Life&Style - complaints article 2 - Peverel Retirement

WINTER 2009
LIFE
&STYLE
IN RETIREMENT
Exclusive
Gardens
in Bloom
Results
House Manager
of the Year 2009
winners
Health Finance & Legal Peverel Retirement Business

Welcome again to Life&Style. I hope you are all enjoying the
new format and sections we have added.
I’d like to begin this letter with a somewhat late apology
regarding the distribution of the Summer 2009 issue of
Life&Style. Due to errors outside of my control, the Summer
2009 issue arrived late to many of your developments. This
is obviously not ideal for anyone wishing to send in contributions, so I do
hope you all received the notes for your notice boards letting you know that we
extended the contribution deadline to 30 September 2009. If you didn’t, then
please do still keep sending in all your contributions and I will put these on file for
our next issue.
You will see whilst flicking through the magazine that we’ve added a new section
called ‘Your Stories’. When I receive letters from you all, I am always amazed by
the colourful and exciting lives you have all had. I hope you enjoy reading this
new section and please do send in all your past stories; it would be great to
make this a regular feature in Life&Style.
Within the Peverel Retirement Business section, our Spotlight On article
focuses this issue on the South West region. Whether or not you live in the South
West region, it’s always very interesting to read the job of a Regional Manager
and their team. You will also notice an article written by our Group E-Business
Manager, Ben Pacy. Ben and his team have been busy ensuring our new website
is up and running and working to the high standards we expect. Turn to page 24
to read more.
I am very excited to announce the winners of our Gardens in Bloom 2009
competition exclusively in Life&Style. Every year the standard of entry is
high, but this year we were blown away, it is great to see you all
taking pride in your gardens. Congratulations to the
winners of the three categories.
Throughout the summer months Peverel
Retirement hosted the House Manager of
the Year presentations. I was fortunate enough to have been invited to a few of
these presentations and was amazed by the warmth the Residents had for their
House Managers. Our House Managers do an excellent job of looking after their
developments and Residents and it’s great to see the genuine friendships that
have formed. Congratulations to you all again.
I do hope you have enjoyed receiving your Life&Style magazines throughout 2009
and I look forward to preparing and sending out (on time hopefully) many more
issues throughout 2010. Please do send in all your contributions and puzzle
entries to the usual address found on page 4.
Reproduction in part or in whole without the permission of the publishers is strictly prohibited. The views expressed in Life&Style are the responsibility of the authors
and do not necessarily reflect the views of any part of the Peverel group of companies.
No part of Life&Style can be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior written permission from the Editor.

CONTENTS
Cover Story
10 & 11 Gardens in Bloom 2009 winners
14 & 15 House Manager of the Year
Health & Finance
9 Looking After Your Friendly Bacteria
13 Inheritance Tax
16 Financial Planning
Your pages
6 & 7 Your Letters
17 Your Stories
27 Book Reviews
28 Poems
Peverel Retirement Business
19-26 What Peverel Retirement is doing for you
Regulars
30 & 31 Fundraising
32 & 33 Events
34 & 35 Celebrations
39 Peverel Puzzle
42 Crossword
Contact details for Life&Style
Call 0845 634 8751
Email lifeandstyle@peverel.co.uk
Write Peverel Life&Style magazine, Queensway House,
11 Queensway, New Milton, Hampshire BH25 5NR
Web www.peverelretirement.co.uk/life_and_style
Useful telephone numbers
The deadline for
contributions and
competitions is
31 December 2009.
Pension Credit: 0845 606 0265
Council Tax Benefit: 0800 99 12 34
(or your local council)
Attendance Allowance: 0800 88 22 00
Disability/Blue Badge: Contact your local Social
Services department
Age Concern: 0800 00 99 66 (England)
0845 833 0200 (Scotland)
029 2043 1555 (Wales)
Citizens Advice: Look through your telephone
directory for your local office
Peverel Retirement: 0845 634 8751 (Head Office)
0845 450 1809 (Administration Centre)
0141 243 5395 (Scotland Office)

6
Gardeners’ World winners!
My daughter and I reached the NEC in
Birmingham soon after it opened on
Saturday 13 June. We were very lucky
with the weather, it was a beautiful day
after a cold and showery week and we
immediately decided to head for the
show gardens outside the main
pavilion.
After several hours spent outside, we
went into the main pavilion where we
sat and listened to an interesting talk
on plants by Carol Klein, a Gardeners
World presenter, before looking round
the Floral Marquee.
We left laden with plant purchases,
product samples and pamphlets not to
mention tired feet!
It was a most memorable and
enjoyable day,
Thank you again Peverel.
Avis Barton
Chapel Court would like to thank their
House Manager, Elaine Sharp for all
her hard work and dedication. The
Residents hosted a party for Elaine,
which was enjoyed by all.
Fairtrade 2012 Olympics
I’m sure many of you will be aware of the
Fairtrade label. For those of you who aren’t,
the Fairtrade mark is an independent
consumer label which appears on products
as a guarantee that disadvantaged farmers
and workers in the developing world are
getting a better deal.
However, you may not know that a few
months ago it was suggested that the 2012
Olympic Games, including the Paralympic
Games, was to be the first Fairtrade games.
This would ensure everything from the
cotton used in volunteers’ t-shirts to the
food at stalls is fairly traded.
Brian P Puddicombe
Homebourne House
William’s got the X Factor!
William (Billy) Hooper successfully made it
through to the X Factor’s Boot Camp, sadly
Billy’s dream to make it to the Final was
dampened by Simon Cowell. It hasn’t
dampened his spirits though and his next
attempt will be at Britain’s Got Talent!
House Manager
Imperial Court
Residents from The Homestead would
like to express their love and gratitude
for Miss Freda Collings who sadly
passed away earlier this year. Freda
had been at The Homestead for 21
years and will be greatly missed by all.

Ron Farthing was sitting in a park near his
home when a lady sat down next to him.
They started talking and after some time,
and to their surprise they realised they were
from the same town, school and were even
in the same class 66 years before. In fact
they remembered each other very well.
It’s a small world.
Pegasus Court
Weston-Super-Mare
Moira Leffler spends her time teaching Line
Dancing to the residents on a weekly basis.
She is a lady who has a smile for
everybody even though she has her
own problems; she deserves a great
birthday on the 18th March.
Sandpiper Court
Thornton-Cleveleys
Resident Ron Holdforth shows his
woodwork skills by making matchstick
models. It usually takes him 150 to 200
hours to make each model.
Forge Court
Syston
Ron Holdforth’s
handiwork, Forge Court
Mr W L French
Brave Residents
Mr J E Young
We are pleased to have living with us, two
ex-service men. Mr Young (John Ernest)
who is 97 served in the RAF Scampton in
Lincolnshire during World War II and later
served with the Royal Hampshire
Regiment. John was born in 1912, the
same year that the Titanic went down.
Mr Bill French (William Louis) who’s 89,
served with the 7th Para Battalion Light
Infantry and landed on the beaches of
Normandy on D Day during World War II.
We are all very privileged to have two such
brave men living at Lansdowne Gardens.
House Manager
Lansdowne Gardens
7

