TTC_Corporate-Plan

People
Objective: An empowered, customer-focused workforce
that values teamwork, pride in a job well done, and
an organization that actively develops its employees .
Core Strategy 3 – Transform Employee Engagement,
Performance and Culture
Owner: Chief Service Officer, Head of Human Resources,
Executive Director Corporate Communications
Overview of deliverables:
Changing culture and engaging staff is critically important to deliver
sustained change.
The traditional, hierarchal structure has served the TTC well in the past,
but we now need improved management-staff relations to enable dynamic
decision-making.
Staff will have much greater involvement in the way their TTC is run.
Local managers will be empowered to fix local issues. And all staff
will be accountable for their performance within a framework that sets
expectations. The goal of a fresh start to the way we do business
needs the involvement of unions in a mutually agreed environment.
how we will measure success:
• Staff Satisfaction Survey scores
• Staff attendance rates
• Staff performance framework
Key initiatives to deliver the people objective:
Performance Management Framework
Customer feedback clearly points to dissatisfaction with the quality and
consistency of the service now offered. The TTC’s reputation has also
suffered from a string of high profile incidents. For our plan to succeed,
staff performance at all levels – both management and frontline capability –
has to improve.
Specific activity will include:
• Setting specific, measurable, attainable, relevant and time-bound
(SMART) targets from executive to first-level supervisory levels,
ultimately extending to all staff.
• Development of a comprehensive reward and recognition strategy
to recognize excellent performance and demonstration of desired
values and behaviours.
• Review of existing disciplinary and poor performance processes
to differentiate between capability and conduct, and to enable firm
but fair management of poor performance.
• Review of existing training and development programs to ensure
they meet business needs.
labour and Employee relations Strategy
Critical to the transformation of the TTC and our future success
is a new approach with our union partners. We will develop a strategy
of engagement and partnership to further strengthen the ties between
employees and their managers.
THE CORPORATE PLAN - STRATEGIC OBJECTIVES
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