key element of the Nambour Activation Plan. 

IT’S PERSONAL! 

So it makes sense you deal with just one person for ALL your legal services 

Including: 

• Estate Planning & Litigation 

• Criminal Matters 

• Business Contracts 

• Wills & Power of Attorney 

• Property Law & Conveyancing 

• Traffic Matters 

• Civil disputes, litigation and 

dispute resolution 

• Family Law 

• Leasing 

Phone: 07 5441 4844 Mobile: 0427 954 022 

Suite 4, Level 1 NAB Building 

38 Queen Street, Nambour Q 4560 


Children’s Therapy Centre 

PREPARES FOR MAJOR 

INDUSTRY CHANGES 

T 

he Sunshine Coast Children’s Therapy Centre is embarking on our most significant 

renewal since we were founded by local parents, teachers and health professionals 

in 1988. We have become a company and we are embracing a strategic plan that 

drives quality service expansion to meet the needs of even more children and families. 

The National Disability Insurance Scheme begins on the Sunshine Coast on the 1st of January 2019 

and will provide children and families with greater choice and control. We want families to continue 

choosing us and trusting us to get the best outcomes for their children. 

Our Centre offers family-centred early intervention and ongoing specialist services for children with mild, 

moderate and severe disabilities and developmental delays. We also provide disability-specific equipment 

and assistive technologies. Our speech, physio and occupational therapists work in teams with family 

support staff, doctors and other services. Teamwork provides the best outcomes for our children. 

We also provide Parent Connect workers who work with parents during the early 

diagnosis stage and connect parents to the right services at the right time. Our 

therapists visit schools to provide classroom support for children and helpful 

advice for teaching staff. As well as this, we run very popular children’s camps 

for brothers and sisters so they can meet others with similar lifestyles. 

We are expanding our services and locations to ensure children can be 

closer to where they live. This will enable even more children to access our 

highly skilled and experienced therapists. 

Our success goes well beyond the superior technical excellence of our 

professional staff. Our success is embedded in our values of respecting 

and empowering each child and of cooperative teamwork with each 

child’s school and health professionals. 

Early intervention in early childhood - this 

is the ideal time to improve children’s abilities 

for lifelong benefits. 

Debbie Blumel CEO 

Our vision is to empower 

children with disabilities 

and developmental delays 

to achieve their potential 

and participate in the 

community. 

Our mission is to remain 

the best children’s therapy 

service on the Sunshine 

Coast – welcoming, trusted 

and engaged. 

We are a not-for-profit company. We do not 

profit from disability. We invest all funds into 

service improvements, equipment and staff 

training in the latest evidence-based research. 

CONTACT US 

70 Windsor Road, Nambour Q 4560 Tel: 07 5441 7199 

E: enquiries@childrenstherapycentre.com.au 

www.childrenstherapycentre.com.au


Looking for something that 

REALLY WORKS 

FOR WEIGHT LOSS? 

As the world evolves and advances in technology, 

everything around us has become more efficient. 

Inflation has risen so much in Australia over the past 

decades, that we are forced to work longer hours to 

keep up with financial demands. Our busy society then 

fuels itself on convenience foods packed with sugars, 

fats and carbohydrates. It’s no wonder we have an epidemic of 

overweight people. 

We all know we need a well-balanced diet and plenty of exercise, 

but those with a weight problem sometimes just don’t have the time 

to spend in the gym, or go for an hour's walk each day, to get their 

10,000 steps in. 

Many also have associated health issues that can sometimes 

restrict the amount of exercise they can do, such as joint problems, 

heart conditions, breathing issues or hormonal problems. It’s not 

an excuse - they just can’t do it. 

In Australia, the company 

BodyOlogy, formed in 2011, took 

‘Micro Current Technology’ to 

the next level. They researched 

and developed the current Specific 

Frequency Signatures (SFS) 

that work on the same frequency 

level our brain uses to 

communicate with our muscles. 

This allows the technology and machines to isolate muscle groups 

and perform contractions of these muscles at up to 35 times 

per second. This technology is non-invasive and reduces fatty 

tissue. Most importantly, it also builds lean muscle to ensure the 

metabolism is functioning to capacity and getting the fat content 

down quicker. 

Still sceptical? With all the tests and clinical data attained, 

BodyOlogy and its partners pushed the technology through to 

obtain 102 patents on their machines and SFS, and successfully 

obtained approval from the Australian Government as a Class 1 

TGA (Therapeutic Goods Association) Approved medical grade 

device. In order to get such accreditation, it must be proven to 

work and be safe for people to use. So how many other weight loss 

devices have Australian Government TGA approval? 

As well as weight-loss the system can also be used for body 

sculpting 

So yes, finally, there is a technology that really works. Yes, it is safe 

and accredited. Yes, it has many other advantages, and yes, it is now 

available on the Sunshine Coast. 

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BUSINESS MATTERS 39

LOCAL BUSINESS 

with Gary Birmingham, 

Savvy Business Sales 

It’s not a crime to 

SELL YOUR BUSINESS 

The first thing to realise is that it’s okay to sell your 

business! You have worked hard to build it up and 

make it profitable, and it’s not a crime to sell. And no, 

you won’t be letting your staff and customers down. 

On many occasions the best thing for a business can 

be a new owner with renewed energy and enthusiasm, 

who can take on all the things you planned to do but 

didn’t quite get around to. 

There are a number of things to consider that can 

both favourably and adversely affect the price of your 

business, and even if you’re not planning on selling 

right now, you should always be prepared in case things 

outside of your control force your hand. 

As business brokers, there are a number of things we 

look at when appraising a business. You should also 

consider these when developing your exit strategy. 

CUSTOMERS: 

Is there a wide spread of customers, or is the business 

reliant on one or two large customers for most of the 

turnover? 

PRODUCT: 

How unique is the product or service the business 

offers, and how competitive is the market for that 

industry? 

CONSISTENCY: 

Has there been steady growth in profits and sales of 

the business or have they seen dramatic ups and downs 

in recent years? 

LEASE: 

How long is left available on the lease and are there 

any options to extend the current term? 

STAFF: 

Have your key staff been with the business for a long 

time? Are they committed to remaining with the 

business post-sale? 

PLANT AND EQUIPMENT: 

How up-to-date is the equipment? Is a new owner 

going to need to invest additional funds to upgrade or 

replace equipment? 

STOCK LEVELS: 

How much stock does the business carry and how 

often does that stock turnover? 

When taking these aspects and other market 

conditions into consideration, a professional business 

broker can help you with the planning process, guiding 

and advising you on how to make your business more 

marketable, and helping you achieve the maximum 

amount possible when the time does come to sell. ca 

At Savvy Business Sales, we have 

over 21 years of experience helping 

local business owners plan for, and 

sell their business, so give us a call 

and start planning today. 

Gary Birmingham has over 20 years’ experience working with owners of small and large businesses to assist them with their sales and marketing 

plans, develop strategies on how to build their business, and help them realise the dreams they had when they first went out on their own. 

Phone 5444 3300 // www.savvybusiness.com.au 

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BUSINESS MATTERS 41

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st population 

ily. 

s for the Sunshine Coast 

IRT Queensland General Manager 

Lance Taylor says IRT's In-Home 

Care services, along with the 

construction of IRT Woodlands and 

the expansion of IRT The Palms is 

supporting the ageing population 

on the Sunshine Coast. 

“By 2026 it is expected that more 

IRT Woodlands - a 

$40m retirement 

community 

community as a whole is that not only 

do residents now have the 

opportunity to access IRT’s In-Home 

The foundation stone has now been 

set for a brand new retirement 

community for the Sunshine Coast 

Care services, but new jobs are being 

created to cater for the growing needs 

of the local population. 

n 30 

tions across 

, ACT and 

providing 

olutions to 

0,000 

ers. 

If you’re not in control of 

your figures, you’re not in 

control of your business. 

My life is better 

than your 

vacation 

- Unknown 

Lose your worries, not 

your investment. 

- Unknown 

joined our team just two days before 

we began working with our first client. 

Since then the IRT In-Home Care 

Our first In-Home Care employee 

than 100,000 Sunshine Coast 

residents will be aged over 65,” Mr 

Taylor said. 

"Our growth will help meet the 

needs of Sunshine Coast residents 

that will be known as IRT Woodlands. 

IRT Woodlands will be a vibrant 

community that is contemporary, 

stylish, sophisticated and state-of-theart. 

The community will consist of a 60- 

suite care centre and 107 villas for 

team has expanded to meet growing 

demand. 

who want to age without barriers 

and achieve their optimum quality 

of life." 

retirees who want to live 

Currimundi 

IRT Parklands 

Buderim 

t 

D 4017 

KNOW ZERO ABOUT XERO? 

- Unknown 

IRT The Palms 

IRT 

In-Home Care 

242 Parklands Boulevard 

Currimundi QLD 4551 

Sales: Kathee Nugent 

Call: 07 5438 2588 

22 Power Road 

Buderim QLD 4556 

Sales: Tina Menz-Bugler & 

Beryl Harris Call: 07 5456 1300 

Level 4, 45 Brisbane Road 

Mooloolaba QLD 4557 

Contact: Melissa Naylor 

Call: 07 5406 0153 

www.irt.org.au 

Phone: 0414 571 260 

Winners don’t do different things. 

They do things differently! 

- Shiv Khera 

Looking at getting your bookkeeping in 

the cloud? We can help you whether it’s 

converting your bookkeeping system or 

cleaning up your current Xero account. 

In addition we offer the following services: 

Reconciliation of your accounts 

Bookkeeping Payroll Budgeting 

Phone: 0401 717 630 

Call 

0401 717 630 

We help you stay ATO compliant in the following areas 

GST – IAS – PAYG - PAYGW 

BOOKKEEPING AND ACCOUNTING SERVICES 

The accountant specialising in bookkeeping 

www.nexgenaccounting.com.au 

July 2016 

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What matters most o 

www.bmmag.com 

Public Holidays School Holidays Editorial Deadl

If you think it’s expensive to train your 

staff and have them leave, try not 

training them and have them stay! 

- Unknown 

www.ballistictraining.com.au 

Nationally 

recognized 

training 

tailored to 

your industry 

needs 

SPECIALISTS IN: 

Work Health 

and Safety 

Training and 

Assessment 

Business and 

Management Training 

What gunpowder did for 

war the printing press has 

done for the mind.” 

- Wendell Phillips 

inkspot@theinkspot.com.au 

RTO Number: 41097 

Call Hayley today 

on 0455 301 982 

info@ballistictraining.com.au 


August 2016 

S M T W T F S 

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7 8 9 10 11 12 13 

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Phone 0435 807 324 


Carol Carr 

Don’t Wait to 

buy Real Estate, 

buy Real Estate 

and wait 

- Will Rogers 

A bad attitude is 

like a flat tire. If you 

don’t change it, you’ll 

never go anywhere. 

- Unknown 

n the Sunshine Coast! 

.au | Ph 5444 4456 

ine Material Deadline Matters Magazine Publication Date

nce Taylor says IRT's In-Home 

Care services, along with the 

construction of IRT Woodlands and 

the expansion of IRT The Palms is 

supporting the ageing population 

on the Sunshine Coast. 

“By 2026 it is expected that more 

than 100,000 Sunshine Coast 

residents will be aged over 65,” Mr 

Taylor said. 

"Our growth will help meet the 

needs of Sunshine Coast residents 

who want to age without barriers 

and achieve their optimum quality 

of life." 

tirement 

community 

y 

The foundation stone has now been 

set for a brand new retirement 

community for the Sunshine Coast 

ave the 

pportunity to access IRT’s In-Home 

Care services, but new jobs are being 

created to cater for the growing needs 

of the local population. 

Our first In-Home Care employee 

joined our team just two days before 

nd 

providing 

olutions to 

0,000 

ers. 

that will be known as IRT Woodlands. 

IRT Woodlands will be a vibrant 

community that is contemporary, 

we began working with our first client. 

Since then the IRT In-Home Care 

team has expanded to meet growing 

If you’re not in control of 

your figures, you’re not in 

control of your business. 

My life is better 

than your 

vacation 

- Unknown 

stylish, sophisticated and state-of-theart. 

The community will consist of a 60- 

suite care centre and 107 villas for 

Lose your worries, not 

your investment. 

- Unknown 

Phone: 0414 571 260 

www.irt.org.au 

Opportunities multiply 

as they are seized. 

- Sun Tzu 

Phone: 0401 717 630 

www.simplesupersolutions.com.au 

January 2017 

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8 9 10 11 12 13 14 

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7 8 9 10 11 12 13 

14 15 16 17 18 19 20 

21 22 23 24 25 26 27 

28 29 30 31 

What matters most on 

demand. 

retirees who want to live 

Currimundi 

IRT Parklands 

Buderim 

242 Parklands Boulevard 

Currimundi QLD 4551 

Sales: Kathee Nugent 

Call: 07 5438 2588 

www.bmmag.com.au 

Public Holidays School Holidays Editorial Deadline 

4017 

IRT The Palms 


- Unknown 

IRT 

In-Home Care 

22 Power Road 

Buderim QLD 4556 

Sales: Tina Menz-Bugler & 

Beryl Harris Call: 07 5456 1300 

Level 4, 45 Brisbane Road 

Mooloolaba QLD 4557 

Contact: Melissa Naylor 

Call: 07 5406 0153 





Call 




0401 717 630 





www.pickeringbookkeeping.com/sunshine-coast-bookkeeping

Winners don’t do different things. 

They do things differently! 

- Shiv Khera 

www.nexgenaccounting.com.au 

What gunpowder did for 

war the printing press has 

done for the mind.” 

- Wendell Phillips 

inkspot@theinkspot.com.au 

February 2017 

S M T W T F S 

1 2 3 4 

5 6 7 8 9 10 11 

12 13 14 15 16 17 18 

19 20 21 22 23 24 25 

26 27 28 

April 2017 

S M T W T F S 

1 

2 3 4 5 6 7 8 

9 10 11 12 13 14 15 

16 17 18 19 20 21 22 

23 24 25 26 27 28 29 

30 

June 2017 

S M T W T F S 

1 2 3 

4 5 6 7 8 9 10 

11 12 13 14 15 16 17 

18 19 20 21 22 23 24 

25 26 27 28 29 30 31 

Phone 0435 807 324 


Carol Carr 

Don’t Wait to 

buy Real Estate, 

buy Real Estate 

and wait 

- Will Rogers 

A bad attitude is 

like a flat tire. If you 

don’t change it, you’ll 

never go anywhere. 

- Unknown 

the Sunshine Coast! 

| Ph 5444 4456 

Material Deadline 

Matters Magazine Publication Date

BUSINESS MATTERS 43

SUCCESS 

Simple Super Solutions 

It's quite clear that the outstanding personal service offered 

by the Simple Super Solutions Group has played a major 

part in its success, as an independent, Australian-owned, 

SMSF administration specialist company. 

Launched in 1996, the Group's head office is in Brisbane 

- with a branch on the Sunshine Coast and in Melbourne - and 

it services clients Australia-wide. "We provide the full range 

of administration and compliance service, outsource solutions 

and remedial work to professionals, accountants and financial 

planners," said Managing Director, Bruce Hulls. "Our full service 

compliance, administration and reporting is also offered to direct, 

individual clients. Our point of difference is that we provide true 

personal service - a seamless, cost effective SMSF experience. 

"We use advanced technology and personal expert service to offer a 

comprehensive, timely and value-for-money service." The team are 

IT'S THE PERSONAL TOUCH 

that matters 

all qualified SMSF specialists, with many years' experience in providing 

high service so, be it accounting, taxation or Year-End compliance 

reporting, you know you're in good hands. "Our client base includes 

not only the personal trustees of funds, but we also offer a support and 

outsource service to accountants and financial planners." 

"The single most important piece of advice for 

anyone contemplating their own Super fund 

is to seek the advice of a professional, who 

understands the complex legislation surrounding 

the whole structure." 

A Self Managed Superannuation Fund (SMSF) is set-up and 

maintained for the sole purpose of providing retirement benefits to 

its members - and just about anyone can have one. But what are the 

advantages? "Control is the biggest advantage. You choose where your 

fund’s monies are invested and you monitor how these investments 

perform," said Bruce. 

"An SMSF is the most desirable tax planning tool, as it can provide 

tax effective death benefits to dependants and reversionary pensions 

to surviving spouses." 

www.simplesupersolutions.com.au/sunshinecoast e 

SUCCESS 

Impact Floors 

T 

hey may only have opened their doors in January 

this year, but good old fashioned customer service 

is already paying off for Greg and Abbey of Impact 

Floors. 

The couple offers a complete flooring range, including 

carpet, timber, laminate, vinyl planks and custom made rugs to your 

design can be arranged. 

Greg has been in the flooring business since 1972. 

He owned and operated a large flooring company in Geelong, 

which is still successful today. He offers excellent advice and won’t 

let you make a bad flooring decision. 

Abbey's background is different - but very complementary to this 

business. She previously worked in recruitment, helping clients 

decide what to do with their lives/careers. 

GOOD OLD FASHIONED 

SERVICE IS A 

recipe for success 

"It's all about helping people make big decisions, which was 

very much a transferrable skill to this business," Greg said. 

Abbey has an excellent eye for colour due to her passion for 

painting colourful abstract oil's over the past 20 years. This is 

great for this business, as it’s all about matching and choosing 

the right colour. 

"I believe the key to success in business 

is how you approach it. We take the 

time to understand the client, their 

needs and their living conditions, 

and suggest a floor covering that 

will perform for them," Greg said. 

The couple made the move to the Coast largely because of their 

four-year-old son, Max. 

"Greg and I have always thought the Sunshine Coast was a 

special place and wanted to live here. It's a perfect place to 

bring up Max," said Abbey. 

www.impactfloorsqld.com.au e 


Nothing says success more than a business that receives a 

constant stream of referrals. And that's certainly the case 

for Coast-based organisation, FuturePlan Property. 

Co-owner Brent Thomas believes the secret to their 

success is their exceptional attention to detail, combined 

with excellent customer service, before, during and post transaction. 

FuturePlan Property launched in 2011, with a view to moving into 

the US market. 

"As an experienced property company in Australia, we felt 

the Australian market was beginning to appear inflated. The 

recent Global Financial Crisis had created a number of specific 

opportunities for investors to pick up undervalued cash flowing 

property in key US markets, as opposed to negative gearing, as we 

are accustomed to here at home," said Brent. 

