Global business services in life sciences
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Figure 2: KPMG’s five levels of GBS maturity<br />
Level 5<br />
Level 3<br />
3.9<br />
Level 4<br />
1st Quartile performers*<br />
Level 2<br />
3.1<br />
GBS pharma consortium**<br />
Level 1<br />
2.8<br />
Average performers*<br />
Fragmented<br />
— Decentralized service<br />
delivery model<br />
— Duplicative functions,<br />
processes, and<br />
technology<br />
— Little central control<br />
and governance over<br />
<strong>bus<strong>in</strong>ess</strong> support<br />
<strong>services</strong><br />
— Supply driven<br />
delivery model<br />
Sub-scaled<br />
— Consolidated delivery<br />
model<br />
— Leverage economies<br />
of scale for highly<br />
transactional <strong>services</strong><br />
— Shared <strong>services</strong> or<br />
outsourc<strong>in</strong>g typically<br />
on a s<strong>in</strong>gle-function,<br />
regional basis<br />
— Supply driven<br />
deilvery model<br />
Scaled<br />
— <strong>Global</strong> <strong>bus<strong>in</strong>ess</strong><br />
<strong>services</strong><br />
— Multi-functional<br />
service delivery<br />
model that<br />
operates <strong>in</strong> silos<br />
— Variation around<br />
the <strong>in</strong>clusion and<br />
level of processes,<br />
technology,<br />
and governance<br />
standardization<br />
— Transition to demand<br />
driven delivery model<br />
Integrated<br />
— Enterprisewide<br />
multi-functional<br />
transactional<br />
and specialist<br />
<strong>bus<strong>in</strong>ess</strong><br />
service model<br />
— Coord<strong>in</strong>ated<br />
processes,<br />
technology,<br />
governance,<br />
and multi-channel<br />
delivery for scale<br />
and adaptability<br />
— Demand driven<br />
delivery model<br />
Strategic<br />
— <strong>Global</strong> <strong>bus<strong>in</strong>ess</strong><br />
solutions<br />
— Multi-functional,<br />
multi-channel <strong>bus<strong>in</strong>ess</strong><br />
service delivery synced<br />
end to end<br />
— Provides transactional,<br />
expert, and analytic<br />
<strong>services</strong><br />
— Managed through<br />
<strong>in</strong>tegrated, outcomeoriented<br />
governance<br />
— Demand driven<br />
delivery model<br />
— Synced end-to-end<br />
<strong>bus<strong>in</strong>ess</strong> solutions<br />
Focus on efficiency: Value driven though standardization,<br />
simplification, scale, labor arbitrage, transparency, control<br />
Focus on outcomes: Value-driven through end-to-end optimization,<br />
agility, analytics, <strong>in</strong>sights, <strong>in</strong>novation, governance, compliance<br />
* KPMG <strong>in</strong> the US survey of 150 SSC/GBS organizations<br />
**GBS pharma consortium<br />
Source: KPMG International, 2016<br />
<strong>Global</strong> <strong>bus<strong>in</strong>ess</strong> <strong>services</strong> <strong>in</strong> <strong>life</strong> <strong>sciences</strong><br />
© 2016 KPMG International Cooperative (“KPMG International”). KPMG International provides no client <strong>services</strong> and is a Swiss entity with which the <strong>in</strong>dependent member firms of the KPMG network are affiliated.<br />
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