Vendor Guide - Bluestem Brands, Inc. Vendor Relations Portal

Vendor Guide
May 2011
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Dear Bluestem Brands Vendor Partner,
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Vendor Guide May 2011
May 2011
Bluestem Brands, Inc. has grown from a single brand, primarily catalog driven marketer, to a
multi-brand, multi-channel retailer with a strategic focus on e-commerce. We market to our
customers via the Fingerhut and Gettington.com brands while developing strategies for
potential new brands, that will continue to fuel our rapid growth. It is the mission of Bluestem
Brands, Inc., its subsidiaries and affiliates (cumulatively referred to as “Bluestem Brands”) to
improve our customers’ lives by providing the merchandise they need with the flexibility of
paying over time. In our quest to ensure that Bluestem Brands customers receive the service and
respect they deserve through exceptional product quality and service, we count on our Vendor
Partners to provide the best quality products in an efficient manner. This partnership in servicing
our customers, can make millions of positive impressions each year.
As a key contributor, you play a significant role in the success of meeting our customer
satisfaction goals. This Vendor Guide defines Bluestem Brands’ expectations for your
performance. The Vendor Guide has been updated to detail those processes that will streamline
the relationship, improve performance and ultimately grow our business. This updated version of
the Vendor Guide, with updates in blue text, is your reference manual to performance
expectations.
Please ensure the Vendor Guide is distributed to all parties within your organization who have a
role in your ability to comply with the guidelines.
This Vendor Guide supersedes all previous versions or parts hereof. The acceptance or shipment
of any order after May constitutes your acceptance of the terms and conditions of this Vendor
Guide.
If you have any comments in regards to the Vendor Guide and/or questions about how to
conduct business with Bluestem Brands, please send an email to
vendor.compliance@bluestembrands.com.
We appreciate your time and effort in reading, understanding and communicating this
information within your organization.
Sincerely,
Ben Barras Holly Cunningham
Vice President, Supply Chain Management Manager, Vendor Compliance
and Merchandising Operations Bluestem Brands, Inc.
Bluestem Brands, Inc.

Table of Contents
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Vendor Guide May 2011
New Vendor & Vendor Maintenance ........................................................................................................ 7
Vendor Form .............................................................................................................................................. 8
New Vendor/Vendor Maintenance Information Form ................................................................... 8
Certificate of Insurance ..................................................................................................................... 10
W-9 or W-8 ............................................................................................................................................ 10
Manufacturer’s Certificate ............................................................................................................... 10
Maintenance Information ................................................................................................................. 10
Purchase Order Terms & Conditions ......................................................................................................... 11
Supplier Conduct Guide ............................................................................................................................ 18
Antitrust ..................................................................................................................................................... 19
Supplier Standards and Compliance with Laws ................................................................................ 20
Conflicts of Interest ................................................................................................................................. 20
Confidentiality ......................................................................................................................................... 20
Environmental Laws ................................................................................................................................ 21
Imports/Exports/Customs ....................................................................................................................... 21
Intellectual Property ................................................................................................................................ 21
Product Safety ......................................................................................................................................... 21
Reporting Violations of Law or Vendor Conduct Guidelines ........................................................... 21
Product & Sample Information .................................................................................................................. 23
New Product Information Sheet ........................................................................................................... 24
Vendor Supplied Image Requirements ............................................................................................... 26
Sample Requirements ............................................................................................................................ 26
Jewelry & Watch Sample Requirements ............................................................................................. 26
Unsolicited Samples ................................................................................................................................ 27
Quality Assurance........................................................................................................................................ 28
Inspection ................................................................................................................................................. 29
Non-Compliant Merchandise ............................................................................................................... 30
Quality Assurance Vendor Audit .......................................................................................................... 30
Product Regulations and Hazardous Materials: ................................................................................. 31
CPSIA Certification Process ................................................................................................................... 33
USDA Food, Conservation and Energy Act of 2008 Amended Lacey Act .................................... 34
Clean Air Act (EPA) Revision to Emission Standards for Non-Road Engines .................................. 34
Bluestem Brands Private Brand Standard ............................................................................................ 35
Product Specific Performance and Marking Requirements ............................................................ 37
All Product Categories ....................................................................................................................... 37
Apparel & Domestic Test Methods .................................................................................................. 37

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Vendor Guide May 2011
Domestics (home textile) Products .................................................................................................. 38
Apparel Products ................................................................................................................................ 38
HardGoods Products .......................................................................................................................... 39
Bluestem Brands Private Brand Products ........................................................................................ 39
Jewelry Minimum Quality Standards ............................................................................................... 40
Jewelry Quality Inspection Criteria .................................................................................................. 43
Jewelry Final Inspection Checklist .................................................................................................... 45
Product Preparation .................................................................................................................................... 46
Country of Origin Marking ..................................................................................................................... 47
Product Packaging ................................................................................................................................. 47
Package Testing ...................................................................................................................................... 47
Retail Packaging ..................................................................................................................................... 47
Packaging Regulations - Limiting Toxicity ........................................................................................... 48
Packaging Requirements (Non-Jewelry) ............................................................................................ 49
Unit Poly Bag Requirements .............................................................................................................. 49
Carton Requirements ......................................................................................................................... 49
Special Unit Poly Bag/Carton Requirements .................................................................................. 49
Packing Requirements ....................................................................................................................... 50
Carton Closure .................................................................................................................................... 50
Carton Design Considerations .......................................................................................................... 50
Jewelry Packaging Requirements ........................................................................................................ 51
Poly Bag Requirements ...................................................................................................................... 51
Gift Box Requirements ........................................................................................................................ 51
Carton Markings .......................................................................................................................................... 52
Units Carton Marking .............................................................................................................................. 53
Master Carton Markings ......................................................................................................................... 54
Domestic Carton Markings ................................................................................................................ 54
International Printed Carton ............................................................................................................. 56
Jewelry Carton .................................................................................................................................... 57
Drop Ship Cartons ............................................................................................................................... 57
Routing .......................................................................................................................................................... 58
International Routing .............................................................................................................................. 59
Ship window definition ....................................................................................................................... 59
Booking ................................................................................................................................................. 59
Container Loading (Factory Load) .................................................................................................. 60
Less Than Container Load delivery .................................................................................................. 60
Telex/Express Release Bill of Lading (BOL) ...................................................................................... 60

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Vendor Guide May 2011
Importer Security Filing (ISF) ............................................................................................................... 60
Domestic Routing .................................................................................................................................... 62
Ship Window Definition ...................................................................................................................... 62
Ship To Information ............................................................................................................................. 62
Pallet Preparation/Requirements ..................................................................................................... 63
Trailer Loading ..................................................................................................................................... 63
Prepaid Shipments (Non-Jewelry) .................................................................................................... 63
Collect Shipments (Non-Jewelry) ..................................................................................................... 64
Pickup Request Form (Collect Shipments) ...................................................................................... 65
Jewelry Shipments .............................................................................................................................. 65
Truck Bill of Lading for Distribution Center Orders .......................................................................... 67
Small Package Bill of Lading/Label for Distribution Center Orders ............................................. 67
Pallet/Carton Shortage/Concealed Shortage/Freight Claim ..................................................... 69
Drop Ship ....................................................................................................................................................... 70
Vendor Setup ........................................................................................................................................... 71
EDI .............................................................................................................................................................. 71
Order Fulfillment ...................................................................................................................................... 71
Shipping .................................................................................................................................................... 72
Collect .................................................................................................................................................. 72
Prepaid ................................................................................................................................................. 73
Shipment Tracking Information ............................................................................................................. 73
Damages .................................................................................................................................................. 73
Non Deliverables/Refused Shipments .................................................................................................. 74
Collect .................................................................................................................................................. 74
Prepaid ................................................................................................................................................. 74
Drop Ship Expediting .............................................................................................................................. 75
Cancellation ............................................................................................................................................ 76
Customer Returns .................................................................................................................................... 76
Electronic Data Interchange (EDI) ........................................................................................................... 77
Error Reporting ......................................................................................................................................... 79
Electronic Data Interchange Terms & Conditions ............................................................................. 80
Return to Vendor ......................................................................................................................................... 81
RTV Request ............................................................................................................................................. 82
RTV Container Summary ........................................................................................................................ 82
Debit and Dispose Policy ....................................................................................................................... 83
Payment ........................................................................................................................................................ 84
Commercial Invoice ............................................................................................................................... 85

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Vendor Guide May 2011
Domestic (Warehouse Shipments) ................................................................................................... 85
Vendor Direct (Drop Ship) ................................................................................................................. 85
International (Warehouse Shipments) ............................................................................................. 86
Expense Offsets ....................................................................................................................................... 87
Expense Offset Dispute Resolution ................................................................................................... 89
Remittance .............................................................................................................................................. 89
Contacts ....................................................................................................................................................... 90

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Vendor Guide May 2011
New Vendor & Vendor
Maintenance

Vendor Form
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Vendor Guide May 2011
The New Vendor/Vendor Maintenance Information Form is used to gather information on a new
business partner or to update information with an existing partner.
For any new vendor, the New Vendor/Vendor Maintenance Information Form must be
completed in full and all accompanying documents must be submitted prior to issuance of any
Purchase Order(s).
Once the form is completed, in its entirety, it can be scanned and either emailed or faxed to the
Bluestem Brands Buyer along with a copy of all of the following documents:
� Certificate of Insurance naming Bluestem Brands, Inc. as an additional insured. Refer to
Purchase Order Terms and Conditions Point 17 for specific insurance requirements.
� Completed W-9 (domestic) or W-8 (international)
� Signed Manufacturer’s Certificate
The most up to date versions of all the required forms can be found through the Bluestem Brands
Vendor Portal at http://vendorrelations.bluestembrands.com/. Select ‘Other Available Forms’
and ‘Vendor Setup.’
New Vendor/Vendor Maintenance Information Form
Section 1
This section must include all of the information for correctly remitting funds to the vendor.
Complete the following:
� Vendor Name – Name of the company the Purchase Order should be issued to
� Check Payable Name – Complete name of the company the remittance should be
issued to
� Tax ID # – Tax Identification number
� Foreign Tax ID# - Foreign Tax Identification number (if available)
� Contact Name – Primary contact person for the vendor
� Title – Title of the primary contact person
� Address/City/State/Zip Code – Address information for the primary contact
� Phone #/Fax/E-Mail – Information for contacting the primary representative
� Remit To (Factor) – If the remit to is a Factor list the full name as it should appear on any
remittance
� Address/City/State/Zip Code – Information for the Factor, if applicable
� Payment Terms – Company payment terms are 2% 15 Net 60 for domestic purchases.
� Defective Merchandise Return Policy – Detail on defective merchandise and the vendor
return policy should be listed.
� Freight Terms – Select either
o Collect = Bluestem Brands will pay for the cost of transportation
o Prepaid = Vendor pays for the cost of transportation
o Other = Specify any special arrangements that have been negotiated on
payment of freight charges

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Vendor Guide May 2011
� Signature line - the signatory should print their name and date the document indicating:
“By transmitting this New Vendor/Vendor Maintenance Information Request Form
to Bluestem Brands, Inc. Vendor (1) represents that all information provided is
accurate and complete (and will be updated by Vendor as needed); (2)
acknowledges receipt of the Vendor Guide and agrees to comply with all
requirements set forth therein; and (3) agrees to indemnify and hold Bluestem
Brands and its affiliates harmless from and against any and all claims, actions,
liability, judgments, damages costs and expenses, including reasonable
attorneys’ fees, that may arise from (a) any actions of Vendor, its agents or
representatives in connection with the provision of products/services to Bluestem
Brands and/or Vendor’s relationship with Bluestem Brands, and (b) any products
sold by Vendor to Bluestem Brands.”
Section 2
For Bluestem Brands use only
Section 3
Complete contact name, title, address, city, state, zip code, phone number, fax number and email
address for each of the following. If the contact information is the same for more than one
category, indicate which contact information is to be used for the category.
� Representative Contact – REPRESENTATIVE = Sales representative for the vendor
� Customer Service – CUST SERV = Person responsible for responding to question on
product information
� Insurance Company - INSURANCE = Company issuing the Certificate of Insurance and
the contact information for questions on claims of product liability
� Missing Parts – MISSING PARTS = Requests for replacement of missing parts. Parts are
supplied to customers that received products with broken or missing parts under all
brands of Bluestem Brands.
� EDI – EDI = Person responsible for setting up and maintenance of Electronic Data
Interchange documents/data
� Return Authorization – RTV = Contact who is responsible for issuing Return Authorization
number(s)
� Warranty – WARRANTY = Contact person for questions regarding manufacturer’s
warranty information
� Vendor Compliance - VNDR COMP = Contact responsibility for receiving and distribution
of Vendor Guide information and for infraction resolution
Section 4
Warehouse Shipments - This section is to be completed for those vendors shipping products to
the Bluestem Brands Distribution Center. Complete contact name, title, address, city, state, zip
code, phone number, fax number and e-mail address for each of the following. If the contact
information is the same for more than one category, indicate which contact information is to be
used for the category.
� Purchase Order – PO = Contact information as it should appear on the purchase order
� FOB – FOB =
o Domestic purchase - The location of the vendor warehouse where Bluestem
Brands takes ownership of the product.
o International purchase - the warehouse location(s) from which the merchandise
will be shipped in the country of export
� Ship From – SHIP FROM =

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Vendor Guide May 2011
o Domestic purchase -The warehouse location(s) from which the merchandise will
be shipped
o International purchase – the location where the merchandise will be loaded into
the ocean container bound for the U.S.
Section 5
Drop Ship - This section is to be completed for those vendors shipping products directly from the
vendors’ warehouse location to a Bluestem Brands customer.
� Dropship – DS PO = Contact information as it should appear on the purchase order
� Dropship Expediting – DS EXPEDITING = Person responsible for providing shipment tracking
information
� Dropship FOB – DS FOB = The location of the vendor warehouse where Bluestem Brands
takes ownership of the product
� Dropship Ship From Location – DS SHIP FROM = Warehouse location(s) from which the
merchandise will be shipped
Certificate of Insurance
The vendor must provide Bluestem Brands with certificates evidencing that the $3 Million of
insurance required by the PO Terms and Conditions has been obtained and is in full force and
effect.
W-9 or W-8
A W-9 or W-8 must be completed and on file with Bluestem Brands prior to issuance of any
Purchase Order.
• W-9 – Request for Taxpayer Identification Number and Certification for a Domestic
Vendor
• W-8 – Certificate of Foreign Status for an International Vendor
Refer to www.irs.gov for the appropriate form.
Manufacturer’s Certificate
The Manufacturer’s Certificate represents, warrants and guarantees that all factories (including
subcontractors) used by the vendor comply with all of the requirements of the Bluestem Brands
Supplier Code of Conduct and has/shall establish and maintain appropriate procedures to
evaluate and select factories and subcontractors based on their ability to meet the
requirements of those standards. The Manufacturer’s Certificate must be submitted with the New
Vendor Set Up form.
For import vendors a list of all factories (including subcontractors) that are and/or will be used by
the Manufacturer in the manufacture of goods for Bluestem Brands must be listed. A list of all
container stuffing locations must also be provided.
The vendor agrees to update Bluestem Brands with additions to the factory and stuffing location
lists prior to manufacture of any product for Bluestem Brands.
Maintenance Information
In the event any of the contact information changes from the original New Vendor Information
Form, the updated information should be completed on the New Vendor/Vendor Maintenance
Form. The update should be highlighted and the information sent to
vendor.compliance@bluestembrands.com.

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Vendor Guide May 2011
Purchase Order Terms &
Conditions

Bluestem Brands, Inc.
Purchase Order Terms and Conditions
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Vendor Guide May 2011
THESE TERMS AND CONDITIONS EXCLUSIVELY GOVERN ALL QUOTATIONS, ORDERS AND SALES
ENTERED INTO BETWEEN BLUESTEM BRANDS, INC. (“BUYER”) AND THE SELLER IDENTIFIED ON ANY
BUYER PURCHASE ORDERS (“SELLER”). ACCEPTANCE OF BUYER’S ORDERS AND SELLER’S
AGREEMENT TO FURNISH GOODS ARE EXPRESSLY CONDITIONED ON SELLER’S ASSENT TO THESE
PROVISIONS. SHIPMENT OF PURCHASE ORDER CONSTITUTES AN AGREEMENT TO THE PURCHASE
ORDER TERMS AND CONDITIONS. NOT WITHSTANDING ANYTHING TO THE CONTRARY NOT
SENDING ANY SHIPPING INFORMATION BY VENDOR MORE THAN 10 DAYS BEFORE SHIPPING
CONSTITUTES ACCEPTANCE OF PURCHASE ORDER.
1. PACKING: All goods, wrappers and containers must bear markings and labels in
accordance with Buyer's instructions and as required by applicable federal, state and local laws
and regulations, including, but not limited to: (i) the Fair Packaging and Labeling Act; and (ii)
The Textile Fiber Products Identification Act.
2. SHIPPING: Seller shall make shipment of the goods specified on each Buyer order as
instructed. No additional charge for deviation will be paid unless Buyer's approval has been
obtained. In the absence of specific routing instructions, shipments are to be made "Best Way".
3. TIME OF ESSENCE: Shipments must be made to meet specified dates. In the event any
order is not performed or delivery is not made by the time(s) specified, Buyer may terminate the
order. In the event any order requires delivery and/or performance at different times and/or
places, and any such delivery or performance is not made by the time specified, Buyer may
cancel any said delivery or performance while retaining the remainder of the order in full force
and effect, or may cancel the entire order.
Buyer may reject early shipments without prejudice to its right to require timely shipment or may
accept said early shipments. Buyer reserves the right to withhold payment on early shipments
until the agreed delivery dates. Additional costs of warehousing, demurrage, etc., caused by
early shipments by Seller shall be deducted from the invoice price.
4. RISK OF LOSS: Seller assumes all risk of loss or damage to all goods ordered (and other
materials to be furnished by Seller) until delivery to and/or acceptance by Buyer, depending on
when the transfer of title in the goods legally passes to Buyer. All risks of fire, theft or damage of
any kind to property belonging to Buyer delivered to Seller for any reason hereunder (if any),
shall be assumed by Seller, and for as long as it is in Seller's possession, Seller shall keep such
property fully insured against all such risks, at Seller's expense, for the benefit of Buyer.
5. ACCEPTANCE/REJECTION: All goods shall be received subject to Buyer's right of
acceptance and rejection. Payment for goods prior to inspection shall not constitute
acceptance thereof and is without prejudice to any and all claims that Buyer may have against
Seller. Acceptance of all or any part of the goods shall not be deemed to be a waiver of Buyer's
right either to cancel or to return all or any portion of the goods because of failure to conform to
order, or because of defects, latent or patent, or other breach of warranty or default hereunder,
or to make any claim for actual damages occasioned the Buyer. Failure by Buyer to reject nonconforming
performance or goods by Buyer shall not require Buyer to accept subsequent
performance or goods subject to the same or any different nonconformity.