DOCTOR’S
APPOINTMENT Dr
Looking after your friendly
bacteria
Just mention the word bacteria and most people
reach for the bleach, ready to fight a deadly foe.
But in recent years scientists have come to
realise that many bacteria found in the human
body actually play a very active role in keeping
us healthy. These “friendly” bacteria are an
essential part of our immune system, like tiny
soldiers on our skin and in our intestines which
fight off other, more harmful disease-causing
micro-organisms.
The millions of bacteria found within the colon or
large bowel are especially important because
they also keep the cells that line the gut healthy.
The bacteria break down food constituents such
as complex carbohydrates into molecules which
the gut cells can use as a supply of energy.
Without the bacteria the gut cells may die.
Friendly bacteria also do many other useful jobs
including synthesizing certain vitamins, increasing
the absorption of minerals such as calcium into
the body, calming inflammation and neutralizing
toxic products of digestion. All these actions
enhance the activity of the immune system and
help to reduce the risk of cancer of the bowel.
So how can you ensure that you have a thriving
population of good bacteria to do this vital
work? In ancient times we would get a regular
dose of them from the raw unwashed fruit and
vegetables that formed much of primitive man’s
diet and which was covered in these microbes.
These days we tend to get rid of the bacteria as
we peel, scrub and cook most of our fruit and
veg, and supplements of living bacteria may be
needed. These are called probiotics.
You may be familiar with foods such as yoghurts
and other dairy products which contain probiotics.
But increasingly, probiotics are becoming available
in a powder or capsule form, which can provide a
much higher dose of the bacteria.
Patricia Macnair
Evidence is accumulating to show the benefits
of probiotic supplements, for example in
preventing and treating gut infections, and
restoring the gut to normal after a course of
antibiotics (antibiotics unfortunately wipe out
good bacteria as well as bad). Probiotics may
also help prevent infections and improve
symptoms of irritable bowel syndrome and
inflammatory bowel disease. Research is now
looking at their use in colon and bladder cancer,
diabetes and rheumatoid arthritis.
But one of the problems with probiotics is getting
the bacteria safely through the acidic environment
of the stomach and the digestive secretions of the
small intestine. It’s likely that most don’t survive
the journey to the large intestine. So scientists are
trying a different strategy which involves feeding
those bacteria already in the gut with nutrients that
will help them grow in numbers. These “bacteria
foods” are known as prebiotics.
Prebiotics are non-digestible carbohydrates (also
classified as functional soluble fibre) and are
found naturally in small amounts in foods such as
wheat, oats, bananas, asparagus, leeks, garlic
and onions. An increasing number of packaged
foods are specially supplemented with prebiotics.
Unlike live bacteria, prebiotics are not destroyed
by stomach acid or digestive enzymes, and can
reach the colon where they increase levels of
friendly bacteria such as Bifidobacteria and
Lactobacilli. Prebiotics appear to have similar
health benefits to probiotics, such as a reduction
in gastro-enteritis, and improvements in irritable
bowel syndrome and atopic dermatitis, as well
as possible protection against cancer.
Best of all, prebiotics are found in many healthy
foods so you can look after your gut bacteria
just by carefully choosing what you eat. If you
want to be certain, look for foods enriched in
prebiotics, or try a combination of prebiotics
and probiotics together.
9

10
Gardens in Bloom 2009
Congratulations to the winners of this year’s Gardens in Bloom competition!
Best Overall Garden
Wesley Court, Plymouth
Congratulations to the Residents
of Wesley Court, Plymouth for
their glorious efforts. The wide
variety of flowers and plants
makes this look like a very
appealing place to sit and relax on
a long summer’s day. The efforts
that have gone in to the garden
are fantastic and all the Residents
and staff at the development
should be very proud.
Best Floral Display
Mumbles Court, Swansea
The selection of plants and vibrant
colours are beautiful. The plants
will be a great haven for attracting
a variety of wildlife to the garden. It
is lovely to see the effort that goes
in to creating such a wonderful
floral display, this looks to be a
very tranquil part of the garden,
congratulations to you all.
Best Border
Fairhaven Court, Boscombe
What an incredible border. The
range of plants and flowers are
magnificent, and very deserving
of the title Best Border 2009. The
layers of plants will have taken
years to perfect and are very
striking, giving a look of maturity
most gardens lack. This garden
looks to be an ideal place to
socialise, enjoy and relax.

Just some of the entries
1
3 4
5 6
2
1 Claremont Court, Bognor Regis
2 Knights Courts, Balsall Common
3 D’Arcy Court, Newton Abbot
4 Hathaway Court, Warwickshire
5 The Homestead, Lythan
6 Cestrian Court, Durham
11

LEGAL
Inheritance Tax and the transferable
nil rate band
Inheritance tax is probably the most
resented tax of all. People have, over
the years, gone to enormous lengths
to avoid paying it. One of the main
complaints has been that the
threshold above which IHT is
payable is too low (it currently
stands at £325,000). This threshold
is known as the nil rate band.
In addition, if husband and wife left
everything to each other, only one nil
rate band was available to the
couple, when the survivor died. The
nil rate band of the first to die was
lost, unless complicated and
expensive trusts were set up in
their will.
Two years ago, (some say in
response to the Tory’s
announcement that they proposed
an increase in the nil rate band to
£1million), the government
introduced the concept of the
transferable nil rate band. This
means that, if husband and wife
leave everything to each other, the
nil rate band of the first to die can be
carried forward and will be available
to set against the estate of the
survivor. This means that (on current
figures) there is no inheritance tax on
the first £650,000 of the survivor’s
estate.
It is very important to keep detailed
records of what happened on the
first death. The executors of the
survivor will have to produce to the
Rachel Lapworth, Partner
Revenue a copy of the marriage
certificate, and a death certificate
and a copy of the will and grant of
probate of the first to die. It is also
helpful to have copies of any
inheritance tax returns, valuations
and the estate accounts. You should
also keep details of jointly owned
assets and gifts.
Even if your spouse died many years
ago, you may still be able to make a
claim to transfer his or her nil rate
band. You should try and collect
together as much information as you
can – the more you can give to the
Revenue, the easier it will be to
make a claim. So, don’t throw away
all those old papers in the attic
without making sure that there is
nothing there that may be helpful to
your executors!
The Tories have, as I say, indicated
that they will increase the nil rate
band very substantially if they come
to power, but that was before the
current financial crisis. There are
signs that this will not happen as
quickly as they would wish. We shall
simply have to wait and see.
If you have any questions for
Rachel, please send these in to
the address found on page 4.
13

14
HOUSE MANAGER
OF THE YEAR 2009
1. Jo Petford
4. Sally Stokes
2. Fiona Fallon
5. Carol Newton
7. Fran Fearn
3. Jill Pearson
6. Betty Green