IT'S REAL ESTATE - BUT WITH 

a difference 

FuturePlan Property 

"We are one of the few remaining companies that still operates in the 

US market from Australia. We don’t treat the business as a real estate 

business. We don’t just sell someone a house and move on to the next 

customer. To succeed in the US market, you have to have resources 

on the ground in Australia and the US and handle all aspects of the 

investment, from organising company set-ups and Tax ID numbers to 

pest inspections. 

"We have extensive hands-on involvement throughout the sales 

process but, more importantly, it doesn’t end there - the postsettlement 

procedure is where our customer service department really 

kicks into gear and handles things like insurance renewals and US tax 

returns. It's that ongoing relationship and attention to detail that has 

helped grow our business, and achieve the huge number of referrals 

we receive. 

"The difference in return on investment 

between Australia and the US is quite 

significant and purchase prices are much 

lower for the same quality asset." 

www.futureplanproperty.com.au e 

SUCCESS 

SUNSHINE COAST MOVE 

SPELLS SUCCESS 

for Infectious Medical 

Scrubs 

A 

nybody who questions whether they can be as successful 

on the Sunshine Coast as, say, Sydney, need only talk to 

Sally and Pete Doran to get the assurance they need. 

This enterprising couple swapped Sydney for the Coast 

nearly three years ago, transferring their company, 

Infectious, and have never looked back. 

Infectious Scrubs 

SUCCESS 

Queenslander Pete began the business in 2001 in Sydney - having 

worked as an emergency nurse for 10 years - in response to the 

demand for more comfortable and efficient medical uniforms. 

Also a Queenslander, Sally had been working as a theatrical producer 

in New York and the UK, meeting Pete in 2007 and joining him in 

the business. 

When they moved to the Coast, Pete described it as coming home. 

‘With young children we wanted to get out of inner city living and 

we had family here, too,’ he said. 

‘We wanted to get out of the rat race, with a lot less stress, but still 

be able to be successful,’ added Sally. 

‘It's been a fantastic move for us. It costs a lot less here than Sydney 

so we have been able to expand and employ locals. The quality of 

work here is exceptional.’ 

‘We are moving into servicing the area health network, so now we 

are local suppliers to the local workforce.’ 

Employing five staff, the company sells top quality brands and is 

the only stockist of WonderWink and Dickies in Australia. 

‘As a former nurse I know the products, I 

used to wear them. I know what customers 

want so we can provide a really informed 

customer service,’ said Pete. 

‘It's really easy to connect with the local community, so businesses 

shouldn't be scared that it's not a major city. You can fly to 

Sydney and back in a day, so you can move big business to the 

coast,’ said Sally. 

www.infectious.com.au e 

BUSINESS MATTERS 45

Front left clockwise - Mel Myers – Jetpack, Roz White – Iga Group , Danny Buxton – DBA Property, Antonia Puelma – See Restaurant, Dan Fox – Fox Finance Group, 

Jasmine Sharpe – Matters Magazine, Kent Medwin – Rock Property, Vickie Magic - Matters Magazine, Michalle Faulkner – EastCoast HR 

WE WANT TO SEE... 

what youthink 

We recently invited some Sunshine Coast 

Business Owners to lunch at the beautiful 

See Restaurant at Mooloolaba. Aside 

from the amazing view and tasty food 

we wanted to ask them some serious 

questions about WHAT MATTERS 

MOST ON THE SUNSHINE 

COAST. 

Here are a few things a few of them shared: 

Antonio Puelma – 

See Restaurant 

What matters in my life? 

“Family of course. It is hard to think that what we 

do in life if it was purely for ourselves, all the hard 

work all the pressures all the sleepless nights with your 

babies. It’s all for the benefit of the family, when your 

family is happy and doing well that is when you get the 

biggest rewards, smiles, cuddles and love.” 

What matters most in my business? 

“Customer satisfaction. As a restaurant owner trying to keep your clientele 

coming back you must be at the top of your game at all times. Also just as 

important, is for all my staff to be able to pay their rent and put food on their 

tables. Keeping them employed is a big responsibility as we help shape their 

futures.” 

How can we help shape the Coast? 

“I am a strong believer in progress and that our lovely Coast can grow and be 

sustainable, environmentally sound and politically correct. There are so many 

proposals for growth and new business that we must get behind and support, 

but at the same time we have to approach this growth wisely. Meaning 

We asked them 

What mattered the 

most to them in life? 

What mattered most 

to them in Business 

and how we could 

help shape the 

Sunshine Coast. 

infrastructure and roads first. We can’t keep building and growing if people are 

not able to get here. 

Michalle Faulkner East Coast HR 

What matters most to you in life? 

“Family, my husband, three kids and now adorable granddaughter, extended 

family and great friends.” 

What matters most to you in business? 

“To be authentic, to act at all times with the highest degree of ethics. We like 

to be proud of the work we produce and the difference we make to 

our clients.” 

What do you believe WE as the business community here on 

the Coast need to do? 

“We need to be focused on collaboration for mutual 

success. Look for ways in which we can support 

each other because after all – givers gain. The more 

opportunities we can look to for ourselves and our 

business community, the better off we will all be as 

a community.” 

How can help mould the Sunshine Coast? 

Be more of a collective voice of like-minded 

business people. Just like the national deal we heard 

about that was brokered by simply liking and seeing 

the value in a product and then taking the time to 

broker a call to a decision maker and the outcome was a 

national deal for a local business – priceless I think. 

Dan Fox - Fox Finance 

What matters most to you in life? 

My three young boys. 

What matters most to you in business? 

Helping people get the loans they want even when the bank says “no.” 

What do you believe WE as the business community here on the Coast need to do 

to create an environment where big business can start and stay here to help mould 

the Sunshine Coast into what we WANT/NEED it to be? 

Have networking type events where senior business leaders in our 

community share their ideas/experience and knowledge to young 

entrepreneurs who will become the future of the coast. e 


BUSINESS MATTERS 47

Caring for your equipment over 

the cooler months 

MOWER 

MATTERS 

Over the winter months we tend to use garden equipment 

less than we do during the warmer periods of the year. 

But did you know storage and inactivity can damage your 

equipment? Here are some great maintenance tips to help 

you care for your garden equipment. 

• Use a trickle charger unit for battery-operated or key 

start equipment, so they don’t lose the ability to charge. 

• Fuel only has a 30-day shelf-life so, to ensure you’re 

using the best fuel, you can replace it with fresh fuel 

thereafter. 

• A fuel stabiliser can really help preserve and maintain 

your tools when they are inactive. This fuel tank additive 

can also reduce the chance of your fuel going off, and 

reduce the amount of oxygen that could seep into the 

tank. 

• Try not to store your equipment in a steel garden shed. 

As the temperature increases and decreases dramatically 

over the winter months, it can really affect your power 

tools. Fuel is hydroscopic, meaning as the temperature 

changes, it attracts moisture, which can get into your fuel 

and cause problems. m 

WINTER TIP 

Regularly start your equipment for 

a few minutes when it’s not in 

use. Hand-held equipment, such 

as chainsaws, brush cutters and 

blowers, is far less tolerant of 

inactivity than other tools, so 

make sure to allow time to start 

it each month. 

GREG CASSIDY 

THE BIG MOWER 

BEERWAH 


Greg Cassidy is the Owner of The Big Mower at Beerwah. Greg started working at The Big Mower when he was 

just ten years old, sweeping floors and washing mowers on Saturday mornings for his dad. After leaving school Greg 

did some time in the army and then followed his sporting interests around the world before finally realizing that 

his destiny was keeping the world green. Finally in July of 2012, Greg and his wife purchased the business from his 

parents and allowed them the joy of retirement. 

IS IT TIME 

FOR A NEW MOWER? 

30 years OF INDUSTRY KNOWLEDGE 

30 years A SUNSHINE COAST FAMILY 

OWNED BUSINESS 

30 years OF TRUSTED REPUTABLE 

BRANDS 

30 years PERFECTING PERSONALISED 

SERVICE TO HELP AND SUPPORT 

OUR CUSTOMERS 

NOT JUST MOWERS - 

• Any outdoor power equipment • Push Mowers 

• Ride on Mowers • New and Second Hand • Lawn Tractors 

• Chain Saws • Chippers • Shredders • Brushcutters and 

Trimmers • Hedge Trimmers • Generators • Pole Saws 

• Blowers • Water Pumps • Tillers • Construction 

Ph. 5494 6151 Email sales@bigmower.com.au www.bigmower.com.au 


Mortgage Brokers may be the 

best bet for investors 

As we get closer to the start of another financial year, take 

some time to think about your future and whether it includes 

an investment property. It is worth thinking about how or if 

you can build your investment portfolio. There are some good 

reasons to engage a broker early in this planning process… 

GREATER ENGAGEMENT 

Mortgage brokers are typically passionate about wealth 

creation and quality service, and are willing to spend quality 

time with clients to understand their specific needs and 

objectives. 

Investors are buying property for a key reason – to make 

money and build wealth – so it’s an important transaction 

and one they’re looking for quality support, guidance, and 

service on. 

GREATER BORROWING OPTIONS 

Generally, mortgage brokers have access to a greater range of 

credit products and credit policies than any single lender. 

Their in-depth understanding of the range of finance options 

available helps investors more quickly and easily find the best 

FINANCE 

MATTERS 

loan to support their investment strategy. For investors, the 

right financial set up and the speed to meet the deal are critical. 

MORTGAGE BROKERS MAY SAVE 

YOU TIME AND MONEY 

Mortgage brokers are the preferred supplier of funds for 

sophisticated property investors, but these investors are 

normally busy people who appreciate a broker’s help. Brokers 

know the ins and outs of dealing with banks and can take 

arduous paperwork requirements off their hands as well as 

get the deal over the line. 

NAVIGATING COMPLEXITY 

The recent changes to lender’s polices offer a platform for 

brokers to guide investors through the maze of complication 

and reinforce our overall value proposition. In a complex 

borrowing environment, we can talk you through the changes 

and help you understand exactly what they mean. 

Most importantly, their service to you is free. A simple 

discussion with a Mortgage broker may make the picture a 

whole lot clearer. m 

COLIN MASON 

SMS FINANCE 


Colin has more than 15 years’ experience in the banking/finance industry, having commenced his career with 

GE Creditline in 1999. Apart from now being a company director of one of the largest independent finance businesses on the 

Sunshine Coast, Colin is also president of a local not-for-profit organisation named Sunshine Coast Business Associates (SCBA). 

Colin set this group up in 2011 with the aim of supporting other local businesses, as well as local charity groups. Since its inception 

the group has donated in excess of $50,000 to charity. Colin was also awarded the Number 1 Mortgage Broker in QLD in 2015. 

Two Number One Award Winning Brokers Partner Up 

Colin Mason is the Home Loan Specialist and John McNamara 

is the Motor Vehicle, Equipment and Commercial Finance Specialist, 

making SMS Finance your one stop ALL FINANCE SPECIALIST 

We Keep it Simple 

• We work for you 

• Our service to you is free 

• Save time and money 

• Over 1350 products from 

Australia’s leading lenders 

Why not test us out? 

Facebook : https://www.facebook.com/ 

smsfinanceaustralia 

Email: colin@smsfinance.com.au 

Phone : 54 300 900 Colin 0437 232 721 

www.smsfinance.com.au 

BUSINESS MATTERS 49

BAKERS DELIGHT: 

RISING TO THE TOP WITH 

BARTERCARD 

Whether you like your bread savoury, sweet, crusty, classic or 

artisanal, Bakers Delight has been baking it since 1980. 

One franchisee of the popular bread brand has created a partnership 

with Bartercard, which has attracted approximately $300,000 in 

sales over the last six years – that’s a lot of loaves! 

We spent five minutes chatting to Ryan Kirkham about how 

he uses Bartercard. 

What’s your background with baking 

and Bartercard? 

I started as a 16-year-old apprentice baker with Bakers Delight in 

2000, and today have Bakers Delight franchises in Kawana and 

Maroochydore, and lease out store space to Bakers Delight Ballina. 

I was introduced to Bartercard in 2010, and have been selling 

bread through the cashless network since, which earns me a digital 

currency that I can spend at thousands of businesses around the 

country. 

Every time I use Bartercard to pay for business or lifestyle 

expenses, I conserve cash to spend in other areas. 

Why has Bartercard been successful 

in your business? 

We need to make a high volume of sales every day to stay viable. 

Bartercard has helped me grow my customer base and sell excess 

product, leaving me with less bread wasted at the end of each day. 

It really fits in with our ‘baked fresh daily’ approach! On average our 

sales have jumped by approximately $50,000 per year with Bartercard, 

as it attracts customers I wouldn’t normally get. 

What do you spend your Bartercard 

trade dollars on? 

I use Bartercard to pay for a range of business expenses from staff 

accommodation incentives, to gifts with purchase, marketing campaigns 

and sponsorships. I sponsor the USC Basketball Club and the Hear 

and Say Foundation with Bartercard, which is a viable way to support 

local organisations while connecting with the community. 

Bartercard has approximately 55,000 cardholders world-wide and 

works with businesses across almost every industry. 

Visit bartercard.com.au ca 

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School holidays excluded 


THE BUSINESS CLASS 

with Duncan Hone from 

Mercedes Benz Sunshine Coast 

NEED A 

DOCTOR 

NOW 

AND 

everything 

is closed 

You can’t know when your child is going to be sick in the 

middle of the night, or indeed if you yourself are going to wake 

up in some kind of pain. Yes you could race up to the hospital, 

but now, right here on the SUNSHINE COAST, you can call 

“CALL HOME VISITING DOCTOR” and they will come 

to you in the comfort of your home. So there is no need to take 

sick children out of their warm beds. 

Every now and then someone does something to really stand 

out. This is the case for “Call Home Visiting Doctor” which 

is the first local After Hours home visiting service run from 

Caloundra. The same owners of “Caloundra Bulk Billing 

Surgery” (established in 2004) and their sister clinic “Cooroy 

Family Practice” (established in 2010) have now expanded into 

After Hours service. They were accredited in February this year 

as a Medical Deputizing Service (After Hours Health Care) 

to be used when other general practices and doctors are not 

available. The service started in May and will cover selected 

suburbs on the Sunshine Coast. 

Owner Vivianne Dawalibi said, “Due to demand and the need 

of our patients, we decided to expand our mission to provide 

After Hours Health Care and to deliver it on 100% Bulk 

Billing basis to the community." They are passionate about 

reducing the load from the public hospitals and consequently 

reducing the waiting time for the patients. The team of “Call 

Home Visiting Doctor” is very excited about this service and 

looking forward to serving the Sunshine Coast. See page 

advertisement on page 18 for more information. 

Visit callhomevisitingdoctor.com.au e 

Reward yourself 

WITH A MERCEDES BENZ 

Did you know there's a lot more to Mercedes-Benz than its 

reputation for quality, safety, luxury and performance? The benefits 

are even greater if you qualify for the Mercedes-Benz Corporate 

Program. 

If you are a company executive, or work for a large corporate 

organisation with over 75 employees, you could be eligible to 

receive a large range of benefits that will enhance your ownership 

experience. These include: 

• Complimentary scheduled servicing 

for up to three years or 75,000* 

• Total of four years' Mercedes-Benz 

nationwide Road Care service 

• Reduced dealer delivery fee** and 

complimentary carpet floor mats 

• Access to a loan vehicle when your 

Mercedes-Benz is being serviced 

• Preferential finance rates and 

tailored financial solutions through 

Mercedes-Benz Financial Services 

• Access to your own corporate sales 

consultant 

Examples of eligibility include Youi, Ray White, Slater & Gordon, 

Next Property Group, Telstra, Qantas, The Royal Australian College 

of General Practitioners, Australian Bar Association, Australian 

Dental Association and REIQ members. 

To find out if you are eligible, and for more information, 

visit Duncan Hone at Mercedes-Benz Sunshine Coast, 

65 Maroochy Blvd, Maroochydore. ca 

Duncan Hone has been associated with Mercedes-Benz since 

2003, when he worked as a business manager in the UK. He is 

now with Mercedes-Benz Sunshine Coast, where he has been 

on the sales floor for nearly two years. A family man, married to 

Rachael for 17 years, Duncan has two children - Holly, who goes 

to St Andrews Anglican College, and Connor, who goes to Coolum 

Beach Junior High School. A keen motorsport fan and amateur 

car racer, Duncan is passionate about the brand he sells. 

BUSINESS MATTERS 51

Thinking about investing in property? 

PROPERTY 

INVESTMENT 

MATTERS 

Investing in property can be quite daunting and it is important 

that you get it right. To begin your journey, here are some 

points to help you start a property portfolio. 

BUILD YOUR TEAM 

Before you even start looking at property, surround yourself 

with trusted advisors. A good property-focused accountant 

and planner, financier, solicitor and property investment 

specialist are essential to ensuring you get it right. You can 

lose a lot of money if you don’t buy the right property and 

have the wrong structure. Your team is critical! 

GOALS 

Why are you buying a property? Is property the right 

strategy for you as you build your wealth? Property is not for 

everyone. 

A favourite saying of mine is, ‘You need to start with the end 

in mind.’ What are you looking to achieve? What does 

success look like to you? Property investors generally invest in 

property to help secure their financial future, or to be free to 

do what they want, when they want it. 

In order for you to achieve your goals, you must first 

articulate what those goals are. More importantly, you need 

to set a deadline as to when you want to achieve these. Then 

you can work backwards. 

FINANCE 

Knowing how much you can afford to borrow, and 

recognising your comfort level, is essential. Sit down with a 

financier and explain what you are wanting to do and apply 

for a pre-approval. This puts you in a strong position and 

allows you to make decisions with confidence. 

ACCOUNTANT, PLANNER AND 

SOLICITOR 

Structure is essential. Getting the right structure can be just 

as important as the property you buy. Spend time talking 

with your accountant and financial planner about what you 

are wanting to achieve through property and, in particular, 

what is the right entity for you to build your portfolio in. 

Never sign a contract without first talking to your accountant 

and always have your solicitor preview your contract before 

you sign! 