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6. INSPECTION/RIGHT TO AUDIT: The goods and all parts, material and workmanship
entering into the performance of any order (including any changes or additions hereto) may be
inspected and tested by Buyer at all times and places, and shall be subject to final inspection by
Buyer after receipt by Buyer at Buyer’s destination. If any such inspection or test indicates that all
or any of said goods, parts, material or workmanship do not conform in any respect with such
order, and Seller fails to immediately cure such nonconformity, such non-conformity shall be
deemed an anticipatory breach by Seller, and in that event Buyer shall have all the remedies
hereafter provided.
Buyer reserves the right to audit and inspect and/or authorize a third party to audit and inspect,
without any restrictions, any or all Seller facilities (including any of its manufacturers or
subcontractors). Upon receipt of any unsatisfactory audit or inspection results, Buyer reserves the
right to terminate its relationship with Seller or any Seller facility, cancel any purchase order,
return or revoke acceptance of affected goods and/or require that corrective action be taken.
Seller shall be liable for all related damages incurred by Buyer, including lost profits.
7. SUBSTITUTIONS AND QUANTITY: No substitutions of goods, materials or accessories may be
made without written permission from Buyer. Unless otherwise stated, no deviation from the
quantities specified will be accepted. Buyer's count will be accepted as final and conclusive on
all shipments. Excess shipments shipped without Buyer's permission will be returned at Seller's
expense, including transportation both ways and all handling charges.
8. CHANGES, TERMINATION: Buyer at any time may make changes in the quantities
ordered or in the specifications or drawings relating to the goods or may change or amend any
other term or condition of any order. Buyer may terminate work on any order for reason of
default or for its own convenience in whole or in part by written or electronic notice at any time
in that event. Any change or termination by Buyer, whether for default or otherwise, shall be
without prejudice to any claims for damages or other rights of Buyer against Seller. In case of any
discrepancies between the records of Buyer and Seller, Buyer's records shall control. Buyer shall
have the right to audit all elements of any termination claim and Seller shall make available to
Buyer, on request, all books, records, and papers relating thereto.
9. PRICING: Seller warrants that prices include all charges, including but not limited to,
packing, crating and transportation as specified by the terms appearing on the face of the
purchase order. Any additional costs incurred by Buyer because of Seller's failure to properly
mark each shipping container will be deducted from Seller’s invoice.
If price is omitted on any order, except where the order is given in acceptance of quoted
prices, it is agreed that Seller's price will be the lowest prevailing market price, and in no event is
the order to be filled without Buyer's written consent at higher prices than last previously quoted
or charged to Buyer. Buyer is to be informed immediately of change of prices. No charges for
blocking, boxing, carting, or cartage for regular domestic shipments will be allowed, unless
specifically approved in writing by Buyer in advance.
10. TAXES: Any applicable sales, use or federal excise taxes shall be shown on the invoice.
Any Seller supplying both services and materials shall pay all sales or use taxes on materials so
furnished and shall indemnify and save harmless Buyer from any damage, including counsel
fees, costs, expenses or penalties on account of such taxes.
11. PAYMENT: Seller's account with Buyer will be paid monthly except where cash discounts
apply or other terms are specified. It is understood that the cash discount period to Buyer will
date from the date of receipt of goods or the invoice, whichever is later, and not from the date

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Vendor Guide May 2011
of the invoice. If an advertising allowance is made available to Buyer, Seller represents that it is in
an amount substantially equal to that made available to other buyers similarly situated.
12. INTEREST: No interest will be due on late payments unless there has been prior
agreement of the parties providing for such payment.
13. SET OFF: Buyer shall be entitled at all times to set off any amounts owing from Seller to
Buyer or any of its affiliated companies against any amount due or owing to Seller with respect
to any order.
14. CONFIDENTIALITY: Seller agrees to treat as strictly secret and confidential all
specifications, drawings, samples, models and other information supplied by Buyer. Unless
written consent of Buyer is first obtained, Seller shall not in any manner, advertise, publish or
release for publication, any statement mentioning Buyer or the fact that Seller furnished or
contracted to furnish Buyer goods required by this agreement. Seller shall not disclose any
information relating to this agreement to any person not entitled to receive it. Buyer’s
instructions or other materials provided to Seller shall be used exclusively in the productions of
the goods and shall not be used for production, manufacture or design of any item for any other
person, firm or corporation, without Buyer’s written consent.
All information relating to the customer (including, but not limited to the customer’s name,
address and items purchased) is and shall remain the exclusive property of Bluestem Brands.
Duplication, reproduction, and /or use of this information for any purpose except in connection
with the delivery of the customer order is prohibited. The Vendor will destroy all records
containing the customer information no later than 18 months from receipt thereof.
15. WARRANTIES:
a. In addition to any other express representations, warranties or guarantees made by
Seller, Seller represents and warrants to Buyer that the goods/services (i) shall be free
from any and all defects in design, materials and workmanship; (ii) shall be
merchantable at the time of delivery to Buyer; (iii) shall be merchantable, fit and safe for
sale and any use by Buyer or its customers for which such goods/services are ordinarily
intended and any particular use of which Seller or its agents have knowledge, or should
have knowledge; (iv) shall conform to any specifications, drawings, samples or other
descriptions previously established by Seller; (v) shall be free and clear of all liens and
encumbrances or any kind, and (vi) that Seller has good and merchantable title. Seller
acknowledges that any defect in the goods/services or delay in or failure of delivery or
performance may occasion special damage to the Buyer. Seller shall use its best efforts
to timely correct errors in any goods/services that cause the same not to comply with the
foregoing.
b. Seller represents and warrants that all goods/services being sold on each purchase order
shall be in compliance with all United States federal warranty laws and that to the extent
that the goods/services being sold contain any warranties such warranties shall comply
with such laws. Seller further agrees to defend, indemnify and hold harmless Buyer from
and against any and all costs, fees, expenses, fines, penalties, or charges of any kind
whatsoever which Buyer might incur as a result of Seller’s goods/services not being in
compliance with United States federal warranty laws and/or Seller’s goods/services
warranties not being in compliance with United States federal warranty laws.

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Vendor Guide May 2011
c. Seller represents and warrants that any goods/services shipped hereunder were
designed, manufactured, packaged, labeled, tagged, stored, shipped and invoiced in
compliance with all applicable laws, regulations, orders and ordinances, including but
not limited to those pertaining to labeling, pricing, advertising, hazardous materials,
health and safety, specifically including, but not limited to, the Federal Fair Labor
Standards Act, the U.S. Consumer Product Safety Act (“CPSA”) and the Safe Drinking
Water and Toxic Enforcement Act of 1986, California (U.S.A.) Health and Safety Code,
Section 25249.5 et seq. (Proposition 65), and that the goods/services, and the sale
thereof by Buyer, do not and will not violate any applicable laws, regulations, orders or
ordinances. Seller is required to report all “substantial product hazards” as defined by
the CPSA. In addition, Seller shall immediately notify Buyer of any potentially reportable
product hazards made to Seller by any third party (e.g. customers or safety listing
agencies).
d. Seller represents and warrants that: (i) no goods/services will be labeled with “Made in
USA”, “Made in America” or an similar language unless such goods/services and every
component and part of such goods are 100% made in the United States of America, as
contemplated by applicable laws; (ii) Seller’s descriptions of the goods shall be true and
accurate, and not misleading; (iii) Seller has all necessary rights to offer the goods for sale
and to deliver them to Buyer; and (iv) the goods, and the use and maintenance of such
goods, do not and will not, and Seller will not, in connection with its performance under
this agreement, infringe, misappropriate, or violate any patent, trademark, trade name,
service mark, trade secret, mask work, copyright, design, publicity, privacy or other
proprietary right of any third person or entity. If the use, distribution or sale by Buyer of
any goods is enjoined, or in Buyer’s opinion is likely to be enjoined, at Buyer’s request and
option, and without prejudice to Buyer’s rights and remedies, Seller shall, at its expense:
(i) procure from the person or persons claiming or likely to claim infringement, a license
for Buyer and its customers to continue to use such goods; or (ii) modify the allegedly
infringing goods to avoid the infringement without materially impairing performance or
compliance with the applicable specifications.
Acceptance of each purchase order constitutes a reaffirmation of the above representations
and warranties.
16. INDEMNIFICATION: Seller shall indemnify and hold harmless, and at Buyer’s request
defend, Buyer and its affiliates, successors and assigns (and its and their respective officers,
directors, employees, customers and agents) from and against any and all actions, litigation,
claims, suits, losses, liabilities, damages, settlements, expenses and costs (including, without
limitation, attorney’s fees and court costs) that may arise out of, relate to or be connected in
any way with any of the following: (i) any breach (or claim or threat thereof that, if true, would
be a breach) of this agreement by Seller, including, without limitation, any breach or alleged
breach of any representation or warranty of Seller; (ii) any goods sold hereunder; (iii) any failure
by Seller to comply with any applicable law or regulation, including any breach of a warranty by
Seller under any applicable law; (iv) any negligence, gross negligence, willful misconduct or
dishonesty of Seller, its agents, employees or contractors; (v) Buyer’s advertisements based upon
Seller’s specifications for the goods; (vi) any inaccuracies in, or omissions from, any product
information provided in connection with the goods; (vii) any use, distribution, sale or other
disposition of the goods anywhere in the world that infringes any patent, trademark, service
mark, trade secret, mask work, copyright, design or other proprietary right of any third person or
entity; and (viii) Buyer’s offer for sale, or sale, or distribution of any goods, including, without
limitation, liability based on death or injury to any person (including Buyer’s employees) or
damage to property resulting or arising or alleged to result or arise from or out of the sale or

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Vendor Guide May 2011
other distribution by Buyer or use of such goods. Seller may not settle any claim or liability for
which indemnification is sought without the prior written approval of Buyer, which approval shall
not be unreasonable withheld or delayed.
17. INSURANCE: Seller shall maintain policies of: (i) comprehensive general public liability
insurance, with “Broad Form Vendors Endorsement”, to insure against any claims arising from
Seller’s performance hereunder, naming Buyer as an additional insured and additional loss
payee, for personal injury and property damage coverage with limits of liability of not less than
$3,000,000.00 per person and aggregate; and (ii) statutory workers’ compensation insurance on
its agents, employees and contractors. Seller shall provide Buyer with certificates evidencing
that the insurance required hereunder has been obtained and is in full force and effect and
requiring that Buyer be given at least thirty (30) days notice prior to any cancellation.
Certificates of insurance shall be sent to: Bluestem Brands, Inc., 6509 Flying Cloud Drive, Eden
Prairie, MN 55344 USA.
18. ACTS OF GOD: Neither Buyer nor Seller shall be liable for delays or defaults in the
performance of any purchase order due to causes beyond its respective control, including, but
not limited to strikes, labor disturbances, lockouts, riots, fire or other casualty, acts of God, acts of
war, terrorism or acts of public enemy, or any other cause, whether like or unlike the foregoing, if
similarly beyond its control. During the period of such delay or delays by Seller, Buyer reserves
the rights to (i) cancel all or part of any order which has not been shipped by Seller; and/or (ii)
purchase goods elsewhere and, at Buyer's option, apply such purchase to reduce the quantities
due under any affected order.
19. STRICT COMPLIANCE: Buyer may at any time insist upon strict compliance with these
terms and conditions, notwithstanding any previous custom, practice, or course of dealing to
the contrary.
20. SURVIVAL OF COVENANTS: All agreements to defend, indemnify and hold harmless, and
all covenants by Seller herein, shall survive acceptance of the goods and payment therefore by
the Buyer.
21. ASSIGNMENT: No right or obligation of Seller under this agreement, including, without
limitation, any account based upon any order, shall be assigned or subcontracted without the
prior written consent of Buyer, and any attempted assignment or subcontract without such
consent shall be void and vest no rights as against Buyer, either at law or in equity, in the
purported assignee or subcontractor. Any written consent of Buyer to assignment or
subcontract of any such right, including any such account, shall be limited to the particular
instance and not regarded as establishing a general consent to any further or other assignment
or subcontract to the same or other assignee or subcontractor.
22. GENERAL: This agreement and any order hereunder shall be construed, interpreted, and
the rights of the parties determined in accordance with the laws of the State of Minnesota
applicable to contracts to be performed in the State of Minnesota. The terms and conditions
contained herein pertain to all Buyer purchase orders regardless of method of transmission
including but not limited to mail, fax, and Electronic Data Interchange (E.D.I.). The invalidity in
whole or in part of any condition of this agreement shall not affect the validity of any other parts
hereof. This agreement may only be amended by a writing signed by each of the parties
hereto, shall be binding upon and inure to the benefit of the parties hereto and their respective
successors and permitted assigns, and is not intended to confer upon any other person any
rights or remedies. Buyer and Seller irrevocably consent to the personal jurisdiction of the District
Court of Hennepin County, Minnesota, or the United States District Court for the District of

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Minnesota. Buyer and Seller agree that the U.N. Convention for the International Sale of Goods
shall not apply. The rights and remedies provided herein shall be in addition to any other rights
and remedies given by law.

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Vendor Guide May 2011
Supplier Conduct Guide

Bluestem Brands, Inc.
Supplier Conduct Guide
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Bluestem Brands, Inc. is guided by the highest ethical and legal standards. We make this
commitment with the intent of obtaining and maintaining a reputation for excellence and
ethical conduct in all aspects of our business, including our business relationships. We expect
the same of our suppliers. Bluestem Brands will seek to identify and utilize suppliers who share our
commitment and reserves the right to conduct, or have conducted on our behalf, audits of
supplier and manufacturer/subcontractor production facilities and business practices in order to
monitor such commitment. Bluestem Brands reserves the right to cease doing business with any
supplier who does not share our commitment.
Ethical and legal conduct is the responsibility of every Bluestem Brands supplier. While it is not
possible to develop a detailed set of rules covering all circumstances, this Supplier Conduct
Guide provides general information to assist suppliers in understanding their responsibilities. It is
the responsibility of every supplier to read, understand and comply with these Supplier Conduct
Guidelines as well as any other materials which govern supplier conduct that may be issued by
Bluestem Brands from time to time in the future. If you have any questions about the guidelines
contained herein or what is expected of you as a Bluestem Brands supplier, please contact us at
suppliers@bluestembrands.com.
Antitrust
Bluestem Brands competes vigorously, fairly and in compliance with all antitrust and related
laws. The purpose of antitrust laws is to protect competition. All suppliers must be familiar with
the requirements of U.S. antitrust laws so they may comply with the laws, as well as maximize the
competitive position of Bluestem Brands. Violation of antitrust laws is a felony and can result in
imprisonment and fines for both the supplier and Bluestem Brands. Damage awards in civil suits
which arise out of violations of antitrust laws are tripled and may include costs and attorneys’
fees. The cost in time, reputation and lost business can be staggering.
As a retailer, our primary antitrust concern lies in communications with our competitors and
suppliers. Bluestem Brands may not discuss prices, markups, markdowns or other terms or
conditions of sale, or supplier relationships with Bluestem Brands competitors. In addition, no
information regarding any future plans of Bluestem Brands may be discussed with competitors.
No Bluestem Brands employee may make any agreement, whether directly or indirectly, with a
competitor regarding price or other terms or conditions of sale or market allocation. Suppliers
may not act as intermediaries for the transmittal of any of the above information.

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Supplier Standards and Compliance with Laws
Bluestem Brands maintains high ethical standards and business principles in everything we do.
We expect our suppliers will only utilize manufacturers and subcontractors that provide
employees with a safe and healthy workplace, do not use forced or other compulsory labor,
and practice nondiscrimination principles, pay fair wages, limit work hours and do not use child
labor. All suppliers, manufacturers and subcontractors must comply with the Bluestem Brands
Supplier Code of Conduct (a copy of which is attached as Exhibit A).
Suppliers must disclose the identity, physical location and ownership of all factories that will
manufacture or come in contact with Bluestem Brands goods, including the use of subcontractors.
Any proposed change from one factory to another or the use of sub-contractors
must be approved by Bluestem Brands before production begins.
Suppliers are responsible for ensuring compliance with Bluestem Brands’ Code of Conduct by all
facilities and the suppliers or subcontractors that produce goods sold to Bluestem Brands.
Bluestem Brands reserves the right to audit and/or authorize a third party to audit, without any
restrictions, any or all supplier facilities (including any of its manufacturers or subcontractors).
Upon receipt of any unsatisfactory audit results, Bluestem Brands, reserves the right to terminate
its relationship with a supplier or facility, cancel a purchase order, return or revoke acceptance
of affected goods and/or require that corrective action be taken. Suppliers shall be liable for all
related damages incurred by Bluestem Brands, including lost profits.
Conflicts of Interest
No supplier shall bribe or make any payment of any kind, including gifts of more than nominal
value, to any Bluestem Brands employee. Receipt of a bribe or unauthorized gift is a conflict of
interest by the Bluestem Brands employee and a violation of the employee’s employment
relationship with Bluestem Brands. While it is not possible to develop a comprehensive set of rules
covering all circumstances, the following are examples of types of activities by a supplier that
could be considered a conflict of interest:
� Giving cash payments in exchange for a purchase commitment.
� Giving gifts to Bluestem Brands employees, including samples for personal use.
Bluestem Brands employees may accept certain social amenities, gifts of limited value, or
infrequent meals or entertainment when they are offered. The following are examples of types of
activities by a supplier that are not considered a conflict of interest:
� Gifts of promotional or advertising materials having nominal value and bearing
the supplier's identification.
� Customary business amenities, such as meals and entertainment, if they are
associated with a business purpose, reasonable in cost, infrequent, and the
employee is accompanied by the supplier.
Confidentiality
All suppliers are expected to regulate their activities so as to avoid loss or embarrassment to
Bluestem Brands that might arise from the influence of those activities on business decisions or
from disclosure or private use of Bluestem Brands business information or plans. These disclosures
may not only harm Bluestem Brands, but may be illegal and are a breach of the terms and
conditions of our relationship. The best guide is good judgment. However, under no