1. Jo Petford, Hazledine Court, Shrewsbury
Jo is described as being a very warm person,
who makes sure she does all she can to help
her Residents. All her Residents feel it is a
great comfort to know she is always there to
help and lead them through a trouble free life.
She has a very high regard for confidentiality
and therefore everyone knows they can go to
her with any problems they may have. Jo
makes the development a wonderful place to
live for her Residents.
2. Fiona Fallon, Seward Court, Highcliffe
Residents described Fiona as having a bubbly
personality and the ability to create a warm and
welcome atmosphere for Residents and visitors
alike. She promotes a strong sense of
community throughout the development and
works tirelessly to ensure the Residents safety
and security at all times. Fiona is always being
sympathetic to the needs of all the Residents
and ensures she always makes daily contact
with every Resident. She encourages group
activities and even creates a monthly
newsletter for Residents of the development.
The lounge, guest suite and exterior of the
development are sources of comfort, pride and
satisfaction to all Residents.
3. Jill Pearson, Orchard Mead, Leigh-On-Sea
Residents from Orchard Mead have said that Jill
shows extreme care and consideration for all her
Residents and is always very professional about
all senses of her management. She is described
as being completely impartial and never too
busy to listen. She offers advice and support to
very a appreciative Residents Association
committee. Jill is described as being a friend
and neighbour as well as organising and joining
in with all the social events in her own time.
4. Sally Stokes, Montgomery Court, Warwick
Sally is described as having a warm cheerful
personality at all times and has an excellent
reputation with her Residents. Residents say she
is a credit to Peverel Retirement and is always
well presented. One of her Resident’s described
her as, ‘a friend indeed, when in need’. Sally
always encourages lively activities and has a
good working relationship with contractors,
service personal and Residents alike.
5. Carol Newton, Lilac Court, Brighton
Residents described Carol as managing their
development quiet and efficiency and always
going above and beyond her call of duty. She
pays strict attention to all her Residents needs
at all times and manages to maintain a real
sense of community and friendliness among the
Residents. She works hard alongside Residents
the keep the garden a very pleasant place to sit
and relax in and always ensures that there is
fresh flowers in the foyer - just one of the
numerous ways in which she works hard to
make the Residents lives brighter.
6. Betty Green, Murrayfield View, Edinburgh
Residents described Betty as an organised
individual that’s always willing to help when
needed. She works well with the committee to
ensure all activities and events are run smoothly
and successfully. She is always available to lend
a friendly ear to those who need one. She
manages the development to the highest of
standards and makes Murrayfield View a lovely
place to live.
Estate Manager of the Year
Peverel Retirement, Assisted Living
7. Fran Fearn, Darwin Court, Margate
Fran is a calming and caring individual and has
inspired loyalty and the ability to deal with
situations and emergencies tactfully and
discreetly, but firmly where needed. She is
known to take a lot of pride and care in all she
does and often over and above the call of duty.
She is always willing to help in any instance,
which was shown when she undertook one of
her chef’s roles at short notice!
15

Financial
Planning
What a year 2010 promises to be. A general
election has to be held before the end of May
and no matter which party is successful there
will be some very difficult decisions to make in
respect of taxation and public spending. So I
thought I might highlight 3 areas you might want
to review ahead of the election and any
subsequent budget.
ISAs
For all of us over the age of 50 years we can
now invest up to £10,100 in a tax efficient ISA.
For those not yet 50 the new limit does not
apply until the 6 April 2010. Take the opportunity
to maximise your tax free savings. With
economies around the globe now emerging from
recession and stock markets reflecting this fact
with some strong performances it might be
worthwhile considering assets other than cash
especially if rates remain at this level until 2011
as is possible.
Investment Bonds
Investment Bonds (IB) can be especially
attractive to older investors for two very specific
reasons. Firstly assets held in an IB are not
included as assets when assessing whether an
individual has to contribute to their own long
term care fees should they need residential or
nursing care. In addition to this the IB holder can
take withdrawals of up to 5% per annum of the
original sum invested and not have to include
16
such payments in their tax return. This is
because such payments are treated as a return
of capital rather than as a payment of income for
the first 20 years. This is a particularly attractive
tax break for higher rate tax payers. It is also
possible to establish such investments outside
of the UK and have the investment grow free of
UK taxation other than the tax credit on share
dividends. Whilst you might imagine that this
represents tax evasion, it does not, it is a tax
break given by HMRC and is recognised as a
fully acceptable form of tax planning.
Capital Gains Tax
Michael Lester
Over the years this has been a very popular tax
to play around with. The current regime was
introduced by Alistair Darling in his first budget
when he basically turned on its head the
previous system which, of course, had been
introduced by his boss Gordon Brown in one of
his very first budgets. At present if you make a
capital gain above your CGT allowance, currently
£10,200 per annum, you pay a flat rate tax of
18% on the excess. This is the lowest rate of
CGT I can remember and with the exception of
the 10% starting rate if tax on savings income is
the lowest rate of tax currently paid by a tax
payer. In my view the rules about CGT and the
rate of tax payable will be high on the list of any
Chancellor after the election. Therefore you
might want to make sure you take advantage of
the current benign system whilst it is still in force.

Your stories
Big Eric – born survivor
Eric O’Donnell, or Big Eric who sadly left Lyndhurst Court
a few months ago, returned to the development on a visit
wearing his long scarlet tunic, tricorn hat with gleaming
medals on his chest and his Army badges of rank and
unit. During the war Eric, who volunteered to join the
Parachute Regiment, despite have to drop rank from
Sergeant Major to Sergeant, trained to become a Glider
Pilot. Unfortunately during a flight Eric’s co-pilot was
killed and Eric was captured and taken as a prisoner of
war. Fortunately Eric survived and eventually resumed
service in the Army.
J.C. Tebbut, Lyndhurst Court
Love after all these years
What an absolutely lovely morning. Yesterday I
was on a “high” as two of my Residents, Joan
and Tony Yeldham celebrated 60 years of
marriage. I’ve been their House Manager for 12
years and feel I know them both very well. Both
Joan and Tony are young and fit and still very
much enjoy each other’s company. They both
take an active role at the development and Joan & Tony
try to participate in every event we hold, Yeldham
and Joan always makes the tea and coffee
for the coffee mornings and never makes a fuss about
doing so. For their wedding anniversary all the Residents
and I brought them a picture frame and gave them £85
worth of vouchers to spend on whatever they wished.
Their celebration has been a nice lift for us all at
Meadsview Court.
House Manager, Meadsview Court
Memories of a WWII veteran
Maurice Nash from Mere Court, Knutsford served as a soldier in World
War II and assisted with the Italian campaign between 1943 and 1945.
He visited Castelnuovo dei Sabbioni in Tuscany shortly after 80 innocent
men had been killed by German soldiers. The men had been marched
from their village, suspected of harbouring members of the Resistance
and furniture and clothes from their homes had been burnt. “I shall never
forget it. I remember walking into the village and underneath the church
you could see the marks where people had been shot against the wall”.
This is a wonderful true story of one of our Residents at Mere Court.
House Manager, Mere Court
Eric O’Donnell (Big Eric)
17

PEVEREL
RETIREMENT BUSINESS
INTRODUCTION BY KEITH EDGAR
KATHLEEN GODFREE COURT
SPOTLIGHT ON THE
SOUTH WEST REGION
PEVEREL RETIREMENT WEBSITE
RESIDENT FEEDBACK
OUR COMMITMENT TO YOU

PEVEREL
RETIREMENT
DIVISION
Throughout 2009 the Peverel
Retirement team and I have
been looking into the ways we
can continue to improve and
support our service to you. The
security and well being is of the
upmost importance to everyone
throughout Peverel and we
pride ourselves on keeping
Residents in the fore front of
our minds throughout our daily
working lives.
Recent challenges, we have been
exposed to have meant that we
have had to look deep within
our professional practices and
internal expertise. We are one
of the few property
management companies that are
qualified and able to undertake
many business activities in house
that most would have to
outsource. We have a fully
qualified legal team, who deal
with all the legalities
surrounding living in a
retirement property, so unlike
many of our counterparts, we
can support our existing
Residents, ensuring the daily
wellbeing of everyone.
Our finance department look
after each developments
contingency fund, monitoring
20
Keith Edgar
Managing Director
Peverel Retirement Division
and ensuring that all your
money is in safe hands and
avaliable for you whenever your
development may need it. This
again is something we are able
and qualified to do in house,
which means that whenever
your development is in urgent
need of funds, for any major
works your development may
need, our team can begin
straight away to ensure the
correct funds are realised for
the work to commence.
One of my main concerns and
aims is to reduce the level of
frustration we all feel from time
to time. I hear all too frequently,
of worries and unease
throughout our developments.
Some of the comments stem
from very small issues, which,
without the correct advice and
guidance can easily slide out of
our control. The new customer
complaints procedure is
currently in place and is available
to everyone. You’ll be able to
find out who to turn to if you
are in need of any advice on
matters concerning your
development or any events that
may have taken place that you
are not completely satisfied with.
It is important in any business
to know that all members of
staff are qualified to do their
job, this is something we have
paid particular attention to
throughout the years. In January
2002 our Personnel team were
instrumental in creating a new
NVQ qualification specifically
designed for all Peverel
Retirement House Managers.
This has been extremely
successful since we
implemented it and so far, to
date, a number of House
Managers have passed. Not only
does this qualification benefit
our House Managers on a daily
basis, but it helps
to ensure that you are in
the best possible hands
available. Throughout the next
year we will continue to
recommend our House
Managers for the NVQ
qualification, in the hope that
we will be at a stage where all
House Managers are qualified
to this level.
If you have any further
comments or questions to add,
please send these through to
the Life&Style email or postal
address, found on page 4.

