annual repOrt - Turan Bank

20
For the purposes of customer management service,
TuranBank carries out measures in two courses, one
of which is service for corporative customers and the
other course is the services rendered to individuals.
Joining of “TuranBank” with a number of projects
of different international financial institutions lead to
expansion of the variety of credit products offered to
corporative customers, which resulted in customer
satisfaction as expressed in the questionnaire forms
filled out by our corporative customers.
The increase in the transactions carried out under
“Trade Financing” project of the bank during the
reporting year, as well as the active cooperation with
international financial institutions for this purpose,
enabled our customers to carry out import and export
operations on more favorable terms.
The reporting year was, as well, notable for the
Savings campaigns offered to the customers. A number
of seasonal and nominal campaigns – Anniversary,
New Year and Novruz – were conducted during the
reporting year.
During the 2007 reporting year the bank also
provided a wide range of banking products to its
individual customers, such as consumer credits,
mortgage credits, micro credits, plastic card credits,
express money transfers, receipt of payments to mobile
www.turanbank.az
operators, deposits, etc.
Having entered in plastic card business since 2003,
TuranBank, currently, offers its customers internationally
famous MasterCard plastic cards (Maestro Cirrus,
Master Standard, Master Gold). Application of zero
interest to the credits under plastic card, 18 percent
interest for further 180 days and 24 percent interest
later on, availability of additional services through
plastic cards (virtual shopping, non-cash settlements
in public catering establishments, payment of mobile
phone fees, payment for public utilities, card to card,
and conversions into other currencies, etc.) resulted
in positioning of the bank in the leading places in the
credit cards market in Azerbaijan.
Furthermore, TuranBank offers the population
services of express money transfers through Western
Union, Contact, Bistraya Pochta, Migom, Privat Money,
Xpress Money systems. The transition into Privat
Money express money transfer system was completed
during the reporting year.
Systematic and coordinated activity in the field of
retail business, study of the customer requirements
and timely meeting of their needs, fulfillment of
the obligations undertaken before the customers,
competitive interest rates, are the key principles of the
bank in this field of activities.