LINCOLN POLICE then & now - City of Lincoln & Lancaster County
LINCOLN POLICE then & now - City of Lincoln & Lancaster County
LINCOLN POLICE then & now - City of Lincoln & Lancaster County
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Q U A L I T Y S E R V I C E A U D I T<br />
Since 1993, the <strong>Lincoln</strong> Police Department has been participating in a survey to gauge citizen satisfaction with the delivery <strong>of</strong> police services.<br />
The Quality Service Audit was developed in conjunction with Gallup, Inc. and it continues to be a valuable tool for both <strong>of</strong>fi cers and administrators.<br />
Officers hired after 1991 are designated as participants in the survey and receive feedback from citizens on their performanc e. The QSA is a<br />
telephone survey which is conducted by student interns and recruit <strong>of</strong>ficers. Contact is made with citizens who have had a re cent police contact,<br />
whether they are a crime victim or the recipient <strong>of</strong> a traffic ticket. A sample <strong>of</strong> survey questions and the responses are lis ted below from the 3,360<br />
surveys which were administered in 2010.<br />
QUESTIONS YES NO<br />
Did the <strong>of</strong>ficer seem to k<strong>now</strong> what he or she was doing? 90.4 % 4.0 %<br />
Did the <strong>of</strong>ficer listen to your side <strong>of</strong> the story or your point <strong>of</strong> view? 81.7 % 10.8 %<br />
Were you treated with dignity when the <strong>of</strong>ficer approached you? 89.6 % 4.2 %<br />
Do you feel you were treated fairly? 84.4 % 9.3 %<br />
Was the behavior <strong>of</strong> the <strong>of</strong>ficer pr<strong>of</strong>essional in every way? 89.7 % 4.2 %<br />
Was the <strong>of</strong>ficer considerate <strong>of</strong> your feelings during the contact? 83.3 % 8.9 %<br />
Did the <strong>of</strong>ficer say he or she would contact you again, or do something to follow up with the case? 46.1 % 53.9 %<br />
Did the <strong>of</strong>ficer recontact you as promised? 65.1 % 34.5 %<br />
Did the <strong>of</strong>ficer introduce himself or herself to you? 88.6 % 11.4 %<br />
Did the <strong>of</strong>ficer explain the citation and the steps you must take to comply with the law, 56.6 % 43.4 %<br />
or educate you in any way about the law?<br />
How safe and secure do you feel in the neighborhood where you live?<br />
always unsafe and not secure 2.0 %<br />
usually unsafe and not secure 2.4 %<br />
safe and secure sometimes 10.4 %<br />
safe and secure most <strong>of</strong> the time 40.0 %<br />
always safe and secure 38.4 %<br />
How would you rate the <strong>of</strong>ficer’ s overall performance in this situation?<br />
outstanding 34.5 %<br />
above average 30.4 %<br />
Average 22.0 %<br />
below average 3.8 %<br />
Unsatisfactory 2.8 %<br />
2010