PROPERTY INVESTMENT 

SPECIALIST 

Working with a property investment specialist with a proven 

track record will not just potentially save you thousands of 

dollars, but help source a property that should see you on the 

path to property investment success. There is no ‘one-sizefits-all’ 

approach. Everyone’s circumstances are different. 

They need to know your goals, financial position and work 

with you to find the right property in the right area. 

They need to understand that there are markets within 

markets and how to capitalise on these. 

The direction in which property values travel is only partially 

dependent on the broader market conditions. Studies have 

shown that about 40 per cent of growth (or otherwise) 

can be explained by trends in the overall market. The 

all-important 60 per cent comes down to more individual 

factors such as location, style of housing, design and 

inclusions, and the income/demographics of the area. 

TIME 

There is no ‘get-rich-quick’ scheme in property. You need to 

let time do its job. Time in the market - but also timing the 

market. Build your TEAM and enjoy the journey. m 

DANNY 

BUXTON 

DBA PROPERTY 


Danny Buxton has always had a love for people, education and property. He first entered the property industry in the 

early 1990s, before pursuing a career in education. Danny partnered in a fast growing investment and property services 

company before founding DBA Property Solutions. He holds a double degree in education, a real estate licence and a 

Cert IV in Financial Services. He has a belief that when you create wealth, it is not just for oneself but for the benefit 

of those in your community and beyond. Danny is a also member of the Australian Institute of Company Directors. 

HALF JETPACK 

MAKING PROPERTY INVESTMENT EASY! 

• The best advice about investing is to get the best advice about investing 

• The past is easier to predict than the future 

• Think risk before you think returns 

• Diversification is no substitute for diligence 

• Sound investing equals quality plus value 

• What’s too complex to understand is most likely too complex to invest in 

• Astute investors build a team of specialists around them 

• Always know your investment position 

For an obligation free appointment, contact us today to discuss 

your property investment options 

07 5444 4311 9 Capital Place, Birtinya 

invest@dbapropety.com.au www.dbaproperty.com.au 


Defining quality family day care 

FAMILY 

DAY CARE 

MATTERS 

In recent studies of family day care environments, it was 

found that key aspects were highlighted by families, 

educators and coordination unit staff as indicators of 

quality care. 

PROFESSIONAL PRACTICE 

This is at the core of services’ visions, planning and daily 

practice. This is done by establishing standards, systems, 

training and leadership, and having passionate early 

childhood staff with a commitment to providing high 

quality education and care. Family Day Care has adopted 

the National Quality Framework requirement, where all 

educators must have at least training to Certificate 111 lll 

level in education and care. Research has consistently 

demonstrated that qualifications are an important predictor 

of ECEC quality, including family day care. Research 

specifically examining the effect of training on family day 

care quality has found that post-secondary training of a 

sustained nature, covering a number of topics on early 

childhood, improves family day care quality. University 

courses tend to provide the most improvement. 

Adoption of the Framework requires that services are 

continually striving for quality improvement by reviewing 

and improving practices, with an emphasis on maximising 

the benefits to the children in care. 

RELATIONSHIPS 

Positive relationships at all levels are integral to providing 

good quality care, and a sense of interdependence between 

the educators and the coordination unit. For both families 

and educators, strong relationships were fostered through 

trust, respect and communication. It was important that 

trust was established early in their relationship, while 

ongoing communication was important on a weekly, 

or even daily basis. 

FLEXIBILITY 

One of the strengths of family day care is that it can offer 

flexibility for families with unpredictable and changing work 

schedules, by providing late night and overnight care that 

other services cannot. Siblings being able to stay together 

while in care is an example. The flexibility of programming 

allows educators to be child-focused, and to adapt to different 

circumstances and the dynamics of groups of children. 

This allows educators to respond to children’s interests, 

moods and health. 

Educators are constantly adapting their own space and also 

utilising the local community services for excursions and 

community engagement. These changes are sometimes 

manifested as improvements to previous set-ups, and other 

times simply as a way to keep children interested and provide 

them with the skills to adapt to different ages and groups 

of children. Educators would often involve the children in 

activities to change their environment, such as building a 

garden, a sand pit or a mud pile. 

AUTONOMY 

Trust, respect and communication are central to establishing 

good relationships and a sense of autonomy for educators. 

Coordinators support the educator to find their own 

strengths and develop their own routines. 

It is also important for the children in care to have 

independence and autonomy, by giving them the opportunity 

to make choices about their own day and their own 

environment. 

DIVERSITY AND SUPPORT 

The diversity of educator approaches or 'styles' allows families 

to choose an educator and setting that best suits them and 

their child’s needs and values. m 

ANNE PAVY 

LOUERA FAMILY 

DAY CARE SCHEME 


Anne has many years experience working with children, initially as a Paediatric nurse and midwife; Director of a 

Child Care Centre and then moving into Family Day Care. She I became an an approved provider and and started Louera 

Family Day Care in 2011 and I continues to enjoy watching the children being supported to feel secure, confident 

and included within their day care environment. 

Do you need quality childcare? 

VACANCIES 

NOW IN 

Caloundra 

to Noosa 

By offering a myriad of experiences, where children will learn to make choices, 

mistakes and celebrate their individual and group achievements, we educate 

children. 

We respect and value each child’s personality and recognise their family and 

culture and how that will influence their learning. 

• Stimulating Learning Experiences 

• Flexible Care Arrangements 

• Mixed Age Groups 

• 7 Days A Week 

Call now to discuss 

your care needs 

07 5449 1959 

www.louerafdcs.com.au 


BUSINESS MATTERS 57


PHOTOGRAPHY 

James Webb, Lone Goat Imagery 

and Nikki Navie Photography 

DELICIOUS FOOD + 

QUALITY SERVICE 

EVENT 

EXCELLENCE 

TAFE Queensland East Coast 

Cookery and Hospitality teams 

combined their skills last month 

to feed over 60 hungry business 

owners from the Sunshine Coast 

region, who converged on 

Mooloolaba’s Cartwright’s Restaurant 

to discuss cutting edge business 

strategy, practice and innovation. 

The unique Business Lunch event called 

immerge was an exclusive invite only 

session for those actively growing their 

businesses in the region and making a 

positive contribution to the community. 

“We pride ourselves on building strong 

business connections with industry 

and community groups and immerge 

is a prime example of how we can not 

only add value to these connections, 

but also support our students,” said 

TAFE Queensland East Coast General 

Manager Dr Paul Wilson. 

“immerge provided an opportunity for 

local industry to immerse themselves 

among the region’s principal thought 

leaders as they shared proven 

business practices shaping product 

innovation, new business creation, 

digital optimsation, safeguarding 

against risk and how to profit from 

intellectual property. 

“We connected a group of positive 

and active business people with 

one another and staff and students 

created an experience that exceeded 

everyone’s expectations and really 

showcased what we are all about 

– providing premier training and 

successful outcomes for everyone,” 

he said. 

WANT TO MAKE 

YOUR EVENT MEMORABLE? 

Contact Renee Galvin at TAFE Queensland 

East Coast today on 5457 1149 and learn how 

to maximise your next event with the support of 

students in TAFE’s event spaces. 

TOP (L) Josh Ryan, iMendPhones 

(R) Evan Aldridge, Sekisui House Australia 

MIDDLE (L) Sandra Gosling, COYO 

(R) Jonathon Gosling, COYO 

BOTTOM (L) Richard Fisher, Nambour Special 

School (M) Zach Johnson, The Spark Bureau 

(R) Brendan Neil, TAFE Queensland East Coast 

BUSINESS MATTERS 55

LIFE BUSINESS 

with David Dangerfield from 

Compass Institute 

Compass 

CONNECTIONS CAFE 

Compass has recently taken another major step 

forward in accommodating the aspirations of young 

Sunshine Coasters with a disability. The Compass 

Connections Café had been a concept only for 

several years… an idea that we wanted to see come to 

fruition but that was always going to need the support 

of significant partners to bring it to reality. Then 

along came Matt Murray and the team from Cricks 

Nambour. Matt brought partners Garry Crick and 

John Eastham to the table and the derelict old former 

garage adjoining Cricks Nambour became a possible 

site for our Café concept. I say ‘possible’ because there 

was an enormous amount of work required if the 

building was ever to see the light of day as a Café. 

It was only late in 2015 when these plans were being 

discussed, so to have this completely transformed 

venue ready to open to the public on Monday the 

16th May is nothing short of amazing. Tony and the 

crew from Sunstruct carried out the renovations under 

the watchful eye of Site Foreman Dave, while Café 

Manager Lynda Murfett undertook the massive task of 

getting all the paperwork completed for a functioning 

Café along with advising on fit-out, design, equipment, 

menus and a myriad of other details. The appointment 

of head chef Mark, cook Sharon , and front of of house 

staff Rebecca and Hayley completed the team. Or 

nearly… because the key people who will make this 

Café a truly great experience were undergoing their 

preparatory training. Ten young people with disabilities 

will form the roster of staff who will greet and seat 

you on arrival, take your orders, serve your tables, and 

assist with all your needs. Their energy, enthusiasm and 

laughter will flow right through Connections Café and 

ensure a great time for all our customers. 

Compass Connections Café was launched 

at a private function on Monday 16th May 

with the ribbon cutting performed by Mayor 

Mark Jamieson. 

We –- all the staff and young people at Compass - hope 

you will join us from for homemade that date forward food, great for coffee homemade and the 

food, experience great coffee, a lifetime. and the ca experience of a lifetime. ca 

David established the multi-award winning Compass Institute in 2003 and it continues to set new benchmarks in 

blending social objectives and sound business and governance practices while delivering best practice services to young 

Queenslanders with a disability. He also travels widely presenting ‘Strategic Living’ workshops to various international 

companies including Honeywell, McAfee, Microsoft, TATA, Time Inc & Aspen Foundation. 

WE’RE HERE TO HELP YOU 

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60 56 ISSUE 80

Your local home loan specialists 

why we love what we do 

Full colour on teal (reversed-out ve 

LINDA IRELAND 

Standard logo 

When I first approached Mortgage Choice 12 years ago, I was only 23, I already had a couple of 

investment properties and a clear vision of becoming a serious property investor. I went in for a 

loan and came out with a business in an area and industry that I have a genuine passion and love 

for. Fast forward 12 years and I have had the privilege to not only grow that property portfolio but 

to work with some amazing clients over the years doing the same. Not everyone wants to own a 

property portfolio, but everyone wants to set their finances up to serve them better, to be valued and 

appreciated by their lender/broker. I’ve been a first home owner, an upgrader, and renovator and 

investor. I’ve gone through it all myself. I love to understand what it is that is important to my clients, 

what their current and future goals are, and set out to exceed expectations. 

Ph: 0414 012 714 Email: linda.ireland@mortgagechoice.com.au 

KAIA HUNTER 

As an avid property investor myself, it had long been a dream of mine to show other people, 

particularly women, how they too can enjoy the benefits of investing in residential property. 

I was originally a client of Mortgage Choice Buderim and it was a natural progression to join the 

team nearly 3 years ago, as I saw the passion and care the team held for their clients. 

There’s nothing I love more than seeing someone buy their first home, or their first (or 10th!) 

investment property, and I’m grateful that my clients trust me to be part of their journey. 

Property and investing is such a big part of my life and I’m educating my 10 year old daughter, as 

well as anyone else who will listen, so they too can enjoy the benefits I have had. 

Ph: 0414 891 931 Email: kaia.hunter@mortgagechoice.com.au 

PETE SOLOMON 

Being a “mortgage broker” is merely not just about finance, it is about the individual journey and understanding 

a client’s immediate and long term goals. Everyone has a different story to tell, whether 

it be a first home buyer entering the property market or an avid property investor - finding the right 

solution to suit the clients needs with a diverse range of lenders is what makes me tick. It is not just 

about the interest rate, which a lot of people get caught up in, it is about the whole package! I also 

enjoy having a bit of fun with my clients to make it a memorable and joyful experience. 

Ph: 0413 999 953 Email: pete.solomon@mortgagechoice.com.au 

MATT IRELAND 

I love being able to solve people’s problems with such a large selection of lenders. The fact that 

someone gets declined at the bank up the road, and can walk down and see us and we can find a 

solution for them is great. 

I also have a genuine interest in property investment, having built our own portfolio, I always enjoy 

helping people get to that next step towards building their own, and creating something for retirement. 

When you have this in mind, it can completely transform the way you think about a financial 

solution for a client because it becomes about creating a financial foundation to build on, rather than 

just comparing rates for people. 

Ph: 0413 999 951 Email: matt.ireland@mortgagechoice.com.au 

Mortgage Choice in Buderim are currently celebrating our 12th year anniversary. We are currently Ranked the 

number 2 office out of some 400 franchises in Australia, and attribute this to our loyal customers who continually 

come back so that we can play a part in building their wealth, or achieving their next dream property. Our entire 

team is motivated by not just the home loan, but the opportunity to make the experience a special one for our 

clients. There are so many great opportunities out there right now, and we encourage you to give us a call to 

explore them with you. 

Linda Ireland 0414 012 714 • Kaia Hunter 0414 891 931 • Pete Solomon 0413 999 953 • Matt Ireland 0413 999 951 

Office Phone 5476 9333 • mortgagechoice.com.au/linda.ireland • 1 Ballinger Rd, Buderim QLD 4556 

BUSINESS MATTERS 57

Top Tips for Staying Healthy 

If You Are a Shift Worker 

HEALTH 

MATTERS 

Health, hospitality, manufacturing and mining are all 

industries that have people working shifts at all times of 

the day and night. And according to studies done by the 

Victorian Government, shift workers are more likely to 

experience health issues such as obesity, cardiovascular 

disease, mood disorders, gastrointestinal problems and 

cancer, as well as an increased risk of having a motor 

vehicle accident. 

To help you stay healthy, and lower 

the risks, we have put together 

some Tips to Staying Healthy! 

• Have healthy foods available at home and work. 

When you are tired you are more likely to reach for an 

unhealthy option. Chopped up veggies or fruit with 

hummus will provide an easy and healthy snack. 

• Prepare your meals in advance so there is minimal 

preparation when you get home. Slow cookers are 

great for this and you can always freeze the leftovers 

for another night, or for lunch the next day. 

• Take your own food to work and try to avoid staff 

canteens or on-site cafés. cafes. Not only will you save 

money, but you won't be tempted by unhealthy 

options. 

• Limit your caffeine consumption. While it is very 

tempting to have another coffee to get you through 

the last few hours of your shift, that coffee may affect 

your sleep. Try to have your last caffeinated drink four 

to five hours before the end of your shift. 

• Water is very important, especially if you have been 

having a lot of coffee. Staying hydrated will keep 

fatigue, hunger and headaches at bay. Avoid sugary 

drinks as these will give you a sugar crash and you'll 

end up even more tired. This will also save you money. 

• It's hard to have a regular exercise routine when you 

are on changing shifts shifts all the all the time, time, but but try try to get to get at at 

least 30 minutes of light exercise every day. You could 

fit this into your shift by taking the stairs instead 

of the elevator, or going for a quick walk around 

the block or building at each break-time. The more 

exercise you do, the better you will sleep. 

• Get outdoors and into the sun! Even though staying 

inside on the couch after a week of night shifts is 

tempting, the sun will wake you up and help you get 

back on to a to regular a regular schedule. And And it's it’s also also great great for for 

your mood. 

• Avoid the 'morning-cap'. While alcohol might relax 

you and help you go to sleep, it will be detrimental 

to the quality of your sleep and you won’t wake up 

refreshed. 

• Get the sleep you need! Try to get between seven to 

eight hours of sleep in each 24-hour period. If you 

can’t get a full block, try and make up the hours 

with a quick nap. Blackout curtains and ear plugs 

are essential for a shift worker to get the best sleep 

possible. m 

PETE & SALLY 

DORAN 

INFECTIOUS 

MEDICAL SCRUBS 


Infectious owner Pete Doran worked as an Emergency Nurse for over fifteen years and knows firsthand what is is 

important to healthcare professionals when it comes to work uniforms. Together He and his with wife his Sally wife have Sally, recognized they have 

the recognized need for the uniforms need for to uniforms be durable to and be durable comfortable and comfortable enough to wear enough all day to wear long all and day require long and little require maintenance. little 

maintenance. 

YOUR LOCAL 

SCRUBS SUPPLIER 

NURSES • DOCTORS • VETS • DENTISTS • BEAUTY/LASER • STUDENTS 

WWW.INFECTIOUS.COM.AU 

58 ISSUE 80 BUSINESS MATTERS 63

Personal Branding 

PERSONAL 

BRANDING 

MATTERS 

So you have a great product, you give exceptional service, and 

you know that the experience with you and your business 

really will benefit your potential customer. 

In this current marketing climate, we are endlessly inundated 

with well-crafted idealised imagery, depicting varying degrees 

of perfect, glossy lifestyles, products, and experiences. 

But as many of us know, so many times the images are fake 

and just do not live up to the experience with that business or 

brand. 

How do YOU get through all the 

noise to engage with your tribe? 

For me the answer is simple – 

Authenticity. 

Have you ever wandered into a shop and met an annoying and 

disinterested shop assistant who asks that dreaded question, 

‘So how has your day been?’ This fake attempt at engagement 

without any thought or true authenticity drives most shoppers 

crazy, and will usually drive potential customers straight out 

the door. 

Similarly, imagery that depicts you or your business in a way 

that is just not aligned with the true experience you offer, 

can seriously harm your business. 

Ultimately, you will either attract the wrong type of client, or 

deceive the customer attracted to you by pretending to be 

something you are not. 

is not afraid to stand out and be different, and I resonate with 

and am attracted to the entrepreneur who is not afraid to 

stand up and be their true self. 

The days of conformity with the ‘norm’ are long gone. As 

much of our lives have become automated by computers, more 

and more people are being drawn to great personal service, to 

people, to YOU! 

Today it is impossible not to have some of your personal life 

spill into your business and career, so don’t hide behind a fake 

‘business persona’ – todays savvy consumer can smell out a fake 

in an instant. 

I am not suggesting that you don’t exercise a bit of personal 

filtering – please be selective about what you share – check 

in to make sure what you export & upload (anywhere) is 

congruent with your business values. 

It is time to loosen off the corporate 

shackle that once defined our personal 

branding. 

Let go of any misconceived ideas that we somehow need to be 

‘perfect’ before we can put ourselves out there, and really explore all 

the parts of our personality, as it is in personal authenticity that the 

key to attracting success lies. 