KATHLEEN
GODFREE COURT
You will have read in the last issue
of Life&Style a feature regarding a
fire at one of our developments.
We noted that due to the fire
safety precautions being in place
and the calmness and willingness
of all Residents, there were
fortunately no injuries.
On 27 August 2009, Peverel
Retirement held in the
Residents Lounge a surprise
presentation for the House
Manager, Henry Knowles and
the Area Manager, Margaret
Stratford. Each were presented
The colder months are well and
truly here now and the popularity
of our more ‘comforting’ dishes is
showing with your meal choices.
I have managed to meet many of
you over the summer months and
plan to be popping in to some of
your coffee mornings over the
coming months to meet even
more of you. Please make sure
that you give as much feedback to
your Chef and Estate Manager as
possible regarding the Food
Services. You can always book a
time to see them if you want to
speak to them privately. We can
only improve our service to you if
you tell us what you want.
Janet Griffiths
Regional Manager
South East region
with a Certificate of Excellence
by their Regional Manager,
Janet Griffiths.
Invited to the presentation was
Andy Munday from Munters,
the Loss Adjuster appointed by
the insurance company to
begin the restoration process
in the development. It was
pleasing to see that on the date
of the presentations, building
work had already started at the
development and the newly
refurbished lounge had been
restored to a high standard.
Remember to keep up your
vitamin C levels to help beat
back those winter colds by
regularly opting for fresh fruit as
a dessert and making sure you
take advantage of the fruit juice
offered with every meal.
Although Swine Flu has not
been in the headlines so much
over the summer it has not
gone away, so we all need to
continue fighting back with a
balanced, healthy diet.
Aileen Simpson
Catering Manager
Assisted Living
Peverel Retirement would like to
again thank Henry Knowles and
Margaret Stratford for their help
and support in ensuring the
safety of all the Residents. The
cooperation between Henry and
his Residents proved important
to everyone in the development
at the time of the fire.
At Linters Court, Redhill we’re
awarded a maximum 5 star
rating in their council’s ‘Scores
on the Doors’ scheme.
Congratulations to Cecelia and
her team.
21

SPOTLIGHT ON…
SOUTH
WEST REGION
The previous editions of the
Life&Style magazine featured
articles on Peverel Retirement’s
Administration Centre and
my colleague Janet Griffiths did
an excellent overview of the
South East Region. Following
on from that I have been asked
to write an article on the South
West Region.
Peverel Retirement in England
and Wales have five Regions all
together within the Estates
Department, Northern,
Western, Eastern, South East
and South West and I am the
Regional Manager of the South
West Region.
I have worked in the South of
England for Peverel for 22 years,
first as an Area Manager and
then 16 years as a Regional
Manager. The South West
Region’s “patch” stretches from
Southampton in Hampshire to
Penzance in Cornwall, and
includes five developments on
the Isle of Wight. At the current
time my priority is to visit
Residents Associations and
those developments which are
tempted to look at the Right to
Manage option. My belief is that
more time spent with our
22
Mike Alloway
Regional Manager
South West region
customers’ safeguards our
future with them.
In my team I have nine Area
Managers, who manage the 300
developments in this region.
They are Darren Thompson,
Shaun Ayles, Paul Hockedy,
John Turley, John Evans, Jan
Thomas, Ted Baxter, Jonathan
Parsons and Cuan Marsh. We
have just employed a tenth Area
Manager Michelle Parrish-Kemp
as the company continues to
expand. Michelle will be
responsible for the developments
in the Exeter area and has been
very busy visiting her sites.
When not visiting developments,
the Area Managers work from
home, and so are very rarely
at the Halesowen or New
Milton offices.
Of these 300 developments,
20 are classed as “non-House
Manager Sites”, i.e. they do not
have the benefit of a House
Manager. The remainder have
either a Residential or Visiting
House Manager, with some of
the larger sites having more
than one House Manager
sharing the duties.
Each Area Manager has a
portfolio of approximately
South West regional team
33 developments. The more
fortunate ones have their
developments very close to
home whereas others have to
travel further a field, in some
cases clocking up several
hundred miles a week. Their
portfolios vary from small
blocks of four properties to
those with well over 100 units,
each holding its own uniqueness
and sometimes challenges, all of
which are dealt with skill and
sympathy in equal measures.
As you can imagine with 300
developments comes a great deal
of work. On an annual basis each
development has to have a
budget drawn up and presented
to residents by the Area Manager,
audited accounts, a fire risk
assessment, health and safety
assessment and a House
Manager’s performance
development review, to name but
a few. The Area Manager is also

esponsible for the employment
of gardeners, window cleaners,
cleaners etc. maintaining the
building and dealing with any
problems/emergencies that
may arise.
This then brings me to our
front line workforce, the House
Managers, they deal with
everyday issues, from a
troublesome washing machine
to a major flood, one such
occurrence this year was at
Wesley Court in Plymouth
where the mains water pipe
burst sending gallons (or is it
litres nowadays?) of water
along the corridor. Deborah
Hubbard the House Manager
did a sterling job by
coordinating the work that was
required, this involved the
insurance company, the loss
adjusters, the plumbers, the
carpenters and the decorators,
all who had to play their part in
helping bring the development
back to full health. At another
development someone
accidentally drove their car
through the side of the building,
nobody was hurt but several
people were fairly shaken up, all
in a days work.
Supporting the Area Managers in
the South West is a team of
three Property Administrators
based at the Halesowen Office.
Debbie Bartlett heads the team
and is my Secretary, Karen West
works for five Area Managers
and Rachel Dolancinski works
for the other five. So whilst the
Area Managers are based in the
South West of the country, the
admin office is in the Midlands
and work has to be sent into the
office remotely, predominantly
via e-mail. The Administrators log
correspondence before
forwarding to the Area Manager
for response, receive telephone
calls from residents and House
Managers, input and copy the
budgets, copy the final accounts
and send out letters and notices
to site. We are currently
reviewing the August year end
accounts prior to them being
dispatched to the auditors.
In closing we see a member of
my team retiring, John Evans who
has been with Peverel for 15
years retired at the end of
September. His House Managers
organized a farewell do and
emotional speeches were given
and I even thought I saw a tear in
John’s eyes. Good luck John you
will be missed by one and all.
If I had a magic wand I would
build an improved network of
roads within the South West
to enable us to see our
customers more speedily, and
on a personal note like
everybody else win the Lottery.
If you have any questions for Mike and his team of Area
Managers, please direct these to the Life&Style email or postal
address found on page 4.
23