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circumstances should a supplier ever disclose proprietary information, pricing information,
marketing plans, or any other business plans, regardless of whether the disclosure is work related.
Environmental Laws
Bluestem Brands strives to conduct its business in a manner that protects and preserves the
environment. Suppliers are expected to comply with all applicable laws concerning
environmental protection.
Imports/Exports/Customs
Suppliers must ensure that all products manufactured or sold for Bluestem Brands comply with all
applicable laws, regulations, standards and orders of the United States or any other applicable
national, state or local government, including, but not limited to, the U.S. Customs Service laws
and regulations governing the importation/exportation, entry/exit and sale of
imported/exported merchandise. Suppliers must make all reasonable efforts to make sure that
all commercial documents required for U.S. Customs entry/exit are true and accurate.
Intellectual Property
Unauthorized use by suppliers of copyrights, patents, trademarks, service marks, logos, designs or
other intellectual property in which Bluestem Brands has established rights will be vigorously
prosecuted. Unauthorized use of intellectual property in which other companies or individuals
have protectable rights is to be carefully avoided. Suppliers must comply with usage
requirements communicated by owners of such intellectual property.
Product Safety
Manufacturing and selling safe products not only helps Bluestem Brands meet its legal
obligations, but is imperative to meeting our commitment of quality and value to our customers.
To provide products that satisfy our requirements, Bluestem Brands pays careful attention to
product design, manufacture, advertising, assembly and delivery. The Bluestem Brands terms
and conditions of purchase require our suppliers to warrant that all goods are made in
compliance with applicable laws and we require that all manufacturers and contractors with
whom Bluestem Brands or its suppliers do business are in compliance with the law, including, but
not limited to, the Consumer Product Safety Act (the “CPSA”). Suppliers are required to report
all “substantial product hazards” as defined by the CPSA. In addition, Suppliers who are made
aware of potentially reportable product hazards by any third party (e.g. customers or safety
listing agencies) are immediately required to notify Bluestem Brands.
Reporting Violations of Law or Vendor Conduct Guidelines
For the protection of both Bluestem Brands and individual suppliers, it is essential that each
supplier make prompt and full disclosure of any situation that may involve a violation of law or
these Supplier Conduct Guidelines, whether or not the supplier is personally involved.
If you have knowledge of or suspect a violation of law or the Supplier Conduct Guidelines, you
may report the violation in either of the following ways:
• Send an e-mail message to: suppliers@bluestembrands.com
• Write to: Bluestem Brands, Inc.
6509 Flying Cloud Drive
Eden Prairie, MN 55344
Attention: Legal Department

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Vendor Guide May 2011
Suppliers will not be subject to retaliation for reporting, in good faith, a suspected violation of this
Conduct Guide.
EXHIBIT A
Bluestem Brands, Inc.
Supplier Code of Conduct
Bluestem Brands, Inc. (Bluestem Brands), and its affiliated companies, conduct its business in an
ethical manner. We are concerned about human rights. We expect our business partners to
share our ethical concerns and to demonstrate that commitment through compliance with the
following standards by our business partners, including all manufacturers, contractors,
subcontractors and suppliers used in the manufacture and finishing of products that are ordered
by Bluestem Brands or any of its affiliated companies.
1. Safe and Healthy Workplace – Business partners must provide a safe and healthy workplace
that complies with local laws. Business partners who provide residential facilities for their
workers must also provide safe and healthy residential facilities in compliance with local
standards.
2. No Forced or Compulsory Labor – We will not work with business partners who use forced
labor in the manufacture of products for Bluestem Brands.
3. No Harassment or Abuse – We will not work with business partners who utilize physical, verbal,
sexual or mental punishment against their employees.
4. No Discrimination – While we respect cultural differences, we believe workers should be
employed and compensated based upon their abilities, rather than their gender, race,
personal characteristics or beliefs, and encourage our business partners to eliminate
discrimination in their workplaces.
5. Reasonable Working Hours and Overtime – Business partners must not require a work week
which exceeds local laws or business customs, and we encourage our business partners not
to require more than a 60-hour work week, on a regularly schedule basis, except for
compensated overtime in compliance with local laws.
6. Fair Wages – Business partners must provide wages and benefits in compliance with local
laws, and we encourage our business partners to commit to the betterment of wage and
benefit levels that address the basic needs of workers and their families.
7. No Child Labor – We will not work with business partners who utilize child labor. We define
child labor as either being below the local minimum working age, below the local age for
completing compulsory education, or the age of 14, whichever is greater.
8. Country of Origin – We will not work with business partners who use deceptive practices to
deliberately misrepresent country of origin in order to evade quota or other import
restrictions or duties on any products that will be sold by us.

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Product & Sample
Information

Product & Sample Information
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The purpose of the Product information section is to provide information for completing New
Product Information Sheets and presenting/sending samples to Bluestem Brands.
New Product Information Sheet
All vendors are required to completely fill out and submit to the Buying office the appropriate
New Product Information Sheet (NPI) for all new products. All points of the New Production
Information Sheet must be filled in accurately. Details on the product are distributed to all areas
of Bluestem Brands.
New Product Information Sheets can be found at http://vendorrelations.bluestembrands.com/.
If you are unable to find the correct New Product Information Sheet, please contact the buying
office. Each product category requires a unique form. Please thoroughly fill out all the
requested information and submit the information in an e-mail to the buyer and coordinator by
the designated deadline. Failure to meet this deadline may result in a delay or the need to
remove product from a specific media.
The NPI requires base information on all product categories to ensure accurate costing and
ease of handling through the supply chain.
Below is a list of the information that is required on all new products:
• Representative: Name of the contact person
• Representative Phone Number: Telephone number of the contact person
• Representative Email: Email address of the contact person
• Buyer’s Name: Bluestem Brands Buyer
• Coordinator’s Name: Bluestem Brands Coordinator
• Date of Inventory Available: Date merchandise is available to ship
• Vendor Name: Company Name for the Purchase Order
• Factory: Manufacturer name
• FOB Point: City, State and/or Country where Bluestem Brands takes possession of the
product
• Product Description: General description of the product
• UPC: Universal Product Code or GTIN
• Vendor Model #: Model number of the product offered
• Terms: Terms of purchase for the product offered
• Dropship: Yes, if the product can be shipped directly from the vendors warehouse to the
customer. No, if the product must be shipped to the Bluestem Brands Distribution Center
• Specify Dropship Charge: If the product can be shipped directly to the customer,
indicate any specific charge and whether or not this includes the cost of shipping or
does not include the cost of shipping
• Does the Cost Include Packaging: Indicate yes if the packaging has been tested by an
ISTA certified laboratory and test report(s) can be provide. Indicate no if there is not an
independent laboratory test report.
• Trademark: Check this box if the product is trademarked
• Registered: Check this box if the product is registered
• Pallet Quantity: If the product will be shipped to the Bluestem Brands Distribution Center
indicate the total number of units that would be delivered on a single pallet

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• Master Pack Quantity: the unit quantity that will be packed in a master carton and
shipped to the Bluestem Brands Distribution Center, this information must remain constant
throughout the life of the product
• Master Pack: The dimensions (inches) and weight (pounds) of the master carton
• Unit Pack: The dimensions (inches) and weight (pounds/ounces) of the packaging for the
unit as it is to be sold
• Carton Type: Choose one of the following:
o Non-Reshippable Carton: Products must be in Reshippable carton unless other
arrangements are agreed to in writing by the Bluestem Brands Buyer
o Non-Reshippable Poly Bag: all poly bags must be marked with the appropriate
warning information
o Reshippable Carton: the unit carton that can be shipped directly to the Bluestem
Brands customer and will not require rework at the Bluestem Brands Distribution
Center
o Blister Pack: units in protective blister packing
o Other: Specify the type of packaging
• Planning Lead Time: The number of days from time the product is ordered to the point of
Bluestem Brands ownership (FOB point)
• Closeout: Indicate yes if the product is offered at a reduced cost that will no longer be
carried
• Harmonized Code (Tariff): The U.S. Customs ten (10) digit Harmonized Traffic Classification
• Retail: Suggested Retail price
• PO Cost: The cost of the product that will appear on the purchase order
• Minimum Buy: Minimum number of units required for purchase
All NPI sheets include a set of required selling features that are product specific. All the required
selling features will populate into the NPI automatically based on the selected product
category. Each of the selling features will have one of the following fields for data entry:
• Text Box
• True/False Dropdown
• Option Dropdown
If a dropdown field is missing a needed option, please contact the appropriate merchandise
coordinator to have it included.
If the product is being sold as an item that would be directly imported by Bluestem Brands
additional information is required on the NPI.
• FOB Cost in US Dollars: price to be listed on the purchase order and commercial invoice
• Exchange Rate
• Freight to Warehouse: Estimated Freight cost
• Duty: Indicate the U.S. Customs duty rate and duty amount
• Total Cost: Total estimate landed cost of the product
• Country of Origin: the country of origin of the product as required by U.S. Customs
• Harmonized Tariff Code: the 10 digit number used to classify an import product and
identify the rates of duty charged on it
In the event the new product requires a Material Safety Data Sheet (MSDS) and/or Package
Testing Report and/or Owner’s Manual and/or is offered with a Manufacture’s Warranty the
information should be included with the submission of the NPI or sent to
Merch.QA@bluestembrands.com.

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Vendor Guide May 2011
Depending on the type of product, additional information may be required and must be
completed prior to submission of the NPI.
Vendor Supplied Image Requirements
Vendor supplied scan specifications for print and web use are:
Scans should be at least 4”x 5” at 300 dpi
• Products featured in print larger then 4”x 5” require at least 8”x10” at 300 dpi
• Acceptable formats include: tiff, jpeg, ai, psd, bmp, png, eps, or pdf high resolution files
• Unacceptable formats include: doc or excel files
• Zip folders or files are blocked by the BSB firewall
• Overlaying images on products with screens is preferred
• Outlines are preferred for products shot on seamless backgrounds
Preferred format for logos are ai or eps files, CS4 or earlier
Color Swatch Options
1”x1” 300 dpi image is preferred
Indicate pantone or RGB color on the NPI form
Provide physical sample of color/pattern/texture
Sample Requirements
Physical samples may be requested by the Bluestem Brands Buyer. If a sample is requested it
should be shipped prepaid to the attention of the requesting Buyer at the below address unless
instructed otherwise.
Bluestem Brands, Inc.
Attention: (Buyer’s Name)
6509 Flying Cloud Drive
Eden Prairie, MN 55344
The product sample and its packaging must be representative of what the Bluestem Brands
customer will receive. The vendor is responsible for the sample during transit.
When shipping multiple cartons, please notate carton number (ie. 1 of 3)
Bluestem Brands does not return samples. If a vendor requests samples be returned, return
freight will be at the vendor’s expense.
Jewelry & Watch Sample Requirements
Jewelry Samples
Vendors are required to submit one sample on a memo basis. The sample is to be sent to
the Buying Office in Eden Prairie by the requested date and must represent final
production.

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These samples will be kept until the catalog they have been featured in has mailed
which is approximately 9-12 months. After this time they will be returned using the
vendor’s Fed Ex or UPS number. A master sample may be needed long term for special
diamond programs.
Bluestem Brands is not responsible and will not pay for any damaged or lost samples
submitted.
Jewelry samples submitted will be evaluated by our Quality Assurance department and
must be identical to the final production with the same quality of stones, metal, proper
stampings, etc. Generally ring samples should be submitted in a size 7 for ladies ring and
a size 10 for men’s ring. Missing a deadline and/or submitting poor quality product, may
result in the cancellation of a product.
Please submit any specialty gift boxes, romance cards, warranties, etc used for a
product along with the sample.
Note: Cubic Zirconia samples will not be accepted in place of diamond samples.
Watch Samples
Vendors are required to submit a Quality Assurance sample unless a chrome photograph
is submitted. The sample should be a live production sample and must be sent with the
appropriate box, warranty, and instructions unless the brand was previously submitted
All Jewelry & Watch samples are to be shipped to:
Bluestem Brands, Inc.
6509 Flying Cloud Drive
Eden Prairie, Minnesota 55344
Attention: Leslie Burns
Unsolicited Samples
All samples received by Bluestem Brands that were not requested will be disposed of and not
returned to the vendor.

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Quality Assurance

Quality Assurance
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Bluestem Brands, Inc. purchases only the highest quality merchandise for its customers. Products
must function as claimed, be well constructed, safe and meet or exceed the customer’s
expectations. The product’s packaging must also protect the product under normal shipping
conditions to the customer; maintaining the integrity of the product with no damage. Bluestem
Brands will not accept second quality goods or any product that deviates in any way from the
approved photo/approval sample(s) and product information supplied on the new product
information sheet. No changes to the product design or materials including components of the
product, packaging materials or the factory(s) producing the product can be changed without
notification and approval from Quality Assurance and/or the Bluestem Brands Buyer. A
production sample will need to be submitted for any of the above changes. Product Test,
Inspections or Factory Audits may be required.
Inspection
Bluestem Brands, Inc. requires all product shipments to have a final random inspection prior to
shipping. It may be an independent inspection done by an independent inspection agency or
an approved internal inspection procedure. The inspection procedure should be done in
accordance to ANSI/ASQC Z1.4 (Mil std 105 E). The sampling plan should include AQL levels of
.10 critical, 2.5 functional and 4.0 cosmetic. Below is an example of a normal sampling plan.
Depending on the trend of previous inspections or conditions of the production process a
“normal” inspection may not be appropriate for the inspection of your shipment. Please use the
appropriate sampling plan to ensure the product you supply Bluestem Brands is first quality.
Please submit your quality inspection process to Merch.QA@bluestembrands.com for review. In
some circumstances Bluestem Brands may require final random inspection, factory assessments
and/or initial production inspections. In some instances Bluestem Brands may also require a top
of production sample and/or inspection reports to be submitted prior to shipping.
Sample Inspection Table: Normal
Lot
Size
Sample
Size
Func 2.5 AQL
Rej. #
Cosm 4.0 AQL
Rej. #
0-25 5 1 1
26-50 5 1 1
51-90 5 1 1
91-150 13 1 2
151-280 20 2 2
281-500 20 2 3
501-1,200 32 3 4
1,201-3,200 50 4 6
3,201-10,000 80 6 8
10,001-35,000 125 8 11
35,001-150,000 200 11 15

Non-Compliant Merchandise
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When defective, incorrect or noncompliant merchandise is discovered in our receiving process
or inadvertently passes through our receiving process it may be necessary to sort, rework or
return the inventory. Depending on the severity of the difference or amount of sorting/rework
required, an expense offset to the vendor may result.
Quality Assurance Vendor Audit
Bluestem Brands is committed to providing its customers with high quality merchandise. To
ensure that this level of quality is obtained, Bluestem Brands utilizes a Quality Assurance Vendor
Audit program. This program guarantees that Bluestem Brands’ vendors/manufacturers have a
quality control system in place.
The Quality Assurance Vendor Audit program assesses vendor/factory documentation relating
to quality control systems, production records, approved written procedures, and up-to-date
training for Quality Control personnel. To review and regulate quality procedures, Bluestem
Brands has chosen Modern Testing Services (MTS) to administer the audit. MTS is a global
independent provider of technical services to retailers, vendors, and manufacturers. MTS will
contact the vendor/factory directly to schedule the audit at which point an audit request is
submitted by Bluestem Brands.
Bluestem Brands’ Quality Assurance department will contact the vendor upon audit completion.
An email will be sent with a copy of the audit report and a summary indicating if the findings are
sufficient or if action is needed. If a corrective action plan is required, the vendor will need to
submit the plan to Quality Assurance within the specified timeline.
The initial audit and any associated travel expenses will be covered by Bluestem Brands. Any
subsequent audit expenses will be the responsibility of the vendor/factory to cover.
QA Vendor Audit Overview
• Opening Meeting
• Factory/Office Observation
• Employees Interviews
• Document / Record Review
• Closing Meeting
Questions related to the Quality Assurance Vendor Audit program can be emailed to
Merch.QA@bluestembrands.com.

Product Regulations and Hazardous Materials:
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The vendor is responsible for compliance with all Federal and State laws and regulations
including, but not limited to the following. Bluestem Brands may require the vendor to supply a
3 rd party test report verifying the product passes all applicable regulations.
FTC (Federal Trade Commission): http://www.ftc.gov
• Care Labeling Rule
• Textile Fiber Products Identification Act
• Wool Labeling Act
• Fur Products Labeling Act
• Guidelines for Leather and Imitation Leather Products
• Guidelines for the Jewelry Precious Metals and Pewter Industries
• Appliance Labeling rule
• Television Energy Efficiency Labeling Rule
• Fair Packaging Labeling Act
• Magnuson-moss Warranty Act
• National Stamping Act
• Country of Origin Labeling and Identification of Manufacturer Labeling
CPSC (U.S. Consumer Product Safety Commission): http://www.cpsc.gov
• Consumer Product Safety Act
• Federal Hazardous Substances Act
• Flammable Fabrics Act
• Refrigerator Safety Act
• CPSIA (Consumer Product Safety Improvement Act)
FDA (U.S. Food and Drug Administration): http://www.fda.gov
• Leachable Lead and Cadmium Content
EPA (Environmental Protection Agency): http://www.epa.gov
• Battery Act
• Pesticide Registration and Labeling Requirements
• Control of Emissions from new and in use non road compression ignition engines
• Formaldehyde Standards for Composite Wood Products Act
USDA (United States Department of Agriculture):
http://www.aphis.usda.gov/plant_health/lacey_act/index.shtml
• The Food, Conservation, and Energy Act of 2008 amended the Lacey Act
NHTSA (National Highway Traffic Safety Administration): http://www.nhtsa.dot.gov/
• Child Restraint System
FCC (Federal Communications Commission): http://www.fcc.gov/
• Radio Frequency Equipment Authorization
California Environmental Protection Agency (Air resources Board):
http://www.arb.ca.gov/homepage.htm
• Hazardous Ozone-Generating “Air Purifiers”
• Reduce Formaldehyde Emissions from Composite Wood

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California Bureau of Home Furnishings and Thermal Insulation: http://www.bearhfti.ca.gov/
• Flame Retardence of Upholstered Furniture
• Flammability of Mattresses
California Office of Environmental Health Hazard Assessment: http://oehha.ca.gov/
• Safe Drinking Water and Toxic Enforcement Act of 1986 (proposition 65)
California Energy Commission: http://www.energy.ca.gov/appliances/index.html
• Appliance Efficiency Regulation
Illinois General Assembly: http://www.ilga.gov/
• Illinois Lead Poisoning Prevention Act
All State product filling material “Law Label” regulations
http://abflo.info/usa_labels/bedding_furniture.htm
DOT (Federal Department of Transportation): http://www.dot.gov/
Minnesota HF No. 3339 Lead and Cadmium Children’s Jewelry:
http://wdoc.house.leg.state.mn.us/leg/LS86/HF3339.0.pdf
Connecticut HB No. 5314 An Act Banning Cadmium in children’s Jewelry:
http://www.cga.ct.gov/asp/cgabillstatus/cgabillstatus.asp?selBillType=Public+Act&bill_num=113
&which_year=2010&SUBMIT1.x=7&SUBMIT1.y=7
Toxics in Packaging Clearinghouse Rule (Multiple State Regulations):
http://www.toxicsinpackaging.org/model_legislation.htm
• Regulations Limiting the Toxicity of Packaging
Hazardous Materials regulations require certain articles and substances must comply with special
labeling, handling and documentation requirements or may have other types of shipping
restrictions. In order to identify these products prior to shipping, please send a material safety
data sheet (MSDS form) with the New Product Information Sheet. Products that contain liquids,
paste or gel may be considered hazardous for shipping. If you have questions regarding
hazardous materials please contact Quality Assurance at Merch.QA@bluestembrands.com.