To stand out of the crowd, you just need to be you. Whoever 

that is to YOU. m 

As a consumer, I am magnetised to the company that is 

consistently aligned with its purpose, I love the business that 

PAULA 

BRENNAN 

PAULA BRENNAN 

PHOTOGRAPHER 


After running a successful wedding photography business in Sydney for the last 12 years, Paula Brennan 

moved to the Sunshine Coast two years ago to open a boutique portrait studio in Mooloolaba. Paula is 

passionate about empowering women with personal branding. Paula brings a lot of ideas on not only how 

best to shoot the photos, but also helps educate her clients on how to maximise the end use of the imagery. 

BUSINESS MATTERS 59

By Vickie Magic 

Marathon MOMENTS 

We can do it all! 

We are getting closer now. I would love to ask for your 

support on the 21st August. Run with me, cheer for 

me, encourage me, or just support my cause and shout 

out to me on the course. Whatever you can do for me 

on that day, I will be very grateful. 

This marathon is getting closer by the day and, to 

be honest, I sincerely believe I can do it now. I am 

running almost every day and increasing my time and 

distance every week - but believe me, I am still very, 

very, very slow! 

But I’m proving to myself - and to you - that I (we) 

can absolutely do WHATEVER we choose to, 

whatever we set our minds to. I am so committed to 

honouring my Dad on his birthday. Dad was my role 

model, my inspiration, my mentor and my mate. 

He was my favourite person and I honour him every 

single day. 

Dad gave me life advice, business advice, love advice 

and sales advice; but the most important and long 

living advice that dad gave me, was self-belief - the 

absolute belief and confidence in me. And I am so, so 

grateful to him for giving me that belief. Quite frankly, 

I know it has completely changed the course of my life 

- that and the power of positive thinking. 

It seriously doesn’t matter who you are, or where 

you come from. The fact is that if you turn negative 

thinking into positive thinking, not only will you 

be happier personally - and able to do things you 

never ever thought possible - but you will also inspire 

people around you to do things they never thought 

possible, too. 

Running this marathon is absolutely something that 

I HAVE NEVER EVER wanted to do, and absolutely 

NEVER EVER thought possible for me to do. But 

on 21st August, I just know that I will get up that day 

and I will run 42 kilometres and guess what? If I don’t, 

that’s fine, too. 

My intention is absolutely to finish the 

distance and I will give it every last 

piece of myself to truly HONOUR 

MY DAD and to inspire you to 

believe that YOU, TOO, CAN DO 

WHATEVER you believe you can do. 

I would like to thank Jason Crowther from Atlas 

Multisport for his training wisdom, guidance and 

encouragement. 

Please join up and run or walk with me 5k, 10k, 21k 

or the whole 42. Or just support my cause. 

www.goo.gl/jVgedD c 

Dr Sawindar Ranu and Dr Pat Hannan 

INTRODUCING 

DR SAWINDA RANU 

Dr Sawindar has 

recently joined our 

team after 35 years in a 

specialist Orthodontic 

group practice as a Principal Orthodontist 

in Tasmania. With extensive training and 

experience in all aspects of Orthodontic 

treatment, as well as a warm and caring 

nature, Dr Sawindar is a valuable addition 

to our team. 

Ask us about 

our extended 

clinic hours 

NO REFERRAL 

NECESSARY 

DR SAWINDAR RANU FDSRCS (EDIN). 

M.R.A.C.D.S (ORTHO) 

Specialist Orthodontist / Member of the 

Australian Society of Orthodontists 

DR PATRICK HANNAN M.D.Sc. FRACDS FICD 

Specialist Orthodontist / Owner & Director Ocean 

Orthodontics / Member of the Australian Society of 

Orthodontists, Australian Orthodontic Board & World 

Federation of Orthodontics 

PHONE 5493 3200 www.oceanorthodontics.com.au Embrace the Experience 


COMMUNITY BUSINESS 

with Roz White from White’s IGA 

Roz White and her husband 

Michael, commenced their retailing 

journey on the Sunshine Coast 

in 1993. Currently the IGA Group 

consists of the Supa IGA Bli Bli, 

IGA Mooloolah and IGA Mt Coolum. 

The unique ‘locavore’ culture 

guarantees you to always spot a 

local instore, because they are 

locally owned, they employ locals 

and it’s where the locals shop. 

You're the only one who can 

MAKE IT HAPPEN 

Almost everyone wants to be successful and we are 

generally the harshest, but most honest judge of our 

own success. 

Success is personal - success perceived by others is 

judged according to their personal capability, which 

reminds me of that old adage: ‘How long is a piece of 

string?’ 

And there are some varying levels of ‘grey’ when 

defining and accessing success. 

Whatever our goals, there is one 

common denominator - no-one is 

going to make it happen apart from 

good old ‘numero uno’. In other 

words, ourselves. 

We hear about taking action and being effective to 

achieve success, but sometimes, the most difficult task 

of all is simply to get started. 

Often throughout my working life, I have created a 

goal or vision but had no idea how to ‘get there’. Many 

times I visualised the outcome with no clear view of 

what came next. The clarity is not necessarily evident, 

or even known, and it does not evolve or expose itself 

until you courageously take those first steps into the 

unknown. So the vital point is just get started. 

Take action and the clarity will come. 

It's also vital to embrace the bumps and roadblocks 

along the way as often, overcoming challenges 

provides you with a clearer direction ahead and 

a firmer determination to succeed. 

Setting goal posts and establishing your focus is 

pivotal. This will point you in the right direction and 

set the platform for your plan, even if you deviate off 

it - that’s okay. Realistically, goal posts change and 

can be a moving target. Adaptation is part of the 

expedition of action. It's okay to change tack, tact, but stay 

focused on your goal. Don’t let external chatter and 

‘noise’ unravel you - stay focused. 

The best advice I can provide is whatever you choose 

to do in life, ‘own it’ and own the consequences of 

your choices, but also rejoice in your achievements. 

Remember your mentors and the people who inspire 

you along the way. Quietly say thank you when people 

speak kind words, but embrace the important aspects 

of what means the most to you. That is your success. 

www.whitesgrocers.com.au 

ca 

Lake Kawana Community Centre 

Nestled by the lake at Bokarina 


BUSINESS MATTERS 61

Saluting the 

SURF LIFE 

with Alex Surf Club 

RED AND YELLOW! 

Well, the Australian Surf Life Saving Championships - or, as they’re more 

affectionately known, ‘Aussies' - have been and gone, and what an amazing 

nine days that was for Alexandra Headland Surf Life Saving Club. 

There were too many outstanding individual and and team performances to to 

mention make mention within within this piece, this however, piece however, the real the stars real of stars the show of the were show our were work our 

force work and force volunteers. and volunteers. What What a week a to week showcase to showcase what we what are made we are of made and to of 

demonstrate and that there that is a there place is for a place everyone for everyone within a within Surf Life a Surf Saving Life Saving Club. Club. 

The Labour Day long weekend saw the very last volunteer patrol for the red 

and yellow army for the 2015/2016 season. It is now up to the Australian 

Lifeguard Service to patrol our stretch throughout winter. 

Here at Alex this season we have delivered first aid treatments to more than 

70 members of the public; performed over 2200 preventative actions and, 

most importantly, rescued more than 80 people, who we could send home 

safely to their families. 

Our members performed over 14,000 hours of voluntary patrol over 

summer, keeping beach-goers safe. 

When the flags go down our rev heads in wetsuits come out and the Club 

enters the competition season for Inflatable Rescue Boats - aka IRBs. 

Throughout the winter months our members will be competing against 

clubs across the country to hone their skills in rescuing patients without 

delay. There are will multiple be multiple events events but the but main the main focus focus of each of each is to is be to the be the 

fastest team to bring the patients back to shore. Some of these events will be 

run here on the Coast in June, so listen out for the motors roaring and get 

down to the beach for some seriously entertaining competition. 

Before we know it our ‘off season’ will be over and it will be time for nipper 

sign-on nipper sign-on already! already! Stay tuned Stay for tuned nipper for information nipper information the next in the Business next 

Matters Magazine. 

Like other clubs on the Sunshine Coast, we are fuelled by the support of 

the local community, so thank you for your generosity and contribution to 

keeping the beach safe. 

And remember, even in the winter months when the surf doesn’t look as 

angry, always swim between the red and yellow flags! 

Alexandra Headland Surf Life Saving Club 

167 Alexandra Parade | ALEXANDRA HEADLAND QLD 4572 

P: 07 5456 7804 | F: 07 5443 8793 

E: admin2@alexsurfclub.com.au | W: www.alexsurfclub.com.au ca 

As an employer of over 80 locals, and a tireless supporter of local community groups and charities, the Alex Surf Club makes a huge 

contribution to the lives of thousands of people – here on the Sunshine Coast and beyond. Alex Surf Club, any closer to the beach and you 

would have sand in your togs! 













Call 

0401 717 630 

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Bodies are built for motion, 

not stillness 

CHIROPRACTIC 

MATTERS 

Maybe you've heard the catch phrase, 'Sitting is the new 

smoking'? Have you wondered why that is? Are you curious 

as to how prolonged periods of sitting is causing you harm? 

Did you know that sitting decreases brain activity, and can 

cause back, shoulder and neck pain, and headaches? Sitting 

can also decrease fat metabolism, reduce circulation, and 

contribute to metabolic diseases, heart disease, depression and 

even some cancers. 

Long periods of sitting can 

actually reduce work 

productivity and performance 

- and even your lifespan! 

Here are a few strategies to help you move more and sit less: 

• If you work in an office at a desk, perhaps get into the 

habit of taking phone calls standing up 

• Set an alarm for every 30 minutes and get up out of your 

chair and do a few stretches 

• If you commute to work via public transport, you could 

choose to stand instead of sit 

• Consider choosing an affordable and versatile standing 

work-station 

• Walk to work, or at least park further away from the office. 

This serves two purposes - it increases your exercise for the 

day, and reduces sitting time in the car 

• If you're into computer games, try playing them standing 

up instead of sitting! It may surprise you to know that 

standing actually increases brain activity and reactivity. So 

standing may help you get to that next level. 

For more information take a look at this - 

https://www.youtube.com/watch?v=wUEl8KrMz14 m 

DR CARMEN 

ATKINSON 

HENDREY 

CHIROPRACTIC 


Dr Carmen is committed to helping people achieve optimal health, happiness and to experience their fullest potential 

through pro-active, performance focused chiropractic care. Having received chiropractic care since early childhood, Dr 

Carmen has a special interest in helping families experience optimal health and wellbeing naturally through regular 

chiropractic care. Carmen is a wellness chiropractor, a triathlon coach, an advocate for real food, a lover of yoga, an Ironman 

Triathlete and ultra-distance runner. She works to help people realise their potential to live an extraordinary life. 

We can Help with the health of your business 

We have a passion for helping people lead healthy, active lifestyles and 

being at their best. With the ever-increasing amount of time spent at 

work, it’s becoming vital that we address our health within the workplace, 

as part of our overall health goals as individuals and employers. 

We offer services designed to help staff assess their health, 

discuss concerns and offer advice on how to boost productivity 

and lower absenteeism. 

• Lunchtime Lectures & Presentations • Spinal Health & Posture Checks 

• Newsletters & Fact Sheets• Discounted Consultation & Special Offers 

BACK PAIN | MIGRAINE | NECK PAIN | POSTURE | ERGONOMICS 

• In House Digital X-Ray System • Digital posture analysis 

• Private Health Insurance registered 

• Highly trained and caring staff 

Call to discuss how we can help 

you help your business 

Ph: 543 77 222 

13/5 Innovation Parkway (level 1), Kawana Waters 

www.hendreychiropractic.com.au 

HICAPS, DVA & EFTPOS AVAILABLE 

BUSINESS MATTERS 63

What is success? 

by Vickie Magic 

So what is success really? At the 

end of the day the truth is that 

success to you is whatever you say 

it is. Each one of us determines 

what we believe success equals. 

It could be: 

• A large bank balance 

• A large number of staff 

• A high profit at the end of each year 

• A business that is really making a difference locally 

• A business that is really making a difference globally 

• For some of us success may have absolutely nothing 

whatsoever to do with business, so it could be: 

• Being a fantastic mother 

• Being a fantastic father 

• Having a happy family 

• Taking an amazing holiday 

• Travelling to a lifetime bucket list location - Paris, 

London, Rome 

• Somewhere else 

• Being an elite sports person 

• Being extremely happy 

• Being extremely healthy 

• Extremely popular 

• A great singer 

• A great entertainer 

• Someone on TV 

• Someone on the Radio 

• Or something else? 

So yes, there are so many different ways one could be 

successful, or indeed see someone else as successful. 

The reality is that you decide; you determine what 

successful means to you. Once you decide what success 

is, then you can create it. 


So what’s the first step. 

We believe that no matter what you do, if you follow these seven 

simple ideas of truth, then success in whatever you choose in life 

can be yours. 

One 

‘WHETHER YOU THINK YOU CAN OR YOU THINK 

YOU CAN’T, YOU ARE 100% CORRECT’ 

(Confucius, Henry Ford) 

‘If you say so!’ At the end of the day we personally choose our own 

‘what is’. You choose your ‘what is’ and I choose mine, ‘Whatever 

comes out of your mouth is your reality!’ 

Make sure it is what you want, not what you think you want! 

You may have heard the story about the man who got locked in a 

cold room. He died, however it turned out that the cold room wasn’t 

even working. This man believed he was stuck in a cold room and 

was going to die, so he did. This is absolute proof that if you think 

you can or you think you can’t, you are correct. 

Ask yourself right now, ‘Is what I am saying about my success 

actually standing in the way of me and my success? How could 

I reword it to benefit my future success?’ 

For example, I used to say, ‘I can’t lose weight, I always sabotage my 

weight loss, I start and then I just can’t do it after a certain period of 

time, so I always end up back where I started.’ 

Now you can read the above from the outside looking in, and 

you can see where this is completely flawed. You can see that as 

long as I continue to say those words, weight loss is actually 

not possible for me! 

My new words are: 

‘I used to constantly sabotage my weight loss by believing that it 

wasn’t really possible, now I put one foot in front of the other and 

each step is leading me towards the body I am creating for me. 

It’s a journey and this time a successful one.’ 

Can you see the difference? In the first scenario, there is no way I 

would have ever been able to succeed. In the second, there is no way 

I could fail. So whatever it is that you are saying about yourself that 

is not helping you, just rewrite the sentence and then start to live 

into the new scenario. 

Two 

IT’S NOT THE SITUATION THAT MATTERS, 

BUT THE WAY YOU REACT TO THE SITUATION 

CHANGES EVERYTHING. 

ARE YOU THE POTATO, THE EGG OR THE COFFEE? 

Once upon a time a daughter complained to her father that her 

life was miserable and that she didn’t know how she was going to 

make it. She was tired of fighting and struggling all the time. It 

seemed just as one problem was solved, another one soon followed. 

Her father, a chef, took her to the kitchen. He filled three pots with 

water and placed each on a high fire. 

Once the three pots began to boil, he placed potatoes in one pot, 

eggs in the second pot, and ground coffee beans in the third pot. He 

then let them sit and boil, without saying a word to his daughter. 

The daughter, moaned and impatiently waited, wondering what he 

was doing. After twenty minutes he turned off the burners. He took 

the potatoes out of the pot and placed them in a bowl. He pulled 

the eggs out and placed them in a bowl. He then ladled the coffee 

out and placed it in a cup. 

Turning to her, he asked, ‘Daughter, what do you see?’ 

‘Potatoes, eggs and coffee,’ she hastily replied. 

‘Look closer,’ he said, ‘and touch the potatoes.’ 

She did so, and noted that they were soft. 

He then asked her to take an egg and break it. After pulling off the 

shell, she observed the hard-boiled egg. 

Finally, he asked her to sip the coffee. Its rich aroma brought a smile 

to her face. 

‘Father, what does this mean?’ she asked. 

He then explained that the potatoes, the eggs, and coffee beans had 

each faced the same adversity-the boiling water. However, each one 

reacted differently. The potato went in strong, hard and unrelenting, 

but in boiling water, it became soft and weak. The egg was fragile, 

with the thin outer shell protecting its liquid interior until it was 

put in the boiling water. Then the inside of the egg became hard. 

However, the ground coffee beans were unique. After they were 

exposed to the boiling water, they changed the water and created 

something new. 

‘Which one are you?’ he asked his daughter. ‘When adversity knocks 

on your door, how do you respond? Are you a potato, an egg, or a 

coffee bean?’ 

The truth is that stuff happens all around us every single day. It is 

not about the stuff that happens, our success is hugely based on our 

reaction. We get to choose: are we the egg that becomes hard and 

then cold; are we Potato that becomes soft; or are we the coffee that 

actually changes the water (the situation) into something beautiful? 

Sometimes when faced with the situation that looks almost 

impossible to get through, we feel there is absolutely no way we 

can’t become the egg, but the reality is that we decide which we 

become and we can choose to become the coffee. The first step is 

to recognise this and remind ourselves of this (or remind someone 

else if we need to). Be the coffee. A perfect example of being the 

coffee is our amazing local Morcombe Family, they have created 

something amazing from something that was certainly tragic. 

Three 

EVERYONE IS DOING THEIR BEST WITH THEIR 

OWN 256 BITS. 

Think before you go blaming someone for not thinking the way 

you do. ‘I would be/could be successful if so and so, didn’t do such 

and such, it’s all their fault.’ We hear it all the time, sometimes it is 

even us saying it. 

My advice is: 

‘KNOW THAT EVERYBODY IS DOING THEIR 

ABSOLUTE BEST WITH WHAT THEY HAVE AT ANY 

GIVEN MOMENT. WE ALL GET 256 BITS FROM TWO 

MILLION POSSIBLE BITS OF INFORMATION. 

IT IS IMPOSSIBLE FOR THEM TO BE THE SAME AS 

SOMEONE ELSE’S.’ 

Let me explain 256 bits – when I learnt it, it changed my life. 

We all get two million bits of information thrown at us at any given 

time, but we can only catch 256 of those bits at once. The truth 

is that the chances of us catching the same bits as someone else is 

virtually impossible. 

We all know the story of the car accident. Five totally different 

people see the exact same car accident in front of their eyes. 

