LashLeadershipBrochure2017-Final-Online

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Morris Lumpkin Vice President, Customer Experience (CX) Responsibilities consists of: •§ Fusion workstream owner for Client transition strategy & planning •§ Fusion organizational readiness strategy & tactics specific to governance, internal/external engagement, training curriculum and role alignment •§ CX lead for Lash Group working to infuse CX methodology and discipline across organizational functions External work history prior to Lash Group: •§ Lash Group was basically my first “grown-up” job. After finishing my degree at James Madison University, I held a marketing internship for the 1994 World Cup, then moved to Charlotte and started looking for work. After a few “odd jobs” through a temp agency, I was hired on March 1, 1996 at Lash Group- working on Program Support. Personality traits that contributed to your success: •§ Humility •§ Loyalty •§ Knowing what I don’t know…and not afraid to admit that and ask questions for clarity •§ Optimistic •§ Team-oriented Career path at Lash Group: •§ 1996-1997: Program Support •§ 1998-2000: Reimbursement Counselor/Consultant •§ 2001-2004: Manager/Sr. Manager, Operations •§ 2005-2008: Director, Operations •§ 2009-2011: Director, New Business Development •§ 2012-2013: Sr Director, Marketing & Sales Operations •§ 2014-2015: VP, Client Services: PMO, Client Analytics & Sales Ops •§ 2016 – present: VP, Customer Experience Career achievements which furthered your success: •§ Lead the design and launch of the first oral oncology hub program in the industry •§ Established Lash Group’s New Business Development and Sales Operations business unit •§ Served as Lash Group’s first fully dedicated Business Development associate •§ Lead the sales process of many top/long-standing accounts including Amgen, Bayer, AstraZeneca, Allergan, BMS, and Dendreon •§ Served on the lead committee that established the Patient Access Network Foundation •§ Won Lash Group’s Vision Award in 2008 Career aspirations: •§ To serve as a leader in Lash Group’s Business Transformation efforts allowing us to strengthen our position as the market leader and serve patients & clients in new ways. Advice to associates: •§ As a leader, surround yourself with talented people…and get out of their way! •§ Change is inevitable….you can either be a victim or a facilitator- your choice. § § • The difference between a boss and a leader: A boss says go- a leader says “Let’s go!” • Don’t find fault, find a remedy. - 10 -
Kristy Blackwelder Director, Client Transitions Responsibilities consists of: •§ As part of the Fusion Team I will be participating in the design and configuration of the new CRM and Portals and will be leading the client transitions from their existing to new platform. External work history prior to Lash Group: •§ Lash Group was my first job out of college and has been a great company to grow and build a career with over the past 15 years. Career path at Lash Group: •§ I started on Data Intake (at the time called Program Support) which allowed me to learn our business from the ground up. •§ After Program Support, I moved into various counselor roles on several programs which allowed me to gain a strong understanding of the Reimbursement, PAP and Copay landscape (Risperdal PAP, Oncology Specialty Group, Independence Technology, PANF and AccessOne). •§ I then moved through Operations Management roles launching the Pfizer Bridge Program, transitioning and consolidating J&J business from San Francisco to Charlotte into the JNJ Hotline, launching the Manufacturer Sponsored Copay Program and launching Lash Group’s first Salesfore. com database for Amgen. During this time I gained valuable client, operations and project management experience. •§ My understanding of our business and love of technology then led me to Product Strategy where I focused on client transitions and also traveled with New Business Development to highlight our capabilities. During this time I was also part of the Lash/TheraCom Integration Team. •§ I then moved back to Operations as a Director for AccessOne, where I was able to leverage my prior experience with J&J and program launches as we brought together the first legacy Lash Group and TheraCom CRMs to be displayed on both Provider and Reporting Portals. •§ My career journey has allowed me to experience first-hand what an amazing opportunity we have ahead of us with Fusion, and I’m excited to be part of the team working to build the next generation CRM and Portals. Career aspirations: •§ There are so many different areas of our business, so many great people to learn from, and so many opportunities to take advantage of at Lash Group. I’m excited to continue to grow within the company and hope to continue to advance within the organization. Personality traits that contributed to your success: •§ I’m hardworking, dedicated, and a team player. I would say my success has come from the great team members I’ve had the opportunity to work with over the years. I’ve hired people smarter than myself and have learned so much from them, and I am constantly learning from my peers and the senior leaders within the organization. To quote Henry Ford, “If everyone is moving forward together, then success takes care of itself.” Advice to associates: •§ Set goals, take chances, and go for it. § § § • Life is 10% what happens to you and 90% how you react to it. – Charles R. Swindoll • You are never too old to set another goal or dream a new dream. – C.S. Lewis • If you always do what you’ve always done, you’ll always get what you’ve always gotten. – Anthony Robbins - 11 -
Page 1 and 2: Lash Group Leadership
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Page 5 and 6: Jamie Carter Senior Director, Patie
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Page 9: Dana Edwards Vice President, Commer
Page 13 and 14: John Kim Operations Manager Respons
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LashLeadershipBrochure2017-Final-Online

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