PEVEREL
RETIREMENT
WEBSITE
Peverel Retirement’s marketing
team have developed a brand
new website:
www.peverelretirement.co.uk
The new site is a useful
destination for anyone
interested in finding out about
the wide range of options
open to those of us at
retirement age. The site sets
out to define and explain the
different types of retirement
living, accommodation and care
available. It also provides a useful
link to Retirement Homesearch
(our sister company) where
visitors can search for
retirement properties for sale
all over the country.
Of course, the new Peverel
Retirement website also
explains Peverel’s own unique
approach to retirement living
and the services we provide.
There is an explanation of
Peverel’s values, our ways of
working and of our experience
in managing retirement
developments throughout the
UK. The website also outlines
the important role the House
24
Ben Pacy
Group E-Business Manager
Peverel Group
Manager plays in the smooth
running of every development
we manage.
However, when we asked
ourselves what it is that truly
makes retirement living so
special, we all agreed – it’s you,
the residents! It seemed only
natural then, to feature your
thoughts and opinions on the
new website too – on our
testimonials section. There is
also a section of the new
website dedicated to the
Life&Style magazine featuring an
online version of the magazine,
back issues we hope to launch
soon, exclusive articles, news,
competitions and additional
ways to get in touch.
On the subject of getting in
touch, we’d love you to do just
that, and tell us what you think
of the new site. You can use the
contact page on the new
website, email us at
enquiries@peverelretirement.co
.uk or contact the editor in the
usual way. Why not send us a
testimonial and you could be
seeing your comments online!

RESIDENT
FEEDBACK
Some of you will have been
contacted recently by us to take
part in an in-depth study to find
out what Residents think of all
aspects of service and
communication received from
Peverel Retirement. This study
has involved focus groups with
more than 50 residents
representing 22 developments
across the country. Residents
have been randomly and
independently selected by us at
The Research Factor (an
independent market research
agency commissioned by Peverel
to carry out the project).
Put 9 or 10 of you around a
table and the issues soon start
flowing. You told us that
although you recognise Peverel
Cirrus Careline contact details
Shirley Brent
Research Factor
has a difficult job to do, there
are several areas in which
improvements need to be made.
You have two main points of
contact with Peverel - your
House Manager and the Area
Manager and so it is crucial that
you understand their terms of
reference, that they are both
accessible to you and that the
communication channels are
‘two-way’. Furthermore, on
occasion you want to be able to
talk to the Area Manager
independently of your House
Manager. Among other issues
discussed in the sessions, you
also made it clear that you want
greater transparency of cost
breakdowns and how Peverel
are working on your behalf to
get best value from contractors.
General Enquiries 0845 434 8316
Cirrus Service Desk (faults) 0845 602 2442
Supply Only Department 0845 601 7205
Cirrus Small Works Dept 0845 606 6005
Identifying the issues in this
study has been just the first
stage of a more comprehensive
programme: the next stage will
be a much more statistically
robust survey among a large
cross section of residents in
which we will be able to gauge
the importance of the issues
expressed in the focus groups.
So watch out for the post, and if
you are one of the sample
selected for the survey, please
do complete the questionnaire
and return it to us. Peverel is
placing a lot of importance on
the outcome of this research
and is committed to using the
findings to identify where
improvements need to be made
in service delivery and
communications with Residents.
25

OUR
COMMITMENT
TO YOU
Peverel Retirment aims to do
our best to provide a good
service, in a polite, efficient and
fair way, but sometimes things
can go wrong. Peverel
Retirement’s new Complaints
Procedure will be available from
your House Manager, if ever you
feel you need any extra advice.
If this happens we would like
you to let us know, so we can
try to put matters right. We take
all complaints about our service
very seriously and will
endeavour to deal with your
complaint promptly.
To ensure that we have all the
facts necessary to investigate
your complaint, we have a step
by step procedure for you to
follow. Following this procedure
will enable us to expedite your
complaint to a mutually
satisfactory resolution.
When should you complain?
If you are dissatisfied with
any aspect of our service
If we have failed to follow our
own policies or procedures
If we have failed to carry out
a repair within a reasonable
timeframe
26
Christine Mullen
Customer Services Manager
If we have not returned your
calls or replied to your
correspondence
If you believe we have
discriminated against you
When shouldn’t you?
Everyday matters such as
reporting or chasing a repair
Service charge accounts
queries
Complaints by one Resident
about another (unless the
lease allows)
Defects in your apartment –
sometimes there will be
problems in your apartment
that can only be resolved by
the developer – e.g.
shrinkage cracks, unless the
defect is caused by a
problem within the
communal areas which we
have responsibility managing
The most effective way of
resolving a problem is to give
the individual or individuals
concerned the opportunity to
discuss your dissatisfaction
informally. Before deciding
whether to make a formal
complaint we will ask you to
try and resolve the matter with
the person concerned by
contacting your House
Manager, Estates Manager or
Development Manager.
If you’d like any more
information, please direct this
to the Life&Style contact
address found on page 4.

Books
Farmland to Chief
Constable
by Alex Rennie
On leaving school at
14, Alex Rennie
started work as a
second horseman at
Neither Mill Farm in
Birness, Aberdeen,
during the depression
years of the early
1930s. Studying in the evenings after a hard
day in the fields paid rewards when he joined
the Durham County Constabulary in 1937.
On the outbreak of war, Alex trained in
sabotage to counter the feared German
invasion. When that threat diminished,
despite being in a reserved occupation Alex
applied to join the armed services. Refusing
to accept no for an answer, he applied every
month until the powers-that-be relented.
Being personally briefed for a secret
assignment by Winston Churchill, Alex
qualified as a pilot at West Point before
being commissioned in the Royal
Northumberland Fusiliers for active service
in Europe.
Back in the Police Force, Alex never saw
himself as a high-flyer, conscientiously
performing and enjoying his role as ‘Bobby
on the Best’ for eleven years, before starting
his inexorable rise to higher echelons of
policing, ending up as Chief Constable of
West Mercia.
Alex’s strong work ethic and his firm, but fair
common sense approach shine through every
page of this eminently readable book. The
worlds needs more people like Alex Rennie!
Produced by
Bound Biographies
Daughters of Hunger
by Frances Sands
This is a novel about
how hunger has
affected the lives of
four women covering
a period of 150 years.
The events take place
in a country that
hungers for selfgovernment.
Sheila O’Donnell dies from malnutrition
towards the end of the Irish famine. Her
daughter Cliona is deserted by the father and
reared in the workhouse. Cliona grows into
an attractive young woman and the wealthy
owner of the house in which she is servant
takes advantage of her innocence and
ignorance. Pregnant, she is given the choice
of having the child adopted or dismissal. She
keeps the baby and rears it in penury and
shame. When she is an old woman she
records her life in three notebooks.
Margaret marries a local farmer who rescued
her from drowning when she was a child.
Their rented patch of land is visible, but she
is determined to get rich so she passes a
series of Land Acts, she and her husband
are able to purchase, bit by bit, a few acres
until they prosper.
Sheila, Margaret’s daughter, called after her
grandmother, marries and seems content to
bury herself in a sleepy historic village. It is
only after her death that her two daughters
discover that she had a thriving inner artistic
life, leaving behind a number of paintings.
Published by Clover Press
If you have a book you’ve had published and
would like Life&Style to review it, please
send in an example the publication with a
forwarding note explaining what your book is
about to the address found on page 4.
27

