HP Networking pocket guide - January 2011 - US English - Home

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HP eXchange Call Center and HP EPICCenter Contact Center Software for VCX Solutions Series HP eXchange Call Center Base Package VCX Software (JE303A) $5,029 Recommended service options 162 HP EPIC 10-10-1 Base VCX Software Package (JE261A) $15,549 Care Pack # Description U.S. list price UV747E 3 Yr 24x7 Lic Support (HP eXchange) $2,549 UV755E 3 Yr 24x7 Lic Support (HP EPIC) $6,949
Features and benefits • Powerful call center software for HP VCX platforms • Offer sophisticated call-handling capabilities, including establishing call-routing rules, creating call center profiles and parameters, supervising the center, and generating management information • HP eXchange and HP EPIC software support establishing call-routing rules, call center supervision, and on-screen call control by agent • HP EPIC software is multisite-capable call center software that adds skills-based routing and email and Web chat support • HP EPIC solution easily integrates with business application databases so that contact center agents can view relevant information while on the phone with a customer • Both types of software support up to 256 ACD groups Competing products • Cisco • ShoreTel E-Series 163
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HP Networking pocket guide January
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Table of Contents 70 HP E4500G and
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HP delivers innovative networking s
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Exceeding today’s customer needs
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Core Core
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Features and benefits • Next-gene
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Features and benefits • Robust co
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Features and benefits • Multilaye
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Features and benefits • High-perf
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Features and benefits • Fixed-con
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Features and benefits • Advanced
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Features and benefits A5500G EI •
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Features and benefits A5120G EI •
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Features and benefits • Fully man
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Features and benefits A3600 EI •
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Features and benefits A3100 EI •
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HP A8800 Router Series HP A8812 Rou
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HP A6600 Router Series HP A6616 Rou
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HP MSR900/920 Router Series HP A-MS
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HP A-MSR50 Series HP A-MSR50-60 Mul
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HP A-MSR30 Series HP A-MSR30-60 PoE
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HP A-MSR20 Series HP A-MSR20-40 Mul
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HP A-MSR20-1x Series HP A-MSR20-15
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Campus Edge Campus Edge
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Features and benefits • Distribut
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Recommended service options Feature
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Features and benefits • High-dens
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Features and benefits E5500G • Fi
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Features and benefits • Optimized
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Features and benefits • Layer 2/3
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Features and benefits HP E4500G •
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Features and benefits • Robust 8-
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Features and benefits • High-perf
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Features and benefits E4210G • Gi
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Features and benefits • Gigabit p
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Features and benefits • Choice of
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Features and benefits • Flexibili
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Features and benefits • Managed s
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Features and benefits • Multifunc
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Features and benefits • Smart-man
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Features and benefits • Midrange
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Features and benefits • Entry-lev
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Features and benefits • The HP V1
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Features and benefits • Unique sm
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Features and benefits • Flexible,
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Features and benefits • Unmanaged
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HP Intelligent Management Center (I
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HP Intelligent Management Center (c
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HP PCM Plus Network Management Soft
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HP Identity Driven Manager Software
Page 112 and 113: HP Mobility Manager Software Series
Page 114 and 115: HP Network Immunity Manager (NIM) S
Page 117 and 118: Wireless Wireless
Page 119 and 120: Features and benefits • Highly sc
Page 121 and 122: Features and benefits • Unified n
Page 123 and 124: Features and benefits • Wired and
Page 125 and 126: Features and benefits • IEEE 802.
Page 129 and 130: Features and benefits • Wi-Fi cer
Page 131 and 132: Features and benefits • Combinati
Page 133 and 134: Features and benefits • Optimized
Page 137 and 138: Features and benefits • Fully man
Page 141 and 142: Features and benefits • All-in-on
Page 143 and 144: Features and benefits • Interoper
Page 145 and 146: Features and benefits • Central m
Page 147: Features and benefits • Simple-to
Page 150 and 151: HP 350x IP Phones Series HP 3500 IP
Page 152 and 153: HP VCX 71xx Gateway Series HP VCX V
Page 154 and 155: HP VCX V7000 Unified Communications
Page 156 and 157: HP VCX V6000/V6100 Enterprise Branc
Page 158 and 159: HP VCX Connect Unified Communicatio
Page 160 and 161: VCX Enterprise Branch Communication
Page 164 and 165: HP VCX Desktop Communicator Soft Ph
Page 167 and 168: Network Security Network Security
Page 169 and 170: Features and benefits • In-line s
Page 171 and 172: Features and benefits • Protectio
Page 173 and 174: Features and benefits • In-line s
Page 175 and 176: Features and benefits • Hardened
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HP Networking pocket guide - January 2011 - US English - Home

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