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TERMS &<br />
CONDITIONS<br />
TO PLACE AN ORDER: Log on to www.<strong>pleaser</strong>usa.com for 24-hour<br />
access to our online ordering system. You may also call, fax or email<br />
your sales representative, or call our CORPORATE OFFICE TOLL<br />
FREE at 1-800-295-6318 or 1-866-PLEASER M-F 8:15 A.M.-5:00 P.M.<br />
Pacific Standard Time (PST), or fax us TOLL FREE at 1-800-218-3830.<br />
Orders can also be sent via email to sales@<strong>pleaser</strong>usa.com or int-sales@<br />
<strong>pleaser</strong>usa.com.<br />
PROOF OF BUSINESS ENTITY: In order to be a reseller of Pleaser<br />
USA, Inc. products, you must provide a valid Federal Tax ID number<br />
(for all U.S. based businesses). California businesses must also submit a<br />
copy of a valid Sellers Permit. International businesses must provide the<br />
appropriate business license documentation.<br />
INITIAL ORDER & REORDERS: We require a minimum of $500.00<br />
for the initial (first time) order. Re-order minimum is $100.00; if re-order<br />
minimum is not met, orders will be subject to a $6.00 service charge. For<br />
drop ship orders, there is no minimum required after the initial order.<br />
To meet the minimum order requirement, merchandise can be ordered<br />
collectively from all of our brands / collections: PLEASER®, DEMONIA®,<br />
BORDELLO®, FUNTASMA®, DEVIOUS® and PIN UP COUTURE®.<br />
MINIMUM ANNUAL PURCHASE REQUIREMENTS: To keep your<br />
account in active status as a reseller of Pleaser USA products, a minimum<br />
purchase of $3,000.00 annually must be met; otherwise, your account will<br />
be closaed. To reopen a closed account, you are required to re-submit the<br />
proof of business entity and meet the initial order requirement again.<br />
PAYMENTS: The following payment methods are accepted: C.O.D.<br />
cashier’s check or money order, and all major credit cards (Visa,<br />
MasterCard, American Express, Discover) and electronic funds transfer<br />
(including PayPal). To apply for C.O.D. payment by company check or<br />
for credit terms, please contact our Accounting Dept. Please allow 5-10<br />
business days to process your application.<br />
SHIPPING: All merchandise will be shipped via UPS or FedEx unless<br />
otherwise specified. All goods will be shipped F.O.B. Fullerton,<br />
California. Generally, your orders will be shipped in 1-3 business days<br />
upon receipt by us.<br />
DROP SHIP: We charge a $6.00 handling fee for each drop shipment.<br />
All drop ship orders placed by an out-of-state retailer to be shipped to a<br />
consumer in California will be charged retail sales tax according to the<br />
California sales and user tax law. Please note: We do not drop ship to<br />
international addresses. Shipping to a P.O. box or a military address is<br />
available only through FedEx. Returns and exchanges from a 3rd party<br />
individual will not be accepted.<br />
U.K.<br />
System<br />
U.S. & Canada<br />
Europe<br />
SHOE SIZE CONVERSION CHART<br />
CANCELLATIONS: If an order is placed for it to be shipped from our<br />
USA warehouse, we will allow customers to cancel the order within 24<br />
hours after it was placed and before it was shipped by us; if the order is to<br />
be shipped from our European warehouse in the Netherlands, it can only<br />
be canceled within 12 hours of its receipt by us.<br />
RETURNS: No returns will be accepted without authorization. Returns<br />
shall only be accepted for manufacturing defects or non-conformity with<br />
order. Please note: WE DO NOT GIVE CASH REFUNDS; we will only<br />
exchange returned merchandise or issue a Credit Memo for the dollar<br />
amount within thirty (30) business days. For return authorization or our<br />
full return policies and procedures, please contact our Customer Service<br />
Department.<br />
CLAIMS: No claims on used or worn goods. All claims for discrepancies<br />
and shipping errors must be made in writing within ten (10) days of<br />
receipt of goods. Any claims due to carton damage or breakage must<br />
be reported to us within 24 hours in order for us to file a claim with the<br />
carrier.<br />
REFUSED SHIPMENTS: Receipt by Pleaser USA, Inc. of a refused<br />
package, without prior notice, is considered a request to cancel all<br />
outsanding orders. All refused shipments will result in a 20% re-stocking<br />
charge plus any additional freight costs incurred. Customers who refuse<br />
three (3) shipments within a 6-month period will be put on a pre-pay<br />
basis.<br />
BOUNCED CHECKS: A $25 fee will apply on each check returned for<br />
insufficient funds.<br />
BACKORDERS: Any item on a customer’s order that is not shipped<br />
will be automatically placed on backorder unless advised otherwise.<br />
Backorders not shipped within ninety (90) days are automatically<br />
cancelled.<br />
CLEARANCE, SALE, OVERSTOCK, AND DISCONTINUED ITEMS:<br />
All sales of clearance, sale, overstock, and discontinued items are FINAL.<br />
INTELLECTUAL PROPERTIES: Unless otherwise stated, all images,<br />
works of authorship (copy) and artwork (collectively known as “Creative<br />
Elements”) found on our catalogs, website, and advertising / promotional<br />
materials are the exclusive intellectual properties of Pleaser USA, Inc.<br />
The use of these Creative Elements requires our advance approval.<br />
Images on disc or through our FTP may be provided to our existing<br />
customers upon their signing of our Image Release Agreement for the<br />
exclusive purpose of selling Pleaser USA, Inc. products.<br />
PRICES: Prices are NET, and are subject to change without notice. All<br />
merchandise (original and backorders) will be billed at the prevailing<br />
prices at the time of shipiment.<br />
W 5 6 7 8 9 10 11 12 13 14 15 16 17<br />
M 3 4 5 6 7 8 9 10 11 12 13 14 15<br />
35 36 37 38 39 40 41 42 43 44 45 46 47<br />
W 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5<br />
M 3 4 5 6 7 8 9 10 11 12 13 14<br />
Australia W 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15.5<br />
Japan W 21 22 23 24 25 26 27 28 29 30 31 32 33<br />
China W 35.5 37 38 39.5 41 42 43.5 45 46 47.5 49 50 51.5<br />
Russia W 33.5 34.5 35.5 36.5 37.5 38.5 39.5 40.5 41.5 42.5 43.5 44.5 45.5<br />
Mexico<br />
4 5 6 7 8 9 10 11 12 13 14<br />
Inches<br />
9 9.25 9.5 9.75 10 10.25 10.5 10.75 11 11.25 11.5 11.75 12<br />
Centemeters<br />
22.8 23.5 24.1 24.8 25.4 26 26.7 27.3 27.9 28.6 29.2 29.8 30.5<br />
Sizes<br />
199