CULT - Hot2Cold

RETURN GOODS POLICY
I. Dornbracht will accept as return goods only products which are defective because of poor workmanship or materials. Please Note: Only the part or parts of complete sets which are defective will be
accepted for return. For example, a damaged handle does not require the return of the complete widespread fi tting.
II. Authorization for the return of goods will be determined under the Conditions of Sale and Limited Warranties, as expressed in this pricelist. Please refer to the Warranty section for more
information.
III. UNDER NO CIRCUMSTANCES WILL MERCHANDISE BE ACCEPTED FOR RETURN WITHOUT PRIOR EXPRESS WRITTEN AUTHORIZATION.
IV. Customers will submit requests for returns and must provide all of the following information:
A. QUANTITY
B. ARTICLE NUMBER AND FINISH
C. PURCHASE ORDER OR INVOICE NUMBER
D. REASON FOR RETURN
V. A copy of the Return Goods Authorization (RGA) form authorizing you to return only the items indicated will be faxed to you. A Return Shipping label will also be faxed to you. Any product returned
that has not been authorized and included on the RGA form will be considered unauthorized and no credit will be issued. Unauthorized items will be returned to you at your expense.
VI. Preparation of products for return: All products must be individually packed either in their original carton and packing materials, or carefully wrapped and boxed to prevent damage while in transit.
Any Dornbracht cartons must be placed in a proper shipping box with adequate packing materials. Please clearly indicate the contents on all internal boxes. Please tape all boxes closed.
VII. The return shipment should be sent to Dornbracht Americas, freight prepaid, prior to the expiration date of the R.G.A. Any material returned after the expiration date will be refused and will not be
accepted for credit at a later date. Please return goods via UPS GROUND SERVICE if possible. If weight or size of package prohibits using UPS, please ship freight collect. Please enclose a copy of the RGA
form with the return shipment. Affi x a copy of the faxed Return Shipping label to each box returned. CARTONS NOT PROPERLY IDENTIFIED WILL BE REFUSED UPON RECEIPT AT DORNBRACHT
AMERICAS INC.
VIII. The value of the returned merchandise will be determined following a physical inspection of the materials received. A credit for those items determined defective will then be issued.
IX. The value of the items returned will be determined as follows:
A. Factory defective items or incorrectly shipped items – a full credit will be given upon receipt and inspection, IF PACKAGED PROPERLY. Credit for incorrectly shipped items will only be provided
if the items is returned in the original carton and is in resalable condition.
B. Authorized return of resalable material – invoice price minus restocking charge:
1. Within 120 days from receipt – 25 percent restocking charge
2. Over 120 days from receipt – merchandise will not be authorized for return
C. Unauthorized return – no credit issued.
D. Non-current goods – no credit will be issued for items that are returned that are no longer listed in our current catalog and pricelist.
X. Special order items are not subject to return.
XI. PROPER PACKAGING, LABELING AND PROTECTION OF THE RETURN GOODS SHIPMENT IS THE RESPONSIBILITY OF THE SHIPPER.
Return goods checklist
In order to receive credit on any return goods, please use the following checklist:
HAVE THE RETURNED PRODUCTS BEEN CAREFULLY WRAPPED TO PREVENT ANY DAMAGE?
ARE THE RETURNED PRODUCTS IN THE ORIGINAL PACKAGING, OR PROPERLY BOXED AND CLEARLY MARKED WITH THE
PRODUCT NUMBER?
HAS THE PRODUCT PACKAGING BEEN PLACED IN A SHIPPING CARTON WITH ADEQUATE PACKING MATERIALS?
IS A COPY OF THE R.G.A. FORM INCLUDED WITH THE RETURNED PRODUCTS?
WAS THE RETURN SHIPPING LABEL USED?
PLEASE NOTE THAT WHITE SHELF BOXES ARE NOT UPS APPROVED PACKAGING!
34 Villeroy&Boch