28
Poems
Acceptance
When I was young and fancy free
I woke up every day
I took part in the race of life
As time went on its way
I was never handsome
Or cut a dashing style
But then I met a pretty girl
And walked her down the aisle
For fifty four years we were happy
With many more joys than tears
But she went to heaven and left me
On my own for the last eight years
I have very good friends and my family
Are all the very best
And I know we will be reunited
When I am laid to rest
You may think I am a bit morbid
But the truth is I am not
I am a most fortunate man
Who is satisfied a lot
So whether you are a favourite
Or just an also ran
In the race of life be with your man or wife
Enjoy it while you can
The Snowman
On Monday as the snow lays deep
A noble, striking snowy heap
A mighty snowman did appear
With arms outstretched and listening ear
Alas his feet were not too sure
And in the morn he’s on the floor
But Tony to his rescue came
And soon he’s on his feet again
And now he had a jaunty hat
And round his neck a muffler sat
He gained his eyes, his mouth, his nose
He really struck a splendid pose
Last night, alas, the thaw set in
His hat sunk down on his chin
Oh dear! His head is on his chest
I think it’s time he sank to rest
So thank you Tony for your bust
At least he’ll never dust
He gave much pleasure that’s for sure
We hope one day he’ll come once more
Daytime stars
Some stars do shine in the daytime
Though you may not know they’re there
Ice crystals gleam on furrowed fields
Grass glistens in the frosty air
The winter sun through the tree tops
Are radiant proof of care
The stars at night are glorious
Scintillas of pure gold
But the daytime stars
Add an extra dimension
An unexpected bonus
A reassuring twinkle in the Maker’s eye
When we have a grace to notice

30
FUNDRAISING
Joan and Brian Irwin from
Greendale Court, Bedale
hosted a ‘sparkling’ lunch in
celebration of their Diamond
Wedding Anniversary, £640
was raised for RNIB talking
books.
Oulton Court, Grappenhall
raised £100 for NSPCC
Fairways Court, Whitby hold
social evenings every week and
recently raised £73 for the
Royal British Heart Foundation
Old School Court, Stowmarket
held a Strawberry Tea and
raised £150 for MacMillan
Nurses
Arcadian Court, Harpenden
Residents Allen and Berrell
Cook helped to raise £150
through organising an
afternoon tea
Homeblair House have so far
raised £48 for Erskine
Belle-Vue Court, Dunbar raised
over £400 for Marie Curie
Cranmere Court, Colchester
raised £255 in aid of the
hospice by hosting a
strawberry tea
Laurie Broadhurst,
Westfield Court
Embassy Court, Maldon
raised £167 for Marie Curie by
hosting a Big Tea Party
Strand Court raised £95 for a
Strawberry Cream Tea in July
through hosting an Easter Raffle.
Lystra Court, Lytham St Annes
raised £1,450 for Trinity
Hospice
Residents from Rising Court
raised £166.32 for Marie Curie.
Birch Court, Cardiff held a
Strawberry Tea in aid of Breast
Cancer Care and raised £250
Armada Court, Topsham raised
£155 by selling Strawberries
and Cream
Mr Wilkes from The Maltings,
Brandon undertook a High
Walk and raised £560
Munro Court, Ecclesall raised
£542 in support of MacMillan,
The Archer Project and
Christian Aid
Mrs D Bruce from Fitzwilliam
Court, Sheffield holds a table
top sale every coffee morning
for Cavendish Cancer Care
Homebury House raised £300
through a coffee and bring and
buy
Conrad Court, Stanford Le
Hope Residents raised £2,096
holding strawberry teas, a
raffle and Summer Fete
Balmoral Court, Chelmsford
raised £416 by inviting
residents from three other sites
to have a tea at three
Mayfair court, Timperley have
held many charity fundraisers,
raising £322 for M.S. Society,
£795 for MacMillan and £358
for N.S.P.C.C.
Joan and
Brian Irwin,
Greendale Court
Margaret Brock from Mercian
Court raised £126 for the
Severn Hospice through
hosting a garden party.
Carol Green from Mercian
Court raised £130 for Cancer
Research by taking part in the
race for life.
Stannard Court, Canford raised
£473.10 for the Macmillan
Cancer Research by holding a
Cream tea and bring and buy
sale
Dawtrey Court, Portswood
raised £145 through hosting a
Strawberry Tea for the Wessex
Cardiac Trust
Watermill Court has raised
£1000 for 20 different charities
through Tea Dances
Homebell House, Aldridge
donated £345 to the Blue
Cross Animal Charity
McLay Court, Fairwater donated
£655 to Cancer Research UK by
hosting a coffee morning and
table top sale
Residents from The Mansions,
Broadstone have raised £100
for Demelza House by holding
an afternoon strawberry tea

Homespinney House,
Southampton sent knitted
blankets, hats and mittens to
the Salvation Army. The
Residents also filled shoeboxes
for the Samaritans Purse
Redfern House, Romiley hold
evenings in aid of various
charities, raising £183.50 in
their last three events
Millfield Court held a Coffee
and Tea Morning and raised
£440 for Marie Curie.
Jeanne Webb, Mitchell Court,
Horley creates greeting cards
raising £2700 for St.
Catherine’s Hospice. Mabel
Clarkson has also raised
£20,000 for Cancer Research
Lou and Betty James,
Monmouth Court, Newport
celebrated their Diamond
Wedding Anniversary and
raised £500 for Children’s
Cancer Charity
Homepalms House, Torquay
raised £285 for Rowcroft
Hospice and donating £190
for a Wii in the Torquay
Children’s Ward
Baden Court, West Kirby
Residents raise money for
various charities throughout
the year
Bishops Gate, Glasgow held a
coffee and tea day in aid of
Marie Curie raising £857 as well
as donating £800 for charity
through making cards.
Valerie Mann celebrated the
Anniversary of the
Queensway tunnel by
walking through it with
thousands of others.
Valerie’s mother made the
walk 75 years ago when 6
months pregnant with her.
The proceeds were
donated to Claire House
Children’s Hospice.
Goulding Court, Beverley
have done raised £680.33 for
Marie Curie, £483.20 for
RNLI and £70.00 for Dove
House
Westfield Court, Andover
Resident Laurie Broadhurst
raised £1330 for the British
Heart Foundation by
swimming 32 lengths,
despite having three heart
attacks; he also plays in a
musical quartet raising
money
Gidea Lodge, Romford have
raised £302.40 for Macmillan
Limewood Court, Gants Hill
held a charity tea raising £172
for Macmillan Cancer Care
Marshall Court, Leicestershire
raised £258 through holding a
Macmillan coffee mornings
Homefleet House, Kent raised
£400 for the ‘Martha Trust’ to
help those with severe
disabilities
Mary Bane, Mayfair Court,
Cheshire raised over £1000 for
a MacMillan Coffee Morning
Strawberry Tea,
Dawtrey Court
Lou and
Betty James,
Monmouth Court
Sycamore Grange, Fleet held a
coffee morning and raised
£700 for Samantha Dickson
Brain Tumour Trust
Shirley Kelly from Maple Court,
Hampshire knits little hats for
Age Concern. She raises 35p
per hat and has knitted 60 so
far. During Easter Shirley will be
knitting Easter chicks for the
Local Hospice
Caburn Court, Lewes have
been knitting tiny hats and
blankets for the Trevor Mann
baby unit in Brighton
Park View Court, Romiley
Residents held a coffee
morning raising £300 for
Macmillan
Beacon Court, Heswall’s
Christian Fellowship raised
£250 for local charities
Felbridge Court, Feltham had a
table top sale and Coffee party
for MacMillan Nurses and
raised £273.70
Hillyard Court, Wareham raised
£91.00 for the MacMillan
Charity
Lincoln Gate, Peterborough
raised £279.12 at a MacMillan
Coffee Morning including a
Raffle and Cake Stall
31