CPSIA Certification Process
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Vendor Guide May 2011
The Consumer Products Safety Improvement Act (CPSIA) requires that all products regulated by
the Consumer Products Safety Commission (CPSC) be tested and certified before the products
enter into the United Sates. Some of the regulations regulated by the CPSC include but are not
limited to the Consumer Products Safety Act (CPSA), the Federal Hazardous Substances Act
(FHSA), and the Flammable Fabrics Act (FFA). To find out more information about these
regulations and how they apply to your products please visit the CPSC website at
http://www.cpsc.gov/
To ensure compliance with the CPSIA Bluestem Brands has partnered with CH Robinson to
establish processes that ensure all appropriate documentation is submitted prior to booking the
shipment with CH Robinson. The process outlined below is used for all bluestem international
purchase orders.
1. When a vendor receives an international PO from bluestem they will need to determine if
the product is regulated by the CPSIA and requires certification before being imported
into the United States.
2. If the product is covered by the CPSIA; the product will need to be tested in a way that
conforms to the guidelines set forth in the CPSIA law.
a. Bluestem Brands Requires that testing is done on an annual basis for those items
without a clear testing guideline set by the CPSC. http://www.cpsc.gov/
b. All test reports submitted to Bluestem must make reference to the model number
that is being certified.
3. Two weeks prior to the shipment the vendors must complete the General Certificate of
Conformity Worksheet (GCC); which is found on the vendor relations website in the QA
section. http://vendorrelations.bluestembrands.com/. The GCC must be fully completed
and the appropriate testing results submitted to the Quality Assurance Department.
a. A separate GCC and appropriate test reports need to be submitted for each
product on the PO.
i. A new GCC is needed every time the product is ordered.
4. Bluestem reviews all test reports and GCC’s to valid the information.
5. If GCC and test reports are approved bluestem will issue a URL to the vendor for each of
the GCC’s submitted.
6. The vendor must supply the URL’s on the booking request form in the marks and numbers
field when requesting shipment with CH Robinson.
7. CH Robinson will verify the URL’s are valid and arrange pickup with the vendor.
Failure to comply with this process as outlined can result in delayed payment and/or shipment of
the product. It may also result in cancelation of the PO.
We value our relationships with our vendors and if you have any comments, questions or
concerns please contact the Quality department at Merch.QA@bluestembrands.com
Additional detail and step by step instructions of Bluestem Brands’ CPSIA compliance process
can be found on the Bluestem Brands’ vendor portal under ‘Quality Assurance Requirements’
http://vendorrelations.bluestembrands.com/.

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Vendor Guide May 2011
USDA Food, Conservation and Energy Act of 2008 Amended Lacey Act
The Lacey Act requires import declaration of certain plants and plant products. The declaration
is determined by the Category HTS code of the product. The declaration requires the following
information be provided:
• Description of Merchandise
• Article/Component of Article
• Plant Scientific Name (Genus and Species)
• Country of Harvest
• Quantity of Plant material in Cubic meters
• Percentage of Recycled Material
Product requires declaration if the HTS code matches those called out by the USDA:
http://www.aphis.usda.gov/plant_health/lacey_act/downloads/2009-
09ImplementationScheduleLaceyAct.pdf
When the declaration is required the Plant and Plant Product Declaration form needs to be
completed and sent to: Merch.QA@bluestembrands.com and to CH Robinson origin office at
the time of booking.
http://www.aphis.usda.gov/plant_health/lacey_act/downloads/declarationform.pdf
Clean Air Act (EPA) Revision to Emission Standards for Non-Road Engines
The U.S. Environmental Protection Agency (EPA) has adopted a new exhaust emission standard
for marine spark-ignition engines and small land-based non-road engines. EPA is also adopting
evaporative emission standards for equipment and vessels using these engines. These standards
apply only to newly manufactured products. The standards will reduce the harmful health
effects of ozone and carbon monoxide from these engines, equipment, and vessels. This law is
primarily related to gas powered non- road engines. For more details on the requirements please
refer to the EPA web site http://www.epa.gov/otaq/regs/nonroad/marinesiequipld/420f08013.htm.
When the declaration is required the EPA form needs to be completed and sent to:
Merch.QA@bluestembrands.com and to CH Robinson origin office at the time of booking.
The following information must be included:
• Bond information such as bond issuer, policy number and state of issue
• Engine Manufacturer
• Model Number
• A list of serial numbers by model
• Build date
• Engine Family
http://www.epa.gov/otaq/imports/forms/3520-1.pdf

Bluestem Brands Private Brand Standard
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Vendor Guide May 2011
The Vendor/Manufacturer is responsible for producing and delivering goods that comply with all
Bluestem Brands Product Standards. Any clarification of the standards or requirements must be
requested prior to commitment of goods. It is also the responsibility of the Vendor/Manufacturer
to assure that all production merchandise is in full compliance with all applicable Industry and/or
Government Standards. Vendor must inspect goods and ship only first-quality merchandise
reflecting the quality, composition, and/or content of the approved sample.
Once a product has been approved by Bluestem Brands, no changes can be made to
materials, construction, or production locations of goods or its parts. All changes must be
approval by the Bluestem Brands Buyer prior to production.
Bluestem Brands may require 3 rd party quality assessments of each factory and/or 3 rd party
inspection of goods prior to shipping. Modern Testing Services (MTS) is Bluestem Brands
approved 3 rd party testing company for such inspections.
Quality Control Process
Vendor/Manufacturer must perform inspections throughout every stage of production including
a final inspection prior to shipment. The inspections should include:
1. Workmanship and Finish
2. Material Quality
3. Labeling
4. Packaging
The Inspection Acceptable Quality Level parameter is AQL 2.5 major / 4.0 minor. Inspection
reports must be retained by the vendor/manufacturer and available to Bluestem Brands upon
request. Bluestem Brands reserves the right to return merchandise to the vendor/manufacturer
that does not meet Bluestem Brands standards, specifications, or purchase order requirements.
Pre-Production Sample Submission
A pre-production sample of goods and private brand inserts/instruction manuals and warranties
must be submitted to appropriate Bluestem Brands Buyer/Quality Assurance Analyst for approval
prior to production. Any deviation in workmanship, quality, or construction must be approved
by the Bluestem Brands Buyer.
Question concerning private brand product logo, labeling and instructions please contact
Quality Assurance or send an email to Merch.QA@bluestembrands.com.
Testing Protocol and Packaging Requirements
A top of production sample must be submitted to MTS for protocol and ISTA testing.
To obtain a copy of test protocols or for general questions, please send an email to
Merch.Qa@bluestembrands.com. To inquire further on testing with MTS, please send an email to
Luis Kwan @ Luis Kwan lkwan@mts-global.com or go to the MTS website at www.mts-global.com.

Private Brand Product Warranties
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Vendor Guide May 2011
Bluestem Brands’ private brand warranty card should be added in each unit carton with the
product. If a vendor/manufacturer warranty exists that is more comprehensive or covers a
larger time frame, Bluestem Brands’ private brand warranty should not be included in the
carton.
Production Sample Submission
Top of production sample along including any inserts/instruction manuals should be send to the
appropriate Bluestem Brands Buyer/Quality Assurance Analyst for approval prior to order
shipment.

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Vendor Guide May 2011
Product Specific Performance and Marking Requirements
Requirements common to:
All Product Categories
• All merchandise must be durable and first quality, both cosmetically and functionally
• Packaging must meet all packing/marking requirements as outlined in the Shipping
Guidelines and meet the applicable ISTA standards.
• Retail price information, extended warranty or service plans, and literature containing
offensive materials is not acceptable
• Written warranties should include current/accurate contact information and direct
customers to the manufacturer or service center for repair or replacement.
• All written warranties and product manuals must be submitted with the new product
information sheets.
• All written warranties and product manuals must be printed in both English and Spanish.
Apparel & Domestic Test Methods
Care Instruction and other Testing Requirements: This is a general list of test methods, but is not all
inclusive.
• Dimensional Changes in Laundering AATCC 150-2003
3% maximum
• Colorfastness to Washing AATCC 61-2009
Class 3.5
• Colorfastness to Dry Cleaning AATCC 132-2009
Class 3.0
• Colorfastness to Perspiration AATCC 15-2009
Class 4.0
• Flammability 16 CFR 1610 Apparel
• Flammability 16 CFR 1615 & 1616 for children's sleepwear
• Colorfastness Crocking AATCC 8/116
Dry Crocking Class 4.0
Wet Crocking Class 3.0
• Tensile Strength ASTM D5034-09
• Tear Strength ASTM D1424-07a
• Seam Strength (Lbs.) ASTM D1683
• Abrasion Resistance ASTM D3885-07 or D3886-99 -2007
• Water Resistance AATCC 42
• Water Repellency Spray Test AATCC 22-2005
• Soil Release AATCC 130-2000
• Fabric Weight ASTM D3776 (OZ./SQ. YD.) and (GMS/SQ. METER)
• Rug Flammability FF 2-70
• Air Permeability ASTM D737-04 (2008)
• Colorfastness to Professional Leather Cleaning
Not greater than 3-4 on Gray Scale

Domestics (home textile) Products
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Vendor Guide May 2011
• Color shade variation between components that are positioned together (i.e. shams with
comforter) must not be greater than 3.5 on the AATCC gray scale.
• Color shade variation for parts not positioned together (i.e. drapes with bedspreads) must
not be greater than 3 on the AATCC gray scale.
• All printed information on inserts may vary, but not contradict product’s material content
label.
• Products with fill must have a permanently attached law label with the fill content disclosed.
The complete description of material content may be on the law label or
attached/packaged with each product.
• Manufacturer's name, Registered Identification Number (RN#) or WPL number.
• Country of Origin (in compliance with Federal Trade Commission and Customs regulations)
The country where the textile product was made or processed must be labeled
• Fiber Content (in compliance with Federal Trade Commission) Generic name by
percentage. If two or more fibers are present, the label must indicate the fiber contents in
descending order of content percentage. For down products, the label must specify
percentage of down and percentage of feathers. Type of feathers must also be specified
(e.g. waterfowl)
• Complete care instructions (in compliance with Federal Trade Commission regulations)
o Must provide full care instructions about regular care, or provide warnings if a
product cannot be cleaned without harm...
o Care labels are required on all textiles
Apparel Products
• Color shade variation between components that are positioned together (e.g., jackets with
pants) must not be greater than class 3-4 on the AATCC gray scale.
• Complete care instructions (in compliance with Federal Trade Commission regulations)
o Must provide full care instructions about regular garment care, or provide
warnings if a garment cannot be cleaned without harm.
o Must be permanently attached and remain securely fastened and legible
throughout the useful life of the product.
o Labels must be fastened so that they can be seen or easily found by
consumers at the point of sale.
o Care labels are required on all textile wearing apparel (except gloves)
• Country of Origin (in compliance with Federal Trade Commission and Customs regulations)
The country where the textile product was made or processed must be labeled
In a garment with a neck, a label disclosing the country of origin (on the front) must be
attached to the inside center of the neck--either midway between the shoulder seams or
very near another label attached to the inside center of the neck. On garments without
a neck, the country of origin label location must be conspicuous and accessible.
• Manufacturer's name, Registered Identification Number (RN#) or WPL number.
• Fiber Content (Generic name) or fur type by percentage. If two or more fibers are present,
the label must indicate the fiber contents in descending order of content percentage. For
down products, the label must specify percentage of down and percentage of feathers.
Type of feathers must also be specified (e.g. waterfowl)

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Vendor Guide May 2011
Fur products must have a label disclosing:
• The animal name.
• The country of origin for imported fur products.
If the fur is pointed, dyed, bleached or artificially colored. If none of these treatments
applies, the fur should be labeled as "natural."
(For complete requirements refer to the Fur Product Labeling Act.)
HardGoods Products
• Electronic products must be listed by UL, ETL or CSA. Some products may require UL listing
only.
• All finished surfaces of wood, metal, ceramic, resin plastic ceramic etc. should be free of
cosmetic defects and consistent in color between pieces.
• All assembled products should include instructions that give adequate assembly instructions
with diagrams and/or pictures. They should be easy to read in proper English, Spanish, and
multiple languages if available.
• Assembled products should include all hardware necessary to assemble the product; in easy
to identify packaging that will not cause damage or get lost. The product should including
predrilled holes where applicable.
Bluestem Brands Private Brand Products
• Bluestem Brands Private Brand Products must meet the Bluestem Brands testing protocol and
be submitted to a 3rd party lab for testing. Please contact QA for the testing protocol and
information on the testing process.
• All Private Brand product manuals and warranties must be submitted to QA for approval.
• Bluestem Brands Private Brand products must have a top of production sample sent prior to
shipping.
• A factory assessment or inspection of a shipment may be required for private brand
products.
• Once a product has been approved; no changes will be made to the materials,
construction or production locations of a product or its parts without approval by the buyer
in advance of production.

Jewelry Minimum Quality Standards
Precious Metals
Rings
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Vendor Guide May 2011
• Gold Shank Thickness - .7mm thick x 1.3mm width or 1.0mm thick x 1.0mm width
• Silver Shank Thickness – 1.0mm thick x 1.0mm width
• All rings must pass the “squish’ test which is done by moderately pinching the ring
between thumb and index finger
Earrings
• Wall thickness - .004"
• Post & and friction back content – at least 10K Gold
• Friction back weight – minimum 0.05gr weight ea or 4.5mm wide (unless pre-approved
by buyer)
• Post thickness/length – 7mm thick and 9.5mm usable length
• All Stamped Earrings must be Backed or Framed
• Springs on lever backs must not be loose
• Diamond earrings ¼ ct T.W. and larger require medium to heavy friction backs
• No screw-off posts for adult earrings
Pendants
• All Stamped Pendants must be Backed or Framed
• Chains must be at least 6R in size
Necklaces
• Where the station is attached to the chain the findings must be soldered closed
Bracelets & Bangles
• 7” Minimum length or inside circumference
• .006 Minimum wall thickness for bangles
• Toggle bracelets require a minimum of 7 ½” in length
Diamonds & Gemstones
Diamonds
All Diamonds must contain 17 facets as required by FTC guidelines
All Diamonds are verified using the GIA grading scale
• Promotional Diamonds
o Up to 5pt. or .05ct. - Clarity: I3. Characteristics: Eye visible pits and cracks on
table ok. No pits, cracks, or chips that affect durability accepted.
o Over 5pt. or .05ct. - Clarity: I3. Characteristics: No eye visible opens or cracks are
accepted.
o Color range no lower than K.

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Vendor Guide May 2011
• Non-Promotional Diamonds
o Clarity: 12-13 or better, Characteristics: no eye visible opens or cracks are
accepted
o Color range no lower than J
Bluestem Brands will not accept any fracture filled or laser drilled diamonds
Gemstones
• Color should be uniform throughout the stone and stones within a setting should match
• Chipped, eye visible pits and fractures (cracks) that affect durability are not accepted
Federal law requires that all gemstone treatments and enhancements are disclosed
The vendor will supply a written disclosure of all enhancements or treatments that are not
permanent and the care requirements on their New Product Information (NPI) sheets (ie.
dying, resin, heat treated, etc). If there are no treatments or enhancements list as “none.”
Costume & Sterling Silver Jewelry
All costume jewelry must be lead & cadmium free
Costume/Fashion (Base Metal) - Hamilton Finish is Required
• Plating Thickness: Rings – 20 mils
• Bracelets/Earrings/Pendants/Chains: 10mils
• Pierced Earrings must have Surgical Steel Posts
• Less than $5.00 Cost - Plastic Disc Stabilizer on Retainer
• Glued Foil Back stones are acceptable
Gold Plating over Sterling Silver - Hamilton Finish is Required
• Plating Thickness: Rings - 40 mils (1 micron)
• Bracelets/Earrings/Pendants/Chains: 20 mils
• Promotional Diamonds must not be cracked or broken
• Quality Range – no lower than 13 clarity-K color
• No Foil Back stones are acceptable
• Glue cannot be used for setting stones in any precious metal item with the exception of
pearls, marcasite, inlay, or certain types of applications
Sterling Silver
• All Sterling Silver products must be Rhodium plated and/or have an anti-tarnish
finish. Any product received that is tarnished or tarnishes while in our warehouse
will be returned to the vendor for full credit at their expense.
• No Foil Back stone are acceptable
• Glue cannot be used for setting stones in any precious metal item with the
exception of pearls, marcasite, inlay, or certain types of applications

Watches
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Vendor Guide May 2011
• Band Length – (Men's) Should be adjustable and be a minimum of 8”
• Band Length – (Ladies) Should be adjustable and be a minimum of 7”
• Battery Life - 12 months+, Please pull out the stem to prolong the life of the battery
• Plating Thickness - 1 micron 23kt (FTC Guidelines).
• Water Resistance – must meet FTC guides of water resistant to 3ATMs

Jewelry Quality Inspection Criteria
Metals
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Vendor Guide May 2011
• Jewelry made with karat gold, sterling silver and platinum must have both a fineness stamp
and vendor trademark stamp on the product. Where it is not feasible to stamp the product,
a hang tag will be acceptable
• Random assays will be taken to determine proper gold, or platinum fineness
• Products with any type of film or residue will be reviewed with QA prior to accepting or
rejecting shipment
• Any anti-tarnish strips used must be the poly-tab version
• Gold weight is verified during the receiving inspection process and is done on a per piece
basis. The weight is compared to the weight specified on the product information sheets
provided by the vendor. The tolerance for the gold weight is 5%.
• The weight for rings is verified on a size 7 ladies and a size 10 mens
Chains
• Chain length (+ or - 1 /4″) length should be measured to include that portion of the clasp that
adds to the length of the chain when the clasp is closed
• Chain width (+ or - 1 /2mm) should be measured on a section of chain that is free from
interference from the clasp, stations, etc
• Chain weight should be arrived at by taking the average weight of 10 chains.
• Clasps must open and close without the aid of tools
Rings
• Ring size (+ or - 1/4 size) size should be taken at the leading edge of the main part of the
band
• Edges of band must not be sharp or rough
• Stones used in settings must be secure with no movement; no glue can be used with the
exception of costume jewelry
• The table of the stone must be faced upwards
• Stones in settings must be uniformly and evenly set
• Settings must not contain burrs or sharp edges
• Settings that are plated must have a consistent finish throughout
Pendants & Necklaces
• Stones used in settings must be secure with no movement; no glue can be used with the
exception of costume jewelry
• The table of the stone must be faced upwards
• Stones in settings must be uniformly and evenly set
• Settings must not contain burrs or sharp edges
• Settings that are plated must have a consistent finish throughout
Bracelets & Bangles
• Bracelets must have a consistent finish over all
• Chain style bracelet length must be measured to include the clasp and should never fall
under 7”
• Bangles are measured closed and inside circumference should never be less than 7”

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Vendor Guide May 2011
• Toggle style bracelets are measured from toggle to middle of circle on opposite end and
should never fall under 7 ½“
Earrings
• Earrings: Backs must fit snug on posts
• Stones used in settings must be secure with no movement; no glue can be used with the
exception of costume jewelry
• The table of the stone must be faced upwards
• Stones in settings must be uniformly and evenly set
• Settings must not contain burrs or sharp edges
• Settings that are plated must have a consistent finish throughout
Country of Origin
If jewelry item is imported, it must be stamped with Country of Origin. If item is too small, too thin
or not feasible to be stamped, a hang tag will be acceptable. If the country of origin is USA, the
product does not need to be marked.
Watches
• Country of origin of the movement should be marked on either the face of the watch or the
movement itself.
• All functions of the watch will be tested by QA in accordance with the instructions. If the
instructions do not match the watch or if any of the functions do not work, the watch will be
rejected.
• Accuracy will be tested on all watches in the sampling.
• Please pull out all pins to extend the life of the battery in the watch.

