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Vision and approach Transformational solutions Operating responsibly Managing sustainability We have robust policies and systems in place to manage the wide range of sustainability issues we encounter in our business activities. Listening to our stakeholders helps us prioritise these issues by identifying those that are most important to them and to us. Governance 7 Code of Conduct and policies 8 Stakeholder engagement 8 Public policy 10 Material issues 11 Awards and recognition 12 6 Vodafone Group Plc Sustainability Report 2012/13
Governance Vision and approach Transformational solutions Operating responsibly Managing sustainability The Group Executive Committee (ExCo) is responsible for our sustainability performance and receives a formal update on sustainability at least once a year as well as a monthly written update. A report is also made annually to the Vodafone Group Plc Board. The Group Director of Sustainability & Vodafone Foundation reports to the Group Director External Affairs (an ExCo member) and heads a team of experts who provide guidance and coordination to our managers and issue owners who implement sustainability initiatives. Managing sustainability across the Group We have an established framework for implementing our sustainability programme across the Group through a network of issue owners within different functions and dedicated teams in each market. The chief executives of individual markets have overall responsibility for sustainability and the Group Sustainability Director regularly meets members of their executive teams. Regular formal meetings are held with our regional CEOs and Directors of key Group functions. Our markets align their strategy to the Group, but have the flexibility to focus on issues that are important to local stakeholders. As we focus on developing transformational products and services as a key part of our sustainability strategy, our Group teams are working with lead markets to trial solutions before scaling up to other markets. 7 Vodafone Group Plc Sustainability Report 2012/13 Our Group Sustainability team runs monthly teleconferences and annual global workshops for sustainability managers and issue owners from our local markets to share best practices, ensure consistency across the business and drive progress towards our vision. We report progress publicly in our Group and our markets’ sustainability reports. Our performance at Group level is independently assured (see assurance). Internal audit Our internal audit control questionnaire includes a range of sustainability questions. It is completed by all our local markets once a year and signed off by their chief executives. The questionnaire is part of our formal Group risk identification procedure. The results are reported to the Vodafone Group Plc Board of Directors.
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