Fourth Industrial Revolution

With powerful and dynamic enterprise management portfolios like Sage X3, Sage 300 and Sage
CRM, Sage Software has been enabling SMEs to be on par with latest technologies and
developments including Industry 4.0. Sage focuses on bringing the best to the SMEs. Let us take an
example of how Sage Software is enabling Industry 4.0 for the SMEs.Mr. Suresh works as a
salesperson with a product manufacturing company. The product requires demos to the customers
to entice them to buy it. Mr. Suresh is equipped with a smartphone, which has a CRM app and thus,
even when he is not in the office, he will be notified on his smartphone when a new lead is assigned
to him. If he is travelling, he can immediately call and qualify the lead and not waste any additional
time. Once qualified, he can update the CRM from his smartphone itself.
The salesperson can also take down the lead’s requirements on a call and update the same in the
CRM system. This will help the presales or the demo team to prepare / customize the product to the
customer’s requirements so that connecting with him becomes easier. The presales team also need
not always call up the salesperson to ask for requirements, since they can get the same from the
CRM software where the salesperson has already updated the communication and all the required
notes.
Today, technologies like Webex are helping companies to not only conduct meeting, but also have
product demos and training remotely. The Presales team can give demos online to the clients and
can help them with the inventory update of the stock from their cell phones without the need to
contacting the inventory or warehouse team. If the Client approves, they can also block the
inventory from their cell phones and the inventory manager will be notified of the same.