Jewelry Final Inspection Checklist
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Vendor Guide May 2011
NOTE: Use this document to review your product in conjunction with your final Inspection
process, before shipping the product to Bluestem Brands. This checklist is also to be utilized for
closeout products.
1. Verify product is the correct model or style
2. Verify product is stamped correctly with your Trademark & fineness stamp
3. Verify Country of Origin matches the product information sheet and is labeled on the
product if it is not made in the USA
4. Verify product is the correct size. Ring size tolerance is + or - 1/4 size. Chain length
tolerance is + or - 1/4".
5. Verify the product is clean, free of scratches, and that the finish matches the product
information sheets sent to Bluestem Brands (example - satin)
6. Verify finished weight of product matches the product information sheet. Tolerance is +
or - 10% on rubber mold pieces and + or - 5% on metal mold or die struck pieces.
7. Verify shank thickness does not fall below minimum allowed.
8. Verify diamond quality matches what is listed on the product information sheet.
9. Verify product has no sharp edges or sharp prongs, and be sure the stones are set face
up, are tight and are not cracked or chipped.
10. Verify gemstone quality matches what is listed on the product information sheet and
sample sent to Bluestem Brands
11. Verify if product is boxed or poly bagged and all items are labeled with the 13-digit SKU
and date code
12. Use only “poly tabs” anti-tarnishing strips if inserted into bags

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Vendor Guide May 2011
Product Preparation

Product Preparation
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Vendor Guide May 2011
The product preparation section will provide detailed information on country of origin marking,
poly bag requirement, carton construction and carton size standards.
Country of Origin Marking
Each product must be clearly marked in English with the country of origin as required by U.S.
Customs and Border Protections regulations. Product labeling for items Made in the USA must
meet FTC (Federal Trade Commission) requirements http://business.ftc.gov/documents/bus03complying-made-usa-standard
Product Packaging
Each Stock Keeping Unit (SKU) must be packed and labeled individually in a carton, inner carton
or poly bag for shipping. Failure to comply with any product packaging standards may result in
additional costs that must be reimbursed to Bluestem Brands from the vendor.
Package Testing
Bluestem Brands requires that any carton that is to be received by the customer (unit carton)
must meet International Safe Transit Association (ISTA) standards in accordance with procedures
of project 1A or 1B (textile and apparel products are excluded from this requirement). The test
procedure verifies the product will arrive to the customer in good condition. The following web
site gives a description of the test procedure.
http://www.ista.org/pages/procedures/testing-guidelines.php
In the event that Bluestem Brands deems the product to be too heavy and/or fragile for ISTA 1A
and 1B testing to be effective, Bluestem Brands may require the product packaging to be tested
to a more appropriate ISTA standard.
If you are unable to perform the ISTA standard there are a number of testing laboratories that will
complete the testing. They supply testing reports and give suggestions to improve packaging
failures. Please contact Merch.QA@bluestembrands.com for lab testing.
Please submit test reports to Merch.QA@bluestembrands.com prior to shipping.
Retail Packaging
Retail packaging is deemed acceptable if the product is fully enclosed and has the appropriate
level of damage prevention. Any retail packaging that does not completely enclosing the
product must be wrapped in a clear poly-bag (see ‘Unit Poly Bag Requirements’ for more
detail).
Failure to appropriately over wrap retail packaging is considered non-compliance and is subject
to an infraction in addition to a potentially delayed payment of goods.

Packaging Regulations - Limiting Toxicity
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Vendor Guide May 2011
Bluestem Brand Inc. requires all product packaging to comply with Toxicity of Packaging
requirements. In the requirements, all synthetic packaging product used to ship to Bluestem
Brands must meet TPCH Legislation. Toxics in Packaging Clearinghouse Rule was developed in
an effort to reduce the amount of heavy metals in packaging, packaging components, and
products in a package. The concentration levels of lead, cadmium, mercury, and hexavalent
chromium present in any package or packaging component shall not exceed 100 ppm by
weight.
Summary of regulations limiting the Toxicity of Packaging can be found at :
• http://www.toxicsinpackaging.org/model_legislation.html
• http://www.toxicsinpackaging.org/index.html

Packaging Requirements (Non-Jewelry)
Unit Poly Bag Requirements
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Vendor Guide May 2011
If units within a master carton are shipped to Bluestem Brands or directly to a customer in a poly
bag the following requirements must be met:
• All poly-bags must be a minimum of 1.5 mil. Plastic. The poly bag may require a greater
mil plastic sufficient to withstand warehouse handling, depending on the product type
(i.e. bed set, rugs). Ensure film thickness can withstand normal handling without tearing.
• Each poly-bag must be of clear material with the UPC and Bluestem Brands’ 13 digit SKU
clearly visible. If an opaque poly-bag is being used, the outside must be clearly marked
with the UPC and Bluestem Brands’ 13 digit SKU.
o The 13 digit SKU must be printed to a minimum of 1/8 inch tall.
• Poly bags must be heat sealed film or have a taped closure. A sufficient amount of tape
must be used to prevent bags from opening during handling
• Warning Label: To help in the prevention of child suffocation we require a label on all
poly-bags. An example of a warning label suggested by the Consumer Product Safety
Commission (CPSC) is as follows:
Carton Requirements
Warning: “To avoid danger of suffocation, keep this bag away from babies and
children. Do not use this bag in cribs, beds, carriages or playpens. The plastic bag
could block nose and mouth, and prevent breathing. This bag is not a toy.”
• Shipping cartons must be of a quality and condition to withstand normal shipping and
handling methods. Neither Bluestem Brands nor the transportation carrier will be
responsible for product damage due to improper packaging.
• Shipping cartons must not exceed 70 lbs. except where a single product must be over
this limit (ie. Generators, air compressors, and some furniture).
• Select the most appropriate size corrugated master carton to best protect the product
(also type, text weight etc.) with the least amount of cube.
• Product packaging must follow industry and Bluestem Brands standards.
• Master carton dimensions must remain consistent through life of the SKU.
Special Unit Poly Bag/Carton Requirements
Apparel
All apparel must be packaged into an appropriately sized poly bag or carton without
hangers.
Shoes
If a shoe box lid separates easily from the box, it is requested that a rubber band be used
to keep the lid securely attached to the box.

Packing Requirements
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Vendor Guide May 2011
• Shipments must be packed with only one SKU number per carton. Do not mix cartons by
SKU, style, color or size, unless the order quantity is for less than a full carton. Partial
cartons must list the contents and quantities on the outside of the carton.
� Guidelines for small parcel packaging can be found under Domestic Routing
section of Collect Shipments under Prepaid Small Parcel Consolidation.
• Cartons must contain standard uniform quantities. These standard quantities must not
change throughout the life of the SKU.
• Use the correct sized carton that matches the product being shipped
• Use cardboard or other filler to ensure cartons do not crush in transit
Carton Closure
• Securely close all cartons using tape, plastic strapping, or minimal glue, staples, or
combinations thereof.
• If glue option is used, control application allowing tops to be opened without destroying
carton.
• If staples are used, a maximum of six is preferred.
• Steel strapping is not acceptable and will be removed and replaced at vendor's
expense (this includes metal crimped closures on plastic strapping).
Carton Design Considerations
All corrugated cartons should be made of durable materials to withstand delivery to the
customer. Products weighing less than 65lbs. should be packed in a carton with a bursting
strength of 200 lbs. Any products weighing over 65 lbs. should be packed in a carton with a
bursting strength of 275 lbs. Inner packing materials are just as important. Products should be
properly wrapped and protected with packing material to avoid scratching, damage and
breakage. All products must meet ISTA packaging standards.
Whenever possible, care should be taken when designing a carton not to exceed the following
dimensional and weight thresholds.
• Dimensions:
o If possible single unit cartons should not exceed 84” combined dimensions
o If the carton must be larger than 84” combined dimensions it should not exceed 108”
combined dimensions or additional shipping fees will apply
o If the carton must be larger than 108” combined dimensions it should not exceed
165” combined dimensions or the product will need to be truck shipped incurring
additional shipping charges
Combined dimensions= Side 1 + 2 (Side 2 + 3), Side 1 being the longest dimension. Or
combined dimensions = girth + length.
• Weight :
o If possible single unit cartons should not exceed 70lbs.
o If a carton must be over 70lbs. it should not exceed 150lbs. or it will need to be truck
shipped incurring additional shipping charges

Jewelry Packaging Requirements
Poly Bag Requirements
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Vendor Guide May 2011
• Each piece is to be packed in an individual clear poly bag that has a Ziploc type of
closure. A 2” x 3.5” bag is the preferred size for most jewelry items.
• Each poly bag must be clearly marked with a printed label including the Bluestem
Brands 13 digit SKU and date code (MMYY) indicating the month and year of shipment.
The 13 digit SKU must be a minimum of 1/8 inch tall.
Label Example
• Bundles of 5 or 10 pieces (bags) should be stapled together above the Ziploc.
o Example: An odd number (i.e., 13 pieces) = 1 bundle of 10 stapled and 3 bags
stapled.
• Product codes must not be mixed within a bundle.
• Earrings should not be attached to cards.
• Earrings and studs should have each earring packaged in a separate poly bag as
follows: 1-earring should be placed in a small poly bag, which should be placed in a
larger poly bag with the other earring.
• Two-piece ring sets should be packaged the same as the earrings above. (i.e.
engagement sets)
Gift Box Requirements
• Boxes must be approved by the Buyer or Quality Assurance
• All watches and necklaces with stations should ship in boxes to prevent damage in
transit.
• Each box must be labeled with Bluestem Brands’ 13 digit SKU number and date code
(MMYY), on the bottom of the box or on the sleeve (where applicable).
• Products in boxes do not require poly bags. Group products by SKU numbers within
the master carton.
• Drop Ship items in gold or silver must be shipped in boxes and must include Bluestem
Brands’ 13 digit SKU on the bottom of the box.
Dropship Jewelry
4J12340000010
1010
Dropship items in gold or silver must be shipped in boxes or pouches previously approved by
Quality Assurance at Merch.QA@bluestembrands.com.
All changes in packaging must have prior approval by Bluestem Brands Quality Assurance
department.

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Carton Markings
Vendor Guide May 2011

Carton Markings
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Vendor Guide May 2011
The carton markings section details the various requirements for marking the master shipping
carton and the selling unit carton. All cartons must be marked in accordance with Bluestem
Brands’ standards. Failure to comply with the carton marking requirements is considered noncompliant
and may result in an infraction.
Cartons used in shipments to Bluestem Brands are defined as below
• Unit Carton – this carton will be packed in a master carton and shipped to the
Distribution Center or is shipped to the Distribution Center as the only carton and then
from the Distribution Center to a consumer as the selling unit. Whenever the unit carton
also acts as the master, both the requirements for unit and master cartons apply.
• Master Carton – this carton is shipped to the Bluestem Brands Distribution Center
overwrapping multiple unit cartons or acting as the unit carton.
• Master Carton Jewelry – this carton is shipped only to the Distribution Center and would
not be sent to a consumer as the selling unit. The above master carton marking
requirements, in addition, are also required
• Drop Ship Carton – this carton is shipped directly to a consumer.
Follow the carton marking instructions below based on the type of merchandise.
Units Carton Marking
Unit Carton – this carton will be shipped to the Distribution Center and from the Distribution
Center to a consumer as the selling unit.
• Each unit package must be marked with the Bluestem Brands 13 digit SKU
(ie. 4N2020WHT0010)
• Mark in clear, legible English
• Minimum of 1/8” print or larger in proportion to the package size
• Each unit package should be marked with a UPC or GTIN
• DO NOT include retail price information
Sample Unit Label
4N2020WHT0010
Bluestem Brands will accept other label formats if approved in advance by Vendor Compliance
at vendor.compliance@bluestembrands.com.

Master Carton Markings
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Vendor Guide May 2011
This carton is shipped to the Bluestem Brands Distribution Center and may be sent to the
consumer as the selling unit when the selling unit is a single unit master carton. Cartons can be
marked with either a 4” x 6” carton label or the information can be printed on the cardboard.
Bluestem Brands will accept other label formats ONLY if approved in advance by Vendor
Compliance at vendor.compliance@bluestembrands.com.
Domestic Carton Markings
The following information is required on a 4x6 label:
1.) Ship To: BFI
6250 Ridgewood Road
St Cloud, MN 56303
2.) 14-digit PO Number (ie PO000001234567 or PODT0000123456)
3.) 13-digit Bluestem Brands SKU (ie. 4F12340000010)
4.) Master Carton Qty
5.) Mixed SKU field with either a YES or NO. NO if only one SKU is in the master carton and
YES if more than one is present. If YES, all SKUs should be listed out along with their
associated quantities. If additional space is needed to list out all SKUs, a Carton Content
label is to be utilized in conjunction with the Master Carton label.
Sample Carton Label

Sample Carton Content Label
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Vendor Guide May 2011
The carton content label is only to be used in conjunction with the master carton label when
all SKU information does not fit on the master carton label.
SSCC 18 Formatting
The container serial number must be unique. This must be human readable and bar-coded
for a total of 20 digits. The first two digits “00” are the application identifier. The third digit
deciphers whether it is a carton or a pallet; “0” for a carton and “1” for a pallet. The next
seven digits are the manufacturer’s company prefix (use leading zeros as needed) as
assigned by the GS1. The following nine digits represent the carton serial number which is
to be unique for every shipped carton. The last digit is the check digit that is calculated
by the appropriate algorithm formula.
The container serial number must never be repeated on any of the cartons and/or shipments
within a two year time period.
The SSCC-18 number represents the following:
00 1 0077511 646390017 8
Application
Identifier
Packing
Type
Vendor code on
UPC assigned by
GS1
Additional information on barcode and UCC-128 label information are available at:
GS1 US
7887 Washington Village Drive
Dayton, OH 45459-8605
937-435-3870
Website: www.gs1us.org
A Number Assigned
by the Shipper that
cannot be reused
Check
Digit

International Printed Carton
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Vendor Guide May 2011
Mark each master carton using clear legible English and minimum 3/8" print or larger in
proportion to the carton size.
• Main marks must include:
• A diamond showing BFI
• Item No - 13 digit SKU (example: 4N2020WHT0010)
• P.O. No. - 14 digit Purchase Order Number
• Carton No. - The number of the carton in the series of carton shipped for the
PO/SKU i.e. 1 of 4, 2 of 4 etc.
• Made In - Indicate the country of origin of the product
• Side Marks must include:
• Vendor Name - Name of the vendor or factory where the goods are
manufactured
• Units - The number of selling units packed within the carton
• Gross Weight (Unit of Measure) - The total weight of the master carton, express in
either kilograms (KGS) or pounds (LBS) with the unit of measure i.e. 6.8 KGS or 15
LBS.
Sample Carton Marking
BFI
ABC Vendor
Units 12
Gross Wgt
6.8 KGS
BFI
Item 4N2020WHT0010
PO PO000000123456
Carton No. 1 of 500
Made in China

Jewelry Carton
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Vendor Guide May 2011
All jewelry shipments should be shipped via the vendor’s most economical ground parcel carrier
unless otherwise requested (please see the routing section of the guide for full detail). A carton
label is to be used and should be marked properly with either a master carton label or printed
master carton markings as shown.
• The ship to address must be shown as:
BFI
Attention: Tom Johnstone
6250 Ridgewood Road
St. Cloud, MN 56303
Warehouse shipments sent to the corporate office may result in an infraction.
Drop Ship Cartons
Drop Ship cartons are those that are shipped directly to a consumer. The format of the label is
decided by the vendor, but must include the following information to be in compliance with
Bluestem Brands requirements.
Label format and any paperwork, such as packing slip, instructions and/or warranty information,
that is to be shipped directly to a customer require Bluestem Brands approval prior to the first
shipment. A sample should be sent to Vendor Compliance for approval at
vendor.compliance@bluestembrands.com.
• Reference information must appear:
o Customer Order Number – the 14 digit Bluestem Brands Purchase Order Number
� Example: PO000001234567 or PODT0000123456
o Bluestem Brands SKU – the 13 digit Bluestem Brands SKU
� Example: 4F4257NBL0010
• Ship To – The Customer’s name and full address
• Ship From – this information should be either the vendor address or the Bluestem Brands
Distribution Center address. It is dependent on whether the merchandise is to be
shipped back directly to the vendor or to the Distribution Center should the customer
choose to return the goods or in the case of a non-deliverable package.
o Return to Bluestem Brands (Collect)
Ship From Address: Vendor’s Name
6250 Ridgewood Rd
St. Cloud, MN 56303
o Return Directly to vendor (Pre-Paid)
Ship From Address: Vendor’s Name
Vendor’s Full Return Address
Bluestem
Brands’ Address

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Routing
Vendor Guide May 2011