However, when the police ask them about it, they hear five 

different versions, 

‘I saw it with my own eyes, that green car came around the corner 

speeding and hit the white one head on.’ 

However, someone else says, ‘No way that’s not what happened, I 

saw it with my own eyes, that white car came around the corner 

speeding and hit that green car,’ etc. 

It was the exact same situation, but they caught different bits, they 

both think they are absolutely one hundred percent right, after all 

they saw it with their own eyes. There is no way whatsoever that 

the other person is right. 

Different versions of the same story happen day after day after day, 

we get attached to our version, we won’t for a moment believe that 

there could possibly be truth to the other person’s version being 

right in any way shape or form. 

BUSINESS MATTERS 65

For me, learning about the 256 bits and how it is virtually impossible 

for me to see a situation the exact same way as anyone else, frees 

me to allow other people to see things differently to me, to allow 

other people to have a different version of the exact same thing, 

and it allows that to be okay. Think about a situation you have been 

attached to, you may have even completely fallen out with someone 

over it. Guess what, they didn’t see it the same way you did, and that 

does not make them wrong, just as it does not make you right. 

This gives us such freedom to allow everyone else in the world to 

have their own take on things, we don’t have to be right. We can give 

this up and can have peace. 

Four 

WHAT YOU FOCUS ON GROWS. 

TO GET WHAT YOU WANT IN LIFE, YOU MUST FOCUS 

ON IT. 

WHATEVER WE FOCUS ON GROWS, AND BECOMES 

OUR REALITY. 

We MUST CHANGE WHAT WE FOCUS ON TO WHAT 

WE WANT. 

We have all had the friend that has broken up with their partner and 

we hear the story over and over and over, he did this, he did that, 

he is a bad person, a bad father, a bad blah blah blah blah. They talk 

about him, talk about him, and talk about him. After a while they 

are consumed by the hate, they don’t actually talk about much else. 

We stop wanting to be around them, we certainly don’t want to hear 

them. Maybe you know someone like this, maybe you’ve been this 

person? The fact is that the more we focus on it, the more we talk 

about it, the more we live into it; it begins to consume us, it takes 

over our every woken moment. The reason for this is WHAT YOU 

FOCUS ON GROWS. The truth is that we are feeding it. Just like 

the wolves in the story about the two wolves. 

The wolf that wins the battle within us is the wolf we feed. What 

we focus on grows. So we have to choose to STOP FEEDING 

the stuff that we don’t want to grow. And this is also the truth 

for the friends we have who constantly come to us to help feed 

their wolf. Stop feeding your own and stop feeding other people’s. 

Remind yourself, what you feed grows, what you starve dies, STOP 

FEEDING the stuff you don’t want to grow. It sounds so simple 

and the truth is, it can be. YOU CHOOSE! Feed it and be unhappy, 

or starve it and be happy. Don’t make it difficult. 

Five 

START LOOKING ALL AROUND YOU FOR WHAT’S 

RIGHT, STOP LOOKING ALL AROUND YOU FOR 

WHAT’S WRONG 

This one is a little like the one above, but it is also different. STOP 

LOOKING FOR THE WHAT’S WRONG. We all know (or 

again maybe have been) the person who is constantly looking all 

around us for what’s wrong. The more we look for it, the one thing 

I can tell you for sure is, you will find it. It is everywhere! 

If this is you, or you know someone who is constantly looking for 

and finding the things that are wrong in their life and all around 

them, it is up to you to help yourself (or them) to be the change you 

want to see in the world. Sometimes in life we thing we can’t make 

a difference, well the reality is that we can. Each and every one of us, 

no matter who we are, can make a difference. We can be the change. 

It starts and ends with us, it really does. So if you are, or you know 

someone that is constantly looking for and of course therefore 

finding everything around them that is wrong, help them to STOP 

IT. Have you seen the ‘Stop It’ YouTube video? A girl goes into 

the doctor’s clinic and says, ‘Doctor I keep on seeing myself being 

buried alive, it is consuming me and giving me nightmares, etc etc 

etc. I can’t breathe, blah blah. ’ The doctor says, ‘STOP IT.’ She says, 

‘What, it’s sending me crazy, it’s taking over my life.’ Once more, he 

says, ‘STOP IT.’ 

https://www.youtube.com/watch?v=Ow0lr63y4Mw 

How can it possibly be so simple? Well the truth is it is, stop 

focusing on, caring about, and sharing the ‘what’s wrong’ in your life 

and all around you and start focusing on and caring about the ‘what’s 

right’. In the beginning it might be difficult, in the beginning it may 

seem impossible. In the beginning it may seem like you will never be 

able to change. But just like anything, practice makes perfect. 

Write a list of everything that is right in your life. Start with a list of 

100 things. Never ever ever write the list of ‘what’s wrong’, and don’t 

allow people around you to either. When someone starts to point out 

the ‘what’s wrong’, just change the direction of the conversation to 

something around you or around them that’s right. Pretty soon they 

will get the picture that you are a person who looks for ‘what’s right’, 

not ‘what’s wrong’. Keep on practising, practising, practising, ‘what’s 

right’, ‘what’s right’, ‘what’s right’. Write the list, add to the list, look 

at the list. After a while it will become who you are, a person who 

looks for and a person who finds what is right in their life. 

Six 

APPRECIATION 

Obviously this is a direct flow on from number five. If we look for 

what’s right all around us and we constantly find it, then of course the 

next step is to be grateful for the stuff that we love in and around us. 

Being thankful for what is in our lives actually gets us more of it. Every 

single day WITHOUT EXCEPTION I do a grateful brain train. I sit 

overlooking the water and say thank you to the universe (or whatever 

it is for you - god, buddah, doesn’t matter) for all that is great in my 

life, and there is so so much. I never look for the what’s wrong, this is 

a time to look for AND FIND what is wonderful, what I love and the 

reason I am alive and how much I love so many things in my life. 

Yep showing appreciation for WHAT IS gets us more of the things 

in our life to be grateful for. Sounds pretty cliched but the reality is 

that this stuff works. It is so so so true that if you only chose to put 

in place one of these SEVEN things, then this would be the one that 

would make the biggest difference if practised daily. 

Seven 

BE DO HAVE 

‘Be do have’ is about creating habits for success. If we truly want 

success, then obviously the first step is to work out what we see 

as success and what we want for ourselves. So whatever you want 

for yourself, you need to look at someone who is already doing it. 

Someone who already has what you want. You need to look at what 

they are doing. How did they become successful, what steps did they 

take to get there? 

‘BE DO HAVE’ is quite similar to the old 'fake it till you make it’, 

but with a few alternations. 

You must BE that person who already has what it is they want 

ACT LIKE YOU ARE THAT PERSON 

Not when you are, but right now. 

BEHAVE like they would behave. 

So for example if you wanted to be an elite athlete 

HOW WOULD THEY BEHAVE? 

What would they do/ what would they eat/ what about their 

training/ how would they train/ how often, etc. 

DO THOSE ACTIONS OF THAT PERSON (as though you 

already are them) 

Make a list of the actions they would need to do. 

You have to BEHAVE as though you are them. 

It is this step, including the actions, that makes this a little different 

to fake it till you make it, because it is the act of doing these actions 

that will get you the outcome you seek. 

You must believe that you are them right now. 

For example, I am running a marathon in August this year. 

So I need to BE A MARATHON RUNNER RIGHT NOW. 

Believe I am one, tell people I am one, eat like one, training like one. 

BE IT NOW. 

Then you will have what it is that you seek. 

But you don’t have to wait till you have it to be it. BE IT RIGHT 

NOW. By being a marathon runner right now, doing the actions they 

would do, the training they would do, eating the way they would eat 

and absolutely being it now, is the way that I will become it. 


So in summary, here are the 

‘Seven sure fire ways to assure your success 

and happiness in both Business and Life’ 

1. If you think you can or you think you can’t – YOU ARE RIGHT, believe you can! 

2. It’s never about the situation, it’s always about our reaction to the situation. 

Choose how you see it! 

3. Know that everyone is doing their absolute best, give up being right! 

4. What you focus on grows, give up focusing on what you don’t want, focus on what you want! 

5. Don’t look for what’s wrong around you, look for what’s right. You will find more of what you 

look for! 

6. Be thankful for what you have. This is the only way you will get more of what you want! 

7. ‘BE DO HAVE’- Do the actions of the person you want to be. Put those actions in 

place daily, then you will have the thing you want now. f 

Join Vickie Magic at her 'Mindsight Magic' weekend retreat at the end of July. 

Contact Jasmine at admin@bmmag.com.au or ph: 54444 456 for more information. 

A fight is going on inside me, a 

terrible fight between two wolves. 

One wolf is evil – he is fear, 

anger, envy, sorrow, regret, 

greed, arrogance, self-pity, guilt, 

resentment, lies, false pride, 

competition, superiority and ego. 

The other is good – he is joy, peace, 

love, hope, sharing, serenity, 

humility, kindness, benevolence, 

friendship, empathy, generosity, 

truth, compassion and faith. 

The same fight is going on inside 

of you an inside every other person. 

Which wolf will win? 

THE ONE THAT YOU FEED. 

BUSINESS MATTERS 67

LOCALS IN BUSINESS and life 

NAME: 

Jos and Jacqueline Eegdeman 

COMPANY: Copecats Printers 

Copecats Printers is a family owned and operated 

business, established on the Sunshine Coast in 1977. 

Change shouldn’t befeared, but it 

should bemanaged. 

Don’t put up with bad customer service or products. 

If this is you, check us out. Explore our website: 

www.sunshinecoastprinters.com.au or call us today! 

Corporate rates available. 

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NAME: Loretta Morgan 

COMPANY: Loretta Morgan 

Live life onyour own terms and make it 

count because youonly have one life. 

Training, Coaching and Consulting, sharing proven strategies 

that are easy, simple and effective that will help you fast track 

your results. 

www.lorettamorgan.com 

NAME: Alvia Turney 

COMPANY: Act4Tomorrow, 

Separation Specialists 

My passion some may say obsession is to provide ‘A Better 

Way To Separate’ throughout Australia. We manage 

the entire process saving individuals/couples and their 

families the destructive impact which time spent in legal 

battles and the high costs associated has on them. 

Don’t put off until tomorrow, remove theemotion, 

think and take actionalways with good intention. 

info@bikeon.com.au 

NAME: Darren & Kellie West 

COMPANY: Escape Room Oz 

If youhave a dream, stick 

with it, and let no-one stand 

in your way. 

Escape Room Oz grew from and idea to the first 

puzzle room on the Sunshine Coast. 

escaperoomoz@bigpond.com 

NAME: Claudia Lordao 

COMPANY: The Handmade Corner 

The Handmade Corner is an online shop for those 

who love one-of-a-kind handmade products. 

Practising fair trade principles, they source directly 

from independent artisans and community-based 

organisations. 

From fashion accessories to gorgeous sculptures, there 

you will find a carefully curated selection of limited 

edition objects, all handmade with much love and 

care. 

Exclusive to Matters Magazine: 

Enjoy 15% off store-wide by 

entering the promo code 

‘MATTERS’ 

at the checkout. 

www.thehandmadecorner.com.au 

e 


NAME: Duncan Cox 

& Chris McCabe 

COMPANY: DCM 

Building Design & 

Drafting 

DCM Provide services for 

all project types big and 

small with a focus on 

quality design to suit the 

projects needs and budget. 

Success in business and life to us 

means spending time with those that 

matter most to us while enjoying all 

theSunshine Coast has to offer. 

www.dcmbuildingdesign.com.au 

NAME: 

Peter Watman 

COMPANY: AAA Finance and Insurance 

Deliver superior AAA customer 

service - Do what yousay you 

can do! 

Owner operator Peter Watman is highly 

experienced in all facets of asset finance. AAA 

specialises in low doc business loans for cars 

and equipment and consumer loans for new 

and used vehicles, boats, jet skis, caravans and 

camper trailers. 

www.aaafinance.com.au 


NAME: Michael Hole and Rachel Dunn 

COMPANY: Girl Director 

NAME: Nola Sexton 

COMPANY: Strategic Outsource Solutions 

Nola is passionate about delivering Human Resources 

solutions for small to medium sized businesses, 

providing HR support that would normally only come 

with having a qualified HR professional on staff. 

Business owners can choose from a number of professional, 

cost effective HR solutions that meet legislative 

requirements, tailored to your specific business needs. 

DREAMS + WORK = SUCCESS 

nola.sexton@sosolutions.com.au 

You are born to make a difference and help others. 

Whether you want to learn to make videos, want your 

videos edited or produced. We specialize in helping 

women around the world be more confident on camera 

and create content they are proud of, taking the stress 

away from video making. 

The number one trick for making better 

videos is being confident oncamera. 

www.girldirector.tv 

NAME: 

Cheryl Ryan 

COMPANY: 123Travel 

Cheryl has been working and travelling the world for over 

25 years. Her travel business is a combination of leisure 

and conferencing with a special passion for supporting local 

communities she visits. Cheryl says, “We have just launched Bush 

Tucker Tours on the Sunshine Coast and this is exciting because 

we are doing something local for our community.” Cheryl has 

travelled to around 40 countries and in the last two years she has 

been instrumental in achieving the following projects worldwide. 


e 

BUSINESS MATTERS 69


NAME: Brad Argent 

NAME: Ben Haycroft 

COMPANY: Workplace Central 

I am a simple guy with simple needs. We run an 

employment management business from the best 

place on Earth – the Sunny Coast. Keep it simple 

– success means enjoying life, challenging yourself, 

empathizing to gain understanding, and enjoy the 

little things – whether that is enjoying a morning 

coffee with a light breakfast, sitting behind the 

break waiting for the next wave, or seeing the 

ideas you have coming to fruition. 

COMPANY: Sunshine Uniforms 

Need uniforms? Give us a call. Small business or large 

corporate, we have you covered. We are proud suppliers of 

leading garment brands. Offering garment styles in polo 

shirts, corporate wear, active wear and hi-vis workwear. We 

offer indentations services of embroidery, dye sublimation, 

heat transfers, screen printing and direct to garment. Let 

us take care of your next uniform order. 

sales@sunshineuniforms.com.au 

NAME: 

Derek and Samantha Street 

COMPANY: Swimart Maroochydore 

Success for us is sharing our 

knowledge and experience by 

providing open and honest advice, 

encouraging youto return time and 

again, as our friends. 

Swimart Maroochydore is a dynamic, 

professional, family owned and run business, 

committed to helping you, as a pool owner, keep 

your pool safe and sparkling clean. Have a 

problem? We are solution providers. 

Ph: 07 5443 8588 

Ph: 0411 116 676 

Our Business propositionis to provide thehighest level 

of specialised personal service to all of our clients. 

team@simplesupersolutions.com.au 

COMPANY: Simple Super 

Solutions 

Simple Super Solutions is 

a specialist Self-Managed 

Fund Administrator. We 

offer a complete Accounting, 

Reporting and Taxation 

Service to our many clients. 

NAME: Sallyann Dando 

COMPANY: Beyond the 

Cloud 

Beyond The Cloud is a Sunshine 

Coast based bookkeeping services 

business. Our goal is to 

understand your business so that 

our process fits seamlessly into 

yours. We ensure your 

bookkeeping is compliant and 

accurate and provide you with useful financial 

management information about your business 

throughout the year. We can work at your 

office or ours and can tailor a solution to meet 

your needs. 

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P: (07) 5475 4568 E: info@f4bs.com W: www.f4bs.com 

14 Tinder Ave, Maroochydore QLD 4558 


MAGIC MOMENTS 

Doggie Comp 

Wow, it feels like it been years since our last issue. 

Making the change to quarterly has been a massive 

change for us, and we are loving it. 

This issue we are running a little competition for our 

readers. This will be dedicated to my old mate Oscar, 

our Golden retriever who passed away at the age of 

14 a few months ago. Your pets are like your children, 

the only difference is that as they get older, your dogs 

are still happy to see you when you get home, HA! 

I want you to take the best photo of your dog in 

their winter woollies and send them in to us 

admin@bmmag.com.au or post it on our Facebook page 

@Business Matters Magazine Sunshine Coast. e 

One lucky winner will 

win a one hour photo 

shoot with their best 

mate and will also be 

published in 

our spring 

issue. Get 

snapping! 

Keep your 

pets and 

home safe 

while you’re 

away 

from just 

$ 

18 

per day 

The last thing you want to worry about when 

you are away are your pets. At For Pets’ Sake 

we feed, walk and look after your pets in the 

comfort of your own home. We can even 

water your plants, bring in the mail and bins. 

For Pets’ Sake! 

Pet Minding 

Phone 0409 049 075 

Complimentary meet and 

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Our animal carers are all 

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BUSINESS MATTERS 71

What are you BEST AT? 

By Paul Barrs 

I 

’ve been at this ‘small business’ thing for quite a while now. In 

fact, it’s been nearly twenty years. As I look back, I can see that 

the first few were really just practice, the next three or four were 

me starting to figure it out, and then these past half dozen or so 

have been nothing more than superb! 

When I say ‘figuring it out’ though, what do I mean? 

Specifically, I’m referring to managing my time. And before you 

flick the page, no, I’m not going to give you one of those yawn-and-fallasleep 

time management articles. Today, I’m going to talk about just 

one thing…. 

DO WHAT YOU’RE GOOD AT, AND 

GET SOMEONE ELSE TO DO THE 

OTHER STUFF. 

There it is - Small Business Time Management 101! Did you realise that 

most people aren’t really all that good at most things (well duh Paul, of 

course). No, I’m actually being serious. Chances are you’re really good at 

one or two things that need to be done each day, but no more. You may 

even be fortunate and be considered ‘great’ at one thing or another, well 

beyond the average. 

Let me give you some example – Over the years I’ve had some pretty 

good graphics on my website, but I couldn’t create graphics quickly if my 

life depended on it. A little while back I sold a DVD coaching program, 

but I would have never actually tried to author the DVD myself (I did 

the content while filming, but not the production). At different times I’ve 

had some great marketing funnels running through my site, but 

I didn’t set them up, I explained what I needed to a techie and they 

did the work. 

There are dozens of different things in my business that need doing, most 

of which I ‘could do’ if I wanted to… but instead, I get help. 

