LashLeadershipBrochure2017-Final-Online

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Terry Satcher Director, Client Operations Responsibilities consists of: •§ My key responsibilities are assisting programs in the launch phase as well as facilitating the operational aspects of clinical programs. •§ I have launched and managed several adherence programs, multiple nurse educator programs, and a REMS (Risk Evaluation & Mitigation Strategy) program for different pharmaceutical companies in various therapeutic areas. I actually love all the many parts of the launch processes and bringing all the puzzle pieces (e.g., system, telecom, reporting, etc.) together for a successful launch. External work history prior to Lash Group: •§ AstraZeneca- I worked for 15 years in various capacities including project manager for the design of original patient education, customer liaison for patient education needs/requirements, and was an authority in regulatory and compliance issues. •§ My experience includes planning, developing and implementing customer operational strategies, business process reengineering efforts, call center management, business intelligence, contact center desktop applications, implementation, training, billing, and managing all aspects of client relationships. Career path at Lash Group: •§ I started as a Program Manager in November in 2007. Career achievements which furthered your success: •§ My bachelor’s degree in Visual Communications was not from a creative standpoint, but from my love of systems, databases, and the understanding of how to use the software. •§ My knack to be an interpreter between IT and the business has allowed me to help nurses articulate what is not working with their systems and also help managers verbalize what they need for their system to work as desired. My experience helped me lead work streams during the implementation of URAC accreditation and has continued as lead for the URAC Cores surrounding Business Continuity, Telecom Performance Monitoring/Thresholds, Information Management, and Communication Documentation. Personality traits that contributed to your success: •§ I attribute any success I have had to my work ethic that was inherited from my parents, my ability to see the bigger picture, and my desire to learn as much about all facets of the business and the components that may just touch ABC, our customers, or the industry. •§ I also attribute any success to the fact that I LOVE all aspects of my job!! I have always enjoyed dealing with multiple projects, issues, and solving problems/needs at the same time. Advice to associates: The best advice I could give to any associate who would like to move into a role with more responsibility is to learn as much about all facets of the ABC organization and the pharmaceutical industry to have greater insight into how the business works. If you only focus on your one program, you will limit your knowledge base. - 12 -
John Kim Operations Manager Responsibilities consists of: •§ Oversee all program activities including patient access to therapy, HUB services, reimbursement services and data feed management. •§ Identify, develop and positively influence team members •§ Ensure program quality and compliance is positively maintained through effective utilization of internal resources and tools. •§ Bring value to key program stakeholders by offering solutions and ideas to new initiatives and requirements. External work history prior to Lash Group: •§ Aug 2007 – Sept 2010: Regional Pharmacy Technician Supervisor •§ Sept 2003 – Aug 2007: Head Pharmacy Technician Career path at Lash Group: •§ Sept 2010 – Nov 2011: Team Coordinator •§ Nov 2011 – Oct 2013: Assistant Manager, Operations •§ Oct 2013 – Present: Operations Manager Personality traits that contributed to your success: •§ Adaptability: The pharmaceutical industry is quite fascinating – it is fast paced and constantly changing which requires you to dynamically adapt to any situation or scenario. •§ Strategic: Never approach a problem or task unprepared – having an appropriate plan or strategy in mind is the best first step in any situation or scenario. •§ Passion: You have to love what you do. Know that our actions can truly make a difference in the lives of our patients and those around us. •§ Stay cool: Being in leadership may put you in various situations that are emotionally charged. As a leader, it is your responsibility to always stay cool, calm and collective to reach a sensible outcome in any situation that may arise. Career achievements which furthered your success: •§ Lean Six Sigma – Green Belt Trained •§ June 2013 – AmerisourceBergen’s Mission, Vision and Values Awards Nomination •§ AmerisourceBergen Mentorship Program Mentor Career aspirations: •§ I strive to be in a role where I can make the most impact based on my level of expertise and skillset. In my current role as Operations Manager, I make the most impact by anticipating and carrying out the needs of program, team and industry. Eventually, I would like to grow to a senior leadership role where I can further apply myself in a higher capacity. I view growth as being a natural progression but never something that is simply handed down as it must be warranted and proven. Advice to associates: •§ Challenge yourself – While each challenge may bring forth various end results, the experience alone is valuable and worth the effort regardless of the result. •§ Be competitive – Actions often speak louder than words and sometimes we must prove ourselves as we may all have the potential but it’s the results and performance that differentiates us. •§ Respect – Initial respect may be given solely based on our titles alone but it is a fact that respect must be maintained and strengthen by being an effective leader. - 13 -
Page 1 and 2: Lash Group Leadership
Page 3 and 4: Lash Group Core Competencies In add
Page 5 and 6: Jamie Carter Senior Director, Patie
Page 7 and 8: Derek Cothran VP and Lead, Strategi
Page 9 and 10: Dana Edwards Vice President, Commer
Page 11: Kristy Blackwelder Director, Client
Page 15 and 16: Gerald Fong Program Manager, Operat

LashLeadershipBrochure2017-Final-Online

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