Routing
International Routing
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Vendor Guide May 2011
The International Routing section outlines the requirements for shipping purchase orders where
the FOB is the consolidator’s warehouse or ocean carrier terminal in a foreign port and Bluestem
Brands, Inc. is the importer of record with U.S. Customs and Border Protection.
Ship window definition
The Purchase Order ship date and cancel date are the beginning and ending dates in
which the merchandise on the order should be delivered in full to Port. Any
shipment/Purchase Order outside of the ship and cancel dates will be considered noncompliant
and subject to a late or early shipment penalty. Approval to ship outside of
the ship and cancel dates must be obtained from the Bluestem Brands Inventory Analyst
before the purchase order cancel date and prior to making a booking for delivery.
Failure to ship or shipment outside of the ship window is considered non-compliant and is subject
to an infraction.
Booking
The vendor is required to make a booking for the Purchase Order with the designated
consolidator three to four weeks prior to delivery of the merchandise to either the ocean carrier
terminal (Full Container Load) or to the consolidation warehouse (Less Than Container Load).
The following information is required at the time of booking:
• Seller’s name, address, contact person, telephone and fax number
• Manufacturer’s name, address, contact person, telephone and fax number
• Bluestem Brands 14 digit Purchase Order number
• Port of loading
• Description of the merchandise
• Number of cartons
• Total kilograms (KGS)
• Total cubic meters (CBM)
• Shipment term (prepaid or collect)
• Cargo ready date
• Completed ISF Worksheet
• General Conformity Certificate (GCC) Link (when product applies)
• Lacey Form (when product applies)
• If full container load:
o Container Stuffing Location name and address
o number of containers required by container size
A booking form can be obtained from the local origin office of Bluestem Brands’ designated
consolidator, CH Robinson.
CH Robinson origin contact information can be obtained at:
http://www.chrobinson.com/ContactUs/FindABranchOffice/Default.aspx

Container Loading (Factory Load)
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Vendor Guide May 2011
The vendor is required to book and load the appropriate container size to minimize any dead
space. Load containers to ensure Purchase orders numbers and SKU’s are loaded together. In
the event the container is not full to the door, the load should be stepped down to ensure that
cartons do not shift during transit.
U.S. Customs & Border Protection (CBP) requires that all containers imported into the U.S. have a
high security seal applied at the time of loading. All seals must meet the ISO/PSA 17712 standard.
Container seals must show a mark to indicate their grade is “H” for high security, showing the
manufacturer’s logo and be uniquely assigned. The seal must be strong and durable against
weather, chemical action and prevent tampering.
For additional information on Container Seal requirements refer to
http://edocket.access.gpo.gov/2008/E8-18174.htm.
All containers must be delivered to the ocean carrier’s terminal to meet the CY cutoff date and
time for the vessel as booked. All origin charges are for the account of the vendor.
Less Than Container Load delivery
The vendor is required to book the delivery of LCL cargo with the company’s designated
consolidator. Delivery to the consolidation warehouse must meet the CFS cutoff date and time
to meet the vessel as booked.
Telex/Express Release Bill of Lading (BOL)
Bluestem Brands requires the utilization of either a Telex or Express House Bill of Lading release of
goods from our import vendors. Both methods greatly reduce the risk of delayed shipments and
storage fees associated with missing or lost Original House Bills of Lading.
• Telex Release – A stamped House Bill of Lading is sent by the CH Robinson origin office at
load port to their destination office. No Original House Bill of Lading is needed. An
emailed copy allows the release of cargo to Bluestem Brands. The Bill of Lading is
stamped “Telex Release.”
• Express Release - Email authorization by the CH Robinson origin office at load port is sent
to their destination office. No House Bill of Lading copy is needed, but often is issued.
The email allows release of cargo to Bluestem Brands. The House Bill of Lading is stamped
“Express Release.” The Express Release is Bluestem Brands’ preferred method.
Please send a copy of the Telex/Express Release confirmation to:
BluestemImports@CHRobinson.com
Importer Security Filing (ISF)
An Importer Security Filing (ISF) is required by U.S. Customs & Border Protection (CBP) for all import
shipments brought into the United States. A completed ISF Worksheet is to be submitted to
Bluestem Brands’ designated consolidator, CH Robinson at the time of booking. The Shipper
Order will not be released until a complete ISF worksheet is submitted.
The following information is required to complete the ISF Worksheet:
• Shipper/Supplier - The name and address of the supplier of the finished goods in the
country from which the goods are leaving.

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Vendor Guide May 2011
• Manufacturer - The entity that last manufactures, assembles, produces or grows the
commodity.
• Seller - The last known entity by whom the goods are sold or agreed to be sold.
• Buyer - The last known entity to whom the goods are sold or agreed to be sold.
• Ship To - The first delivery to party scheduled to physically receive the goods after the
goods have been released from customs custody.
• Container Stuffing Location - For full containers, the physical location where the goods
were stuffed into the container. For break bulk shipments, the physical location where
the goods were made "ship ready" must be provided.
• Consolidator - The party who stuffed the container or arranged for the stuffing of the
container.
• Country of Origin - Country of manufacture, production or growth of the article.
• Commodity HTS number(s) - Harmonized number(s) to be provided to the 10 digit level.
• Purchase Order(s) – Bluestem Brands’ 14-digit Purchase Order Number(s)
The ISF worksheet is to be sent to CH Robinson via e-mail at: ISFMSP@CHROBINSON.COM.
Any booking request or sailed shipment that is not accompanied with a complete and accurate
ISF form is considered non-compliance and is subject to an infraction.
General Conformity Certificate (GCC)
The Consumer Products Safety Improvement Act (CPSIA) requires that all products regulated by
the Consumer Products Safety Commission (CPSC) be tested and certified before the products
enter into the United Sates. A Bluestem Brands provided GCC link, indicating the appropriate
testing and certification has taken place, must be submitted to Bluestem Brands’ designated
consolidator, CH Robinson at the time of booking. The Shipper Order will not be released until a
GCC link is submitted.
For more information on CPSIA or GCC requirements, please review the Quality Assurance
section of the vendor guide on the CPSIA Certification Process.
Lacey Act
The Lacey Act requires import declaration of certain plants and plant products. The declaration
is determined by the Category HTS code of the product. When the declaration is required the
Plant and Plant Product Declaration form needs to be completed and sent to Bluestem Brands’
Quality Assurance group at Merch.QA@bluestembrands.com and to CH Robinson’s origin office
at the time of booking.
For more information on the Lacey Act and the associated requirements, please review the
Quality Assurance section of the vendor guide on the USDA Food, Conservation and Energy Act
of 2008 Amended Lacey Act
Clean Air Act (EPA)
The U.S. Environmental Protection Agency (EPA) has adopted an exhaust emission standard for
marine spark-ignition engines and small land-based non-road engines. When the declaration is
required the EPA form needs to be completed and sent to Bluestem Brands’ Quality Assurance
group at Merch.QA@bluestembrands.com and to CH Robinson’s origin office at the time of
booking.
For more information on EPA or Clean Air Act requirements, please review the Quality Assurance
section of the vendor guide on the Clean Air Act (EPA) Revision to Emission Standards for Non-
Road Engines.

Domestic Routing
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Vendor Guide May 2011
The purpose of the Domestic Routing section is to provide the requirements for shipping
purchase orders to the Bluestem Brands Distribution Center. Specifications will be detailed for
prepaid and collect shipping, completing a Pickup Request form, details required on the bill of
lading, trailer loading specification, pallet preparation and scheduling an appointment for
delivery. If the vendor is using a third party for fulfillment services, the vendor must ensure that the
third party provider follows these same requirements.
Ship Window Definition
Collect
The Purchase Order ship date and cancel date are the beginning and ending dates in
which the merchandise on the order should be picked up in full at the vendor facility. An
order will be considered on time if the Pickup date on the bill of lading is within the order
ship and cancel dates. Any shipment/Purchase Order outside of the ship and cancel
dates will be considered non-compliant and subject to a late or early shipment penalty.
Approval to ship outside of the ship and cancel dates must be obtained from the
Bluestem Brands Inventory Analyst before the purchase order cancel date and prior to
contacting CH Robinson for a pick up.
Prepaid
The Purchase Order ship date and cancel date are the beginning and ending dates in
which the merchandise on the order should be shipped from the vendor facility. An order
will be considered on time if the order ships and the ASN is transmitted within the order
ship and cancel dates. Any shipment/Purchase Order outside of the ship and cancel
dates will be considered non-compliant and subject to a late or early shipment penalty.
Approval to ship outside of the ship and cancel dates must be obtained from the
Bluestem Brands Inventory Analyst prior to shipment.
Failure to ship or shipment outside of the ship window is considered non-compliant and is subject
to an infraction.
Ship To Information
The Ship To Address for shipments (Non-Jewelry) to the Bluestem Brands Distribution Center is:
BFI
6250 Ridgewood Road
St. Cloud, MN 56303
The Ship To Address for Jewelry shipments to the Bluestem Brands Distribution Center is:
BFI
Attention: Tom Johnstone
6250 Ridgewood Road
St. Cloud, MN 56303

Pallet Preparation/Requirements
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Vendor Guide May 2011
The Bluestem Brands Distribution Center will accept shipments on pallet(s) if the following
conditions are met:
• Pallets must not exceed 1800 pounds
• Maximum allowable pallet size is 40” x 48” x 56” (includes the height of the pallet)
• Cartons on the pallet must be shrink or stretch wrapped to ensure no damage to the
shipment during transit
• Cartons must be in a uniform pattern
• No cartons may hang over the side of the pallet
A pallet label should be securely placed on the outside of the shrink/stretch wrap showing the
Purchase Order number and number of cartons per SKU.
Trailer Loading
For full trailer shipments the trailers are to be loaded to limit the amount of empty space in the
piece of equipment.
Load trailers to ensure that Purchase Order Number and SKU’s are loaded together.
In the event the trailer is not full:
Floor Loaded Trailer - step down the cartons to prevent any shifting or damage in transit
Pallet Loaded Trailer – stabilize the pallet(s) to prevent any shifting or damage to the
product during transit
Prepaid Shipments (Non-Jewelry)
For those orders that are placed with prepaid shipment terms, the vendor is responsible for the
handling and cost of the transportation to the Bluestem Brands Distribution Center. The ship date
and cancel date of the purchase order is the window in which the merchandise must be
shipped from the vendor facility to the Distribution Center. Any shipment of an order outside of
the ship and cancel dates will be considered non-compliant and subject to a late or early
shipment penalty.
The vendor is required to schedule an appointment with the Distribution Center Receiving
Department forty-eight (48) business hours in advance of the delivery. To schedule an
appointment call (320) 654-3825 with the following information:
• Purchase Order Number(s)
• Number of Trailers
• Trailer Number
• Floor Loaded or Palletized/Number of Pallets
• Total Shipment Weight
The vendor will receive an appointment date and time. The delivery driver is expected to arrive
within the appointment window. The driver should have purchase order number information, a
copy of the bill of lading with a packing slip attached and available at the time of delivery.

Collect Shipments (Non-Jewelry)
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Vendor Guide May 2011
For those purchase orders that are placed with collect shipment terms, regardless of shipment
size, the vendor is responsible for scheduling a pickup with CH Robinson, Bluestem Brands’
designated transportation provider. Any shipment routed through an unapproved carrier will
result in payment of the transportation and its services by the vendor.
The ship date and cancel date of the purchase order is the window in which the merchandise
must be picked up by Bluestem Brands’ transportation provider. The pickup of an order outside
of the ship and cancel dates will be considered non-compliant and subject to a late or early
shipment penalty.
A Pick Up Request Form must be completed for all purchase orders that will be ready to ship
within the next five (5) business days, but no less than forty-eight (48) hours prior to the desired
pick up date. The form must be e-mailed to CH Robinson at bluestem@chrobinson.com.
• Please ensure that all orders to be picked up have been communicated to CH Robinson
prior to pickup. If additional orders will be added to the original form, please contact CH
Robinson prior to pickup with revisions to the original Form. Any purchase orders that are
shipped, but have not been communicated are considered non-compliant and are
subject to an infraction.
The vendor will be provided with the carrier name and an estimated pick up date and time prior
to the truck carrier arriving at the pickup location. In the event the carrier does not arrive during
the schedule time the vendor should contact CH Robinson immediately at 1-877-486-1164 for
resolution.
For those Purchase orders where the shipment weight will be under 100 pounds follow the below
process:
Review all purchase orders that are scheduled within the shipping window if an individual
purchase order or the total weight of shipping all purchase orders together is:
• Under 100 pounds – Contact CH Robinson who will validate shipment method. In
most scenarios the vendor will be advised to ship via the vendor’s most
economical small package carrier as prepaid and add
o Prepaid Small Parcel Consolidation: For all shipments being shipped via
small package carrier as noted above (UPS, FedEx, etc.) the vendor
should strive to combine smaller cartons into larger cartons to minimize
Bluestem Brands postage expense. An example of this would be
combining six master cartons of two pair of shoes each into three shipping
cartons. While the total weight will be identical, the postage expense will
be less. Failure to consolidate small partial shipments is considered noncompliant
and is subject to an infraction. Contact Vendor Compliance at
vendor.compliance@bluestembrands.com with any questions regarding
best practices on carton consolidation.
• Over 100 pounds – complete a Pick Up Request Form and use the Bluestem
Brands designated transportation provider.

Pickup Request Form (Collect Shipments)
The Pickup Request Form is found on the Bluestem Vendor Portal
http://vendorrelations.bluestembrands.com/forms/E_Forms/
The information required on the Pickup Request Form is:
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Vendor Guide May 2011
• Company Name = Name of the Company where the pickup is to be made and is not
the Vendor name as listed on the Purchase Order.
• Address, City/State, Zip = Street address, city, state and zip code of the location of pick
up.
• Contact = The person at the location coordinating the pick up
• Hours = Warehouse location hours for pick up
• Appt needed or 1 st come 1 st serve = Check either, dependent on the location of pick up
requirements
• Phone = Phone number of the pickup location
Failure to submit a complete and accurate Pickup Request form is considered noncompliance
and is subject to an infraction.
General Shipment Information
• Palletized = Yes or No
o If yes, the Total number of pallets and double stack indicator information is required
o if no, the number of cartons and cubic feet information is required
Detail Section
• BFI PO# = The fourteen (14) digit Bluestem Brands Purchase Order number
• SKU # = The thirteen (13) digit Bluestem Brands SKU number
• Description = Brief merchandise description
• Ready Date = The date the purchase order will be available for pick up
• Total Units = The total number of pieces for the SKU. For example: 75 cartons that are
packed with 2 units per carton would show 150 in the Total Units column.
• Weight = Total weight in pounds for the SKU
• Freight Class = The category of the product as defined by National Motor Freight
Classification (NMFC). The freight class can be obtained from the National Motor
Freight Traffic Association or by contacting the Bluestem Brands designated
transportation provider
In the event the information for the Pick Up Request changes, please mark “Revised” on the
request form and resend the information to the designated transportation provider.
Jewelry Shipments
Prepaid and add jewelry orders being routed to the Bluestem Brands Distribution Center should
be shipped by the vendor’s most economical small parcel carrier, the freight/postage and
appropriate insurance cost included on the merchandise invoice. The vendor should strive to
combine smaller cartons into larger cartons to minimize Bluestem Brands postage expense. The
freight expense will be audited for any excessive costs. Failure to appropriately consolidate
shipments is considered non-compliant and is subject to an infraction.
Routing for any jewelry orders that are collect can be obtained from the department Inventory
Analyst.

Packing Slips for Warehouse Shipments
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Vendor Guide May 2011
A packing slip is required for all shipments that will be received by the Bluestem Brands
Distribution Center. Shipments will not be processed by the Bluestem Brands Distribution Center
until a packing slip is received. One packing slip is to be completed for each Purchase Order
summarizing all cartons. If multiple Purchase Orders are on the shipment, a packing slip should
be created for each.
• The packing slip should be affixed to the outside of the lead carton or pallet (ie. Carton 1
of 50) prior to being shrink wrapped.
o Any packing slip placed inside a carton must be clearly identified as thus on the
outside of the carton (ie. Colored label reading ‘Packing Slip Enclosed’)
o The lead carton/pallet should be at the rear of the trailer/container near the door
or in the case of less than trailer load the carton/pallet that will be the first
unloaded at the Distribution Center.
• A copy of the packing slip can also be submitted to the driver along with the BOL and
other shipment paperwork.
• Packing Slip carton location (ie Carton 1 of 50) should be noted on the BOL.
The packing slip detail must contain the following information:
• Purchase Order number – 14 digits
• Bluestem Brands SKU number - 13 digits
• Vendor Style/Model number
• Production Description
• Total Number of Cartons per SKU
• Number of Units in each carton per SKU
• Total Number of Units per SKU
Any shipment sent with an incomplete or missing packing slip is considered non-compliant and is
subject to an infraction.
Please note that Bluestem Brands will not begin processing vendor shipments, regardless of EDI
status, without a packing slip. Interruption in receipt of goods may result in a payment delay on
the vendor invoice.
Sample Packing Slip
PO: PODT0000123456
Vendor ABC Packing Slip
Bluestem Brands
SKU Vendor Model # Product Description
# of
Cartons
Unit
Pack
Total
Units
4N1234NBL0010 12345BLK Logo Jacket - Black 20 5 100
4N1234WHT0010 12345WHT Logo Jacket - White 15 5 75
4N1234NBR0010 12345BRWN Logo Jacket - Brown 10 5 50
Total 225
A sample should be sent prior to the first shipment for approval to Vendor Compliance at
vendor.compliance@bluestembrands.com.