Here’s an example: I’ve been writing since I was eight years old, I 

have a Bachelor of Creative Arts Degree in writing and have been a 

published author since I was 21… I KNOW I can write. I’ve also 

been up on stage since I was 14 years old; I’ve spoken in front of crowds 

as much as ten thousand at a time in three different countries… 

I KNOW I can speak (which is why I do so much audio / video work). 

BUT HERE’S THE KICKER. 

Just because ‘I KNOW’ that I can ‘do’ these things… does that mean 

I’m any good at them? 

Not necessarily. Just because I might ‘like’ doing something (like writing 

or speaking – because I’ve been doing them since I was a kid), DOESN’T 

mean that I’m automatically GOOD at them. 

UNDERSTAND? 

It’s vitally important that we find out what we’re good at, and that we 

can also enjoy each day as it comes. You need to ask yourself, ‘What 

am I “really” good at?’ and then focus on that! 

You then need to look carefully at your business with a critical eye 

and decide ‘what should you do and what you SHOULDN’T do’. 

For over 40 years Griffiths Parry Lawyers have been watching over the Sunshine Coast 

Business Law | Property Law | Family Law | Personal Injury | Elder Law 

gplaw.com.au 

P (07) 5390 1400 E info@gplaw.com.au 

Tim McClymont 

Snr Associate 

Personal Injury & 

Commercial Litigation 

Joanna Sheridan 

Associate 

Family Law 


That’s the key. 

You see, the thing is; yes, I am good at writing. I am good at 

speaking…. but those are not the things I am BEST at. 

[Sidebar: In order to truly determine what you’re best at, I suggest 

you get outside help and advice. While we might ‘think’ we’re good at 

something… the right person who is ‘outside’ of us (our business, circle 

of friends, family, etc.) can tell us the truth, no matter what the truth 

is. And just because you ‘think’ you’re good at it, doesn’t mean you are.] 

And so having done that, I have learned the truth… the thing that 

I am BEST at is training. Call it what you want… teaching, training, 

encouraging, building, motivating… whatever it is where you help one 

person move from one place in their lives to another, for growth and 

development and enhancement, THIS is what I’m best at. 

And so that’s what I focus on in my business. 

I get other people to help out with the ‘other stuff ’. 

It’s vitally important that you take stock of the ‘what’ and ‘who’ you 

are. That way you can focus your time and make sure that it counts. 

Take this single principle, not just in business, but in life, and you’ll 

come to gain a whole new success in things. f 

Paul Barrs has been helping local businesses online 

since 2002. He has spoken locally, nationally and at 

international seminars as an authority on internet 

business strategy. Looking for better results online? 

Contact Paul by visiting www.PaulBarrs.com/bm 

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BUSINESS MATTERS 73

SMSF firmly on the 

political agenda 

SUPER 

MATTERS 

JOEL AND NICK 

Simple Super 

Solutions 

Superannuation has become a key focus in Australia, more 

specifically the growth of the Self Managed Super Fund 

(SMSF) sector. At December 2015, there were more 

than 1,000,000 members of $550,000-plus funds, with 

$855,000,000 in assets. 

These funds are well regulated, and operate within 

Government guidelines on operation, compliance and 

taxation. An SMSF is best described as a form of Trust, 

operated and managed by the members of the fund. The 

funds provide autonomy of control and decision-making 

for the Trustees, the self-funded retiree. 

In the Budget of May 3, the Treasurer flagged a number of 

proposed changes to the SMSF sector. However, they will 

require the passage of Parliament to become law, and affect 

the future operations of the funds. 

To quote the Treasurer, “The Government has announced 

that it will legislate the objective of superannuation as‘to 

provide income in retirement to substitute or supplement 

the Age Pension." 

PROPOSED MAJOR CHANGES 

TO THE EXISTING LEGISLATION 

From July 1, 2017: 

• The Concessional Contributions Cap will reduce to 

$25,000 per year - down from the current $30,000 per 

year. 

• All individuals up to age 75 will be able to claim a tax 

deduction for personal super contributions. These 

amounts will be included in the Cap, and will be subject 

to a tax levied upon the contributions. Also, older 

Australians aged 65 to 74 will no longer need to meet a 

'work test' to be able to contribute to their Super. 

• Individuals with $500,000 or less in their Super will be 

able to accrue (or accumulate) unused Concessional 

Cap contributions for a period of five years. This 

will make it easier for those with variable annual 

contributions. 

• Those earning over $250,000 per annum will pay an 

extra 15 per cent of tax on concessional contributions 

(down from $300,000). 

• The tax exempt status of income from assets supporting 

transition to retirement pensions will be removed. 

• There will be a $1.6m cap on the amount that 

individuals can transfer to a tax-free retirement 

account. m 

These changes may or may not 

occur, depending upon the result 

of the election, but the one certain 

thing is that Superannuation 

is now firmly on the agenda, for 

all sides of politics. 

ABOUT THE AUTHORS 

Our progressive team of SMSF specialists, Joel Wegener, Team Leader, and Nick Hunt, Accountant, have between them 

over 15 years of experience in the SMSF Industry. 

TAKE CONTROL OF YOUR FUTURE! 

Do you have SMSF? Do you want to establish one? 

We are experienced SMSF professionals offering SMSF Establishment, 

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The Simple Super Solutions Group is an Australian owned independent 

partner in self-managed super. 

Our Business Values are : 

• True Independence 

• Collaborative Involvement with your professional advisors 

• Cost Savings with uncompromised service levels 

• Flexiibility to suit your needs. 

Nicklin Way, Buddina Lang Parade, Milton 

Phone : 07 5444 4880 Phone : 07 3371 0411 

team@simplesupersolutions.com.au 

www.simplesupersolutions.comau 


Importing To Australia 

FREIGHT 

MATTERS 

Importing into Australia can be either a smooth and wellplanned 

ENSURING YOUR IMPORT IS FIT 

Importing 

process, 

into Australia 

or it can 

can 

be a 

be 

nightmare 

either a smooth 

with serious 

and 

legal 

Ensuring your import is fit for shipment. Once all 

FOR SHIPMENT. 

ramifications. 

well-planned process, 

This article 

or it 

aims 

can 

to 

be 

discuss 

a nightmare 

some 

with 

of the basics 

statutory documents are settled, preparing your import 

Once all statutory documents are settled, preparing your 

around 

serious legal 

importing 

ramifications. 

into Australia. 

This article aims to discuss is the next step. In regards to importing machinery, for 

import is the next step. In regards to importing machinery, 

some of the basics around importing into Australia. example, machinery that works the land, the preparation 

The guidelines that shape what can and cannot be imported 

for example, machinery that works the land, the preparation 

of this machinery dictates whether or not it will be 

into 

The guidelines 

Australia are 

that 

among 

shape 

the 

what 

strictest 

can and 

in 

cannot 

the world. 

be 

It should 

of this machinery dictates whether or not it will be accepted 

accepted into Australia. It must first undergo industrygrade 

cleaning. Food and live imports are prepared for 

come 

imported 

as no 

into 

surprise 

Australia 

that 

are 

there 

among 

are significant 

the strictest 

setbacks 

in the 

to 

into Australia. It must first undergo industry-grade 

face 

world. 

if importers 

It should come 

fail to 

as 

conduct 

no surprise 

a considered 

that there 

and 

are 

lawful 

cleaning. Food and live imports are prepared for import 

import under extremely strict quarantine conditions. 

import 

significant 

into 

setbacks 

Australia. 

to face if importers fail to conduct a under extremely strict quarantine conditions. 

considered and lawful import into Australia. 

To ensure your import will be passed for freighting, you 

THE ROLE OF YOUR FREIGHTING 

To ensure your import will be passed for freighting, you 

may clean your machinery according to requirements 

COMPANY. 

The Role of your Freighting Company. Your freighter is may clean your machinery according to requirements 

or elect to have your freighting organisation arrange an 

there to orchestrate the treatment and preparation, or elect to have your freighting organisation arrange an 

industry grade clean down for you. 

Your re-routing freighter and is delivery there to of orchestrate your cargo. the They treatment may arrange and industry grade clean down for you. 

preparation, insurance and re-routing packaging and of delivery your import of your as well. cargo. Great They This ensures your machinery shipment is acceptable for 

may freighting arrange companies insurance always and packaging do their best of your to alleviate import as 

This ensures your machinery shipment is acceptable for 

hygiene import conditions in Australia. Machinery is 

well. unnecessary Great freighting stress and companies hassle while always streamlining do their the best to 

hygiene import conditions in Australia. Machinery is often 

often wrapped in bulk plastic protective sheeting that 

alleviate shipment unnecessary process to your stress specifications. and hassle while streamlining 

wrapped in bulk plastic protective sheeting that buffers it 

buffers it against transferring of organic material in 

the shipment process to your specifications. 

against transferring of organic material in transit. 

transit. 

Business for importing to Australia must be conducted 

Business under the for Australian importing Terms to Australia and Trading must Conditions be conducted PROTECTING AUSTRALIAN 

as PROTECTING AUSTRALIAN 

under identified the by Australian your freighter. Terms These and Trading guidelines Conditions are framed as BIOSECURITY. 

BIOSECURITY 

identified by the regulations by your freighter. of the Australian These guidelines governmental are framed by The reasons for tight laws on importing to Australia are 

the departments regulations that of specialise the Australian in your governmental cargo classification, departments The largely reasons due for to tight our fragile laws on ecosystem. importing A to biological Australia threat are can 

that for example, specialise the in Departments your cargo classification, of Industry, for Agriculture, example, largely be disastrous due to a fragile for health ecosystem. and environment A biological in threat Australia, can and 

the Department Departments of Forestry of Industry, and Fisheries Agriculture, (DAFF). Department of be an disastrous excellent for track health record and in environment preserving a in fragile Australia, ecosystem 

Forestry and Fisheries (DAFF). 

and motivates an excellent these track strict record laws. in preserving a fragile 

ecosystem motivates these strict laws. 

What can and can’t be imported? Australia’s biosecurity is addressed by DAFF, the 

What can and can’t be imported? 

Australia’s Department biosecurity of Forestry is addressed and Fisheries. by DAFF, DAFF the manage risks 

It is critical to be informed 

Department associated of with Forestry the harm and which Fisheries. introducing DAFF manage 

unsolicited 

It is critical to be informed about duty, 

the risks associated with the harm which introducing an 

about duty, import permits, 

import could result in. 

import permits, customs, quarantine 

unsolicited import could result in. 

The nature of importing into Australia requires careful 

customs, quarantine permits and The consideration nature of importing and organization, into Australia in order requires to ensure careful a 

permits and treatments that must be 

treatments that must be finalised 

consideration problem free and shipment. organization, Making order certain to your ensure freighting a 

finalised before importing to Australia. problem logistics free team shipment. is more Making than capable certain of your the task freighting at hand may 

logistics be the team highest is more priority than in capable your shipping of the task project. at hand 

before importing to Australia. 

EMILY 

JACKMAN 

KENTER LOGISTICS 


Founders Emily Jackman (author) and Matt Bathiewho together have 45 years’ experience in transportation and 

logistics, formed Kenter Logistics in 2010. ‘Kenter’ refers to the kenter joining shackle used to join two stud-link 

chain elements together. Their aim is to be that link, that’s one of onf the the reasons they set set up up offices in in the the US US and 

NZ. Kenter Logistics links all your international freight shipping and heavy machinery logistics elements together 

in one unbreakable. chain. 

ARE YOU LOOKING TO IMPORT OR EXPORT? 

Did you know there is an expert right here on the Sunshine Coast? 

With over 45 years in the business Kenter Logistics 

are your trusted link in freight. 

Call our team of freight experts to answer 

your questions when it comes to: 

• International Freight • FCL Container • Sea Freight • Yachts and 

Boats • Machinery Auctions Australia • Vehicle Imports • Construction 

and Mining Equipment • Customs and Quarantine Mangement 

Phone: 07 3733 5353 1600 7760 HEAD OFFICE : : Caloundra –– Offices in in NZ and USA 

www.kenterlogistics.com.au 


Facing HELPS OTHERS 

conquer Fears their fears 

TEGAN'S JOURNEY 

Finding the 

courage to reveal 

the real you 

THe following article includes 

themes of sexual abuse. 


TEGAN MATHEWS

Tegan Mathews' book, Facing Fears, has been described as 

confronting, thought provoking and powerful. It's a book that she says 

had to be written, both for her own personal journey, and for the many 

others who live their lives stifled by fear. 

Tegan's journey has taken her from the most horrific childhood you 

could imagine, to an adult life she describes as blessed, and now she is 

sharing her story with us all. 

As Tegan has explained, fear is natural, it's there to protect us and 

to stop us from doing silly or dangerous things. But when that fear 

becomes the controlling factor in our lives, it's time to take action. 

‘Fear can often be very subtle and you may not be aware of it, but it 

can affect your life, your relationships, your business, and your body 

image. Understanding the ways it shows up brings awareness and 

that's the first step,’ she said. 

Tegan grew up on a large farm in NSW, developing a great love of 

animals and an admirable work ethic. But what sounds so idyllic was 

actually a nightmare she silently lived with for years. 

There's no doubt that Tegan was a child borne of love and passion but, 

sadly, her parents weren't married. 

‘Way back in the 70s that wasn't a good thing, especially in a catholic 

family, so my mother, thinking she was doing the best thing for me, 

gave me up for adoption,’ Tegan said. 

‘But I was adopted into a family that was not really fit to be parents. 

Both parents were abusive, emotionally, physically and verbally, and 

the father was abusive sexually as well. I endured that from the age of 

five or six through to my teenage years and was told it was what all 

fathers negative did and I wasn't ‘What to talk about Ifs’. it.’ 

But one evening, she saw a TV documentary about child abuse that 

made it very clear that the perpetrators were criminals and should be 

put in jail. It also made it clear that the child is never to blame. 

negative ‘What Ifs’. 

‘I was in complete shock as I realised that all those feelings that this 

wasn't right were validated. But, on the flipside of that, I also realised 

my parents practical were lying exercises to me and harming to me. enable It was a lot you to take to: in 

as a kid but it changed things. I wasn't as easy to control, and I would 

fight back a lot more, which made it more dangerous for me so, from 

then on, it progressively got more violent.’ 

Finally, Tegan walked away, making herself a ward of the state. 

‘It was difficult to share 

this. In society there's a 

lot of judgement and fear 

of judgement is hard to 

overcome. What overcame 

it for me was thinking that if 

I could help just one person, 

it was worth it,’ she said. 

‘There is so much secrecy 

about this, society doesn't 

talk about this, and that makes 

it easier for the perpetrator. 

Because no-one talks about 

it, there's this shame and 

guilt that victims feel, and 

that was the other thing 

I wanted to put out there.’ 

Do you look like superwoman on the outside but inside you feel out of control? 

Are you tired, overwhelmed, stressed out, or simply unhappy with the life you have? 

Do you put yourself last, don’t say how you feel, or hide the real you behind a mask? 

Do you look like superwoman on the outside but inside you feel out of control? 

Are These you are tired, all overwhelmed, symptoms that stressed fear is out, in control. or simply Fear unhappy can hinder with the your life dreams, you have? limit your 

Do potential you put and yourself influence last, don’t your say decisions, how you all 

She feel, under 

said being or hide the façade 

abused shapes the real of 

‘a certain you keeping 

part behind you 

of your life and a mask? ‘safe’. 

decisions, but it doesn't make you who you are. I was told I would 

These In Facing are all Fears, symptoms discover that how fear to is recognise, in control. end up as Fear understand a prostitute, can a druggo hinder and or dead, your master and I dreams, lived that on the streets voice limit your of fear 

for a while so it was highly likely, but I didn't’. 

potential that tells and you, influence "you can't" your decisions, or "you shouldn’t" all under the and façade fills your of keeping head with you self ‘safe’. doubt and 

‘You don't have to end up as 

society thinks you will end up. 

You can become anything 

you want.' 

In Facing Fears, discover how to recognise, understand and master that voice of fear 

that Each tells chapter you, "you includes can't" the or heartbreaking "you shouldn’t" true and story fills of your Tegan head Mathew’s with self overcoming doubt and her 

own fears, after enduring a childhood of abuse, loneliness, rape, suicide and more. This 

remarkable woman shares lessons of triumph, courage and resilience and provides 

Each chapter includes the heartbreaking true ‘If you're story letting of stuff Tegan hold you back Mathew’s it's in your head, overcoming 99% of her 

it is what you tell yourself. But you can turn it around, bit by bit. 

own fears, after enduring a childhood of abuse, loneliness, rape, suicide and more. This 

There are people around you who want to help you, so trust your 

remarkable woman shares lessons of triumph, gut. Trust is courage a big thing.’ and resilience and provides 

practical exercises • Believe to that enable you are you enough to: ‘And know that you're worth it. Just start telling yourself that, 

even if you don't believe it in the beginning. You will start believing 

• Have the courage to put you and first the confidence that comes from that, and the steps you 

will take, are phenomenal.’ 

•• Believe Love and that accept you are your enough unique gifts 

Tegan's journey has helped her develop a raft of tools to help 

•• Have Be brave the courage enough to to put take you the first others next - not step just the book, but a website and courses on facing 

fear in life, in love and in business. There's also a new podcast, 

•• Love Speak and up accept confidently your unique for what gifts Fearless you Females. want 

•• Be Stop brave hiding enough the real to take you the behind next So what's the stepnext mask for Tegan? 

• Speak up confidently for what you 

‘We're 

want 

about to set off around the world, indefinitely travelling. 

It's been a lifelong dream of mine, to share my story with people 

• Stop hiding the real you behind all the over mask the world in different languages, different countries.’ 

Find out more at www.facingfears.com.au 

Tegan Mathews walked away from the only family she 

had ever known after enduring years of physical, 

Tegan emotional Mathews and walked sexual away abuse. from Tegan the only has family learnt she to 

had overcome ever known adversity after and enduring thrive despite years of her physical, traumatic 

emotional start to life. and Now sexual a successful abuse. Tegan businesswoman, has learnt with to a 

overcome loving partner adversity and and inspiring thrive despite lifestyle, her she traumatic travels the 

start world to life. sharing Now her a story, successful in the businesswoman, hope of inspiring with others a to 

loving no longer partner hide and in an the inspiring shadows lifestyle, of their she fears. travels the 

world sharing her story, in the hope of inspiring others to 

no longer hide in the shadows of their fears. 