32
Events
Risingholme Court, Heathfield hosted a
musical evening with cheese and wine
Laburnum Court, Leighton’s Buzzard enjoyed an
Easter Bonnet parade
Beech Court, Nottingham celebrated St
Georges Day with an Afternoon Tea Party
Homeabbey House, Tewkesbury has
enjoyed a number of events including
cream teas, strawberry teas and summer
fates
Forge Court, Syston and Pettifor Court,
Anstey have enjoyed afternoon tea at
Thoresby Hall in Nottinghamshire
Hometye House, Seaford have enjoyed a
21st birthday tea party in the lounge
Simon Burns opened Haven Court, Seaton’s new
lounge which is being thoroughly enjoyed
Oakhurst, Bournemouth will be doing a number
of events this year including Bingo, coffee
mornings, Fish and Chip evenings as well as
music and cheese and wines
Popes Court, Totton Residents have recently
visited the Houses of Parliament
St Vincents Court, Dundee enjoyed a
strawberry tea
Pegasus Court, Tilehurst June Mycroft runs a
dance class for the Residents
Dance class, Pegasus Court
Homeblair House, Giffnock
enjoyed a trip to a garden centre
with lunch and shopping.
Homeblair House at garden centre
Holme Oaks Court, Ipswich
has won a Silver Gilt award in the
Local Ipswich in Bloom
Competition
Homefleet House, Kent have
hosted a Bring and Buy Sale
Development Anniversaries
10 years
Carnegie Court, IIkley
Kelburne Courts, Paisley
Willow Court, Hampshire
Brindley Court, Warrington
Carnegie Court, Ilkley
20 years
Castle Fields, Tonbridge
Blythe Court, Kent
Tudor Court, Sutton Coldfield

Residents from Royce House, Peterborough
enjoyed a holiday in the Nottinghamshire
countryside
Ashleigh Court, Warboys Residents enjoyed
a boat trip on the River Ouse and flower
arranging and country and western singing
events
Kingsley Court, Aldershot Residents were
invited as guests by The Guild of Saint Helen
of the Royal Garrison Church Aldershot to
their outing to the Spinnaker Tower
Portsmouth
Acorn Court, Waltham Cross played Silver
Birch Court, Cheshunt at darts recently and
won!
Poplar Court, Lytham St Annes hosted an
Easter Bonnet competition and coffee
morning
Homebell House, Aldridge enjoy coffee
mornings, our own version of Horse Racing,
guest speakers and singers and
Wii tenpin bowling
Ennerdale Court,
Wanstead hosted a
Garden Party in August
Homespinney House,
Southampton enjoy Art
Classes, bingo nights and
Library Mornings
Fairfax Court, Acomb
Residents enjoyed an outing
to the Muston Scarecrow
Festival and a guided tour of
York Minster
Redfern House, Romiley celebrated St.
Georges Day with a flower arrangement
evening demonstrated by Resident Enid
Broadmeadow
Millfield Court, Crawley have hosted fish and
chip evenings, cheese and wine evenings
and game nights. They have recently created
a garden committee and hosted their first
summer buffet evening
Palmerston Lodge,
Great Baddow
Residents enjoyed
a Strawberry Tea
in Hylands Park,
they also hosted a
Garden Party with
entertainment
from local singer
Keith Cilvert
Homepalms House, Torquay would
like to say a big thank you to Mr John
Luetchford who has organised a number of
social events for all Residents
Mead Court, Addlestone hold fish and chips
meals, quizzes and Beetle Drives each month
Sturry Court Mews, Sturry enjoy fish and chips
evenings, coffee mornings and quizzes
Farthings Court, Bridgnorth arrange coffee
mornings, scrabble and a number of other
different activities, even though they
only have 12 Residents
Popes Court
Residents at Houses
of Parliament
Royce House
Residents on holiday
in the country
The Homestead, Lytham St Annes
have hosted a number of different
events and activities including the
unveiling of their new patio area.
They have hosted a swinging
party to remember the 60s and
Strawberry Tea afternoons.
Hillyard Court, Wareham went
out to a summer luncheon at the
Dorset golf club. It was
thoroughly enjoyed and all
transport was supplied by the
Wareham Lions and MS Society
Bridgewell Court, Widnes had a British Patron
Saints Party, St Patricks Stew and St Georges
Fish and Chip Supper
Bridgewell Court, Widnes held a Karaoke night
and some residents took a cruise along the
Manchester Ship Canal
33

CELEBRATIONS
34
Birthdays
102
Vera Dalton, Bishops View Court
Florrie Smy, Palmerston Lodge,
Chelmsford
100
Dorrie le Marie, Leavendish
House, Warwich
Hilda Baker, Ashleigh Court,
Huntingdon
Margaret Watson, Kelburne Court,
Paisley
Rev. J. Newton, Oulton Court,
Grappendale
Charles Holder, Brooklands, Essex
Mrs Helen Scott, Mayfield Court,
Mayfield
Kathleen Hellman, Gibson Court,
Esher
Dolly Hall, Burges Court, Thorpe
Bay
Harrison Beavers, Rudmore Court,
Portsmouth
Vera Greenwood, Ranulf Court,
Sheffield
99
Bella Courtenay, Ennerdale Court,
Wanstead
98
Ivy Hoy, Peerage Court, Minehead
Olive Marchant, Linters Court,
Redhill
96
Florence Arrowsmith, Mere Court,
Knutsford
Irene Daniel, Homepalms House,
Torquay
Mrs Helen Scott,
Mayfield Court
95
Doris Gradowski, Victoria Court,
Somerset
Evelyn Archard, Homebank
House, Oxton
Florence Ide, Linters Court, Redhill
George Poole, Ennerdale Court,
Wanstead
Betty Oliver, Homepalms House,
Torquay
Mrs Joyce Paddock, Fullers Gate,
Kelvedon
Mrs Rose Perry, Fullers Gate,
Kelvedon
Terry Collier, Strand Court, Rye
Blanche Wrench, Paxton Court,
Grove Park
94
Dorothy Lloyd, Linters Court,
Redhill
Gladys Pratt, Ennerdale Court,
Wanstead
93
Jim McDiarmid, Ashleigh Court,
Warboys
Amy Higgins, Homepalms House,
Torquay
Mrs Goldie Jackson, Fullers Gate,
Kelvedon
92
Phyllis Bower, Cleaver Court,
Kettering
Gwen Henson, Ashleigh Court,
Warboys
Hilda Collinson, Homepalms
House, Torquay
Vera Culledge
91
Laurie Ryder, Ash Court,
Knutsford
Hilda Gale
90
Terry Nowell, Kingsley Court,
Aldershot
Joy Carter, Southwood Court,
Billericay
Isabel Wickson, Aspley Court,
Bedford
Ivy Ansbro, Edgcott Close, Luton
Doreen Stone, Bishops View
Court, London
Joy Carter,
Southwood Court
Ethel Rose Newton, Millers
Court, Solihull
Lil Dumbell, Homebank House,
Oxton
Tom Saunders, Homeberry House,
Cirencester
Edith Farely, Hardys Court,
Weymouth
Mae Mellor, Howard Court,
Timperley
Mrs Phoebe Offord, Linters Court,
Redhill
Joan Lake, Homeminster House,
Warminster
Lucie Seaward, Savannah
Heights, Leigh on Sea
Rachel Levkoff, Ennerdale Court,
Wanstead
Rivie Berger, Ennerdale Court,
Wanstead
Renee Millstone, Ennerdale Court,
Wanstead
Madge Murray, Brindley Court,
Stockton Heath
Charlie Langland, Priory Park,
Bedfordshire
Lucy Redfearn, Mere Court,
Knutsford
Olive Bell, Palmerston Lodge,
Chelmsford
John Luetchford, Homepalms
House, Torquay
Joan Brown, Homepalms House,
Torquay
Eric Waldron, Homepalms House,
Torquay
Mabel White, Homepalms House,
Torquay
David Reid, Bishops Gate, Glasgow
Mrs Joan Taylor, Sturry Court Mews
Mr Toby Appleby, Fullers Gate,
Kelvedon