Truck Bill of Lading for Distribution Center Orders
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Prepaid Shipments
The following information must appear on the truck bill of lading:
• Bluestem Brands Purchase Order Number(s) = 14 digits
• National Motor Freight Code (NMFC)
• NMFC Freight Class
• Carton or Pallet Count
• Weight of the Shipment
• Terms of shipment = “PREPAID”
Collect Shipments
The following information must appear on the truck bill of lading:
• Bluestem Brands Purchase Order Number(s) = 14 digits
• National Motor Freight Code (NMFC)
• NMFC Freight Class
• Carton or Pallet Count
• Weight of the Shipment
• Terms of shipment = “PPD/Bill to 3 rd Party”
• Bill to: CHR LTL
14800 Charlson Road, Suite 2100
Eden Prairie, MN 55347
Vendor Guide May 2011
If the shipment is collect a copy of the signed bill of lading including the carrier PRO number
must be faxed to C.H. Robinson (312)980-2631.
When shipping multiple Purchase Orders, list all Purchase Orders on one Master Bill of Lading.
Any incremental charges due to inaccuracies in the bill of lading will be the responsibility of the
vendor.
A vendor’s failure to comply with Bluestem Brands BOL requirements is subject to an infraction.
Small Package Bill of Lading/Label for Distribution Center Orders
If the criterion for shipping the purchase order(s) indicates that the vendor should use the most
economical small package carrier the following information must be listed on the bill of lading or
carrier label(s):
• Bluestem Brands Purchase Order Number(s) = 14 digits
• Number of Total Cartons for the shipment
• Carton Number

Sample Bill of Lading
Bluestem Fulfillment, Inc.
6250 Ridgewood Road
St Cloud, MN 56303
320-654-7925
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Product Description A
Product Description B
Product Description C
Product Description D
Vendor Guide May 2011

Pallet/Carton Shortage/Concealed Shortage/Freight Claim
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Vendor Guide May 2011
All Bills of Lading (BOL) will be verified at time of delivery by Bluestem Brands receiving personnel
in the way in which they are presented, ie pallets, cartons, or units. If, for example, the BOL is
presented and verified as a certain number of pallets, any subsequent carton shortages will be
treated as a vendor error in packing/shipping and would not be subject to a freight claim filing
by Bluestem Brands.
The following must be present on the Bill of Lading at time of delivery to Bluestem Brands:
• Shipper Signature at time of pickup – if no signature is present, Bluestem Brands will not
be responsible for any subsequently discovered shortages and vendor may be receiving
an infraction for missing product.
• Driver Signature at time of pickup – if no signature is present, carrier will be instructed to
assist Bluestem Brands in verifying counts prior to their departure, and any subsequent
shortages will be treated as a freight claim situation.
Bluestem Freight Claim/Non-Freight Claim Guidelines
• Collect Shipments - Bluestem Brands will be responsible for filing a freight claim with our
carrier when the BOL is verified and found to be short to the quantity presented on the
BOL, and the shortage is verified by both Bluestem Brands and the carrier. The vendor’s
merchandise invoice will be paid in full and Bluestem Brands is responsible for recovery
from the carrier.
• Prepaid Shipments - Bluestem Brands will not be responsible for filing freight claims when
the BOL is verified and found to be short to the quantity presented on the BOL, and the
shortage is verified by both Bluestem Brands and the vendor’s carrier. Bluestem Brands
will provide the shortage information to the vendor, who will then be responsible for filing
the freight claim. The vendor’s merchandise invoice will be paid based on merchandise
actually received, not merchandise billed.
• Concealed Shortages – Concealed shortages found after the delivery and verification of
the BOL will be treated as a vendor error in packing/shipping and will not be subject to
freight claim filing. The vendor’s merchandise invoice will be paid based on
merchandise actually received, not merchandise billed.
• Damages - Bluestem Brands will determine, at time of delivery, whether any product
damaged in shipment was due to the fault of the carrier, or the fault of the vendor
packing/loading methods.
o If carrier error, the freight claim guidelines above will apply
o If vendor error, the vendor will be responsible for either product cost or cost to
repackage damaged product

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Drop Ship
Vendor Guide May 2011

Drop Ship Processing
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Vendor Guide May 2011
Bluestem Brands Purchase Orders that ship from the vendor’s facility/warehouse directly to the
customer are considered Drop Ship Orders. The purpose of the Drop Ship Processing section is to
detail those requirements that are unique to this type of order.
All information relating to the customer (including, but not limited to the customer’s name,
address and items purchased) is and shall remain the exclusive property of Bluestem Brands.
Duplication, reproduction, and /or use of this information for any purpose except in connection
with the delivery of the customer order is prohibited. The Vendor will destroy all records
containing the customer information no later than 18 months from receipt thereof.
Vendor Setup
At the time of Vendor Set Up if shipping freight collect, Bluestem Brands will assign the FedEx third
party account number for the purpose of shipping orders directly to the customer address on
non-truck ship parcels. This third party account number should not be used for any other
packages or shipments and non-compliance is subject to an infraction. The vendor must
contact FedEx directly to establish pick up requirements. Truck ship product is to ship via YRC
Freight.
EDI
Bluestem Brands requires all Drop Ship vendors to use EDI to send and receive shipment
information. Contact SPS via phone at 1-866-245-8100 or email at
clientservices@spscommerce.com to begin the setup process. SPS offers multiple solutions. See
the EDI section of the vendor guide for more information on EDI.
Failure to trade required EDI documents is considered non-compliant and is subject to an
infraction.
Order Fulfillment
The Vendor is to ship to all customers per the lead time on the purchase order, filling the oldest
orders first. All shipments must be in full. Partial shipments are unacceptable.
Product Quality
The same quality standards outlined in this guide apply to all Dropship products. No changes to
the product design or materials including components of the product, packaging materials or
the factory(s) producing the product can be changed without notifying and getting approval
from Quality Assurance and/or the Bluestem Brands Buyer. A production sample will need to be
submitted for any of the above changes. Product Test, Inspections or Factory Audits may be
required. Periodic audits of product may be conducted.

Shipping
Collect
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Vendor Guide May 2011
All orders intended for shipment directly to Bluestem Brands customers, where Bluestem
Brands is paying for the cost of the freight, ship as follows:
Parcel
− Continental U.S. orders with street addresses should be shipped via FedEx,
unless otherwise specified on the Purchase Order
o Residential and commercial addresses should both be shipped via FedEx
Ground
o Ensure all package are shipped in accordance with the FedEx terms and
conditions
• Bluestem Brands does not allow for additional charges to be
placed on the third party FedEx account and any shipment with
non-approved options will be considered non-compliant and
subject to an infraction. These options include, but are not limited
to:
o Express Shipments (Saturday pick up, Air, etc.)
o Direct/Indirect Signatures
o Declared Value
o Insurance
− Continental U.S. orders with PO Box addresses can either be shipped via USPS
or by contacting Bluestem Brands Customer Service to request a street
address.
o Shipping via USPS, a manual invoice is to be created monthly and sent via
email to Amanda Wooden at Bluestem Brands
(amanda.wooden@bluestembrands.com). The manual invoice must
include the following:
• Purchase Order Number
• Date Shipped
• USPS Charge Per Purchase Order
o To request a street address through Bluestem Brands Customer Service,
email customer.service@bluestembrands.com with the following
information:
• ‘SALVAGE’ should appear in the subject line
• Purchase Order Number
• Customer Order Number
- Low-weight packages (5lbs and under) can be shipped FedEx SmartPost® to
U.S. addresses including P.O. boxes, military APO, FPO destinations and
Alaska, Hawaii and all U.S. territories.
o If FedEx SmartPost® is chosen for use, the vendor cannot use FedEx
Ground as all vendor shipments must use a consistent shipment method.
o Maximum weight: 70lbs; maximum length and girth: 130 inches
� Parcels exceeding maximums are to ship YRC
o All above mentioned FedEx terms and conditions apply to SmartPost®.
o For information on vendor requirements and eligibility contact Bluestem
Brands Dropship Operations team at
dropship.operations@bluestembrands.com.

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Prepaid
Truck Ship
Vendor Guide May 2011
The Vendor will instruct the common carrier on the bill of lading to third-party bill
the below address for all Freight charges, unless the Vendor will be responsible for
freight charges as indicated on the Dropship Vendor Setup Form.
Bluestem Fulfillment, Inc.
6250 Ridgewood Road
St. Cloud, MN 56303
For all Truck Ship items, combine multiple POs shipping to the same location on
one Bill of Lading and that you package the item(s) in the most efficient manner
to maintain freight cost.
− Continental U.S. orders for shipment requiring truckload carriage should be
shipped via YRC Freight
− Ensure all shipments are in accordance with the YRC Freight terms and
conditions
If the vendor is paying for the cost of the freight to the customer, any carrier can be
used. A fixed flat fee is negotiated and must be included in the cost of goods
communicated on each New Product Information sheet. Vendor must have valid
tracking number and SCAC code.
Shipment Tracking Information
Valid tracking information for every carton is required on the 856 Ship Notice Manifest. If valid
tracking information is not provided, Bluestem Brands will not be responsible for payment on any
lost or incorrectly shipped order.
Carrier Tracking Number SCAC Tracking Website
FedEx 15 Digits FDEG www.fedex.com
FedEx SmartPost 20 Digits FXSP www.fedex.com or www.usps.com
UPS 18 Digits UPSN www.ups.com
UPS Mail Innovations 22 Digits UPSM www.usp.com
USPS 20-22 Digits USPS www.usps.com
YRC 10-12 Digits RDWY www.yrc.com
Damages
When Bluestem Brands agrees in writing to pay for freight per the Vendor Setup Form, Bluestem
Brands will be responsible for filing claims with the Carrier in the event of outbound merchandise
is damaged or lost in transit. If the Vendor is responsible for freight charges, then the vendor will
be responsible for filing claims with their carrier.

Non Deliverables/Refused Shipments
Collect
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Vendor Guide May 2011
Unless otherwise specified by the Bluestem Brands Buyer, the ship from address listed on
the carton label/marks should be:
BFI
6250 Ridgewood Road
St. Cloud, MN 56303
Any parcel non-deliverable/refused cartons from the customer will be shipped directly
back to Bluestem Brands for processing. All truck ship non-deliverable/refused cartons
are to be shipped back to the vendor unless prior agreements were made with the
Bluestem Brands buyer.
Prepaid
All prepaid non-deliverable/refused cartons would reflect the vendors address and be
returned to the vendor. A Drop Ship Undeliverable/Refused Returns Credit Form must be
emailed to Bluestem Brands Customer Service at customer.service@bluestembrands.com
within three business days after receipt of the returned product. The form can be found
on the vendor portal at http://vendorrelations.bluestembrands.com; selecting ‘Other
Available Forms’ and then ‘E Forms.’
Failure to send a Drop Ship Undeliverable/Refused Returns Credit Form back within the
time frame is considered non-compliant and is subject to an infraction.
Branded Packing Slip
This is a required document for all Bluestem Brands drop ship orders and is part of the EDI vendor
set up process. A copy of the guidelines for this document and all other documents can be
accessed through the SPS Commerce web site www.spscommerce.net. The login ID is
Bluestemvendor and the password is spscommerce1.
The packing slip detail must contain the following information:
• Bluestem Brands Division & Address • Total Cost
• Customer Billing Address • Product Code
• Customer Shipping Address • Product Description
• Order Number • Quantity per Product Code
• Customer Number • Product Personalization Comments
• Invoice Date • Information Related to Order
• Merchandise Cost • Thank You Statement
• Shipping & Handling • Return Panel
• Tax Amount • Exchange & Return Information
Both English and Spanish versions of the dropship branded packing slip are required.
The packing slip should be affixed to the outside of the carton or packaged inside of it.

A sample should be sent to Vendor Compliance for approval at
vendor.compliance@bluestembrands.com.
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Vendor Guide May 2011
A vendor’s failure to comply with the branded packing slip requirements may result in an
infraction.
Drop Ship Expediting
The Vendors Dropship Open Order report is sent weekly and it is the vendor’s responsibility to
review the report each week for the following information:
• Reconcile the list of open orders between Bluestem Brands and the vendor's system
• Resolve all purchase orders that have not shipped and are beyond the cancel date. These
purchase orders are highlighted in red.
o On the report: enter the status for each Purchase Order highlighted in red in the
comment field and email to Dropship.Operations@bluestembrands.com by Wednesday
end of day.
Information to Include in Status
• If it shipped – Date it shipped and when ASN was transmitted
• If it did not ship – Expected ship date and reason for the delay
• If Bluestem Brands customer requested cancel - Customer cancel
• If Vendor cancelled due to insufficient inventory- out of stock (please also provide
expected in-stock date) or discontinued item.
• Vendor should review all the orders in black to make sure that they have received the orders
via EDI. If you do not have a PO, please request that it be resent via EDI by contacting SPS
Commerce at retailservices@spscommerce.com or 1-888-739-3232.

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Vendor Guide May 2011
• Vendor should identify any orders on the Open Order report that they will not be able to fill
due to out of stock or discontinued items.
• If orders have already shipped but are still on the report, please transmit or retransmit the
ASNs so Bluestem Brands can process the orders. Until the ASN is sent correctly, the system
cannot process the order and payment of invoice cannot be made. Note: ASNs that are
sent after 3PM CST will not be processed until the next business day
Cancellation
On occasion, a Bluestem Brands customer may decide to cancel the Drop Ship order prior to
shipment from the vendor’s facility by placing a call to Bluestem Brands Customer Service. In
such a case, Bluestem Brands Customer Service will contact the vendor immediately to
validation that the order has not shipped and process a cancellation. In addition, Bluestem
Brands will transmit an 860 Purchase Order Change with the notification to cancel. The vendor
must immediately cancel the order and must not ship to the customer. The vendor has one
business day (or 24 hours) to confirm back the cancellation to Bluestem Brands. Bluestem Brands
will not be responsible for payment on Drop Ship orders that are shipped to the customer after
the vendor confirms cancellation.
Customer Returns
Unless otherwise specified by the Bluestem Brands Buyer, all Customer Returns will be sent to the
Bluestem Brands Distribution Center for processing. If it has been arranged for the vendor to
process returns, a Drop Ship Undeliverable/Refused Returns Credit Form must be emailed to
Bluestem Brands Customer Service at customer.service@bluestembrands.com within three
business days after receipt of the returned product. The form can be found on the vendor
portal at http://vendorrelations.bluestembrands.com; selecting ‘Other Available Forms’ and
then ‘E Forms.’
Failure to send a Drop Ship Undeliverable/Refused Returns Credit Form back within the time
frame is considered non-compliant and is subject to an infraction.

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Electronic Data
Vendor Guide May 2011
Interchange (EDI)

Electronic Data Interchange (EDI)
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Vendor Guide May 2011
Bluestem Brands has chosen SPS Commerce as our third party provider for EDI services. SPS
Commerce translates all inbound and outbound EDI data. SPS Commerce offers a number of
solutions for trading electronic data. Bluestem Brands is currently sending and accepting data in
the following EDI transactions. Transaction sets traded are specific to the type of shipment. The
vendor is required to implement all transaction sets based on the type of shipments to Bluestem
Brands.
ID Required Document Name Document Description
810 WH Commercial Invoice Vendor invoice for warehouse shipment
830 Optional Forecast Bluestem Brands forecast information by SKU
(WH/DS)
• Six month forecast providing increased visibility to Bluestem
Brands current forecast demand and fulfillment needs
832 WH/DS Price / Sales Catalog Vendor communicated product information
TBD 2011
• Reduces Bluestem Brands product setup time, allowing the
potential for increased product offerings
846 DS Inventory Inquiry / Advice Vendor communicated product inventory levels
• Reduces written & verbal communications
• Increases Bluestem Brands' warehouse order visibility,
reducing the number of future purchase order changes
• Allows Bluestem Brands to advertise dropship product
according to availability, reducing order cancels
•On Hand: Quantity Available for Sale
•Out of Stock: Temporarily Out of Stock - Provide ETA
•Discontinued: Permanently Out of Stock
850 WH/DS Purchase Order Bluestem Brands dropship and warehouse POs
852 Optional Product Activity Data Bluestem Brands communicated sales and return information
(WH/DS)
• Weekly sales & returns data by SKU, GTIN, or UPC
855 WH/DS Purchase Order
Vendor communicated confirmation of PO receipt & detail
Acknowledgement
• Benefits include reduced written & verbal communications
between the vendor and Bluestem Brands inventory analyst
• Bluestem will accept the 855 at either the detail level or
header level. In sending at the header level the vendor either
accepts or rejects the complete PO.
856 WH/DS Advanced Ship Notice Vendor communicated notice of shipment detail (within 1
business day of shipment)
• The ASN acts as an invoice for dropship POs, eliminating the
need for the vendor to create and issue an invoice
860 WH/DS Purchase Order Change Bluestem Brands communicated PO change(s)
865 WH/DS Purchase Order Change
Acknowledgement
*WH = Warehouse DS = Dropship
Vendor communicated confirmation or rejection of PO
change(s)
• Benefits include reduced written & verbal communications
between the vendor and Bluestem Brands inventory analyst
• The data sent is at the Header level there is no detail.
997 WH/DS Functional Acknowledgements Vendor communicated acknowledgement of receipt of
(FA)
document (must be sent for all document received)
N/A DS Branded Packing Slip Bluestem Brands communicated brand specific packing slip
information

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Vendor Guide May 2011
A copy of the guidelines for each transaction set can be accessed through the SPS Commerce
web site www.spscommerce.net. The log on ID is Bluestemvendor and the password is
spscommerce1.
Outbound documents are transmitted four (4) times a day seven (7) days a week. Transmissions
times are 10:00 am, 2:00 pm, 7:30 pm and 11:30 pm central standard time.
The vendor is expected to monitor their inbound mailbox and retrieve data daily. The vendor is
required to send a 997 FA within twenty-four (24) hours of receipt of any inbound transmission.
In order to meet Bluestem Brands’ EDI on time expectation and avoid possible vendor debits,
inbound transmission must be received before 3:00 pm CST for processing. Bluestem Brands
transmits a 997 FA for all inbound transactions within twenty-four (24) hours of receipt. The vendor
is expected to ensure that each transaction sent to Bluestem Brands is confirmed with a 997 FA.
In the event the vendor does not receive a matching 997 FA for any transmission, the vendor is
required to resend the data.
Error Reporting
On occasion, a transmission may receive a 997 FA, but contains data errors that prevent the
information from correctly loading into the Bluestem Brands systems. If an error occurs during
data processing the vendor will be contacted to correct the issue. The vendor is expected to
correct and retransmit the information within twenty-four (24) hours of notification of the error.
All required EDI documents found missing, with errors, or resulting in Bluestem Brands vendor
contacts are considered non-compliant and may result in an infraction.

Electronic Data Interchange Terms & Conditions
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Vendor Guide May 2011
1. Suppliers must be able to electronically transmit and receive all of the transaction sets
(Documents) listed in the Bluestem Brands Vendor Manual under EDI Process for Vendor
Direct (dropship) Orders. Any transmission of data which is a Document shall have no
force or effect between Bluestem Brands and suppliers unless transmitted in accordance
with the published industry guidelines (VICS EDI).
2. Documents must be transmitted electronically either directly or through third party
providers (Providers) engaged by suppliers. Suppliers may modify their elections to use,
not use or change Providers upon prior notice to Bluestem Brands.
3. Suppliers shall be responsible for the costs of any Providers with which they contract.
4. Suppliers shall be liable for the acts or omissions of their Providers.
5. Suppliers shall, at their own expense, provide and maintain all equipment, software,
services and testing necessary to effectively and reliably transmit and receive
Documents.
6. Suppliers shall implement and maintain security procedures sufficient to ensure that all
transmissions of Documents are authorized and to protect business records and data
from improper access.
7. Documents shall not be deemed to have been properly received and no Documents
shall give rise to any obligation on the part of Bluestem Brands until accessible to
Bluestem Brands at the designated electronic mail box.
8. Upon receipt of any Document, suppliers shall promptly transmit a functional
acknowledgment in return. A functional acknowledgment does not serve as an
acknowledgment of data content but confirms that a transmission was received. Please
refer to the Uniform Code Council’s definition of the term “functional acknowledgment”
for further information.
9. Supplier shall be responsible to make sure that no duplicate transactions are sent as
Bluestem Brands is not responsible for payment on duplicate transactions.