“This is a book that can change your life in so many 

ways. An offer made by many books, but rarely 


“This delivered. is a book It that will be can confronting, change your sad, life wonderful in so many and 

e

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An outdated website could 

ruin your business 

WEBSITE 

MATTERS 

You’re likely to have spent a significant amount of time and 

money getting your website ‘just right’, so it’s understandable 

if you’re resistant to regular makeovers. But be warned – a 

dated website could be damaging your business. 

KEEP AHEAD OF THE CURVE 

The online world changes quickly, and what was once a 

cutting-edge website can quickly become old news. It’s up 

to you as a business to make sure you’re able to keep up with 

evolving trends, unless you’re prepared to see your customers 

go elsewhere. 

When it comes to shopping online, appearance is vital. 

Customers want a site that appears trustworthy, secure and 

completely up-to-date. If you are using poor quality images 

and ugly fonts, they’ll quickly decide that you don’t have what 

it takes to provide the level of service they expect. 

If your website is old-fashioned, customers might even find 

themselves wondering if you are still in business. Why risk 

putting off potential clients? 

POTENTIAL PITFALLS TO 

LOOK OUT FOR 

If it has been a long time since you last updated your website, 

there’s a chance your pages aren’t even displaying properly on 

modern web browsers. Take the time to carry out an audit 

and you may be unpleasantly surprised by the results. 

In addition, an old website might be loading too slowly, 

leaving your customers frustrated and quick to look elsewhere. 

MAKE YOURSELF A MODERN 

WONDER 

Another big question you should be asking yourself is 

whether your website is easily viewable on smart phones and 

tablets. 

Making sure your website is up-to-date and attractive is 

essential for maintaining your brand. You want to look 

modern, fresh and able to keep up with your competitors. m 

MEL MYERS 

JETPACK WEB 

DESIGN 


Mel has been running successful online businesses for 18 years and has written numerous websites and 

online applications including manufacturing facilities, accounting systems, shopping carts, and even 

a search engine. Mel is the owner of Jetpack which specialises in creating amazing websites. 

BUSINESS MATTERS 79

Conferences with class 

FUNCTIONS 

MATTERS 

No matter which industry you are in, whether it is 

health, education, produce or travel; conferences and 

meetings are a necessary part of running a successful 

organisation. Updating your stakeholders with news, 

and educating them on industry information need 

not be a tedious affair if done sensibly. 

A good conference has charisma, charm, 

conversation and entertainment – not unlike a 

nice bottle of red. First of all, there ought to be a 

comfortable atmosphere to influence an audience 

to learn, express ideas and collaborate with the 

attendees who share the same passion. As the guests 

will generally be sitting sat for for a a long period of of time, choose 

a venue that will accommodate the comfort of your 

guests - air conditioning, bottom-friendly seating, 

appropriate lighting, presentation tools and free 

WIFI... easy if you have the right venue. 

Once the venue has been chosen, to ensure your 

audience enjoys and feels enlightened during the 

event, your speakers and presentations must be 

engaging, interesting, not too long (remembering 

audiences have a short attention span) and should 

have minimal bullet points – after a while audiences 

become ‘dotted’ out. Also...seeing as 65% of people 

are visual learners – using images and videos to 

express ideas will ensure there is no one snoring in 

the back row during your presentation. 

Guests to your conference 

will usually expect you 

to offer them some kind 

of food and drink. For 

a full day conference 

- breakfast, lunch and 

snacks as well as tea 

and coffee are the norm. 

Venues can usually 

offer different options – 

platters, buffets or 

plated meals. 

If you can get these details 

down, your conference or 

meeting is sure to be an 

enjoyable and successful 

activity that your staff 

or stakeholders will 

look forward to 

participating in. m 

EVA ROBINSON 

SUNSHINE COAST 

FUNCTION CENTRE 


After completing a degree in PR & Event Management at the University of the Sunshine Coast in 2011, Éva has 

worked for a range of clients in various industries, including trade, entertainment, not-for-profit, publishing and 

tourism. Recently taking on a role as one of the Functions Co-ordinators at the Sunshine Coast Function Centre, 

her broad experiences offer the venue a great deal of knowledge in effective event management. She is taking great 

pleasure in getting to know clients on a personal level and ensuring their events exceed their expectations. 

80 ISSUE 80 

BUSINESS MATTERS 39

Recruitment is just like dating! 

HR 

MATTERS 

By now you've probably guessed that I am a huge 

advocate of people power! To me, people + passion = 

profit, and the core element to success in any business 

is the people in it. 

People generate the ideas, they implement strategies, 

they form the relationships and networks that result 

in new business for you. People do business with 

people they like and trust – not machines and 

computer-generated programmes. 

I feel it’s important to point this out because , 

understandably, many businesses are leaning more 

on technology to contain the cost of doing business. 

However, a balance needs to be considered in 

evolving your business because the recruitment 

of the right people in your team is ultimately what 

defines how successful your 'marriage of people' 

in your business will be. 

Finding the right people for your business is a bit 

like dating and then, ultimately, marriage. Ideally, 

unless you’re on a reality TV show, you would date a 

few times or enjoy a nice courtship before you finally 

decide on 'the one' to spend the rest of your life with. 

Recruiting for your business is pretty much the same 

as taking those steps of courtship or dating. If you’re 

pressed for time or lack the experience in identifying 

the best traits needed in an employee to help make 

your business a success, this turns out be quite an 

expensive exercise and could end up in divorce 

before your first anniversary! 

Thankfully, you can 'court' your new team member, 

if you choose, by using temporary staff. Temps are a 

great option to 'try before you commit' and will often 

be an excellent way of managing your business 

through the various peaks in your business, that 

may or may not be sustainable long-term. 

With temp placements there is no 

obligation on the employer to guarantee 

long-term commitment. You get to see if 

the person fits with your team and your 

business skill needs. 

You can go through as many candidates as you like until 

you find 'the one'. If the recruiter you use is effective at 

understanding you and your business, this should take 

no more than two 'dates'. 

Once you find that working relationship you want, and 

you really think they are 'the one', then you move to 

'marriage brokering discussions' and the agency transfers 

the employee across to your business permanently for 

an agreed fee. 

And like any long and stable marriage, your employee 

will share in your vision for your business, have the 

ability to bring something new each day, add value 

to work place relations, be trustworthy and be able to 

deliver on their capabilities, because all of this would 

have been verified before you even meet them. m 

WHEN CAN I TRY TEMPS OUT 

BEFORE I COMMIT? 

• Parental leave coverage 

• Compassionate leave coverage 

• Sick leave and annual leave coverage 

• Seasonal fluctuations 

• New projects 

• Extensions to projects 

• Clearing backlogs of work 

• Skill shortages 

• Specialist skills 

• Marketing campaigns 

MICHALLE 

FAULKNER 

EASTCOAST HR 


Michalle Faulkner knows people. In fact she bases her business on it! As a business owner herself, she can 

relate to the struggles and demands on your time when it comes to managing staff. A highly sought-after HR 

consultant and expert in human resources, Michalle believes; : “invest in your people, increase your profit”. 

NEED A TEMP? 

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BUSINESS MATTERS 71

What brings 

BUSINESS SUCCESS? 

NUMBER BUSINESS 

with Ted Fitzgerald 

Sunshine Coast Number's Expert 

INSPIRATION? PERSPIRATION? ATTITUDE? 

AND DON’T FORGET...TIMING! 

An old, and to me, accurate truism says, ‘Success 

is 80 per cent attitude, 20 per cent aptitude’. But 

with a positive attitude must go good planning, 

careful preparation, good resources and staff, the 

right location, being willing to learn from failures 

and, importantly, being ready for that unexpected 

opportunity. 

But most of all - an awareness of timing. I come 

from a farming family and the importance of 

timing is illustrated by a conversation with my 

brother years ago. 

Having a beer one afternoon after work, I asked, 

“Max, what is most important in running a 

successful grazing property?” His answer was 

succinct, "Plenty of rain - when you need it!” 

It’s the same with sport, music, dancing and the 

share market. You make all the right moves, but 

get the timing wrong, it won’t work. 

So how does timing affect local business success? 

Your business is just one small cog in a larger 

national and regional economy. If the national 

economy is in poor health, you’ll suffer locally. So 

local businesses can usefully keep an eye on key 

indicators of the health of the overall economy. 

Important ones are inflation, economic growth 

(GDP), employment and confidence levels. 

To help harvest benefits and avoid the worst risks 

of the business cycles, here are a few ideas: 

Business cycles move through four periods: 

recession, recovery, expansion and, finally, ‘at risk’. 

As the world recovers from the once-in-alifetime 

event called the 2008 GFC (Global 

Financial Crisis), the good news is that Moody’s 

- which provides in-depth analysis of over 

300 economic indicators and long-term world 

trends - has placed Australia, USA, India and 

some European countries in the expansion phase. 

Most European countries are in ‘recovery’. China 

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www.hrmcc.com.au 

P. 5436 1000 E. ask@hrmcc.com.au 

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recruitment | training | business services 

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and Japan are designated as ‘at risk’, confirmed by the impact on 

Australia’s resource sector. 

To point to where we stand in the current business cycle, 

I pulled Australian data for the last five years on GDP, Consumer 

Sentiment, Business Conditions, Inflation and Unemployment. 

The chart says it all. The key indicators are all within a band 

suggesting a stable economic ‘climate’. 

The good news is the strong rise reported by the NAB survey of 

business conditions over the last two years. Business confidence 

tends to be a leading indicator rather than the lagging character 

of consumer sentiment. 

Importantly, NAB sample large and small firms so their data is 

quite representative. The ‘take home message’? The Aussie data 

confirms Moody’s international analysis. Things are looking up. 

Go for it! 

To see a ‘map’ of the global business cycle, look at Moody’s: 

www.economy.com/dismal/tools/global-business-cycle-map c 

Month 

Sep Qtr 10 

Westpac 

4.7 

NAB 

4.7 

GDP 

2.4 

Inflation Unemployment 

2.9 5.1 

Business & Consumer Indicators vs GDP Trend 

Dec Qtr 10 

Mar Qtr 11 

Jun Qtr 11 

Sep Qtr 11 

Dec Qtr 11 

Mar Qtr 12 

1.9 

0.9 

1.5 

-0.9 

-0.1 

1.2 

1.9 

0.9 

1.5 

-0.9 

-0.1 

1.2 

2.7 

2.0 

2.5 

3.1 

3.1 

4.4 

2.8 

3.3 

3.5 

3.4 

3.0 

1.6 

5.1 

5.0 

5.0 

5.1 

5.2 

5.1 

140.0 

120.0 

100.0 

10.0 

8.0 

6.0 

4.0 

Jun Qtr 12 

Sep Qtr 12 

Dec Qtr 12 

Mar Qtr 13 

-2.4 

-2.8 

-6.8 

-6.2 

-2.4 

-2.8 

-6.0 

-6.2 

3.9 

3.2 

2.7 

1.8 

1.2 

2.0 

2.2 

2.5 

5.1 

5.2 

5.3 

5.5 

80.0 

60.0 

2.0 

0.0 

-2.0 

Jun Qtr 13 

Sep Qtr 13 

Dec Qtr 13 

Mar Qtr 14 

Jun Qtr 14 

Sep Qtr 14 

-6.4 

-7.5 

-1.8 

1.6 

0.5 

3.0 

-6.4 

-7.5 

-1.8 

1.6 

0.5 

3.0 

2.1 

2.0 

2.3 

3.0 

2.7 

2.6 

2.4 

2.2 

2.7 

2.9 

3.0 

2.3 

5.6 

5.7 

5.8 

5.9 

6.0 

6.2 

40.0 

20.0 

0.0 

-4.0 

-6.0 

-8.0 

-10.0 

Dec Qtr 14 

6.2 

6.2 

2.2 

1.7 

6.2 

Mar Qtr 15 

3.5 

3.5 

2.2 

1.3 

6.2 

Jun Qtr 15 

7.6 

7.6 

2.0 

1.5 

6.1 

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BUSINESS MATTERS 83

Creativity and business meet 

John 

Greenhalgh 

The company, Greenhalgh Pickard, Solicitors and 

Accountants, are in the third year of sponsoring 

the Buddina Art show. In my view, it is an excellent 

opportunity for both local artists and community to 

share the challenge and wonder of art. Traditionally, 

art was not considered mainstream to employment or 

career. However in the Google Age, now more than 

ever, it is imperative that our children are able to think 

outside of the Google search request. It is through art 

that our children learn imagination, visualisation, spatial 

concepts and abstract thinking, and these things 

will be the foundation blocks for great careers. At 

Greenhalgh Pickard, our vision is clients for life and in 

supporting these types of great initiatives we support 

our vision and the local community at large. 


sponsor of Buddina 

Art Show 

John Greenhalgh is a Solicitor Director of 

Greenhalgh Pickard Solicitors and Accountants 

and has over 20 years of experience in personal 

and business succession and estate planning. 

Enthusiastic about his local community, John is 

actively involved in the Kawana Waters Chamber 

of Commerce (former president), the Buddina 

State School, the Sunshine Coast Rowing club, 

and the Caloundra Chamber of Commerce. 

On the weekends, John can be found cycling or 

rowing and spending time with his family.” 

A festival of Visual Art and so much more… 

Buddina Art Show 

2016 

‘An explosion of creativity and 

passion’ 

Lisa Green 

Artist 

Since my eldest daughter started 

at Buddina State School five years 

ago, I have had the privilege of 

being involved in the Buddina Art 

Show. This impressive event has 

grown over the years and is now a very professional calendar 

event on the Sunshine Coast. 

Buddina State School offers an Artist-in-Residence program led 

by the amazingly creative professional artist Julie Ehrlich. The 

money raised is put back into the school to be able to continue 

with the wonderful Artist-in-Residence program. Over the years 

I have seen an inspirational level of talent demonstrated by the 

students who are able to choose one piece of their artwork to 

display at the art show. I am such a proud mother when my 

girls show me their chosen favourite pieces. The Buddina Art 

Show is a great opportunity to showcase the artistic talent being 

developed at the school. 

The aim for Debe Crotty, the principal of Buddina State School, 

is for the Buddina Art Show to become the number one art 

show on the Sunshine Coast. Not only does this involve the 

wonderful art created by the students, it is also an opportunity 

for professional artists to showcase their work and offer pieces 

for sale. 

I am excited and can’t wait to see this year’s emerging talent 

and the professional art work offered for sale at the Buddina 

Art Show gala night on October 21. Come and be part of the 

excitement! 


My name is Lisa Green and I have lived on the beautiful 

Sunshine Coast for about 27 years. It is here I met my 

husband and had two adorable girls who attend Buddina 

State School. My hobbies include running, swimming, gym, 

walking on the beach, but most of all Art. I completed an Art 

degree some 20 years ago and I had the desire to achieve 

something with it. This led me to where I am today selling my 

art work at the Caloundra Markets on Bullcock Street. 

Friday 21st Saturday 22nd 

& Sunday 23 rd 

October 


Corner of Iluka Ave & Tumut St, Buddina, Qld 4575. Ph: 5477 8888 

info@buddinass.eq.edu.au www.buddinass.eq.edu.au

FLEET MANAGEMENT MATTERS 

JOHN O'LEARY 

ALL COAST TYRE 

SOLUTIONS 

Three Main Causes 

of Tyre Problems 

AVOID TYRE PROBLEMS WITH 

BETTER TYRE KNOWLEDGE 

Road hazards like potholes, glass and nails and other objects are 

usually unavoidable. There are, however, three main causes of tyre 

problems that are avoidable: incorrect inflation pressure, speeding, and 

overloading. Taking a proactive measure to avoid them will ensure safer 

driving and longer tyre life. 

UNDER OR OVER INFLATION 

Tyres that are under inflated or over inflated can affect your tyre life, 

driving performance, comfort, handling and braking. Under inflation 

generates excessive flexing of the tyre casing, which results in 

overheating, increase of rolling resistance, and premature wear. In 

extreme cases, under inflation can cause tyre damage. Likewise, over 

inflation can reduce tyre life, reduce grip and create irregular wear and 

can cause excess stresses on your cars suspension components. The 

correct inflation pressure for your car can be found in either the door 

pillar or in the glove box of most cars. 

DRIVING AT SPEED 

Driving at high speeds has a greater chance of causing tyre damage than 

at low speeds. If contact is made with a road hazard, it has a greater 

chance of causing tyre damage. Driving at speed will cause the tyre a 

greater build-up of heat, which can cause tyre damage and increases the 

wear rate of the tyre and contributes to a sudden tyre destruction. Failure 

to control a vehicle if a tyre experiences sudden air loss can lead to an 

accident. If you see any damage to a tyre or wheel, replace it with your 

spare tyre at once, then have it checked by a tyre specialist. 

OVERLOADING 

To ensure that your tyres are not overloaded, read the load index of 

your tyres, which is found on the tyre sidewall. Do not exceed the load 

capacity relative to this load index. m 

Tyres that are loaded beyond their 

maximum loads, due to being under 

inflated, can build up excessive heat that 

may result in sudden tyre destruction. 

Also follow your manufacturer's 

loading recommendations. Check your 

pressures monthly and before going 

on trips or loading the vehicle with 

extra luggage or people. 


John and Peter O’Leary started in the tyre industry in Chinchilla, John 

in 1975 and Peter in 1986. They have vast experience in all tyre sales 

and service. Coming from a farming area, they bring experience in 

large tractor and earthmoving as well as truck, four wheel drive and 

car tyre solutions. 

Maroochydore – 41 Wises Road 

Ph 5443 9898 

Yandina – 17 Pioneer Road 

Ph 5458 4841 


sales@allcoasttyres.com.au 

Invite us to do a complete fleet inspection on all 

your cars, 4WDs, trucks, vans or buses. 

We will check: 

3 Pressures 

3 Tread wear 

3 Tyre conditions 

And give you a complete report with our 

recommendations on how to achieve the best wear, 

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BUSINESS MATTERS 85

IT’S 2016 

– GO PAPERLESS! 

