Plant & Hardscape Catalog - Gertens

IV
Terms & Conditions
Delivery:
When placing delivery orders, please allow a minimum of 24 hours to pull the order. Monday delivery orders must be placed by
12:00pm on Friday. Cancelled orders will be subject to a 15% restocking fee if already pulled. First run deliveries cannot be cancelled
as they are loaded the night before. Weather related cancellations will be rescheduled on a first come basis the following day as trucks
become available. Orders for delivery must be paid for in advance with a valid form of payment. We do not accept COD’s on deliveries.
No deliveries on Saturday or Sunday.
Discount:
All wholesale accounts will receive a 2% discount off of their entire order when paid by cash or check at time of order. This discount is
in addition to any volume discounts earned the previous year. Discount does not apply to credit or debit card purchases.
Payment:
Acceptable forms of tender include: cash, checks, Visa, MasterCard, American Express, Discover.
Orders:
To give you the best service possible, we encourage you to place your orders online, via fax or by e-mail at wholesale@gertens.com.
Our dedicated staff will respond with availability and allow for any necessary adjustments.
Pick ups:
When placing orders for pickup, a minimum of 4 hours is required for the order to be pulled. Please advise us if there are any changes
in the date of pickup, as we can hold your pulled order for up to 5 days. After 5 days, orders not picked up or cancelled will be subject to
a 15% restocking fee.
Loading:
We will gladly assist you in loading your trees, plant materials, and in securing your load. However, it is your responsibility to provide
your own wrap and/or tarp. Tarps are available for purchase.
Restocking Fee:
All cancelled orders that have been scheduled for pickup or delivery will be charged a 15% restocking fee.
Returns:
All plant material returns must be accompanied by a receipt. Plant material must be in good condition, sales staff will determine if the
product is acceptable. Returns are subject to a 15% restocking fee.
General Conditions of Sales:
Prices are based on current market conditions. Prices and availability may be subject to change without notice. All customers receiving
wholesale pricing must posses a valid State Nursery Dealer’s License. Quantity discounts are available on perennials, shrubs,
evergreens, trees and hardscapes. Contact Gertens Commercial Sales Center at 651.450.0277 for details.
Guarantee:
Gertens stands behind our plant material when a pattern of loss is sustained with a particular variety. Where there are abnormal losses
with no particular pattern, claims will be processed on an individual basis. Gertens is not responsible for any other expenses, losses, or
inconveniences, which a purchaser may sustain or suffer as a result thereof. Plants are a perishable product. With good horticultural
practices, losses, if any, should be minimal. Gertens has numerous MNLA Certified Personnel who are glad to share their knowledge to
maximize your success with our plants.
Claims:
Claims for missed plants or other causes on a delivery or pick up must be made within 5 days of purchase and can be directed to the
Commercial Sales Office.