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Return to Vendor
Vendor Guide May 2011

Return to Vendor
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Vendor Guide May 2011
The purpose of the Return to Vendor section is to provide instructions for processing of
information and products that will be returned from the Bluestem Brands Distribution Center to
the vendor’s facility.
RTV Request
In the event the Bluestem Brands Distribution Center is in possession of merchandise that is to be
returned to the vendor a request for Return Authorization # (RA#) and RTV Container Summary
will be faxed or emailed to the contact as stated in the RTV section of the Vendor Set Up Form. A
response to the Bluestem Brands Distribution Center Returns Department, Sherry Josephs
(sherry.josephs@bluestembrands.com) or Mary Becker (marys.becker@bluestembrands.com) is
required within ten (10) business days of receipt of the request.
Response information required:
� Vendor name – The name of the location for return
� Address – Ship to address
� Phone # - Ship to location phone number
� Container # - Refer to the RTV Container Summary, list the Container ID
� RA# - Return Authorization number
If after 30 days there has been no response Bluestem Brands will debit the vendor for the stated
dollar amount on the summary and dispose of the product.
RTV Container Summary
The RTV Container Summary (Summary) is a listing of the merchandise in the Bluestem Brands
Distribution Center that will be returned to the vendor once the RA# has been received. The
vendor should review the Summary in detail. Note that products may not be returned to the
vendor in the packaging as sold to Bluestem Brands. If the vendor does not agree that an item
should be included on the Summary, the vendor must contact the Bluestem Brands Distribution
Center Returns Department prior to providing the RA#. Once the vendor provides the RA# for
the products as listed on the Summary they will be returned to the vendor’s facility.
Date: 1/1/2009
Page: 1
Summary Example:
RTV Container Summary
Vendor Name: ABC Vendor
Container ID: MJV000123 Vendor Number: 12345
Debit Memo Number: 6443 Return Auth Number:
Vendor
Last PO Less Less Unit Extended
Qty Company Item
Number Description
Cost % Dollars Value Value
2 001 4H3886WHT0010 12345 JACKET $ 5.00 .00 $0.00 $5.00 $10.00
2 001 4H3886BLK0010 12345 JACKET $ 5.00 .00 $0.00 $5.00 $10.00
1 001 4H3886WHT0008 12345 JACKET $ 5.00 .00 $0.00 $5.00 $5.00
1 001 4H3886BLK0008 12345 JACKET $ 5.00 .00 $0.00 $5.00 $5.00
1 001 4H3886GRN0010 12345 JACKET
$ 5.00 .00 $0.00 $5.00 $5.00
1 001 4H3886GRN0008 12345 JACKET $ 5.00 .00 $0.00 $5.00 $5.00
Total Unit Qty: 8 Total PO Cost : $40.00 Total Extended Value : $40.00
Total Weight : 8.08 Total Refurb Cost : $0.00

Summary Definitions:
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RTV Header information on the Summary:
� Container ID – This identifies the location/pallet for the within the Bluestem Brands
Distribution Center and must be listed as the Container # on the RA# response
� Debit Memo Number – Bluestem Brands Debit Memo number that will match the
deduction on the vendor’s remittance
� Vendor Name – Vendor name as identified by Bluestem Brands
� Vendor Number – Bluestem Brands Vendor Number
� Return Auth Number – Return authorization number which is to be completed by the
vendor
RTV Body information on the Summary:
� Qty – Quantity in units
� Company – Internal company indicator
� Item – Bluestem Brands thirteen (13) digit SKU number
� Vendor Number – Bluestem Brands Vendor Number
� Description – Description of the merchandise
� Last PO Cost – Price
� Less % - Agree discount percent for a return
� Less Dollars – Agree discount dollars for a return
� Unit Value – Debit value for the unit
� Extended Value – Debit value for the unit multiplied by the number of units
RTV Footer information on the Summary
� Total Unit Qty – Total number of units for return
� Total Weight – Total weight in pounds of units for return
� Total PO Cost – Unit value multiplied by the quantity in total for the Summary
� Total Refurb Cost – Handling cost for preparation of the return as requested by the
vendor
� Total Extended Value – Dollar amount total that will appear on the debit memo and will
be deducted from remittance
Debit and Dispose Policy
Bluestem Brands’ preference is to obtain the RA# and will attempt to contact the vendor for the
necessary information. If the vendor fails to respond to the request for RA# within 30 days,
Bluestem Brands will debit the vendors account for the dollar amount as indicated on the
summary and disposal date of the product(s) and the product will be disposed.

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Payment
Vendor Guide May 2011

Payment
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Vendor Guide May 2011
The payment section will outline invoice requirements, documentation necessary for payment,
payment terms, payment methods, remittance and debit memo information. All transactions for
the company are to be expressed in U.S. Dollars.
Commercial Invoice
Domestic (Warehouse Shipments)
The preferred method for requesting payment from the company is to send the EDI 810
Invoice through the company’s designated EDI provider. See EDI Section for specific
transaction guidelines. Company terms of purchase are 2% 15, Net 60 unless otherwise
arranged with the Bluestem Brands Buyer.
In the event that you are unable to comply with the EDI 810 requirements, a commercial
invoice can be sent to:
Bluestem Brands, Inc.
Attn: Accounts Payable V#(6-digit Bluestem Brands vendor #)
6509 Flying Cloud Drive
Eden Prairie, MN 55344
To ensure payment with terms of the purchase order the following information is required
on your invoices:
• Vendor Name and Address
• Bluestem Brands Vendor Number found on the purchase order
• Invoice Number
• Invoice Date
• Terms
• Purchase order number – only one (1) fourteen (14) digit purchase order per
invoice
• Thirteen (13) digit SKU found on the purchase order
• Number of units shipped per SKU
• Unit price – price of SKU as stated on the purchase order
• Extended cost – number of units shipped times the unit price
• Total invoice – sum total of the extended unit costs for each SKU
Vendor Direct (Drop Ship)
No invoice document is required for Drop Ship orders. Do not send an 810/Invoice or
paper invoice for the Vendor Direct/Drop Ship Purchase Order. Payment is requested
from Bluestem Brands via an Automated Receipt Settlement process which eliminates
the need to send any invoice. Bluestem Brands will issue payment using the information
sent on the 856/ASN. See EDI Section for specific transaction guidelines.
A systems invoice will be created based on the confirmation date of the 856/ASN. The
confirmation is received as a 997/Functional Acknowledgement. The payment due date
will be calculated from the date Bluestem Brands receives the confirmation. Bluestem
Brands will issue payment based on the receipt date of the confirmation plus terms.
The invoice number supplied in the 856/ASN is the number that will appear on the
remittance check.

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Vendor Guide May 2011
Any 856/ASN received after 3:00pm central time zone will be processed the next business
day.
Payment will be generated by Bluestem Brands upon receipt of confirmation of shipment
plus payment terms. Payment will include product cost as stated on the purchase order.
International (Warehouse Shipments)
Shipments to Bluestem Brands where the FOB is a foreign point and Bluestem Brands is the
importer of record with U.S. Customs and Border Protection should be invoiced for
payment by wire transfer.
Once an order has been delivered to our designated overseas consolidator (less than
container load shipments) or to the ocean carrier terminal (factory loaded container) a
copy of the ocean bill of lading, commercial invoice, packing slip and wire transfer
request form must be emailed or faxed to the company’s Inventory Analyst.
Upon receipt of the above required documentation the company will process a wire
transfer to the vendor’s designated bank. See the Vendor Set up section for
requirements on completing the Wire Transfer Request.
Once the wire transfer is complete please send an original commercial invoice, bill of
lading and packing slip to:
CH Robinson
Attn. Lindsay Dutcher
14800 Charlson Road Suite 400
Eden Prairie, MN, 55347 USA
952-683-3915
Original documents must be received prior to the vessel arriving at the U.S. port of arrival.
If products have a licensed copyright or trademark, a copy of the current Notice to
Confirm Authorization must be sent to CH Robinson with documents listed above in order
to clear U.S. Customs.
The following information is required on your invoices:
• Vendor Name and Address
• Bluestem Brands Vendor Number found on the purchase order
• Invoice Number
• Invoice Date
• Terms
• Purchase order number – only one (1) fourteen digit (14) purchase order per
invoice
• Thirteen (13) digit SKU found on the purchase order
• Number of units shipped per SKU
• Unit price – price of SKU as stated on the purchase order
• Extended cost – number of units shipped times the unit price
• Total invoice – sum total of the extended unit costs for each SKU

Expense Offsets
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Vendor Guide May 2011
An infraction and expense offset payment deduction may be taken for any of the following
reasons but is not in any way limited by this list. Expense offset amounts will be applied to open
invoices.
Category Error Expense Offset
Shipment Early Shipment: Purchase Orders that
ship prior to the agreed upon
Purchase Order Ship Date
Late Shipment: Purchase Orders that
ship after the agreed upon Purchase
Order Cancel Date
Shipment
Documents
No Shipment: Purchase Orders with
previous confirmations that will not be
shipped
Small Parcel Excessive Freight: Collect
Shipments routed by vendor in which
carton consolidation would have
resulted in lower freight charges
FedEx Account Non-Approved Use:
Use of Bluestem Brands' FedEx
account for any unapproved
shipments or options
Packing Slip is absent or has the
following incorrect, incomplete, or
missing
• Quantity (Unit/Total)
• Purchase Order Number
• Either Bluestem Brands SKU OR
Vendor Model & Description
Incomplete Routing Request: No ASN
was sent and the CH Robinson
routing request is missing information
on PO/product delivered and found
on the Packing Slip/BOL
3% of the cost of the early product plus a
$50 administration fee
5% of the cost of the late product plus a
$50 administration fee. For product 8-14
days late an additional 5% is assessed (10%
of cost + $50 fee). Any product 15+ days
late incurs an additional 5% (15% of cost +
$50 fee).
Minimum: 15% of the cost of the late
product plus a $50 administration fee
Maximum: Gross Margin Dollars Lost plus a
$50 administration fee
Vendor Invoice less FedEx Standard
consolidated rates plus a $50
administrative fee
Dropship Extras: Cost of Extras plus a $50
administrative fee
Shipment to Warehouse: $10 per PO plus a
$50 administrative fee
Non-Bluestem Brands Shipment: Full freight
cost plus a $50 administrative fee
$100 per Purchase Order plus a $50
administrative fee
$10 per Purchase Order plus a $50
administrative fee

Category Error Expense Offset
EDI Warehouse Shipment 856 ASN Errors:
• Duplicate ASN in the same file
• Invalid Purchase Order Number
• Invalid Item Number
• No Tracking Information
• Invalid Vendor ID
• ASN Format (Warehouse ASN sent
as a Dropship ASN or vice versa)
• Missing ASN
Drop Shipment 856 ASN Errors:
• Duplicate ASN in the same file
• Invalid Purchase Order Number
• Invalid Item Number
• No or Incorrect Tracking Information
• Invalid Vendor ID
• ASN Format (Warehouse ASN sent
as a Dropship ASN or vice versa)
• Missing ASN - Bluestem Manual Build
•Invalid SOP Number
Drop Shipment EDI Non-Compliance
includes the absence of the following
required EDI documents:
•855 PO Acknowledgement
•865 PO Change Acknowledgement
•846 Inventory Inquiry/Advise
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SPS Webforms Account is setup
through and utilized to trade required
EDI documents with Bluestem Brands.
Carton Markings Master Carton has the following
incorrect, incomplete, or missing:
• Ship To: BFI
• Purchase Order Number (14-digits)
• Bluestem Brands SKU (13-digits)
• Master Carton Quantity
Unit Carton has the following
incorrect, incomplete, or missing:
• Bluestem Brands SKU (13-digits) AND
Scannable UPC/GTIN
•Contains Retail Pricing
• Fingerhut, Gettington, or other
Retailer Markings are present
Product Rework Product arrives in the Bluestem Brands
distribution center with problems in
one of the following areas:
•Labeling
•Packaging
•Quality/Safety
Vendor Guide May 2011
$10 per Purchase Order plus a weekly $50
administration fee
$5 per Purchase Order plus a monthly $50
administration fee
The following expense offsets apply in
addition to a monthly $50 administration
fee
855: $5 per order
865: $5 per order cancelled
846: $20 per order cancelled
$100 per monthly subscription plus a $50
administration fee
$200 per Purchase Order plus a $50
administration fee
Label Application or Removal: $0.25 per
Unit plus a $50 administration fee
Label Application and Removal: $0.50 per
Unit plus a $50 administration fee
$20 per hour in resolution plus additional
supplies and a $50 administrative fee

Category Error Expense Offset
ISF Non-
Compliance
Remittance
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Import ISF Worksheet is absent or has
the following incorrect or missing at
time of booking:
• Shipper Address
• Manufacturer Address
• Seller Address
• Buyer Address
• Ship To Address
• Container Stuffing Address
• Consolidator Address
• Country of Manufacture
• HTS Code(s)
• Bluestem Brands Purchase Order
Failure to Submit a Complete and
Accurate ISF Worksheet Prior to
Import Shipment Sailing
Expense Offset Dispute Resolution
Dispute resolution requires:
Vendor Guide May 2011
$100 per ISF Worksheet plus a $50
administrative fee
The entirety of the penalty issued by US
Customs ($5,000 or more)
• All disputes must be filed within 90 days of the expense offset invoice date
• A written dispute notification needs to be emailed to Bluestem Brands vendor
compliance at vendor.compliance@bluestembrands.com for research. The
notification must include:
o Infraction Number (9-digits) & Purchase Order Number (14-digits)
o Detailed documentation of the dispute
• Upon receipt, all disputes will be reviewed within 48 business hours. Most disputes
are completely resolved within 30 days. Any disputes received without sufficient
documentation may be delayed.
• Wire Transfer – for those international orders that are paid via wire transfer you will
receive a confirmation of the wire via email from the company’s Inventory Analyst.
• Check payments – 810/Invoices and paper invoices are processed based on the
terms of the purchase order.
Any changes to the remittance address must be requested in writing to the Bluestem Brands
Merchandise Coordinator.

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Contacts
Vendor Guide May 2011

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Vendor Guide May 2011
Information Concerning Contact(s) Phone/Email/Address/Website
Vendor Compliance Susan Johnson P: 952-656-4254
Vendors A-K E: Vendor.Compliance@BluestemBrands.com
Peggy Lundeen P: 952-656-3881
Vendors L-Z E: Vendor.Compliance@BluestemBrands.com
Merchandising Linda Szymanski P: 952-656-3820
Operations Director, Merchandising Operations & Reporting E: Linda.Szymanski@BluestemBrands.com
EDI Operations Chad Jorgensen P: 952-656-4064
Vendors A-K E: EDIOperations@BluestemBrands.com
Jim Mancell P: 952-656-3813
Vendors L-Z E: EDIOperations@BluestemBrands.com
Dropship Operations Nancy Dressen P: 952-656-3825
Vendors A-F E: Dropship.Operations@BluestemBrands.com
Dan Middlecamp P: 952-656-3813
Vendors G-N E: Dropship.Operations@BluestemBrands.com
Colleen Oliver P: 952-656-4252
Vendors O-Z E: Dropship.Operations@BluestemBrands.com
Quality Assurance Nancy Bartsch P: 952-656-3824
Director, Quality Assurance E: Nancy.Bartsch@BluestemBrands.com
Sonja Perpich-Hughes P: 952-656-3864
Products: Jewelry, Décor & Apparel Accessories E: Merch.QA@BluestemBrands.com
Jason Knoblauch P: 952-656-3811
Products: Toys, Sports, Home Furnishings E: Merch.QA@BluestemBrands.com
Joey Mateo P: 952-656-3851
Products: Domestics, Apparel, Electronics E: Merch.QA@BluestemBrands.com
Accounts Payable Luann Bushey P: 952-656-3919
Vendors A-G E: Luann.Bushey@BluestemBrands.com
Mark Richter P: 952-656-3907
Vendors H-O E: Mark.Richter@BluestemBrands.com
Mary Kisling P: 952-656-3921
Vendors P-Z E: Mary.Kisling@BluestemBrands.com
Transportation/Logistics Bill Bretherton P: 320-654-3841
Transportation Manager E: Bill.Bretherton@BluestemBrands.com
Maggie Ley P: 320-654-3825
Receiving Specialist E: Maggie.Ley@BluestemBrands.com

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Vendor Guide May 2011
Information Concerning Contact(s) Phone/Email/Address/Website
Returns Sherry Josephs P: 320-654-3823
Mary Becker P: 320-654-3863
E: Sherry.Josephs@BluestemBrands.com
E: Marys.Becker@BluestemBrands.com
Supplier Code of Legal Department Bluestem Brands, Inc.
Conduct/Supplier
Conduct Guide
Attn: Legal Department
6509 Flying Cloud Drive
Eden Prairie, MN 55344
EDI Third Party SPS Commerce Customer Support P: 888-739-3232
E: Suppliers@BluestemBrands.com
E: RetailServices@spscommerce.com
MTS Third Party Quality Luis Kwan - Testing E: lkwan@mts-global.com
Testing & Audits Dennis Woo - Audits E: dwoo@mts-global.com
W: www.mts-global.com
Shipping YRC Freight P: 800-610-6500
W: MyYellow.com
FedEx P: 800-610-6500
W: FedEx.com
CH Robinson US P: 877-486-1164
W: CHRobinson.com
E: Bluestem@chrobinson.com
C: Ryan Helgason P: 952-683-5518
C: Joanne Brown P: 952-683-5527
C: Sarah Tidball P: 952-683-5533
CH Robinson International
E: Ryan.Helgason@chrobinson.com
E: Joanne.Brown@chrobinson.com
E: Sarah.Tidball@chrobinson.com
W:www.chrobinson.com/ContactUs/FindA
BranchOffice/Default.aspx
E: BluestemImports@CHRobinson.com
Invoicing Domestic Bluestem Brands, Inc.
Attn: Accounts Payable V# (6-digit Bluestem
Brands vendor number)
6509 Flying Cloud Drive
Eden Prairie, MN 55344
International CH Robinson
Attn: Jennifer Eckman

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Vendor Guide May 2011
14800 Charlson Road, Suite 400
Eden Prairie, MN 55347