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LIVING VALLEY 

SPRINGS 

Cultured Foods 

Beneficial To Our Health 

Good We believe health good is dependent health is dependent on the types, on quantity the types, and quantity balance and of balance microorganisms of 

that microorganisms live in the digestive that live tract. in the Referred digestive to tract. as 'gut Referred flora', these to as colonies 'gut flora', of these bacteria colonies of 

and bacteria yeast and are yeast responsible are responsible for a multitude for a multitude of vital activities. of vital activities. They aid They digestion aid digestion and and 

absorption of nutrients, while preventing the assimilation of toxins and the growth 

of 

of harmful bacteria. 

At birth, most babies have good flora, supported by ingesting colostrum. In time, these 

health-promoting colonies are reduced in number by antibiotics, refined foods and the 

common western diet. The restoration, however, and the maintenance of healthy intestinal 

flora can be achieved through the regular use of cultured foods. 

Prior to the invention of freezers and canning machines, most families preserved 

vegetables through the process of lacto-fermentation. This technique promoted health and 

prolonged life. Vegetables and fruits can be fermented in such a way as to proliferate 

lactobacilli, which in turn produce beneficial enzymes, increase vitamin levels and enhance 

digestion. 

The principle lacto-fermented food in Europe is sauerkraut, made with cabbage. 

Cucumbers, beets and turnips are also lacto-fermented. In Russia and Poland, fermented 

green tomatoes, capsicum and lettuces are popular. In Asia, lacto-fermented preparations 

of cabbage, turnip, eggplant, cucumber, onion, squash, carrot, radish and plums are still 

used on a daily basis. The fruit chutneys of India were also traditionally produced using this 

process. 

Lacto-fermented preparations are easy to make. Vegetables should be washed, cut up and 

mixed with pure sea salt and herbs or spices, then pounded to release juices. They can 

then be pressed into an air tight jar. The salt inhibits putrefying bacteria for several days 

until enough lactic acid is produced. The amount of salt can be reduced if whey is added to 

the solution. Whey is rich in lactic-acid-producing bacteria. 

During the first few days of fermentation, keep the containers at room temperature. 

Afterwards, they must be placed in a cool, dark place long-term. Leave a space of 3cm 

between the top of the liquid and the top of the jar, as the vegetables and their juices 

expand slightly during fermentation. Close the jars very tightly. 

A temperature of around 22C will ensure lactic-acid fermentation in two to four days. Then 

place jars in a dark, cool spot with a temperature of around 4C. Sauerkraut needs at least 

six months to fully mature, but it can be eaten immediately after the initial fermentation at 

room temperature. 

Cultured dairy products also play a role in traditional cuisines. Prior to industrialisation, 

Europeans consumed milk as yoghurt, cheese, clabber or curds and whey. Without 

pasteurisation or refrigeration, milk goes sour and separates spontaneously. This is due to 

the process of lacto-fermentation during which lactic acid-producing bacteria break down 

milk sugar (lactose) and milk protein (casein). When friendly bacteria have produced enough 

lactic acid to inactivate all putrefying bacteria, the milk is effectively preserved from spoilage. 

My dad was raised on clabbered milk which his mother produced by placing a container of 

fresh unpasteurised cow’s milk on the window sill for four days. This gave him a great start 

to life and most likely contributed to his amazing strength and longevity. 

The proliferation of so many new viruses leading to chronic fatigue, cancer and arthritis, 

along with the increased incidence of intestinal parasites and pathogenic yeasts, could be 

due to the abandonment of the ancient practice of lacto-fermentation. It appears we have 

compromised the health of our intestinal flora and made ourselves vulnerable to legions of 

pathogens. 

If this is the case, the cure will not be found in vaccinations, drugs or antibiotics, but in the 

restoration of the building blocks that produce longevity, including the many varieties of 

lactobacilli that are available through lacto-fermentation. m 

A New You 

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CELEBRATING 


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Detox & Wellness Retreat 

Noosa Hinterland 

YEARS 

OF CHANGING LIVES 


10 Traits all Successful Business 

People have in common 

By Steve Goodman 

As a journalist in one form or another for over three 

decades, I have had the opportunity to meet and interview 

successful persons from all walks of life 

and fields of endeavours. I have spoken with rock-stars, 

political leaders, award winning scientists, activists, Oscar 

winners, and successful entrepreneurs of all sizes. 

As you might imagine, there are several traits that 

all of these successful folk have in common – here 

are the Top Ten that I believe have made them 

who they are: 

1. UNPARALLELED 

DETERMINATION 

However you measure success, whatever it is that you 

want to achieve in life, it starts with setting a goal. Then, 

successful people break down everything that may be 

required to meet that goal, including any and all obstacles 

they may encounter along the way. The people I know who 

have achieved success look at that list, and no matter how 

difficult it may appear to be, remained undaunted. You must 

be determined to pursue your goals from the very beginning, 

and be unwavering in that determination, otherwise you will 

never be able to deal with the pressures that could stand in 

the way of your success. 

2. UNAFRAID TO FAIL 

I am sure you have heard the famous stories about Walt 

Disney, Henry Ford, Abraham Lincoln, Thomas Edison, etc., 

who all failed miserably before their eventual historic success. 

These stories are the staples of motivational speakers the 

world-over. However, I can tell you first-hand that it’s all true. 

With rare exceptions, just about every successful person I 

have ever interviewed has failed, usually more than once. 

The most successful people are 

those who are willing to learn 

from each failure, and understand 

that each failure only helps them 

grow stronger and make better 

decisions later on that lead to 

success. 


3. UNAFRAID TO TAKE RISKS 

Similar to being unafraid to fail, successful people are also risk takers. They 

are willing to take financial risks. There have been plenty of entrepreneurs 

who risked their life savings, and/or mortgaged their homes in pursuit of 

their dreams. However, being willing to take risks to be successful means 

more than financial risks: it means being willing to take risks on people, 

employees, and partners, for example, who can help you grow your business. 

It means being willing to take risks in and out of the box marketing plan, or 

opening a restaurant in a location where people say, ‘you’re nuts!’ 

4. INCOMPARABLE CONFIDENCE 

Going hand-in-hand with unparalleled determination, every successful 

person I have ever written about simply oozed confidence. ‘Egotistical’, 

‘narcissistic’, ‘arrogant’, – yes, these are the words that often get applied to 

the mega-successful among us – but not without good reason! 

5. A LOVE FOR LEARNING 

From Nobel Prize winning scientists, to successful business people, when I 

asked them, ‘To what do they owe their success?’ almost all replied, ‘Never 

stop questioning,’ or ‘never think you know it all…’ 

Truly successful people understand that 

every day is another opportunity to learn 

something new. 

6. THEY KNOW WHEN IT IS TIME 

TO MOVE ON 

The refrain from Kenny Rogers’ classic song ‘The Gambler’, says, ‘You got to 

know when to hold, ‘em – know when to fold ‘em…’ 

The most successful among us have an 

amazing intuition for when it’s time to stay, 

or time to go. That goes for their jobs, their 

relationships, or even when it comes time 

to keep or sell their businesses. 

7. THEY GO ABOVE AND BEYOND 

Successful people never did only what was asked of them. At home, in 

school, in their first jobs, and in their own businesses – they always did more 

than what was expected. 

8. THEY DON’T BELIEVE IN LUCK 

While I have spoken to one or two very successful persons who said that 

they got where they are by being very lucky, most said they did not believe 

in luck and instead, made their ‘own luck’ by working hard, making contacts, 

and getting noticed! 

9. THEY DON’T PLAY THE ‘BLAME GAME’ 

Another common trait I have noticed among highly successful people is the 

willingness to say ‘Mia Culpa,’ and take responsibility for their actions – 

good and bad. That also means they do not look to others for solutions for 

problems, but inward to themselves. 

10. THEY KNOW THEIR 

LIMITATIONS 

While this may be a bit of a paradox, I found it to be true of most highly 

successful people, particularly of leaders such as CEOs or high-ranking 

military personnel. While they put a premium on personal responsibility, 

and confidence, they also are willing to listen and trust the advice of their 

peers, partners or teammates. f 

Remember, it was the Second-in- 

Command on the Titanic who 

recommended steering around the 

Iceberg! 

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BUSINESS MATTERS 89

Managing Work Health 

and Safety 

SAFETY 

MATTERS 

Health and safety awareness in the workplace has 

increased over the past few decades and companies are 

now embracing the concepts as part of doing business. 

And while we still see workplace injuries, there is also a 

lot of innovation taking place, and employees are being 

empowered to be part of the safety solution. 

For businesses to have a basic understanding of health 

and safety management, there are three areas to address: 

• Responsibility - and the extent of that responsibility 

• Current strengths and weaknesses of the business 

• The currency and relevance of the existing work 

practices 

WORK HEALTH AND SAFETY 

DUTIES 

The Work Health and Safety Act 2011 uses the term 

'Person Conducting a Business or Undertaking' 

(PCBU) and details duties for specific activities, such 

as management or control of workplaces, designers, 

manufacturers and importers. For most employers, the 

primary duty of care prescribes their requirements and, 

in short, states that the employer must ensure the health 

and safety of their workers. 

This requirement is further expanded with the definition 

of a worker, including employees, contractors, workers of 

contractors and labour hire. 

RISK MANAGEMENT 

A fundamental part of health and safety management is 

the concept of risk management - identifying what can 

cause harm to people (the hazard), determining the 

magnitude of the problem (the risk) and deciding on 

how to best manage it (implemented control measures). 

Risk management is what we do, as people, every day, 

and often in our subconscious. A good starting point is 

to identify where the business is doing well with health 

and safety management - the tried and tested methods. 

The next step is to look at where the business is exposed 

or has been exposed, which may be identifiable through 

previous incidents, legislative requirements and other 

industry advancements. 

CONSULTATION 

One of the biggest additions to the current Work Health 

and Safety Act 2011 is the duty of the PCBU to consult 

with other PCBUs and with workers. 

With regard to workers, the act details when consultation 

is required, including risk management decision-making, 

proposed changes in the workplace, resolving health and 

safety issues, and providing information and training to 

workers. The purpose of the consultation is to ensure the 

processes and and procedures implemented by by management are 

relevant are relevant and and practical. practical. 

Further information regarding work health and safety 

can be found on the Queensland Government website - 

www.worksafe.qld.gov.au m 

STEVE 

FITZPATRICK 

ENCOMPASS 

SAFETY 


Steve Fitzpatrick is a Certified Safety Professional (SIA), and Registered Auditor (Exemplar Global), with 

15 years' experience working with business - developing and implementing health and safety management 

requirements, incident investigations and auditing management systems. 

Consultancy 

> Safety Plans and Procedures 

> Management Systems Development 

> Safety, Environmental and Quality 

Management System Auditing 

> Incident Investigations 

Training 

> Cert IV WHS and Safety Representative 

> > 

Fire Safety including advisor adviser and warden 

CPR and First Aid 

> Traffic Controller and Implementation 

1300 974 976 www.encompasssafety.com.au 


Responsibility Matters 

CARE 

MATTERS 

The level of personal responsibility you take for 

creating or changing anything in your life and/or 

business will have a great bearing on the outcomes you 

achieve and what you experience personally. 

Personal responsibility is a very powerful driver of life 

and business. 

IT CAN BE: 

• seen or ignored 

• owned or denied 

• embraced or avoided 

IT IS PERSONAL, both in regard to what 

you put in and what you get out. 

The results you achieve and experience will vary greatly, 

depending upon which of the above you choose. We can 

see what other people are up to relatively easily, but we 

sometimes lose sight of what we are doing ourselves. 

It always makes good sense to first have an honest look 

at your own part, and what you have the ability to change 

before holding others personally accountable - including 

those you employ, manage, supervise and/or work with. 

IN BUSINESS it is critical that responsibilities 

are clearly defined, communicated and understood, and 

then monitored and managed. If you want to create a 

highly effective team where everyone pulls their weight 

and contributes daily to building a positive and enjoyable 

culture, you must ensure you include these elements into 

each team member’s responsibilities, and then lead and 

manage your team accordingly. 

If you don’t demonstrate that it’s important…don’t be 

surprised if others don’t take it seriously either. 

At Noosa Van Lines, we have included ‘I'I make everyone 

else’s job easier’ in everyone’s job description. This applies 

to everyone, including the owners of the business. 

I think this quote from John F Kennedy sums it up nicely: 

‘I always thought someone should do 

something, until one day I realised 

I was Someone.’ 

What …what a a different life, business, and world we would all 

experience if more people adopted this outlook more 

often. 

Of course we can all choose to do what we can in our 

own sphere of influence…benefiting ourselves, whilst 

leading the way and improving things for others at the 

same time – win/win. 

It’s one step at a time. 

‘If you can't fly then run, if you can't 

run then walk, if you can't walk then 

crawl, but whatever you do, you 

have to keep moving forward,’ 

Martin Luther King Jr. 

What is the next step forward for both yourself and your 

business? 

Go well. 

You can view earlier articles on INTENTION, 

CLARITY and ALIGNMENT at 

www.noosavanlines.com.au/care-matters/ m 

GREG BEE 

NOOSA VAN 

LINES 


Greg is a Director of Noosa Van Lines and a Leadership Mentor. He has held a number of senior management 

roles, culminating in 10 years as a Group General Manager in one of Australia’s highest profile companies with 

a divisional work force of over 6500 employees. He is passionate about helping people succeed in business and 

in life and in helping develop leaders with this approach. More at www.noosavanlines.com.au/care-matters/ 

5449 8922 

44 Rene Street, Noosaville 

Together we make moving and storage EASY and stress free by being friendly, careful and reliable. 

The Australian Small Business Champion Awards is the 

pinnacle of business success. They recognise the values 

associated with successful small businesses. 

These values include service, commitment, leadership, 

endurance, courage, innovation, performance, persuasion 

and generosity.” 

generosity” 

Steve Loe – AWARDS FOUNDER 

See what our customers are saying about us on our website 

www.noosavanlinescom.au 

email: info@noosavanlines.com.au 


The importance of writing and 

language with children 

EDUCATION 

MATTERS 

I recently heard a conversation with John Marsden, 

esteemed author, and more importantly, dedicated 

educator. His passion for creativity and writing was 

inspiring and naturally his focus was on the importance 

of writing and language with children. To listen to him 

speak was both encouraging and challenging. What 

struck me was his scathing attack on our ability as both 

parents and educators to limit, and sadly crush creativity. 

We have an obsession with the idea of ensuring our 

children are producing perfectly constructed writing in 

the early years of education and yet as research tells us, 

we need to feed and encourage the writing, not limit 

children with our own desire to see a child tick tick a a box box that 

that we adults we adults feel is feel important. is important. 

To support this notion, research has clearly indicated 

that children are born with an innate sense of creativity 

and yet by about eight years of age we have essentially 

pushed out much creativity with our focus on rules 

and expectations in learning. One of the challenges 

we face in Literacy is to assume that once children 

are writing correctly, success has been achieved. Being 

somewhat NAPLAN driven, the narrow criteria set by 

bureaucrats to measure levels of achievement have been 

confused with a child’s ability to express themselves, to 

communicate effectively, to reflect independent thought 

and ultimately creativity. 

A simple example provided by John Marsden was of a 

14-year-old girl on the North West Coast of Tasmania. 

As he took a group of students to the edge of a hill that 

overlooked the Bass Straight, he asked them to write 

what they saw. As he glanced at this girl’s writing he saw 

the words, ‘the blue glinting ocean’. As Marsden himself 

looked up he saw a very grey and choppy Bass Strait with 

a storm approaching and realised the student had been 

conditioned to respond to ‘ocean’ with words like blue 

and glinting, rather than actually observing, thinking and 

writing something which reflected what she saw. 

What lesson can parents and educators learn from John 

Marsden’s wisdom with writing? Essentially, to get 

the balance right between expecting children to have 

an appropriate level of literacy with the need to foster 

creativity and a love of exploring language without the 

fear of ridicule. 

Don’t be afraid to use big or different 

words with your children in 

oral conversation to stretch their 

vocabulary. Play with rhyming 

words and made up words, or sing 

silly words to well known tunes! 

Pick a topic and everyone write about it for five minutes, 

then share what is written. We should all encourage 

our children to write without fear of making mistakes 

or being compared to a standard. Talk to your children’s 

teachers, read widely on the issue and let’s begin to get 

the balance back, giving more children the confidence 

to write, knowing creativity will flow through their later 

learning. At some point our voices need to have the 

courage to tell those who determine the educational 

agenda that creativity, exploration and independent 

thinking are the key to lifelong learning. m 

REVEREND 

CHRIS IVEY 

ST ANDREW'S 

ANGLICAN 

COLLEGE 


Chris Ivey has been Principal of St Andrew’s Anglican College since 2007. He is married to an amazing 

lady, Elizabeth and they have four children, the oldest is in her first year at UQ and his youngest three 

are at St Andrew’s, where he hopes they love being with their Dad! dad! He trained as an English and Drama 

teacher, before becoming a College Chaplain and then moving into his current leadership role. 

PREP 

TO 

YEAR 12 

St Andrew’s Anglican College 

with Vision and Spirit 

Come and see our 

EVERYDAY 

Wednesday 13 July 

OPEN DAY 

visit www.saac.qld.edu.au or call 5471 5555 for more information 

40 Peregian Springs Drive, Peregian Springs www.saac.qld.edu.au 



Scene @ BM Launch 

The Business Matters Launch of issue 79 at the Sands Tavern was a great night, We heard from some of the candidates for the elections 

which were about to happen on why we should vote for them. Congratulations to John Connolloy Division Four Winner. 

Allen Hertel(Focus Professional Group), Otis 

Laurin(Zero Out Bank Fees), Jarred Asher (EzyVa), 

Liam Roberts(Suncoast Cabs) 

Glen Carpenter, 

Grant 

Cunning (Spire 

Law), Chris 

Sales (Luxe 

Commercial) 

Shelley & Peter De Jong (Pure Foods Essentials), 

Ted Fitzgerald (Numbers Business) 

Horacio Passeggi (Latin America Group 

Tours), John Hutchinson (Kook Multimedia) 

Lorraine Sampson (Webinsure), John 

Connolly (Divison Four Councillor) 

STEPHEN 

BLAMPIED 

INFOCUS 

Greg Richards (BarterCard), 

Renae Evans (Suncorp Bank), 

Greg Cassidy (The Big Mower) 

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COVERING THE SUNSHINE COAST IN COLOUR AND STYLE 

BUSINESS MATTERS 93

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