Bill Carter, Marshall Court,
Leicestershire
Mrs Rowe, Marshall Court,
Leicestershire
Mary Goodman
Nora Haworth-Maden
Lilian Meppem, Strand Court, Rye
Dorris Foster, Lincoln Gate,
Peterborough
Audrey Priddis, Strand Court, Rye
Dorris Foster, Lincoln Gate,
Peterborough
Bernard Lww, Paxton Court,
Grove Park
Len Mouque, Paxton Court, Grove
Park
Joan Jennings, Rymans Court,
Didcot
Irene Lane, Badgers Court, Epsom
85
Alf Wells, Gidea Lodge, Gidea Park
Irene Woosey, Hawthorn Court,
Derby
Bert Dabney, Palmerston Lodge,
Chelmsford
80
Joan Brewer, Palmerston Lodge,
Great Baddow
Marion Love, Merryfield Court,
Tonbridge
Jean Thorpe, Kingsley Court,
Aldershot
Albert Crosswell, Wherry Reach,
Acle
Trevor Berresford, Peerage Court,
Minehead
Bill Blencowe, Homeberry House,
Cirencester
Marjorie Makepeace, Gidea
Lodge, Gidea Park
Sylvia May, Homeminster House,
Warminster
Doris Gradowski,
Victoria Court
Dorothy Vyse, Hawthorn
Court, Derby
Joan Edge, Hawthorn
Court, Derby
Mildred Wayling, Redfern
House, Romiley
Mrs Joan Webb, Mere Court,
Knutsford
Greta Goldsmith, Lystra Court,
Lytham
Mrs Audrey Crisp, Richmond
Court, Towcester
Joan Rawlingson, Bridgewell
Court, Widnes
Dorothy Bolder, Lincoln Gate,
Peterborough
Olive Hill, Bridgewell Court,
Widnes
Dorothy Bolder, Lincoln Gate,
Peterborough
75
Sheila O’Sullivan, Kingsley Court,
Aldershot
David Braithwaite, Fairways Court,
Whitby
Mr Derek Richardson, Millfield
Court, Crawley
Mr Ronald Coleman, Millfield
Court, Crawley
Midge Baker, Bridgewell Court,
Widnes
David Bartram, Badgers Lodge,
Epsom
70
Gill Crampton, Aspley Court,
Bedford
Walter, Elsie, Margaret and
Doreen, Victoria Court, Essex
Rev Graham Hayle, Linters Court,
Redhill
Margaret Wheeler, Hawthorn
Court, Derby
Pat Mason, Sturry Court Mews,
Sturry
Sarah Adams, Bridgewell Court,
Widnes
Dot Woodward, Bridgewell Court,
Widnes
Maureen Thwait, Bridgewell Court,
Widnes
60
Moira Leffler, Sandpiper Court,
Thornton Cleveleys
Sue Bartram, Badgers Lodge,
Epsom
Congratulations!
55
Mr Michael Quigley, Mere
Court, Knutsford
Wedding Anniversaries
60 years
Bill and Marion Love, Merryfield
Court, Tonbridge
Mr and Mrs Russell, Swannery
Court, Weymouth
Joan and Tony Yeldham,
Meadsview Court, Farnborough
Ruth and Don Bowley,
Homehaven Court, West Sussex
John and Betty Siddle,
Springbank, Altrincham
Victor and Linda Crossley, Lystra
Court, Lytham St Annes
Norman and Jean Boot, Gheluvelt
Court, Worcester
Lou and Betty James, Monmouth
Court, Newport
Laurie and Peg Goodhew, Sturry
Court Mews, Sturry
Stan and Enid Wilson, Tudor
Court, Sutton Coldfield
50 years
Pat and Les Cheetham, Fairways
Court, Whitby
Pat and Peter Mason,
Sturry Court Mews, Sturry
Pat and Ken Donald, Ennerdale
Court, Wanstead
Brain and Maureen Neville
Riverside Court, Halstead
Doreen and Michael Millburn,
Badgers Lodge, Epsom
Congratulations to Miriam
Matthews, who has achieved
an A grade in combined Art
and Historical studies
35

The Peverel Puzzle
1. What is the most common Element on
Earth?
2. How long does it take for light from the
moon to reach the earth?
3. How many miles high is Mount Everest?
4. Which ocean goes the deepest depth?
5. What does HTML stand for?
6. What is the Worlds smallest bird?
7. Which nation gave women the right to
vote first?
8. Who was known as old blue eyes?
9. Which country features the maple leaf on
their flag?
10. How many tentacles does a squid have?
11. Who was the Goddess of Love in Roman
Myth?
12. What year did the Berlin wall come down?
13. What year was the skateboard invented?
14. What year did the London Underground
open?
15. Which planet did Superman come from?
16. Who is a one eyed giant in Greek
Mythology?
17. What is the largest man made structure
on earth?
17. Which famous London Cathedral did
Christopher Wren Design?
18. What is the fastest animal on earth?
19. Which year did the Pilgrims arrive in
America?
20. What was Fred Flintstones best friend
called?
21. What was the last album The Beatles
recorded together?
22. What is the Worlds largest mammal?
23. What is the chemical symbol
for Iron?
24. What year did the National Lottery
start in Britain?
25. What is a baby swan called?
26. How many lines are
there in a Limerick?
27. What is the name of the first
cloned sheep?
28. What animal is the symbol
of the World Wildlife Fund?
29. What was the maiden name of
Princess Diana?
Team name:
Name of team members:
Address:
Win £100 for your development!
Send your entries to: Peverel Puzzle,
Queensway House, 11 Queensway,
New Milton, Hampshire BH25 5NR
Puzzle entries close on 31 December
2009.
39

42
CROSSWORD
Down
1 Bet (5)
2 Fruit (7)
3 Emblems (5)
4 Fragments (6)
5 Endanger (7)
6 Fire (5)
7 Restricted (7)
12 Relieve of blame (7)
13 Abbreviate (7)
15 Concerned (7)
16 Straightforward (6)
18 Relocates (5)
19 Main artery (5)
20 Mistake (5)
Across
1 Dock (5)
4 Sore (7)
8 Rubbish (7)
9 Sacred song (5)
10 Boulders (5)
11 Sincere (7)
12 Real (6)
14 Blemished (6)
17 Ancient Japanese warrior (7)
19 Concur (5)
21 Ashen (5)
22 Before (7)
23 Least difficult (7)
24 Viper (5)
Peverel Puzzle winners
Mead Masterminds
Readers Offer winner
Elizabeth Webb
Crossword winners
Miss E A Parker
Shirley Clark
Jeane Kirchin
Doreen E Hodge
Mrs Eacott
Name:
Address:
Win a £10 Marks & Spencer voucher!
Five winners will be drawn from our
prize draw. Puzzle entries close on
31 December 2009.
Send your entries to: Peverel Puzzle,
Queensway House, 11 Queensway,
New Milton, Hampshire BH25 5NR