Dr. Joachim Koenen (WITec GmbH)
Dr. Joachim Koenen (WITec GmbH)
Dr. Joachim Koenen (WITec GmbH)
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Kunden<br />
A customer is the most important<br />
Visitor on our premises<br />
He is not dependent on us,<br />
We are dependent on him,<br />
He is not an interruption of our work,<br />
He is the purpose of it.<br />
He is not an outsider to our business<br />
He is a part of it<br />
We are not doing him a favour by<br />
Serving him.<br />
He is doing us a favour by giving us<br />
An opportunity to do so<br />
Mahatma Gandhi<br />
Businessplan<br />
• Businessplan<br />
– Wichtig: Selber machen!<br />
– Verstehen<br />
– Kalkulation<br />
• Vollkostenkalkulation<br />
• Teilkostenkalkulation<br />
• Deckungsbeiträge 1,2,3<br />
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